Trusted Agent profile
★★★★★
106 reviews across 1 platform
17 High Street, Halstead CO9 2AA
Scott Maddison's Halstead office at 17 High Street is rated 4.5 out of 5 across 106 reviews on 1 platform, including 106 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Halstead office, from every platform, shown as written. First names only.
5/5
GoogleScott Maddison have been really helpful in the last few months especially. I would like to mention a special thanks to Alison Quinn for helping me throughout any issues I have had and for the honesty and guidance she has given me.
Our pleasure Lillie, thank you for your kind words, Alison - Branch Manager
1/5
GoogleTerrible..avoid. Underhand way of claiming you have waived certain terms in your letting agreement such as rental warranty which is claimed to be included as "standard" . They include a waiver letter at the end of the "online tenancy agreement" they send, I've had a solicitor confirm this is UNLAWFUL so am going through the dispute process. Also do not reference prospective tenants properly so I've ended up with a new tenant who has not paid any rent from the start. The Directors Robert Love and George Aves have an appalling attitude of closing ranks and fobbing you off with lengthy emails that don’t actually address the facts at all and I've had no apology for the fact that they issued important documents to the tenant incorrectly which had to be re-issued, delaying the whole process. Alison the “Lettings manager” outright lied regarding a number of issues. They do not take responsibility for anything other than taking their fees from you. Mould damage through lack of ventilation and badly damaged carpets are classed as “wear and tear” so that they don’t have to deal with any deposit disputes. Pointless having a tenancy agreement stating the tenants responsibilities to look after the property when they can’t be bothered to enforce it! *****Update and In response to their reply to this review, a solicitor has already confirmed you have acted unlawfully and all you are doing is arrogantly knowing you have deeper pockets than the people you purport to provide a service too so they are unlikely to be able to afford taking you to court. That doesn’t make you any less immoral for the way you trade ….it just means you are likely to get away with it!!! I’ll attach some photos of some of what you also class as a clean checkout…this is just the stuff from the loft which obviously wasn’t checked at all from the first tenant so you have performed 2 full checkouts and still missed this! It’s also damage to carpets that were new that you then class as fair wear and tear?! You can respond however you like with excuses and classing it as us just “disagreeing” but the evidence speaks for itself.
Dear C, As you rightly point out this matter is still on-going and so we cannot comment in any detail, and in any event we cannot and prefer not to go into detail on the specifics in a public forum, as we would not wish to add a breach of your confidentiality to list the list of accusations. You rightly say that we have entered into lengthy correspondence with you on the various matters at branch and senior management level. All we can simply say, and all that we will say here, is that it is very easy to conflate "closing ranks" or "fobbing off", with us consistently disagreeing with you, based on the facts of the matter.
5/5
GoogleWe are currently going though the process of buying our first house. Megan and the team have been nothing but helpful, professional and extremely quick with communication! We can't wait to continue the process. Thanks for your help so far 🙂 …
Thank you Rosie, we are aiming for a smooth transaction and an early completion and will continue to keep you updated every step of the way in the meantime! 🙂 Alison - Branch Manager …
5/5
GoogleProfessional and very knowledgeable team. Kevin knows the local market extremely well hence he was able to consider our unique situation and all the local angles when marketing the property. Viewings were accompanied by the team and as as a local company this was not difficult to arrange. Kevin and his team were always available and good communicators, keeping me updated frequently. I relied heavily on their advice and was rewarded with a smooth transaction. I trust them completely and highly recommend for a professional first class service.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Natalie for your kind comments and recommendation! It was a pleasure to help you.
5/5
GoogleFrom the first phone call, to the property viewing, to the vetting team, was a good experience. Megan very helpful patient, understanding and attentive. Big Thanks to Michelle and Jonathan. Thank you to the whole Scott Maddison team. We are happy with our new house.
This is exactly what we love to hear! So pleased you are happy with your new home - enjoy and thank you for the great 5* review 🙂 Alison - Branch Manager …
5/5
GoogleI have worked with Alison and team at Scott Maddison for over 25 years as a landlord ,and always found them to be very professional and have always given me a good service Jon Ivey Landlord
Many thanks Jon, it has certainly been a long time - here's to the next 25 years! Best wishes, Alison - Branch Manager
4/5
GoogleI recently sold a property with Scott Maddison and a sale had been agreed within a few days of being listed, which was great! I found the staff to be very polite and respectful, especially Holly, who I dealt with most of the time. I had to chase for updates a couple of times (they would have received five stars otherwise), but apart from that I was very pleased with the service I received.
Hi L, Thanks for your recent positive review and feedback. I’ll certainly pass on your comments to Holly and the rest of the team. Glad we could help you move!
