Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,408 reviews across 2 platforms
78 New Kings Road, Fulham, SW6 4LT, Hammersmith and Fulham, SW6 4LT
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 78 New Kings Road, is rated 4.5 out of 5 across 2,408 reviews on two platforms, including 103 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chestertons Parsons Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotI had been looking for a property to…
I had been looking for a property to rent in Fulham for about 3 months. Within 2 weeks of meeting Madi we had found the exact type of property we were looking for. I couldn’t recommend Chestertons and Madi highly enough!!!!
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotThe staff at Chestertons are extremely…
The staff at Chestertons are extremely helpful, friendly and efficient. They helped me out and allowed me to impress my client by obtaining the correct paperwork for me in a short space of time. I was very impressed. Thank you very much
Thank you for sharing!
5/5
TrustpilotI called up as I needed some advice as…
I called up as I needed some advice as I am a first time renter. I spoke with Millie Brandon and she couldn’t of been more helpful she answered all of my questions in fine and clear detail.
Thank you Jay!
5/5
TrustpilotChestertons review
Millie B was very helpful in our search for a rental and was happy to answer any questions we had about the area. Her knowledge made the process very simple and we found a place in no time.
Thank you for your review we are so pleased to hear!
5/5
TrustpilotI had an excellent experience with Ellie at the Barnes office
I had an excellent experience with Ellie at the Barnes office - I needed somewhere for a short term let and she made the whole process super easy and super smooth. I signed the agreement and was in the flat within a fortnight!
Thanks Rose we are pleased to hear of your experience! Thank you for sharing.
1/5
Trustpilotdont expect more than a GSCE level person
You can't expect much from any real estate agent. Chesterton (Colette) is particularly dumb. After having been in our flat for over 2 years, we got an email saying your rent is over due. It's due on the 12th and we've not received it. I then screenshot every standing order payment that's been sent and note that anytime the 12th is on the weekend, the payment is received the first business day afterwards (fairly standard). And only now, when we also gave notice that we were leaving, did they suddenly cause a fuss. If you can avoid, but honestly they're all terrible.
5/5
TrustpilotThank you Xiaoyi
Very quick and responsive agent, she’s been very helpful and considerate.
Hi Hamzah, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was helpful and considerate. Should you require any further assistance we will be happy to help.
1/5
TrustpilotTerrible service
The most unprofessional agency I have ever worked with... We made an offer on the flat that landlord accepted. They sent us application form and we needed to pay 1 week deposit. One hour after sending the application, agent called me and told that there was another last minute offer and that they have sent it to the landlord. Agent asked me to improve the offer, I did not agree to that. 3 minutes later agent called me back and told me that if we pay the deposit NOW, the latter offer will not be considered and we will get the flat. We paid the deposit straight away, everything was agreed. One hour later, agent called us and told that the flat was given to other people! Waste of time and energy with them. Very unprofessional. They just want to take your money and that’s it.
5/5
TrustpilotSuzan has always provided very…
Suzan has always provided very efficient service and is always reliable, responsive and helpful
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotTamara Price issupport and cooperation…
Tamara Price issupport and cooperation during our home search. Your assistance was invaluable, and I truly appreciate the time and effort you dedicated to helping me
Hi Erene, we're so happy to read this feedback, thank you for taking the time to leave a review. Should you need anything further, please let Tamara and the team know. Have a great day!
5/5
TrustpilotI have been served by xiaoyi from…
I have been served by xiaoyi from chestertons for more than 6 monthes. her reponse is always in time.her service is very good.
Hi Travis, thank you for your kind words about Xiaoyi - she'll be delighted to see this!
5/5
TrustpilotEasy process, great job!
Easy process, professionally executed and satisfied clients! Chestertons took my property on, and had 5 offers from multiple offices, within a few days. Reference process was smooth and overall it was a very satisfying process with no headaches. Highly recommend!
Thank you for the wonderful review
5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Dear Jeff,Thank you very much for leaving us such a wonderful 5* review. Suzan will be delighted with your feedback, as are we. Customer service is so important to us and we pride ourselves on providing a first class service to our clients; when this is appreciated it makes all of our efforts even more worthwhile.We look forward to working with you and thank you once again.
5/5
TrustpilotExcellent service
Excellent service, and always want to help. Very pleased, and always ready to listen and help. Both Stephen and Hugo are reliable and helpful. I can't fault them.
Thank you for leaving us a 5 star review - so pleased to hear how helpful Stephen and Hugo have been
5/5
TrustpilotLandlord support
Graham @ Chestertons has been a steady voice of reason, supporting me on many occasions as a landlady, from dispute resolution, understanding complex legislation and supplier negotiations. I have truly valued his support which has been invaluable over the last year.
Thank you for your review Caroline! We are so pleased to hear this.
5/5
GoogleWith our current tenancy coming to an end, it’s the best time to provide an end-to-end review of the Parsons Green office; and they have been nothing short of fantastic in my opinion. From the very beginning, not only was the level of service from Fiona D. professional, but also exceptionally personal and helpful to a humbling extent, thank you again. I’d highly recommend this agent to anyone in need of their services.PositiveResponsiveness, Professionalism
5/5
TrustpilotI have worked closely with Marianna…
I have worked closely with Marianna over the last year - she has been incredibly professional throughout and a pleasure to work with
Hi Ben, thank you for taking the time to leave a review for Marianna. It's great to hear that she's been a pleasure to work with!
5/5
TrustpilotChestertons 5 star rental management
Chesterton have managed my rental property for over 10 years. They have done so efficiently and professionally, removing and stress form the letting experience.
Thanks Lucy, we're really happy to have been working with you for so long. Have a great weekend.
5/5
TrustpilotGreat service
Great service, really appreciate our manager Kyle Whittaker. Fast very good at reaction. There’s been 2 times we asked for assistance. It was immediate.
We're so pleased to read this, thank you
4/5
TrustpilotNatasha Evans review
I have found dealing with Natasha Evans a breath of fresh air. She is professional, responsive and reliable and I highly recommend her.
Thank you very much for the review Sally
5/5
TrustpilotFantastic work, helpful, speedy and costs well managed
Fantastic work by Colette O' Sullivan to speedily arrange electrical work which needed doing at our property, efficient, helpful and cost-effective, thank you!
Thanks so much Zoe - we're always on hand should you need us!
5/5
TrustpilotGreat service & excellent rents achieved
We've had a great service from Gary & Zoe at Chestertons SW Lettings. They've managed to find us two sets of great tenants at some of the highest rents in the area. Very efficient and courteous, would recommend them to anyone.
Thank you for sharing!
5/5
TrustpilotTamara Price
Tamara Price, was really helpful in our search for a property and helped use get one across the line. Was always very punctual and gave us great guidance to help us get there property we most wanted
Thank you for sharing Harry!
5/5
TrustpilotTamara Price from South West lettings…
Tamara Price from South West lettings was very helpful in helping us with our property search. She responded quickly to help book viewings as well as suggesting other potential properties that met our search criteria. She was then very supportive through the offer process.
A positive customer experience is our upmost priority, so it is great to receive such positive feedback.Thank you from Tamara and the Chestertons team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Parsons Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
