Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTenacy Move In Experience
Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.
Charlie · 26 April 2024
Agent replied · 12 February 2025
Dear Charlie,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat services & very helpful staff
Great experience! Bradley Jenkins helped me find my new flat and took care of everything from viewings, through referencing, all the way to signing the contract. He’s been very helpful, patient and flexible throughout the whole process and went out of his way to promptly respond to my queries.
Zuzana · 8 November 2022
Agent replied · 28 December 2024
Hi Zuzana, thank you for your kind words and feedback, Bradley will be thrilled to hear this. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotHighly recommend professional services
Fiona recently assisted me with a change of sharers . Her service was extremely professional with the complete transaction and would highly recommend. We really appreciated your time and efforts.
Rodney · 2 April 2024
Agent replied · 28 December 2024
Hi Rodney, thank you for taking the time to leave a review. We're happy to hear that Fiona provided a professional service and that everything went smoothly. Should you need anything further, please do get in touch.
★★★★★ 5/5
GoogleConor is an impressive operator!
David · 11 September 2024
★★★★★ 5/5
GoogleI was a buyer through Chestertons and they were a pleasure to deal with. Very up-front and honest with their communication. Olivia Tostevin was brilliant - extremely efficient and professional, making sure both sides were kept up to date on everything and maintaining transaction progress to reach a successful completion.
Renata · 25 October 2018
★★★★★ 5/5
TrustpilotStephanie Langton
Stephanie Langton, our property manager at Chestertons, has been consistently professional, knowledgeable, responsive, and helpful. We appreciate how she communicates any problems in the property and coordinates the solutions. We look forward to continuing to work with her in the future.
Adriana · 28 February 2025
★★★★★ 5/5
Trustpilotgood!
Had a great experience with Preya in property management - sad to see her move onto another area of the business, as she was always so helpful and friendly.
Caroline · 13 April 2024
Agent replied · 28 December 2024
Hi Caroline, thank you for your kinds words about Preya. We'll make sure to pass your feedback on to her and should you need anything else, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!
Cyrus · 13 April 2024
Agent replied · 6 February 2025
Dear Cyrus,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotVery good experience with Chestertons
Very good experience with Chestertons, especially with Mr Ravi Vasantha-Raja. He’s very helpful and considerate when it comes to finding a property both within my budget and of good quality. I really appreciated the fact that he always responded quickly and never felt bothered explaining things to me.
Linda · 17 November 2022
Agent replied · 28 December 2024
Thank you so much for your feedback Linda, Ravi will be delighted to hear this! Should you need any further assistance, please do not hesitate to get in touch. Have a great weekend!
★★★★★ 5/5
TrustpilotMichell Vasquez - Property Manager
Michell Vasquez (Property Mgr at Chestertons) has done a great job managing my flat. She is very responsive and has liaised effectively with my tenants to resolve a number of unforeseeable maintenance issues that have happened in the last 6 months.
Steph · 24 February 2025
★★★★★ 5/5
TrustpilotGood experience as tenants
We have a very good experience with our property manager Xiaoyi. No query left unanswered and all are dealt in a timely manner.
B- · 29 July 2024
Agent replied · 28 December 2024
Hi B, thank you taking the time to write a great review. We are so glad Xiaoyi left no query unanswered and dealt with everything in a timely manner. We appreciate the support.
★★★★★ 5/5
TrustpilotExcellent customer service
Thanks to agent Nishaad Ali Marla my experience of service from Chesterton agency is the best. I really feel very grateful for his professionalism, kindness, availability and honesty to answer all the doubts and questions that one may have in the process of finding a property. Excellent service. Thank you very much!
Carolina · 23 May 2022
Agent replied · 28 December 2024
Thank you for sharing! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotThank you Stav
Hi Stav,Thank you so much for all of your help! We are so grateful for all of the hard work you've done to find our home & also the smooth process after that. We are grateful to have you as our point of contact and couldn't be happier with the way everything worked out.
Amruta · 9 February 2022
Agent replied · 28 December 2024
Thank you for sharing your experience! We are so pleased to hear.
