Scott Maddison reviews

★★★★★ 5/5

Google

Michelle looked after me during the rental process, everything was seamless

Josh · 16 January 2026

★★★★★ 5/5

Google

Excellent service from this team of professionals. Always helpful and friendly. Felt like I was in safe hands at all times! Many thanks!

Dave · 26 September 2025

★★★★★ 5/5

Google

Carol Brennan, has been outstanding in every way, always helpful and quick to sort issues. She is a great asset to your company.

Mike · 26 September 2025

★★★★★ 1/5

Google

We rented through Scott Maddison for 2 years and was evicted at Christmas time due to their poor communication skills and inability to tell the truth to the land lords when they messed up. Our living room floor had warped due to a loose roof tile, so we phoned them to report it. They said they were going to send someone out but never did. We phoned them about it again and still nothing. Oliver Cox then came to do an unrelated quarterly inspection and noticed the floor. Having sent a bad report back to the land lords based on the floor (which we reported) the land lords went mad and evicted us. We told them that we had contacted them twice about it, but when they confronted Scott Maddison, Alison (who we had reported to) denied any knowledge of it and made out there was no record of our calls. They caused us a lot of money and stress and I wouldn’t use them again if I was desperate. We had a great relationship with our land lords before this which is obviously ruined. Careless incompetent and unprofessional.

Charlie · 26 October 2022

★★★★★ 5/5

Google

I recently sold my property through Scott Maddison, and found the whole team fo be exceptionally knowledgeable, professional and willing to go the extra mile when I found it difficult to negotiate the emotional and practical experience of selling my house. I was supported from day one, from the initial valuation right through to the day of completion. Not just in the sale of my own house but in the purchase of my new property too. It would be wrong to single out any one person, but my experience was that anyone would be hard pressed to find a better team.

Blue · 26 October 2022

★★★★★ 5/5

Google

Purchased our property through Scott Madison. Megan was very helpful throughout and a good experience from start to finish.

DanJT · 26 October 2023

★★★★★ 5/5

Google

Amazing service throughout the sale of our house. We could not fault Scott Maddison in anyway - they were consistently professional and trustworthy. They didn't just tell us what we wanted to hear with regards to our valuation - they were honest and used their years of experience to give an accurate valuation. Communication was brilliant too - always called us back even when there wasn't an update. Highly recommend, special thanks to Kevin and Tony.

Joe · 27 October 2019

★★★★★ 5/5

Google

Brilliant service, thank you so much. Response time was amazing and all really efficient.

Edward · 26 October 2025

★★★★★ 5/5

Google

Jonathan and Kevin from Scott Maddison were extremely professional in the successful sale of my property. My first time selling a property and they guided me through the process every step of the way. Would thoroughly recommend.

Sally-Anne · 6 January 2025

★★★★★ 1/5

Google

Edit 16/02 - following the reply from Robert we have contacted them asking what is untrue from the review and awaiting response. We simply cannot believe that they are denying that what we have stated is untrue, and judging by some of the other reviews I believe we are justified in saying their customer service and communication is poor. Unfortunately the worst estate agents we have ever dealt with. Poor communication from the very first viewing of the house we purchased from them. When we arrived at our first viewing we waited for approx. 20 minutes and no one turned up and we had no calls, we called the office to find that they could not find the keys to the house. Another couple had also arrived to view the property and had also not been told that the viewing would not be going ahead. We were told we would have to rearrange for another time. We did eventually view the property and make an offer that was accepted, it was only at this point that we were told the house was going through probate, probate hadn't actually been granted yet and there could be quite a wait before we could actually get started with the contracts. In the end we had to cut communication with the agency and go direct to the company dealing with the probate for answers as they would only ever email them to chase up rather than get on the phone to get an immediate answer. We arranged three more viewings between putting the offer in and completion, the first of the three the agent was late which was disappointing but the second was an absolute farce. We had arranged to view the house on our lunch break with an electrician and we had made it quite clear that we needed to get in on time. Alas after 20 minutes of waiting - and again no phone calls, we were told that the agent was on the phone and hadn't forgotten. We were furious because it wouldn't have taken much effort for someone in the office to call us and let us know. After exchange we arranged for a final viewing and were told if we left proof of ID with them they would allow us to take the keys, then a few hours later we were told we couldn't - not a problem but we just didn't understand why they could not check this before telling us that we could. Just incredibly poor service. On the day of completion I called and asked them to check that they had all of the keys before we collected them and I was advised they did. Then on getting to the house we found that there were no window keys and no key to the garage and have had to fork out to get new keys and replacement locks. We had been advised that they would source keys for us but have never heard back from them since. We were also advised on a viewing that the garden would be maintained - this did not happen, and that the house and garage would be cleared prior to purchase and this also did not happen. So as well has new locks and keys, we also have to pay someone to clear the goods that they promised to clear. It is clear to us that they are not interested in customer satisfaction and only getting paid. I would avoid them at all costs.NegativeResponsiveness, Quality, Professionalism

