Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,186 reviews across 2 platforms
654 Fulham Road, Fulham, London, SW6 5RU, Hammersmith and Fulham, SW6 5RU
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 654 Fulham Road, is rated 4.5 out of 5 across 2,186 reviews on two platforms, including 344 Google reviews rated 4.8.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotTamara Price
Tamara Price has helped me find a property to rent in Clapham. She has been extremely responsive and has matched me with a property in less than a day. I felt supported and was kept well informed throughout the entire process. I'm very grateful for the help she's provided.
Thank you for the five star review!
5/5
TrustpilotVery comfortable rental experience
leusa handled every aspect of the rental process very professionally and carefully, with great enthusiasm and patience. Fortunately our landlord was also a very friendly person and the house was very comfortable for us to live in.
Hi 江佳瑾 陈, thank you for taking the time to leave a review. We're happy to hear Leusa guided you through the rental process and you had a positive experience renting with us. Should you need any future help, please let us know. Best wishes!
5/5
TrustpilotGreat team and super nice staff
I've worked with Chestertons for 6 years. Very professional team and super nice staff. Especially Pa-Reis McAllister, very professional, quick to respond, very good understanding of customer demand.
Hi Steven,Thank you for taking the time to write a great review. We are so glad Pa-Reis McAllister was professional and quick to respond.We really appreciate the support and wish you the best.Kind regards,Chestertons
5/5
Trustpilotvery satisfied customer.
This process has been conducted with attention to detail. Throughout, I have found the agents to be prompt, attentive and helpful.
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotThe deposit is not released
The deposit is not released, though I moved out a half a month ago.Update:Eventually deposit has been returned, but it was hard to do. As Landlord had to contact them a few times to make this happen.
Hi there,Thank you for taking the time to leave this review. We're sorry to hear that your deposit hasn't been released yet. Please do respond to our request for more information so we can investigate this further. Updated Reply:Hi there,We have spoken to the appropriate property manager who has mentioned that they have reached out to you and that you should be in the process of getting your deposit back. Again, we apologise for the delay on releasing your deposit and hope that it will be with you very soon. If you still need further assistance or have any questions then please do reach out to the manager who you previously spoke to.Many thanks,Chetsertons
5/5
TrustpilotWe recently had some works done which…
We recently had some works done which Chesterton arranged and managed. Communication was good and our property manager (Olympia) stayed across the process and remained engaged through to completion. Ok to pay the fees when these things get done properly.
5/5
TrustpilotAlice Archer at the Clifton Road branch…
Alice Archer at the Clifton Road branch has been very helpful and pleasant to deal with. She is friendly and very responsive and we are greatful. Thank you
Hi Jennifer, thank you for kind words about Alice. We're thrilled to hear that she provided a pleasant service. We'll make sure to pass on your appreciation to her. If you need anything else, just let us know!
5/5
TrustpilotChestertons Fulham
We had a fantastic service from Megan Lilley who supported us with our property search, offer and documentation! Very professional, personable and responsive and made the whole process seamless.
Hi Saffron, thank you for taking the time to leave a review for Megan. We're happy to read that she supported you through your search and made the process an easy one. Should you need anything else, please let us know. Wishing you all the best!
5/5
TrustpilotSeamless service from Chestertons Letting Team in Fulham Road
The lettings team at Chestertons in Fulham Road are always on the ball - quietly efficient and keeping tabs from the moment they get an instruction to let a property to the tenant moving out at the end. And then the cycle starts again if you instruct them - and you will!
Thank you Nancy! We are so pleased to hear of your postitve experience with Chestertons Fulham Road.
5/5
TrustpilotDelighted with the process
Found my new flat through Chestertons. Bradley helped with every step of the process, was very responsive and really kind. Very delighted with them so far!
Hi Sigrid, congratulations on your new flat and thank you for sharing your experience with Bradley. If you need anything else, please feel free to get back in touch. Best wishes!
5/5
TrustpilotI have used JP to let my property for a…
I have used JP to let my property for a number of years and always been very happy with their service and friendly trustworthy support. I recently renewed my contract with Sharon and she was fantastic!
Dear Faye,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team through the years. Wishing you all the best.
1/5
TrustpilotProperty management is POOR
Property management is POOR. We were SOLD a flat with 0 blinds, broken washing machine - neither are fixed months later. Paying 5k per month - embarrassing service!
Hi Jennifer, we're sorry to see you have left this review. In order for us to look into this further, we have sent a request via Trustpilot for more details. Please do send these over as soon as possible so we can investigate this for you.
5/5
TrustpilotWe enquired about rental properties
We enquired about rental properties by through the St. John’s Wood office, and spoke with Millie Brandon. We werent able to settle on a property that day, but her knowledge of the properties and area was outstanding, and really gave us confidence to get in contact again shortly.
Thank you for the wonderful review
5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotJessica Leone
Jessica LeoneJessica has been extremely helpful and efficient and is always available for us.Our experience has been fab and we are very relaxed knowing that she is liasing with our tenants on our behalf.
Hi Jenny, thank you for your kind words about Jessica. We really appreciate your feedback and letting us manage your property. Best wishes!
5/5
GoogleI worked with Matthew Gwyer from the office. He was super responsive and flexible from the very beginning. What I appreciated the most: he showed me properties that met my criteria and he didn't try to push ones on me that were out of my budget range.
5/5
TrustpilotPreya Nair
Preya manages a property that I have an interest in and is friendly, helpful and responsive at all times. She does an excellent job, in my opinion, of balancing the needs of tenants and landlord.
Thank you for your review Caroline! Preya will be happy to hear this feedback. Should you need any further help, please do get in touch. Best wishes!
5/5
TrustpilotAlways a pleasure to deal with them
Always a pleasure to deal with them, great service and speedy response. It is so refreshing to deal with a company who truly understands service and to be so helpful, over and beyond frankly!
Thank you Ninai, we're so glad to hear you had a positive experience with us. If you need anything else, please do get in touch!
5/5
GoogleI worked with Matthew Gwyer from the office. He was super responsive and flexible from the very beginning. What I appreciated the most: he showed me properties that met my criteria and he didn't try to push ones on me that were out of my budget range.
5/5
TrustpilotAnca has always been a pleasure to deal…
Anca has always been a pleasure to deal with, professionally and supportive. A very charming lady and an asset to your team.
Hi Melvin.Thank you for writing a review and sharing your experience with Anca. We are so glad she was professional and supportive.We really appreciate the support and wish you all the best.Kind regardsChestertons
5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotProfessional service throughout
Emily Moffatt provided a seamless service securing a high quality tenant for our clients' property. She was responsive, organised, readily available and displayed high professionalism when communicating with all sides of the transaction. It has been a real pleasure to work with her.
Hi Zoe, thank you for sharing such a lovely review! We're happy to hear that Emily secured you a great tenant for your property. Should you need any further assistance, we're only a phone call or email away. Best wishes!
5/5
TrustpilotMartins from Chestertons provided…
Martins from Chestertons provided excellent service. He was highly professional and knowledgeable, making the entire rental process a breeze. His attention to detail, responsiveness, and willingness to go the extra mile were truly commendable.
Thank you for your feedback, Martins will be delighted to see this! If you need anything further, please feel free to reach out again. Best wishes!
4/5
TrustpilotNiema Latif at Chestertons has been…
Niema Latif at Chestertons has been absolutely fantastic! She has gone above and beyond to help us throughout our tenancy period. Thank you so much
Hi Iman, we're thrilled to hear that Niema has gone above and beyond throughout your tenancy with us. If you need anything further, please do not hesitate to get in touch. Wishing you all the best!
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