★★★★★ 5/5
TrustpilotFiona Davidson really came through
Fiona Davidson really came through on a tricky renewal. Always hard working and responsive, I can't thank her enough for sorting all out seamlessly.
Lisa · 5 July 2024
Agent replied · 28 December 2024
Hi Lisa, we really appreciate you taking the time to leave a review for Fiona and happy to hear that everything went smoothly. Wishing you all the best!
★★★★★ 4/5
TrustpilotFantastic service
Fantastic service. Amanda at the Chesterton team was so quick and helpful with our tenancy process, on hand to help resolve any issues and get the process done as smoothly as possible.
Katie · 29 January 2024
Agent replied · 28 December 2024
Hi Katie, thanks for taking the time to leave a review. We're happy to hear that Amanda and the rest of the team made your tenancy process an easy one. Wishing you all the best for 2024!
★★★★★ 5/5
TrustpilotConsistently Reliable.
I have always found the Chesterton team, be it letting, management or sales, to be extremely helpful and professional. I have used them for over 20 years and very happy to recommend them to anyone that asks my opinion.. best Charles
Charles · 19 June 2023
Agent replied · 28 December 2024
Hi Charles, this is amazing to hear! Thank you for sharing your experience with us, we'll be sure to let the relevant teams know. Should you need anything further, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
GoogleWe viewed a number of houses with Conor he was a great really felt he listened to our requirements very professional.
Catherine · 24 August 2024
Agent replied · 23 October 2024
Hi Catherine, thank you for taking the time to write a review. We are so glad Conor listened to your requirements. Should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotExcellent service from Juliette.
Had a great experience with Juliette who was always available to help and assist in any way she could! Great experience throughout!
Gianni · 4 August 2024
Agent replied · 28 December 2024
Thanks so much for the review!
★★★★★ 5/5
GoogleMatthew Gwyer at Chestertons helped us to find the perfect house in Clapham. Everything was completed really efficiently without any problems. He was very prompt replying to any queries before the move and has assisted with documents etc. after the move, despite having moved to the Fulham office. Thanks!
Gina · 25 October 2018
★★★★★ 5/5
TrustpilotGreat viewing
Went on a viewing recently with a young man called Ollie. Very professional and felt extremely taken care of. Wouldn’t hesitate to book again.
Annabel · 28 June 2024
Agent replied · 28 December 2024
Hi Annabel.Thank you for the great review and sharing your experience with Ollie. We are so glad he was professional and took care of you.Thank you for the support and should you require any further assistance, we will be happy to help.Best WishesChestertons
★★★★★ 5/5
TrustpilotAnother great experience with…
Another great experience with chestertons, specifically Nishaad, once again he found me a flat within a week and I only had to view one property. He knew exactly what I wanted and found the best option for me. A week later and all documents and formalities are done! Such a hassle free experience!
Aimee · 2 March 2022
Agent replied · 28 December 2024
Thank you for sharing your experience with Chestertons! We are pleased to hear this.
★★★★★ 5/5
TrustpilotContacted Juliette for a flat viewing…
Contacted Juliette for a flat viewing and she was really helpful. Very responsive and made herself available quite quickly. Pretty smooth operation
David · 1 August 2024
Agent replied · 28 December 2024
Thank you
★★★★★ 5/5
TrustpilotGood phone support
I got a very clear solution to my problem and immediate support to get it fixed when I contacted my phone the agents.
Marta · 15 July 2024
Agent replied · 28 December 2024
Hi Marta, thank you for sharing your experience with our team. We're happy to read that everything was resolved efficiently. If you need any further assistance, please let us know.
★★★★★ 5/5
TrustpilotI had experience with Juliette Dartois
I had experience with Juliette Dartois. She was very friendly, helpful and so sweet. She's the best agent Chestertons have I guess.
Sousou · 1 August 2024
Agent replied · 28 December 2024
Hi Sousou, than you for sharing your experience with Juliette. We are so glad she was friendly and helpful. We are always here to help should you require any further assistance.
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