L · 26 October 2021

★★★★★ 1/5

Google

Rented through this lot and finally bought through them. They are deceptive, untrustworthy and incompetent. Inventory wrong in 2 areas but refused to put it right, costing me money. Refuse to pay back rent overpaid when purchase completed, …

Clare · 16 October 2025

★★★★★ 5/5

Google

We've been using SM for some time and have a great relationship with all team members. Alison has always kept in touch and dealt with any issues quickly and efficiently. I would recommend 100% x

Michelle · 24 October 2024

★★★★★ 5/5

Google

I have just finished renting through Scott Maddison for over 2 years. They were extremely helpful and understanding throughout my tenancy. Moving out to my new property was made especially easy by Carol who kept me informed & reassured along the way. I would highly recommend this agents for their professionalism. Jessica

Loui · 23 April 2025

★★★★★ 5/5

Google

Chris sold my house and truly went above and beyond throughout the entire process. From start to finish, he was incredibly professional, responsive, and easy to work with. His dedication and attention to detail made what can be a stressful … More

Amandastorey · 21 July 2025

★★★★★ 2/5

Google

We found a property that ticked all of our boxes online, we approached Scott Maddison as they were the selling agents. We arranged to view the house and knew straight away that it was the house for us. When we were in a position to put an offer in we did and it was accepted. This was 4 weeks before Christmas. Their lady who deals with the progression side of things made contact around 3 weeks later, but rather than an introduction first saying who she is and what she does, it was straight in with a bombardment of questions, also using ‘lol’ in one of the first emails. Straight after Christmas we had a call from her, saying that this sale was ‘dragging on.’ Obviously I informed her that we have just had 2 weeks for Christmas and not a lot gets done over this time. From that point we had very little communication from SM. We arranged a second viewing with Megan I believe who had only recently joined. She was fantastic and couldn’t be more helpful with assisting with the viewing as we had a couple of trade people come along too. We ended up leasing with the seller ourselves as it seemed to be the best was to give each other updates. When we got to exchange, again we had no communication from SM, we had to make contact with them to let them know we exchanged. Around 10 days later their sales progressor contacted our selling agents and wanted to know an update of where we were. This was 3 days before completion. They would have received notifications from solicitors and also us. When we completed, we had a call from Megan to say we could collect the keys, again she was very polite. But the whole communication and also them not knowing what is going on with a sale let them down massively.

Dan · 26 October 2023

★★★★★ 5/5

Google

Scott Maddison but specifically Megan & Kevin have been really helpful throughout our first house buying Journey! Kept the conversations between us and the Seller flowing and got the house over the line in just over 2 months! Thank you again from myself & Courtney!

Billy · 23 February 2025

★★★★★ 5/5

Google

This was our first time finding a house through Scott maddison and we had no trouble. They are very friendly people and have helped us so much with the move. Can't praise them enough 😁 …

Faye · 26 October 2023

★★★★★ 5/5

Google

We had a very professional and kind experience with Jonathan White at Scott Maddison, he was very helpful when buying our first home.

Joe · 27 June 2024

★★★★★ 5/5

Google

Always a fast, friendly and professional service from the lettings team. They always respond to emails quickly and are very helpful whenever needed!

Abbie · 27 June 2024

★★★★★ 5/5

Google

Amazing service very friendly and helpful and always keeping us update with how the sale was going

Vicki · 27 June 2024

★★★★★ 5/5

Google

First class service from start to finish Very professional and very helpful Answered questions promptly Definitely recommend

Darren · 27 June 2024

★★★★★ 5/5

Google

Been using Scott Madison for the past year. They are great and make it look easy. Justine

J · 27 June 2024

★★★★★ 5/5

Google

Excellent service. Introduced my buyer and the rest was seamless.

David · 25 September 2024

★★★★★ 5/5

Google

I have used many agents in the past and I can firmly say that Scott Maddison are one of the best I have ever used. Friendly, professional and respectful staff, who actually made me feel like a person as opposed to many other agents who have just seen me as a tenant, lining their pockets. They have been extremely helpful through the pandemic too. I simply can not fault them. Not one member of staff has fallen below excellent in my dealings with them. Communication has been excellent and they have dealt with a very tricky situation with the upmost respect and professionalism. A real breath of freah air. I would recommend them for all your property needs.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 26 October 2020