Trusted Agent profile Β· Hammersmith and Fulham
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2,409 reviews across 2 platforms
78 New Kings Road, Fulham, SW6 4LT, Hammersmith and Fulham, SW6 4LT
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 78 New Kings Road, is rated 4.5 out of 5 across 2,409 reviews on two platforms, including 104 Google reviews rated 4.8.
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Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been a client at Chestertonsβ¦
I have been a client at Chestertons ever since 2007, and they have always maintained a high level of efficiency, excellence, and professionalism. In other words, they get the job done.
Long-standing relationships are at the heart of what we do at Chestertons, thank you for trusting us all these years - we hope to continue working with you for many more! Best wishes
5/5
TrustpilotZosia handled my tenant renewalβ¦
Zosia handled my tenant renewal brilliantly - continued communication and advice on the market really helped the process run smoothly
Dear Liz,Thank you for your 5* review of the recent service you received from our James Pendleton Renewals team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
3/5
TrustpilotLetting process was ok although theyβ¦
Letting process was ok although they should introduce a meeting to talk through contractual terms clause by clause to create alignment and set expetations. I was sent a contract via docusign and asked to review and approve overnight. Still early days but I am not sure the optional management fee is worth it. They don't seem to do much and whenever they do have to manage something they charge for it separately with an expensive supply chain. They charged me 4 times as much for a smoke alarm as what it cost on Amazon even though they acknowledged it didn't need an expert to fit it.It is still early days and hopefully in a few months time I will be able to write a more positive review.
5/5
TrustpilotMews rental
Chestertons have rented my Mews house out for over five years and I have been very impressed by the quick and efficient management offered by Mark Kardos.
Hi Tom, thank you for letting your property through us for the past five years and for your kind words around Mark - it's been a pleasure!
5/5
TrustpilotIt was helpful to have good propertyβ¦
It was helpful to have good property and housekeeping services during the rental!
Hi Junfeng, thank you for your feedback, we really appreciate you letting us know. If you need any future assistance, please let us know. Best wishes!
5/5
TrustpilotEfficient service
Ellie Zambakides recently contacted me about a PAT review at my flat. She organised it promptly and without fuss and I now have the report. Excellent.
Thanks Gareth!
5/5
Trustpilotgood service for apartment 17
Overall good, also thanks for Xiaoyi's support on sorting out the bill issues
Hi Yanghe, thanks for the great review. Should you need any further assistance, we will be happy to help.
5/5
TrustpilotKew branch
Natasha at the Kew branch was incredibly helpful and supportive throughout our entire (lengthy) flat selling process. She went above and beyond to keep us in the loop and was always just a phone call away; nothing was too much trouble. I would highly recommend the team.
Thank you for the glowing review. Natasha and the team in Kew have passed on their best wishes.
1/5
TrustpilotDisorganised and unprofessional
My experience with Chestertons was extremely negative. They did not treat me with respect and wasted my most precious resource of all -- time. They are very disorganised and several times they did not keep appointments without bothering to call and cancel. Finally, when they were showing our home they let tenants wander around the house without accompanying them and were not serious about adhering to Covid safety protocols, which is equally disrespectful and not safe.This company should treat tenants (and prospective tenants) with the same respect they do landlords, because word of mouth is important for any business. They should also get organised internally, I'm happy to arrange viewings of my home, but I am not an adminstrator or scheduler for your company (hire one!). Is is pathetic when the agent calls you to double check the time of an appointment their colleague has booked! Finally, no-call & no-show is never acceptable -- not even once, there is nothing more disrespectful.
5/5
TrustpilotSuzan Salih Feedback
Suzan Salih always super responsive, excellent customer service and friendly! Keep up the great work. Thank you!Will Q
Dear Will,Thank you for taking the time to inform us of the positive experience you have recently had with our team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotBasil F a great agent at Chestertons
I recently viewed and applied for a rental property which Basil F was managing. Although the offer didn't go ahead (which would normally leave me deflated) instead, I walked away impressed by Basil's diligent, attentive and polite approach. I felt as if he was on "my team" to be successful and look forward to contacting Chestertons again. I will select them if I notice there are multiple agency listings for the same property based on my great experience. Thank you.
5/5
TrustpilotTenancy renewal
Pa-Reis McAllister from Chesterton's tenancy renewed our tenancy and liased with the tenant and made the process simple and straightforward π
Hi Azhar,Thank you for taking the time to write a review. I'm glad you had a great experience with Chestertons and we hope you have a wonderful 2024!
5/5
TrustpilotTamara Price from Chestertons Southβ¦
Tamara Price from Chestertons South West lettings has gone above and beyond to help us move into our rented flat. She has been extremely diligent and helpful, and guided us through the whole process, keeping us updated every step of the process. Thank you so much!!
Your feedback is highly important to us, and allows potential clients to make a fair judgement when deciding whether to use Chestertons as their agent. Thank you for taking the time to post a review.
5/5
TrustpilotVery adaptable and professional
Very adaptable and professional service. This could not have happened without Martins. Since day one, he delivered. From waiting for us the first day to deliver the keys late at night, to being always accessible and ready.
Thank you so much for your feedback Alvaro, we're delighted to hear Martins was on hand from start to finish. Wishing you all the best in your new home!
5/5
TrustpilotChestertons South West Lettings, Jasmine
Incredibly positive experience with Chestertons, and specifically Jasmine. Nothing was too much trouble and she was always on hand to help with any issues, no matter what time, even after we had moved in. Prompt replies, excellent communication and very professional and kind.
Thank you for the 5 stars!
5/5
TrustpilotI had a great experience with Amandaβ¦
I had a great experience with Amanda Goodman through a tenancy swap. Highly recommend!
Hi Angus, thank you for taking the time to leave a review for Amanda and we're happy to see that everything went smoothly during the tenancy swap. Should you need anything else, please do let us know.
5/5
TrustpilotA Very Happy Landlord
Jasmine was very constructive, friendly and extremely helpful, especially communicating between us-the landlords, and the prospective tenants. All the details were promptly given and any problems encountered were quickly sorted.
5/5
TrustpilotSumyee the best negotiator Iβve ever met
Sumyee did an excellent job for our viewing and arranging a contract in this flat. Her full of kindness and considerate attitude made us to relieve and make sure to get this flat as our home.
Hi μμΈν, thank you so much for leaving a review, Sumyee will be delighted to hear this! Wishing you all the happiness in your new home and for 2023!
5/5
TrustpilotI have been using Chestertons for aβ¦
I have been using Chestertons for a number of years now and I am extremely pleased with the service that they offer. They are extremely professional and very informative. I would highly recommend them to anyone who is looking to rent or equally buy. Ruth Mandeville
Thank you for the wonderful review
5/5
GoogleHuge thank you to both Harry Shaw & Ash Hariri who helped us buy our home. They were both professional, friendly and extremely efficient throughout and we are truly grateful for all their hard work enabling us to move through the process quickly!
5/5
TrustpilotVery helpful and professional service.
Hi there, thank you for your feedback, we really appreciate it. Should you need any further assistance, please do let us know. Best wishes!
5/5
TrustpilotExcellent support and process for renting
Suzan and Thomas provided a smooth and easy process for both viewing and signing the lease for a lovely flat, and have maintained excellent communication throughout the process.
Dear Flores,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotAll done on time in professional andβ¦
All done on time in professional and friendly manner. Hands down the best agency still to deal with, Sharon representing them very well.
Dear Ramola,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotGreat ,fast and effective communicationβ¦
Great ,fast and effective communication with Dawn
Hi Liliana, thank you for the great review. We appreciate the support and wish you all the best.
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