Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChestertons letting
I've had a great experience with the Chestertons letting dept recently - where they did a really good job, helping ensure the change over between two sets of tenants went as smoothly as possible. Particular praise to Sarah Norton, who was always on hand when needed.
Jamie · 28 April 2023
Agent replied · 28 December 2024
Hi Jamie,We're so glad to hear about your recent positive experience with Chestertons and Sarah! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotStav has been super helpful from start…
Stav has been super helpful from start to finish!
Will · 9 February 2022
Agent replied · 28 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotGlad found a ideal place before the new…
Glad found a ideal place before the new school start it! Appricate Tamara Price at Chestertons South West letting team who did really helps.No matter what the question is, she will try her best to find the answer in the first time. It is the most trustworthy estate agent I have ever seen.
Jocelyn · 15 August 2022
Agent replied · 28 December 2024
We are so pleased to hear! Thank you for sharing!
★★★★★ 5/5
TrustpilotThee amazing service in South Ken
I found the team at Chestertons in South Ken to be very efficient, friendly and genuinely nice to deal with. The manager Cory McNally was super helpful in resolving a number of queries I had regarding the tenancy agreement and I would highly recommend using this company. Thanks so much guys. You have been excellent!
Ashi · 12 May 2022
Agent replied · 28 December 2024
Thank you for the great review of Cory and the South Ken team!
★★★★★ 1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Aneel · 21 July 2024
Agent replied · 28 December 2024
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
★★★★★ 5/5
TrustpilotGreat experience
I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.
Jordan · 21 October 2022
Agent replied · 28 December 2024
We are delighted to hear how pleased you are with Alhad's assistance, thanks so much for taking the time to provide this feedback. We hope you and your partner are very happy in your new home!
★★★★★ 5/5
GoogleI had the pleasure of meeting with Conor Bunn who was attentive and went beyond to help out with my property search.
Harrison · 23 September 2024
Agent replied · 23 October 2024
Hi Harrison, we really appreciate you taking the time to leave a review for Conor. Please feel free to reach out again if you need any help. Best wishes!
★★★★★ 5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Zhao · 1 August 2024
Agent replied · 28 December 2024
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
★★★★★ 4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Christine · 1 October 2024
Agent replied · 28 December 2024
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
★★★★★ 4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Jenny · 10 February 2022
Agent replied · 28 December 2024
Thank you for the positive review!
★★★★★ 2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Shan · 17 January 2023
Agent replied · 28 December 2024
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
★★★★★ 4/5
GoogleWe had a pleasant and positive experience renting through Chesterton's and in particular, Matthew was very helpful. We would certainly recommend them to friends and family and they are miles better than some estate agents in the area which we have dealt with in the past. Keep up the good work!
Marisa · 12 January 2019
★★★★★ 5/5
TrustpilotVery friendly and capable team that…
Very friendly and capable team that gets things done. I am really pleased with the service.
Suzy · 13 December 2024
Agent replied · 28 December 2024
Hi Suzy, thank you for the positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
Trustpilotsafety compliance team
Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!
Lily · 27 October 2023
Agent replied · 28 December 2024
Thank you for your kind words Lily, we really appreciate the feedback for the team. If you need anything else, we're only a phone call or email away!
★★★★★ 5/5
GoogleGary Noone has been extremely helpful throughout the whole process of visiting a property that was in high demand, securing the deal, and accompanying us ahead of moving in our new flat. He has been highly professional and very responsive for any questions we had whilst always remaining dynamic and reliable.
Lola · 25 October 2018
★★★★★ 5/5
GoogleAlways had great viewings with Conor- he knows the properties inside out whilst trying to best match them to our requirements
Chris · 23 September 2024
Agent replied · 23 October 2024
Hi Chris, thank you for taking the time to write a great review. We appreciate the support and should you require any further assistance we will be happy to help.
★★★★★ 5/5
TrustpilotMuch more confident.
After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.
Vanessa · 21 October 2023
Agent replied · 28 December 2024
This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotReally helpful and smooth process
Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.
Jack · 2 May 2024
Agent replied · 28 December 2024
Hi Jack, thanks for sharing your experience with Bradley and congratulations on finding a new home so quickly! If you need anything else, please do reach out to us. Wishing you all the best!
★★★★★ 5/5
TrustpilotThanks a lot for amazing guidances…
Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.
Fred · 1 August 2024
Agent replied · 28 December 2024
Hi Fred, thank you for taking the time to write a great review. We are so glad you was satisfied with Katherines services and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotElizabeth Joyce, Property Manager: 5*
Elizabeth Joyce in Chestertons property management department is exceptional. I have nothing but praise for her reliability, responsiveness, courtesy and professionalism. She looked after my Portfolio for years and it has been a pleasure dealing with her.
Lizzie · 10 November 2023
Agent replied · 28 December 2024
Thank you for your feedback Lizzie, it's amazing to hear that Elizabeth has been managing your property portfolio for a number of years! Feel free to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotNo other Realtor like Chesterton
Madi and Jonathan at Chestertons have been amazing to work with! They let my flat instantly (within an hour), secured me a great tenant with a long tenancy and have made the letting process a walk in the park. I highly recommend Chestertons and their lovely, professional team! No other realtor shall I use now
Kamila · 18 February 2022
Agent replied · 28 December 2024
Thank you for sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotMarla
I had the chance to be in touch with Marla and she has been very helpful and proactive with our deal and reneview of the contract. Once again thanks for this!
Customer · 19 March 2024
Agent replied · 28 December 2024
Thank you for taking the time to write a great review and sharing your experience with Marla. Its great to hear how helpful and proactive she was throughout the process.We appreciate your support.Best wishes - Chestertons
★★★★★ 5/5
TrustpilotMoving to london can be stressful …
I moved to london and i was very stressed out and had a very short time to find a studio with my budget and Nishad found a dream place in no time almost 3 days within my budget and helped me through out the process step by step cannot thank him enough Thank u Nishad
Hasti · 14 February 2022
Agent replied · 28 December 2024
We are so pleased to hear this! Thank you Hasti.
★★★★★ 5/5
GoogleFinding a new home is never easy. We found an amazing one with the help of chestertons ( Fergus in Fulham was our contact). It was an easy experience and they were very responsive. They helped in the full process.PositiveResponsiveness, Quality
Nicole · 24 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.