Carter Jonas Parsons Green, Fulham reviews in Hammersmith and Fulham

★★★★★ 5/5

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In safe and experienced hands

Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .

John · 28 August 2026

★★★★★ 5/5

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Would not hesitate to recommend!

I recently purchased my first home through Carter Jonas Fulham and I had a very positive experience from my first viewing, through to completion. A special thanks to Leo who was my agent and main contact throughout the process. As a first time buyer he shared a huge amount of knowledge and helped when I needed, and was very efficient with communication. Leo went above and beyond to try and push things through when he could, due to squeezed timelines, and this really did go a long way during stressful moments. I met many agents before coming across Carter Jonas and Leo, and I couldn't have imagined going through this process with anyone else! I would highly recommend the team for their professionalism, knowledge and efficiency for any home purchase. Thank you Leo and team :-)

Alice · 13 July 2026

★★★★★ 5/5

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Look no further - you have your estate agent.

Andrew from Carter Jonas has been an exceptional estate agent during the sale. He has communicated well during the process, and nothing seems to be too much trouble. I would highly recommend Carter Jonas for their professionalism and their ability to show the property to its fullest potential - gaining a very fair price. I would also like to say how "human" and "non sales" Andrew was - rare attributes for the estate agency world! A star service. Thank you.

Timothy · 27 June 2026

★★★★★ 5/5

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recently completed the sale of Burnfoot…

recently completed the sale of Burnfoot Avenue with Carter Jonas and cannot thank Leo and the team enough for their support throughout the process. Leo was professional, proactive, responsive and always willing to pick up the phone and talk things through when needed. His communication was excellent from start to finish, and he consistently kept things moving during what became a complex and sometimes stressful transaction. What stood out most was that I always felt Leo genuinely cared about achieving the best outcome and was prepared to go the extra mile when challenges arose. His advice was calm, practical and honest, which made a huge difference throughout the sale. I would also like to mention Maddie in the office, who was incredibly helpful and supportive. Nothing ever seemed too much trouble, and she went out of her way to assist with administrative issues and paperwork when I needed help. That level of personal service is rare and very much appreciated. I would have no hesitation in recommending Leo, Maddie and the Carter Jonas team to anyone looking for a knowledgeable, professional and genuinely supportive estate agency. Thank you all for your hard work and dedication.

Catherine · 8 June 2026

★★★★★ 1/5

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A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

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Accommodating, Straightforward, Reasonable

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed. Once we moved in, there was a glitch on the property-management side of things--now fully resolved (with special thanks to Tanya for the assist).

Happily · 18 September 2026

★★★★★ 5/5

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Fantastic Service

When our water tank retired abruptly, I was dubious about the speed of response through the FixFlo app especially being out of hours. However Rachel Thraves was on the phone to us within 15 minutes, having already been onto the plumber before 7.45am! Her thoroughness and attention to detail meant that everything was covered without prompting, and her superb communication minimised the stress of a difficult situation. Can't thank you enough Rachel! Jez Scholfield

Jez · 9 October 2026

★★★★★ 5/5

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Carter Jonas Chelsea and Kensington Office

Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Chelsea & Kensington office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry Kensington & Chelsea

Conor · 3 August 2026

★★★★★ 5/5

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Carter Jonas Fulham Palace Road

We can't recommend Igor Simonov and his team at Carter Jonas on the Fulham Palace Road more highly. They were extremely professional and not only found us suitable tenants quickly, but also helped us find the relevant tradesmen we needed to get the flat up to scratch.

Susan · 13 July 2026

★★★★★ 5/5

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I found the Carter Jonas team extremely…

I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.

Titti · 4 September 2026

★★★★★ 5/5

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If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Alix · 20 January 2026

★★★★★ 5/5

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We had an excellent experience…

We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible. Buying a house can be stressful, but their proactive communication and attention to detail made a real difference. We always felt that they were committed to keeping everyone updated and moving things forward. We would happily recommend Carter Jonas to anyone looking to buy or sell a property. Thank you to the whole team for your excellent service and for helping us purchase our new home.