5/5
GoogleI genuinely cannot fault them, really professional and made everything very easy. Michelle and Chris were fab and honestly the best estate agents I’ve been with so far. I look forward to renting with them for a while longer :)
4/5
GoogleWe bought a house through Scott Madison, Megan and Jonathan were incredibly friendly and helpful! It would have been 5 star but the sales Progressor, not so helpful
Thank you for your review and comment Anna which we have taken on board - in the meantime I hope you are enjoying your new home - best wishes, Alison - Branch Manager
5/5
GoogleMy 5 stars are for Tom Lampard, who works at the Halstead branch of Scott Maddison. He's always gone above and beyond to help me with any queries/problems I've had in the past as a tenant renting through this agency. I haven't always found …
Hi Rachel, thanks for your fab review - Tom is absolutely great and we are very pleased to have him on board! Alison, Branch Manager
5/5
GoogleI have used both the letting and sales departments of Scott Maddison for the last 10 years and can definitely recommend them. Alison from lettings is great. She is friendly, professional and always responds quickly to emails and phone calls. I have recently sold the property through the sales department and both Jonathan and Megan have always been very pleasant and helpful to deal with. They dealt with the sale promptly and professionally and kept me regularly informed throughout the whole process. This was much appreciated - thank you to the team.
You are a pleasure to deal with Jane!
5/5
GoogleOn behalf of my mum who is about to sell her house through Scott Maddison. Over the past 13 years my mum has bought, let and is now selling her house through Scott Maddision, so she would like to say thank you to the staff who have represented her along the way, including Steven and Alison, and more recently Megan and Jonathan, who are all really friendly and helpful.
Thank you for your lovely comments, we have very much enjoyed being of service to you both for so many years - if you need any help at all in the future do please let us know and we would be only too pleased to assist once again. Alison - Branch Manager
5/5
GoogleWe used Scott Maddison when looking to rent a new property and would highly recommend - especially Megan Bonney who made the whole process seamless, she was not only professional but thorough and her response times are like no other.
Thank you for your review and recommendation Georgia. Glad we could help and and enjoy your new home!
5/5
GoogleMoving to our new unit with the help of this letting agency. They are very helpful and so accomodating in our questions special thanks to Jonatha, Allison, Michelle and the Team!
Delighted we could assist! Hopefully you are nicely settled in now!
5/5
GoogleIt has been a pleasure renting a property with Scott Maddison. Megan has been amazing and has communicated with us quickly with all the information throughout the whole process, answering any queries we had. Thanks Megan!
Thanks for your glowing recommendation Lauren, much appreciated. Enjoy your new home!
5/5
GoogleWe are renting a house. The house is beautiful, cozy, dry without mold. The tenant solves any problems that arise quickly and in the shortest possible time. I am glad that I turned to Scott Maddison in search of rental housing.Great, friendly team. Megan and Alison are always ready to help, attentive and friendly. I hope to live a long time in this beautiful house. Thank you.Best regards, Angela
We appreciate your comments An - hearing that you are happy, makes us happy! We hope you continue to enjoy your beautiful home for a long time to come too. Alison - Branch Manager
5/5
GoogleThank you to Megan and Jonathan for all there hard work helping us secure a property! It has been greatly appreciated and would recommend you to others! Thank you again! Terry & Louise
Thanks for your lovely review Terry and Louise! Glad we could assist. Enjoy your new home!
5/5
GoogleEasy from start to finish with Michelle Chapman helping out.
Thank you for your review and we are so pleased to hear that Michelle made the experience so positive. Megan - Branch Manager
5/5
GoogleScott Maddison staff have provided an excellent service for me.I cannot find any reason to find fault with anything they have done. I would recommend them to everyone
Thank you William, we hope you are enjoying your new home! Alison, Branch Manager
5/5
GoogleUsed Scott Maddison to purchase my property 4 years ago and again recently to rent it and Kevin, Megan and Michelle have been amazing. Proactive, personable and knowledgable. Would definitely recommend!!!
Thank you Victoria - great to hear it was a really positive experience for you . Alison, Branch Manager
5/5
GoogleWe purchased our new home through Scott Maddison - it was a long process however we felt very well supported by them. All the team are friendly and professional, especially Sue who chased all parties and kept things moving. Thank you!
Thanks for your feedback Lucy. We hope you are enjoying your new home!
5/5
GoogleI've just moved into my new home with Scott Maddison. Staff are friendly and professional, and were able to help me with all my queries with a can-do attitude. The itinerary was carried out thoroughly and honestly, showing respect for both mine and my new landlords' interests. I hope this continues throughout my tenancy and look forward to settling in here.
Thanks Latia - I hope you are enjoying your new home... thank you for the great comments, you were a pleasure to deal with ! Alison - Branch Manager
5/5
GoogleI’ve dealt with a lot of letting agents and these by far are exceptional. All my emails were responded to the same day, the process was very easy and they were amazingly helpful throughout. Megan and Alison are superb and would highly recommend them. They’ve made my stressful moving circumstances so much less stressful and for that I’m very grateful. Nothing question or request is too much and they respond in a professional yet friendly manner.
Thank you for your kind words Aimee! Glad we exceeded your expectations!
5/5
GoogleI would like to recommend Scott Maddison for their professional and efficient service during our recent house sale. The process was always courteous and polite, communication was excellent all through the house sale and it was personal, good old fashioned service. I am very pleased with everything that was done for us. It would be a good idea to check out Scott Maddison before you consider an on line experience.
Hi Nina, great to hear you had a fantastic experience, and thanks for sharing it with us and the world with your kind review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Scott Maddison's Halstead office has 106 reviews across 1 platform: 106 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Scott Maddison is rated 4.5 out of 5 across all 106 reviews, and 4.5 out of 5 on Google from 106 reviews, checked 9 October 2026.
Scott Maddison, 17 High Street, Halstead CO9 2AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.