Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Shannon · 5 April 2024
Agent replied · 6 February 2025
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Evelyn · 23 April 2024
Agent replied · 9 February 2025
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotGreat property manager
Chestertons were always responsive to our demands. Our property manager, Shakil, is great. He's always been supportive and helpful.
Mariana · 8 August 2024
Agent replied · 28 December 2024
Hi Mariana, thank you for your review. It's lovely to hear that Shakil is always on hand for any queries you have. Feel free to reach out again if you need anything.
★★★★★ 5/5
TrustpilotFlat Viewing with Conor
Viewed a few flats with Conor - he was super helpful, great communication and very professional. Thank you.
Mr · 20 August 2024
Agent replied · 28 December 2024
Hi Mr Smith, thank you for sharing your experience with Conor. Wishing you all the best in your property search if you haven't found something already!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Quick answers and concrete answers! I strongly recommend if you need to find a place in london
Lauren · 2 August 2024
Agent replied · 28 December 2024
Thanks so much for the recommendation!
★★★★★ 5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Ian · 4 August 2023
Agent replied · 10 February 2025
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
★★★★★ 5/5
Trustpilotsmoking agent
i meet bobby in Greenwich, in a bar by the Cutty sark, friend introduced him to me as the fire stater of a letting agent , i gave him a shoot at letting my property and what a job he did , honest feed back and job done in 2 weeks .
John · 11 November 2021
Agent replied · 6 February 2025
Thank you for leaving us a review!
★★★★★ 5/5
TrustpilotAmazing experience
Very professional lettings agency that help me a lot securing my new home especially with the precious help of Delphine that helped a lot making everything look easy. Thanks again and i am definitely recommending Chesterstons to anyone who’s looking for a stress-free experience. Cheers
Zouhair · 13 October 2022
Agent replied · 28 December 2024
Thank you, Zouhair. We are so glad to hear that Delphine made your experience stress-free! Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotAbbi Harp at/and Chestertons were…
Abbi Harp at/and Chestertons were attentive and professional - they took on my brief and listened too - I would highly recommend using Chestertons for any property search
Emma · 7 February 2024
Agent replied · 28 December 2024
Hi Emma, thank you for the great review. I'm glad you had a good experience with Chestertons and would recommend using us again. Wishing you a great 2024!
★★★★★ 5/5
TrustpilotHelpful property consultant
Our property management consultant, Dan Midgley, has been a great help. Always quick to respond and recently went out of his way to solve a couple timely issues for us. Very much appreciated.
Peter · 14 October 2023
Agent replied · 28 December 2024
Thank you for the feedback Peter, it's great to see Dan was on hand to help with some recent issues. Feel free to get in touch again if you need anything!
★★★★★ 5/5
TrustpilotGreat Customer Service
Sarah and Issy from the Fulham Road office were extra helpful and assisted us greatly in making the arrangements for letting our property. They have been always very prompt and efficient.Very good customer service thank you for all your help.Couldn't have done it without you.
Mimi · 5 October 2022
Agent replied · 28 December 2024
Thanks so much for this glowing review Mimi, we're so pleased to hear that Sarah and Issy gave you such a great experience with us.
★★★★★ 4/5
TrustpilotWe have worked for several years now…
We have worked for several years now with Chesterton's in SJW and they do an excellent job. Recently we have dealt specifically with Charlotte, who is by far the most professional and organised agent we have used to help us sort out our property needs. We recommend her wholeheartedly.
Aude · 7 April 2022
Agent replied · 28 December 2024
Thanks for your review! We are pleased to hear of your experience with Chestertons.
★★★★★ 5/5
TrustpilotGreat help leasing an apartment
My daughter and I recently leased a property through Stav Nicola at Chestertons. He made the whole thing very straightforward, explained each stage of the process, responded to queries quickly, and was always polite and helpful. Basically everything you would want from someone in that situation. Thank you. Ed Fishwick
James · 9 February 2022
Agent replied · 28 December 2024
Thank you for your review! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotAlways had a wonderful experience…
Always had a wonderful experience dealing with Conor. A pleasure to work with and always extremely professional.
