Dexters West Kensington reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

★★★★★ 5/5

Google

I bought a property marketed by the Dexters’ West Kensington branch. All of the team, with special mention to Jean, were helpful, knowledgeable and professional. They helped to coordinate the purchase with both sides’ Solicitors, and always kept myself and the seller informed as to the next steps. They offered advice when needed, and made sure that things moved smoothly. I would definitely recommend their services to any prospective buyers or sellers, and I am very grateful for their efforts.PositiveResponsiveness, Professionalism

Oliver · 24 December 2021

★★★★★ 5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024

★★★★★ 5/5

Google

Called in earlier and got some great property advice from a colleague of urs called Brandon very helpful

Gabriel · 24 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

★★★★★ 5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

★★★★★ 5/5

Google

We had a very good experience buying through Dexter's. We dealt with 5 consistently professional different people there. Myles and Alex were friendly, straightforward and responsive in the search and negotiation phase and Avni was very pro-active and thorough making sure the conveyancing moved to conclusion efficiently. All good.

Danny · 24 June 2024

★★★★★ 1/5

Google

Been renting with Dexters for the first and last time. AVOID THEIR PROPERTIES located on Chesson Road All journey since very start been unprofessional. Sales agent Jose promised us that property will be refreshed (repaint scratched walls, leak marks on ceiling) before our move in. As we moved in we been shocked of condition. Leaking taps, water leaks still present, property haven't been cleaned up at all. At this point i think its worth to mention that Jose email us that property is ready for us to move in day before. Now here start our 1.5 year long journey of constant email exchange with incompetent property management. That on the end exhausted us to the point that we decided to leave property DURING LOCKDOWN. Big thanks to Kim Mellor - property manager - that encouraged us to do so. That lady should not represent company as she cannot even keep her voice down in conversation. Her manners taking place from where shes from i suppose, as i did not get used to snorts in middle of my sentence or anyone shouting over while i trying to finish my sentence. At the moment she is holding our deposit for over 3 weeks, without any given reason besides her mental instability. Saying that 10 days given by government to tenant deposit is just guidance. - Shower on property did not work for 6months of tenancy, i been in contact with them every week. - Property was swarming with pests mice / moths that been reported. But not much has been done. - For another 1 month i could not use shower (same that did not had water for 6months before) since waste pipes under shower tray disconnected and we start flooding neighbours -On our report of black mould on walls we had reply to wash it off with water, even though all moist been going through not watertight balconyNegativeResponsiveness, Professionalism

Maciej · 23 October 2021

★★★★★ 5/5

Google

While applying for a new rental property is never easy, Daniel made it as painless as possible. He went above and beyond to assist us with additional viewings as well as supporting us on the day of moving in. Highly recommend! Nov-20 UPDATE: Having sadly had to move out of the property, there were a couple of tidy up issues that needed to be fixed, both Daniel Read and Ravi Vasantha-Raja were hugely helpful in assisting me! Sacha Monrose was also brilliant in assisting with the check-out process!!

Rob · 23 October 2021

★★★★★ 5/5

Google

Excellent service with the sale of our house. A great valuation and price achieved. The whole sales team visit the house prior to marketing ensuring whoever answers the phone is familiar with the property. James Wittich was our agent for the sale and was always available to talk, advise, help and support. It's a stressful process with a lot of paperwork but Dexters really did do an excellent job. Wouldn't hesitate to recommend them or use them again. Their fees are also very competitive. Thanks so much team!

Lucinda · 23 October 2021

★★★★★ 5/5

Google

I had a great experience with Dexters when selling my property. Always professional, supportive and honest whenever I needed advice. In particular the service I received from Jean Charles was outstanding, he would keep in touch with me daily when it came to the sale closing and really helped push things along between the solicitors who as we all know can drag their feet when it comes to getting sales pushed through. Jean Charles' attention to detail and commitment to service was exceptional and I would opt to work directly with him again when selling any future properties in the area. Well done Jean, you're an absolute star!PositiveResponsiveness, Quality, Professionalism

Karen · 23 October 2021

★★★★★ 4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

★★★★★ 5/5

Trustpilot

We were incredibly impressed by Petros…

We were incredibly impressed by Petros exceptional skills and knowledge. Their deep understanding of trends helped us make informed decisions. We truly felt we had the best realtor guiding us, ensuring we got the best deal.

Sri · 12 May 2026

★★★★★ 5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

★★★★★ 5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

★★★★★ 5/5

Google

I’ve been dealing with Dexters West Kensington and especially Dawid Swiatek for over ten years, because the service is second to none. Dawid is an exceptional professional, extremely responsive to queries and always gives excellent advice. Renting my flat has been stress free thanks to his support.

Zina · 15 September 2025

★★★★★ 5/5

Trustpilot

Wanted to shout out Rebecca…

Wanted to shout out Rebecca Kelly specifically for providing such amazing attention and continuous care when handling our very urgent concerns. Her warm and positive attitude is always so appreciated, and I just want to thank her for making our renting experience so positive!

AP · 20 October 2026

★★★★★ 5/5

Trustpilot

Excellent and professional

This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .

Mr · 19 December 2021

★★★★★ 5/5

Google

I have just completed my first property with Dexter's and I can’t thank the team enough for their services. Jean-Charles and Avni were very helpful from the first viewing and throughout the entire process. Avni was instrumental in keeping the ball rolling consistently for me and was very supportive and informative. So overall just a massive thanks from me and I would strongly recommend the team to anyone in the future.

Dewen · 23 October 2022

★★★★★ 5/5

Google

I really like Avni, she is very professional, friendly and responsible for all the stuff she’s in charge of. After she joined my case, the efficiency is higher and quality is very good! Thank you Avni, hope to work with you in the future.

Cherry · 23 August 2024

★★★★★ 5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

★★★★★ 5/5

Trustpilot

Terrific 🙂

Moved into a rental property recently and Dexter’s are hands down the best property agency I’ve experienced. We had a long list of requests and our property manager Nabil has been incredibly helpful and responsive. ⭐️⭐️⭐️⭐️⭐️

JD · 20 December 2024

★★★★★ 1/5

Trustpilot

Dexters - tenants beware

A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..

Liz · 27 November 2023

★★★★★ 5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023