Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotQuick and efficient
After contacting the Chestertons management office, Isiah Samuels returned my call. He listened to my query I was then sent the information needed. It was quickly and efficiently sent. What was a very stressful experience was sorted. Thank you so much
Paul · 29 July 2024
Agent replied · 28 December 2024
Hi Paul, thank you for taking the time to write a great review. We are so glad Isiah quickly and efficiently sent the information you needed and sorted the stressful experience. If you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotLeusa was super kind
Leusa was super kind! She was so energetic and had so many details to share.
Kelly · 24 February 2023
Agent replied · 28 December 2024
Hi Kelly, thanks for taking the time to provide this feedback! Leusa is a superstar, so we're not surprised by the energy and assistance you received. Wishing you all the best!
★★★★★ 4/5
TrustpilotChestertons: Ryan Briggs
Ryan Briggs has recently taken over managing my son’s flat tenancy. He is very pleasant to deal with, efficient and gets things done. He has made it his job to understand the property he has inherited. So far, so good.
Warwick · 13 August 2024
Agent replied · 28 December 2024
Hi Warwick, thank you for taking the time to leave a review for Ryan. If you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
GoogleConor was absolutely brilliant. Knowledgeable and helpful. Fantastic service running me between properties. Would seek him out as my go to on Property.
Margaret · 24 August 2024
★★★★★ 5/5
TrustpilotExcellent
Chestertons were amazing from the get go. To Jess, Michelle and the team, thank you for the great experience :)
Katherine · 27 July 2022
Agent replied · 28 December 2024
Thank you for sharing!
★★★★★ 5/5
GoogleI have recently started our search for a new home. All the people at Chestertons Fulham esp Connor have been quite helpful. Connor's been helping with arranging viewings and hopefully we can find our dream home soon!
Shreya · 23 September 2024
Agent replied · 23 October 2024
Hi Shreya, thank you for taking the time to write a great review. We are so glad Conor was helpful with arranging viewings, we hope you find your dream home soon! Good luck with your search!
★★★★★ 5/5
GoogleOur experience with Chestertons and with Tom Newton was very pleasant. Tom was very helpful and proactive about showing us many options. He was also very prompt with setting up viewings for us. He really understood our requirements and made the process very seamless. I highly recommend Chestertons and a big thank you to Tom for helping us find the perfect flat.
Divya · 24 October 2020
★★★★★ 5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Tooting · 26 January 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotRecommending Fiona
I would highly recommend Fiona who, with her expertise and guidance, managed to renegotiate a new lease successfully.
Julie · 27 September 2022
Agent replied · 28 December 2024
Thank you for taking the time to leave Fiona a review - we hope you continue to be happy in your home
★★★★★ 5/5
TrustpilotGreat help from Niema Latif
Great assistance from Niema Latif in facilitating the extension of a lease. Responsive, flexible, clear, and effective. She helped me wade through a barrage of automated messages the timing of which were hard to decipher otherwise.
Eliseo · 30 September 2024
Agent replied · 28 December 2024
Hi Eliseo, thank you for the great review and sharing your experience with Niema. We are so glad she was responsive and helpful. Wishing you all the best.
★★★★★ 5/5
TrustpilotTamara Price was super helpful and…
Tamara Price was super helpful and understanding throughout the whole process. Really supported us in securing an amazing home!
Leo · 12 August 2022
Agent replied · 28 December 2024
Thank you for sharing Leo!
★★★★★ 5/5
GoogleI would be delighted to recommend Chestertons. Josh Rault and David Featherstone have been exceptional in their level of service, honest feedback and good advice to find the property my wife and were looking for. Our search was in Fulham for over 4 months, David and Josh were always 100% professional and by the end of the transaction had actually developed a very good relationship. Thank you again.
Stelios · 10 February 2017
★★★★★ 3/5
GoogleEmma was very responsive and efficient in helping us rent our flat in Fulham. A very smooth process throughout.
Follow up: I have tried again and again to get in touch regarding my rent payment arrangement but have not heard back. Looks like after care is not as great.
Chee-may · 24 October 2022
★★★★★ 5/5
TrustpilotI had very good service from the…
I had very good service from the initial meeting all the way through to completion. We listed the property with Emlyn Rees who gave us good advice, then Alex Renardson managed the sale and was always helpful and professional.
