Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,409 reviews across 2 platforms
78 New Kings Road, Fulham, SW6 4LT, Hammersmith and Fulham, SW6 4LT
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 78 New Kings Road, is rated 4.5 out of 5 across 2,409 reviews on two platforms, including 103 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chestertons Parsons Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotSum Yee was so awesome!
Although I found my home with another negotiator, I want to give a special review for Sum Yee. She was very patient, answering all my questions and really helped me narrow down my options. Thank you, Sum Yee!!!
Thank you for sharing this is wonderful to hear!
5/5
TrustpilotTamara Price @ Chestertons South West Lettings
We have had a great experience with Tamara, she has gone above and beyond to ensure that we have got everything we need. Especially when dealing with some very tricky current tenants. Would highly recommend, she is great at her job!
Thank you for the five star review. Tamara was very happy to receive this feedback from you!
5/5
TrustpilotFriendly, professional, very good!
Friendly and professional team that know Barnes and residential sales inside out. Always on the ball with great advice. Very responsive. Managed the whole process to achieve an excellent price and a very satisfied client
Thank you for sharing!
5/5
TrustpilotFantastic Customer Service
I am so impressed by the work Sammie did. I reached out as I'm looking for a flat to rent on a short-term basis. When she responded, instead of simply telling me that wouldn't be able to help, she went steps beyond and asked more questions, made recommendations to other agencies based on those answers, and was absolutely delightful to work with. All her communications were prompt, kind, and informative. Based on my experience with Sammie, I highly recommend Chestertons.
5/5
TrustpilotThe best agent ever
The agent Joanna found a beautiful flat for me and she was a best agent I never had! Thanks to her professionalism, kindness all the process went so smoothly.she is the best agent I never had!
We hope you are very happy in your new home
5/5
TrustpilotTenancy extension
I needed an addendum for the extension of our tenancy with our tenants which was dealt with fairly swiftly by the contact at chestertons (Niema Latif)Concluded remotely and with very little stress
So glad to hear that Niema was able to assist in such a stress-free manner. Thank you for your feedback!
5/5
TrustpilotRate letting with Chesterton
The team was responsive and helpful. They were able to source me a tenant quickly, took care of maintenance issues at the flat and helped me dealt with some unexpected RE management issues. Very effective and attentive.
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotExcellent service from Tamara Price
Excellent service from Tamara Price. Tenacious and professional.
Hi Colin, we really appreciate the feedback for Tamara and happy to hear she's provided you with excellent service as always. Please do let us know if you need anything else. Best wishes!
5/5
TrustpilotRented a an apartment a few years back…
Rented a an apartment a few years back with Nishaad, he was definitely the most helpful. Nishaad did his best to secure the best place for my friends and I, and made the procedure run very smoothly.
Thank you for sharing Aya!
5/5
TrustpilotChestertons's e-signature application…
Chestertons's e-signature application is tremendously helpful so that landlords and tenants can access the documents anywhere and sign to complete the agreements anytime.
5/5
TrustpilotDelphine was great
Delphine helped us find a flat, and she was great! So helpful, communicative, and patient. I really appreciated how hard she worked to get us the flat we wanted the most.
We're so happy to hear Delphine helped you secure your dream apartment! Wishing you all the health and happiness in your new home.
5/5
TrustpilotChestertons South West Lettings - Sebastian
Excellent customer service, polite and helpful.Sebastian did an absolutely amazing job - answered all our questions, introduced us to a landlord and managed to organise two additional viewings on the same day helping us to find a perfect flat.Great work
Thank you for sharing!
5/5
TrustpilotProfessional, compassionate and helpful!
Professional, compassionate and helpful! Emma, and the team, have gone above and beyond to help me in a complex situation. Moving can very stressful, so having good agents makes a world of difference! Thanks again 😊
Thank you for the wonderful review, we are so pleased that Emma managed to take some of the stress out of the move!
1/5
TrustpilotSimply disgraceful...