N · 11 July 2026

★★★★★ 1/5

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Think twice before renting through…

Think twice before renting through Carter Jonas. I signed my tenancy agreement and paid the full deposit, yet days before my move-in date they still haven't returned a countersigned agreement, despite holding both my signature and my money for weeks. The communication has been poor from start to finish, with new requirements fed to me one at a time in a way that has only delayed the countersigning. First, even though my referencing was already complete, I was told to send two ID documents, after which they would proceed with signing and send the agreement "by next week." When I chased, the goalposts moved: now I had to pay the deposit first, and only then would they send the agreement, and suddenly they could countersign earlier than a week before move-in after all. When I chased again, all I got was that they were "chasing the property management team" and "understood my situation", but no actual action. I had to chase a routine document repeatedly just to get a reply, all while depending on this timeline for my daughter's school admission. I've rented before in the UK with Tucker Gardner and Bidwells and never experienced anything close to this, an extremely frustrating process before I've even moved in. For a firm of this size and reputation, the lack of basic organisation and ownership is genuinely poor. I'll keep this review open, as the real experience is only just beginning. I'll update it regularly to reflect how they handle maintenance issues and the end-of-tenancy process.

Sourabh · 16 June 2026

★★★★★ 5/5

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Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026

★★★★★ 5/5

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Andrew Maddock went above and beyond…Highly recommended

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

Burn · 15 September 2026

★★★★★ 2/5

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Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026

★★★★★ 5/5

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Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

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Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026

★★★★★ 5/5

Trustpilot

Quality rather than quantity - works for me!

Listed in June, not a million viewers but given that we had an intervening (and disruptive) election and budget the 3 views we had gave 2 repeat views and an offer in August. I am happy to have quality rather than quantity! Also kept us informed of the progress of the sale - a better option sometimes than relying on your conveyancer/solicitor. Helped liaise with the buyer, and finally got us over the line! Happy days and a new adventure on the horizon with our next project house!

Andrew · 4 December 2024

★★★★★ 5/5

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Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026

★★★★★ 1/5

Trustpilot

Unprofessional and Untrustworthy

It's difficult to know where to start with regards to what went poorly working with Carter Jonas. Firstly, we thought that we were in good hands with Tony Wright given his more than 20 years with the company and in the industry, but he proved to be one of the most unprofessional individuals we've encountered in any capacity in any industry. As an example, in the span of 3 months, he went on holiday 3 times and not only failed to communicate this to us each time he went offline, but also on one of these holidays, we called him on the phone number he had provided us - not knowing he was away, which we would have respected, had we known - and his wife answered and rudely informed us that he was not available. Further on, he pushed us to accept an offer that was well below market value, did not get proof of funds from the supposed buyers and then expected us to immediately take the listing off of all websites. When we questioned this, he condescendingly said that "this is how it's done". Finally, from the beginning of this offer, he seemed to be more inclined to support the buyers' position and told us multiple times that they should not be put in a position of "risk", insinuating that it was fully acceptable that we, the sellers, take the listing offline and be content with the end-of-year timeline for exchange - more than 9 months away. There were more issues along the way, far too many to recount them all, but if you are looking for an estate agent that you can trust, this is not the one.

Carol · 26 November 2025

★★★★★ 5/5

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Andrew was exceptional in dealing with…

Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas

Alan · 9 December 2025

★★★★★ 1/5

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Dreadful communication with expensive consequences

I've just had a terrible experience with a Surveyor from Carter Jonas. I asked for a survey for a building purchase. The surveyor said he would do a "Schedule of Condition" This came with no explanation that this was different to a building survey ( I am a layman and not a buildings expert!). When I questioned that the report didn't look like a building survey he accepted that this instruction had come from an internal email and not me. He then returned to do the actual survey and said "it will cost a bit more" and then charged me in full for both! When I questioned it, he then informed me that it was my fault because I wasn't there when he did the initial inspection. No acceptance that he or Carter Jonas was in the wrong despite acknowledging that the error had come from an internal email. I'm now out of pocket to the tune of £1500. Terrible service.

Customer · 31 March 2026

★★★★★ 5/5

Trustpilot

Thank you Sue Linfoot @ Carter Jonas

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 9 December 2025