Carter Jonas Parsons Green, Fulham reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

We have been working with Carter Jonas…

We have been working with Carter Jonas in Fulham (their office is at 361 Fulham Palace Rd) for over 5 years. Igor Simonov leads the team and Sam Jarvis helps us daily. They are very professional and very helpful. Very important for all landlords - and tenants as well for that matter - they are honest and trustworthy. Over the years we dealt with other estate agents, and were pretty much often discontent. I would highly recommend working with Carter Jonas, Sam, Igor and his team.

Luigi · 11 September 2024

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Trustpilot

Fantastic first-time buyer experience

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

Jonny · 31 July 2025

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 1/5

Trustpilot

Deliberately trying to put off tenants with pets

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Norfolkian · 16 September 2026

★★★★★ 5/5

Trustpilot

Andrew was fantastic from start to…

Andrew was fantastic from start to finish with the sale of my house….in a quiet market it sold in two weeks . For me it’s about communication. Andrew kept me up to date every step of the way.

Jo · 18 November 2025

★★★★★ 5/5

Trustpilot

Our experience with Carter Jonas was…

Our experience with Carter Jonas was brilliant. We had the pleasure of working with Ed the whole way through. He was amazing, picked up the phone every time we needed him, pushed solicitors when they needed pushing and gave us an all round smooth experience. Couldn’t recommend Carter Jonas enough.

Harry · 25 August 2026

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 5/5

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Excellent customer service in finding a…

Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.

Anon · 18 September 2026

★★★★★ 5/5

Trustpilot

Amazing experience

Fiona and the team at Carter Jonas have been an absolute dream when coming to look for mine and my partners first rental property together! They were fast assertive and had answers to all our questions. Special thank you to the newbury team for being so helpful and supportive for this big move! New flat… Here we come!!

Paris · 31 October 2024

★★★★★ 5/5

Trustpilot

Excellent lettings and sales

Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.

P · 5 August 2026

★★★★★ 5/5

Trustpilot

Smooth easy process to fix our tenancy

Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.

Ian · 23 September 2026

★★★★★ 5/5

Trustpilot

Extremely happy with CJ

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process.

Customer · 18 January 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham were excellent

Mandy and Wayland helped me immensely when purchasing my first property. Mandy was always extremely communicative and on hand to answer all my questions, and she kept me in the loop throughout the process. On the day of completion, Wayland was brilliant and helped make a very stressful day so much easier. Couldn't recommend Carter Jonas Fulham more and particularly Mandy and Wayland. Thank you for a brilliant service!

Aim · 3 January 2024

★★★★★ 5/5

Trustpilot

Great Service from Carter Jonas

I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!

M · 22 October 2024

★★★★★ 5/5

Trustpilot

Quiet and assured professionalism

Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.

Stephen · 22 February 2026

★★★★★ 1/5

Trustpilot

Incredibly frustrated with this…

Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.

Sarah · 30 March 2026

★★★★★ 5/5

Trustpilot

Sam & Igor at the Fulham branch

Sam & Igor at the Fulham branch. There are not enough words in my vocabulary to put into the words the lengths and the help these two lads where in helping us first of all find a place and to them completing all referencing at such a fast pace to get us moved ASAP. These guys are not only professional but personable. Their warm enchanting nature put any of our doubts at easy. You could tell they both genuinely wanted to do the most they possibly could and they did exactly that and more. I am generally a level headed calm collected peaceful being but with this being a stressful process, that went out the window but thankfully I had both Sam & Igor to keep my head out of the sandbox. These guys are a complete asset to the business and if i controlled the powers that be I’d have these guys at the top of the Carter Jonas cooperate ladder - they went above and beyond. It would be an insult to them to even put them in the same sentence let alone category as any previous experience with agencies before these two absolute legends. Ask for Sam & Igor. Two of the best guys! Thank you Sam & Igor. I’ve nearly unpacked. Expect a lovely parcel at your office for all your help boys! Thank you thank you thank you

Tom · 25 October 2022

★★★★★ 5/5

Trustpilot

We recently rented our cottage and Sam…

We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.

Sandy · 13 June 2024

★★★★★ 5/5

Trustpilot

We could not be happier with the…

We could not be happier with the service we received from Carter Jonas. Andrew especially should be mentioned, his communication, flexibility and openness made the process as simple as it could have been.

MM · 14 July 2026

★★★★★ 5/5

Trustpilot

Sam J was great

Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.

Rebecca · 3 September 2026

★★★★★ 1/5

Trustpilot

Ridiculous "New Renovation" expectations for an aging property - Beware

I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.

Wilson · 6 May 2026

★★★★★ 5/5

Trustpilot

Fantastic

Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!

Jodie · 29 June 2024