Dexters West Kensington reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

I have used this estate agent incompetent stafffor…

I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.

Charlotte · 8 September 2024

★★★★★ 5/5

Trustpilot

A huge thanks to Joe Read and his…

A huge thanks to Joe Read and his letting Team for all of their efforts! He is always responsive and helpful.Property was let in very short period of time and for good value! I will consider Joe and his team in the future for this property

Jose · 7 December 2023

★★★★★ 5/5

Trustpilot

Petros review

Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.

Ecrin · 20 September 2024

★★★★★ 5/5

Trustpilot

Nasra is great!

Nasra was one of the best and most efficient people I have ever dealt with in property! She made me feel seen and heard, nothing was too big of an askI have no doubt Dexters will always be on hand to help me if I need

Nicola · 4 December 2023

★★★★★ 3/5

Trustpilot

Issues with marketing letters

EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.

Nicola · 30 August 2024

★★★★★ 5/5

Google

Viktoria has been highly efficient, very quick to respond and easy to deal with. She found us a tenant and negotiated a deal within a short time frame which is what we needed. Many thanks to Viktoria and the team at Dexters.

Nick · 25 February 2024

★★★★★ 5/5

Trustpilot

Overcoming a challenging Tenancy

After experiencing some challenges with a tenant, Joe and his team at Dexters were extremely supportive in navigating the best way forward. Offering professional and friendly advice. They were able to adapt quickly in finding a solution and have responded to my many questions very swiftly.

Joanna · 28 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience

The house was handed over to us in disastrous conditions regarding dirt, garbage left by the previous tenants that was never taken away, humidity on the walls, and a bad smell. After several emails completely ignored by the agency, we had to spend our own money to restore the premises to a livable condition (additional professional cleaning and purchase of a dehumidifier).During the rental period, we suffered a water leak that flooded the house. Dexter left us in these conditions for almost a month because, according to them, it was not their responsibility. When we left the house 2 months before the end of the contract out of desperation, the agency, at the end of the rental period, asked to withhold a huge amount from the deposit, accusing us of leaving the house dirty and damaged. Despite the physical and moral damages we suffered, we still cleaned the house before leaving. In conclusion, I highly recommend staying away from such people who, in addition to being unprofessional, unavailable when it comes to their responsibilities, and greedy, only care about the customer when they have to sell, abandoning them immediately after to face problems alone and only making themselves heard to collect payments.

Domizia · 27 August 2024

★★★★★ 5/5

Trustpilot

Shayan Waziri made my experince a 5*…

Shayan Waziri made my experince a 5* experience, he has helped me with my inquiries and he is extremely professional and helpful. Shayan is a big credit to the company and because of this experience, I am very satisfied with the service and will continue working with Dexters as a tenant.

Mr · 19 July 2023

★★★★★ 5/5

Trustpilot

I am working with Olivia from the…

I am working with Olivia from the Brentford office and it’s the first time I feel like the property is in truly good hands. She’s very responsive, attentive and empathetic. Long may she continue managing my property.

Jon · 15 September 2026

★★★★★ 5/5

Trustpilot

Selling and buying

They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.

Robert · 24 August 2024

★★★★★ 5/5

Google

I rented a property through Peter and I have to say it was a great experience, from start to finish. Peter made the whole process easy and it was a pleasure dealing with him. I would definitely recommend using them if you are looking to rent in the area. I am very happy with my new property, thanks Peter.

Marie · 23 October 2022

★★★★★ 5/5

Google

I decided to sell my small flat in the early summer and asked Dexters West Kensington Estate Agents to manage the process for me. Wow! Amazing and extremely professional service; a team of people who know exactly what they're doing, tell you it's being done - and it gets done! Excellent communications skills - everything is of the highest standard. They found me a buyer really quickly, and managed the whole, complicated process for me from start to finish. I guess that's what life is like for a celebrity, but all the time! They made me feel very important - but I'm not! I commend you to go in and see them. 5 Gold Stars from me.

J · 23 August 2024

★★★★★ 5/5

Google

I want to thanks Alex Lambert, Avni Patel and James Ballitan for all their hard work to sell my Fulham house. The crack Dexters’ team were always available to answer any questions and did a superb job. I’d definitely recommend them. John Glatt

John · 26 January 2024

★★★★★ 5/5

Google

Hi James was great at showing us around the house and very helpful with any questions we had, also accommodating letting trades into the house to quote. Avni and Alex were helpful throughout the buying process. I would highly recommend Dexters. Many thanks

Sophia · 26 January 2024

★★★★★ 5/5

Google

Called for an evaluation, I got the wrong area sadly but a very kind and helpful Mr. Boldero directed me to the correct area. Wonderful service, would recommend.

Chris · 2 April 2026

★★★★★ 5/5

Google

Thank you Ella Simpson! She booked me into see a few options that fit my criteria and I managed to secure myself a wonderful place. I’m so excited to move in! Highly recommend Ella for your searches!

E · 25 May 2024

★★★★★ 1/5

Trustpilot

Incompetence writ large

We were recommended to use an agent that had been taken over by Dexter's. Since engaging Dexter's Finchely to let our property we have had numerous issues namely; 35% of monthly payments have been incorrect, over charges on agreed management fees and unauthorized letting board.On every occasion it has taken us to highlight the errors before they were rectified despite repeated (hollow) assurances that the Company highly values it's relationships. Avoid these cowboys at all costs.

Tony · 25 October 2024

★★★★★ 5/5

Google

I sold my flat through Dexters. They were a great team at all stages of the process. Very responsive in answering queries and helpful in any areas of concern. In particular Oliver in the sales team and Avni in sales support were extremely supportive throughout the process.

Julie · 23 October 2023

★★★★★ 5/5

Google

Had a great working relationship with Oliver Boldero. The chap really knows his stuff. I'll be coming back to him to sell a couple of flats later in the year.

Edward · 16 March 2026

★★★★★ 5/5

Trustpilot

5/5 Service

In my opinion, i am surprised on how amazing coming to dexters truly was. The staff are top notch. Khadija and her team, city and east team 3 are recommended by me massively. The work they put in to solve my problems are of high status.

Musa · 15 November 2023

★★★★★ 5/5

Trustpilot

Responsive experience for renters

Dominic has been very responsive in managing my experience in a new flat. Very proactive in communicating with the landlord and getting issues resolved as quickly as possible. Thanks very much!

JF · 2 September 2024

★★★★★ 5/5

Trustpilot

The whole team in Dexter is super…

The whole team in Dexter is super helpful and always very attentive to our needs. Daragh, in a particular moment of challenge, was very thoughtful and thorough. Thank you so much for taking care of us!

Carlotta · 5 June 2024

★★★★★ 5/5

Trustpilot

Full manged letting service

We have used Dexters for many years for a fully managed letting service and have never had any problems with there service

Mr · 15 May 2026