Consumer · 27 August 2024
Agent replied · 28 December 2024
Hi there, thank you for taking the time to leave a review for Conor. He'll be thrilled to see this!
★★★★★ 5/5
TrustpilotMy experience with Chestertons has been excellent !
My experience with Chestertons has been excellent. My property manager was Shruthi, a very competent and knowledgeable lady . Any issues were resolved immediately. Her patience, resolve and good counsel was greatly appreciated. She was only a phone call away. Thoroughly recommended.
Azim · 11 January 2023
Agent replied · 28 December 2024
Hi Azim, thank you for your feedback, Shruthi will be delighted to hear this! Should you need anything in the future, please do not hesitate to get in touch and we'll be happy to assist. Wishing you all the best for 2023!
★★★★★ 2/5
TrustpilotDisasterous experience over the last 2…
Following my recent review I had a chance to discuss with Tim , the manager who handled the situation professionally. We acknowlege that they used best efforts to ameliorate the matter and appreciate their review of our concern. Very well dealt with guys!
Robert · 5 December 2022
Agent replied · 28 December 2024
Hi Robert,We appreciate you leaving this review and take client dissatisfaction very seriously. Please be assured that we are looking into this for you and will have a response soon. We thank you for your patience.
★★★★★ 5/5
TrustpilotChesterton’s is an excellent agency
Chesterton’s is an excellent agency, Juliette in particular is an incredibly helpful estate agent, would highly reccomend.
Max · 24 August 2024
Agent replied · 28 December 2024
Hi Max, thank you for the great review. We are so glad Juliette was helpful. Thank you so much for the recommendation, should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotSmooth experience as a tenant
Been leasing a flat through Chestertons for the past three years and Niema Latif has helped renew my lease on two occasions. The experience has been seamless, with quick communication.
A.A · 14 December 2023
Agent replied · 28 December 2024
Thank you for renting your property with Chestertons, we're happy to hear you have found it a seamless process!
★★★★★ 5/5
GoogleEmma was great, she really listened to what we were looking for and came up with some great ideas of locations and properties, fully recommend!
Tara · 9 February 2023
★★★★★ 5/5
GooglePretty good service and very quick, glad I got to deal with Chestertons! My agent was Sammie. She was very helpful and walked me through the renting process. Any questions I had, Sammie would reply back quickly. Thanks Sammie!
Mary-Anne · 9 February 2021
★★★★★ 5/5
GoogleBrilliant experience - Faye in particular was amazing to deal with.
Took calls outside of work on weekends, kept us up to date on new properties and processes and was exceptional throughout
Paddy · 24 October 2023
Agent replied · 23 October 2024
Hi Paddy,
We're very pleased to hear about your positive experience with Faye! Thank you for taking the time to leave this review, and please don't hesitate to get in touch if you need further support.
★★★★★ 5/5
TrustpilotThanks Tamara!
We have been looking tirelessly in the Clapham area and are able to make good opportunities out of a stressful market thanks to the help and guidance of Tamara Price. She has offered excellent advice for offers and is readily available for any prospective needs.
Harmon · 7 September 2022
Agent replied · 28 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotThe property and property agency are…
The property and property agency are extremely excellent.I'm so greatful that I found this home.For 6months living in this property the only thing that I've noticed, it's smells weed everywhere.Either inside the lift or in the hallway.This is unacceptable especially to the health of young kids that living in this building.
Reyna · 14 November 2021
Agent replied · 6 February 2025
Thank you for your review Reyna. We are pleased to hear this!
★★★★★ 5/5
TrustpilotThe Fulham Chesterton's team is just…outstanding
The Fulham Chesterton's team is just outstanding. They found us our perfect home. Always professional and bespoke in their approach.
Christopher · 28 June 2024
Agent replied · 28 December 2024
Hi Christopher,Thank you for the great review and sharing your experience with the Fulham team. We are so glad they were professional and bespoke with their approach.We hope you love your new home and wish you all the best.Kind regardsChestertons
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