The worst estate agents we've ever had the pleasure of dealing with. We rented a flat through Chesterton early last year. Took them more than 11 months to arrange for a broken fan coil to be fixed even though we kept on calling and emailing them few times every month about the issue. Now, we've had an electrical issue in the flat for three months and it doesn't look like they will get to fixing it any more quickly! They seem to be incapable of doing anything! No matter how small!Mid-December, as our third rent period was coming up, we informed Chesterton that we will only extend our stay if they were to fix the fan coil unit which hadn't been fixed for almost a year, they fix the electrical fault and replace our mattresses. In January we were promised that if we extended our stay, we would get everything we asked for. Finally the fan coil unit got fixed after more than 11 months. After contacting them almost every week, they finally sent us new mattresses which were delivered by 21st of February. As of today, the 13th of March, the old mattresses haven't been removed yet! Every day we are told a new story and still have two king size mattresses in our corridor blocking it. Also, earlier today, the 13th of March, the electricians informed me that more than two weeks ago they gave Chesterton their assessment and recommendation and they're still waiting for Chesterton's go ahead. Let's see how much longer this would take!
5/5
TrustpilotExtremely pleased with Roni
Extremely pleased with Roni and her efforts for helping me find a flat in the location I intended to. She ensured all of my needs were met and really cared about what I was looking for.
Thank you for your review! We are so pleased to hear this.
1/5
TrustpilotVery poor experience
Very poor experience. Bradley Jenkins, the agent, is solely concerned with signing the deal but not interested in assisting in any way after the move in. The day we moved in, the property had not been cleaned, the furniture we agreed to was not all there, and to top it off, there was no hot water. When I called Bradley to ask for assistance he basically said it wasn't his problem any more.
5/5
TrustpilotI had a wonderful experience with
I had a wonderful experience with Akikur Rahman he was so helpful with the whole process of renting my property from the start to finish. Very responsive and knew the market inside out. Highly recommend!
Thank you for the 5 stars
5/5
TrustpilotAnson from Chestertons is so helpful…
Anson from Chestertons is so helpful and we can really count on him to sort out all these little things that happen when you rent. A real star!
Hi Maria,Thank you for taking the time to leave this review. It's great to hear how helpful Anson has been to you! We wish you all the best, and please do get in touch if you need any assistance from us.
5/5
TrustpilotAngelina Malinina did a good job of…
Angelina Malinina did a good job of fixing the issues we had with the flat we are letting.
Thank you for taking the time to leave a review for Angelina. We're delighted to hear she assisted you with your property. Should you need anything else, please let us know!
1/5
TrustpilotThe agent force an cancellation on us…
The agent force an cancellation on us even the agent was at fault.
Hi Bo, we're sorry to see you have left this review. In order for us to look into this further, we have sent you a request via Trustpilot for more details. Please do complete this at your earliest convenience.
5/5
TrustpilotExcellent service during the whole…
Excellent service during the whole process of renting, not only visiting the properties, but after with the paperwork and relationship with the landlady. Very recommendable.
Hi there,We're incredibly pleased to hear how our team was able to provide an excellent service! We wish you all the best, and please do get in touch if you need any further assistance.
5/5
TrustpilotChestertons let a property for me…
Chestertons let a property for me recently. Gary and Josh provided a personal service with excellent attention to detail and despite a tight timescale nothing felt pressured but everything was delivered to a high standard.Highly recommended.
Thank you for sharing your experience Wendy!
1/5
TrustpilotTerrible Experience
Awful agency with zero regard for tenants privacy, rights, or common courtesy. Extremely negative experience with them. Avoid at all costs. I would never consider them to purchase a house after their complete disregard for customer service to tenants.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously, and would like the opportunity to discuss your comments with you further. Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.Thanks.
5/5
TrustpilotExtremely helpful
Extremely helpful, organized and efficient
Hi Svetlana, thank you for your kind feedback. We really appreciate hearing this. If you need anything else, do let the team know. Wishing you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Parsons Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