Caznewland · 6 August 2024
Agent replied · 28 December 2024
Hi Caznewland, thank you for the great review. We are so glad Alex was always helpful and professional. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotVery helpful
Niema Latif was very helpful
Robert · 23 October 2023
Agent replied · 28 December 2024
Hi Robert, we're happy to hear you found us helpful. Feel free to reach out again if you need anything in the future. Best wishes!
★★★★★ 5/5
TrustpilotStraightforward and hardworking
Chestertons in Barnes did a great job for us - hardworking and knowledgeable, kept us up to date at all times and always on hand for strategic advice. Chris and Richard stood out and were helpful, sensible and straightforward to deal with.
Julia · 10 June 2024
Agent replied · 28 December 2024
Hi Julia,Thank you for the great review.We are so glad the team were helpful and straightforward to deal with.Thank you for the support.Best WishesChestertons
★★★★★ 5/5
TrustpilotResponsiveness
I cannot rate Shakil highly enough. As far as the Property Managers go he has by far been the best I’ve dealt with, his willingness to solve issues in a timely manner and fantastic communication skills has made my renting period very easy. He has always been very professional and approachable.
Vishal · 4 December 2023
Agent replied · 28 December 2024
Hi Vishal, thank you for your review. Shakil will be delighted to hear this. Wishing you all the best for 2024!
★★★★★ 5/5
TrustpilotProfessional service and a really good…
Professional service and a really good experience. Martins and his team helped us in the process.
Demetrio · 14 November 2022
Agent replied · 28 December 2024
Thank you for sharing Demetrio! Martins and the team are thrilled to hear this. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotConor Bunn
I recently had the pleasure of working with Conor Bunn and I cannot speak highly enough of the experience. From the very beginning he was very professional, knowledgeable and responsive. The level of service received exceeded my expectations.
Dannii20 · 16 August 2024
Agent replied · 28 December 2024
Hi Dannii, thank you for your kind words. We're thrilled to hear that your experience with Conor exceeded your expectations. If there's anything else you need, don't hesitate to reach out. We'd be happy to help!
★★★★★ 1/5
TrustpilotDo not recommend
I've had a terrible experience with Chestertons. They've mismanaged my billings for many consecutive months. They have assumed I am overseas for tax purposes and deduct the wrong amount for their fees. They've also incorrectly advised the tenants to cancel all bills that per out agreement we are supposed to pay. I do not recommend letting your property with Chestertons
MP · 27 March 2023
Agent replied · 28 December 2024
Hi Marco, thank you for taking the time to leave this review and raising this issue with us. We deeply apologise for the inconvenience and frustrations caused by the errors on our end, please be assured that this was not our intention. We have spoken to the appropriate team members who have mentioned that you are in the process of being reimbursed. We wish you all the best, and please do get in touch with your property manager if you do require further assistance or have any issues.
★★★★★ 2/5
TrustpilotSpammers That Don't Delete Data Upon Request.
I am no longer looking for a property, the unsubsrcibe from mailings fails. I responded to 8 colleagues now who have persisted to send me information about properties, for over 2 days. I am still getting calls and emails. Honestly, never message these people, sick of emails from them. And the one property I asked to view, I never even saw. DELETE MY DATA.
Lewis · 3 November 2022
Agent replied · 28 December 2024
Hello Lewis, we are sorry to hear this. You should have just received an email from Trustpilot requesting some more information. If you're able to complete this, then we can check our systems to ensure you no longer receive contact. ____Update:Hi Lewis,Thank you for your patience whilst we looked in to this matter. We're very sorry for the frustration caused by the calls and emails you were receiving from Chestertons. Our team has notified us that they have now opted you out of any future contact. Please do let us know if you do have any further issues and we'll be on hand to support.
★★★★★ 5/5
TrustpilotGary
Gary, Josh and the team did an amazing job finding me a tenant within 24hrs who moved in a week later
Dan · 26 March 2022
Agent replied · 28 December 2024
Thank you for sharing Dan!
★★★★★ 5/5
TrustpilotGreat experience with Akikur Rahman and…
Great experience with Akikur Rahman and his team for getting me great new tenants especially following the aftermath of COVID.
Luwi · 12 May 2022
Agent replied · 28 December 2024
Thank you for the 5 stars
★★★★★ 5/5
TrustpilotAmazing experience!
We had an amazing experience with Chestertons! Everyone were really helpful especially Stav, who helped us to find our dream house!Thank you Stav!
Ioanna · 28 November 2021
Agent replied · 6 February 2025
Thank you for sharing!
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