Bridgfords Halifax reviews

★★★★★ 1/5

Trustpilot

Just don't waste your time

If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.

Jonathan · 2 September 2025

★★★★★ 5/5

Google

I used Lee for my remortgage and I have to say how great he was. The process was seamless and Lee was extremely knowledgeable about the products and services available to me. Would highly recommend and will definitely use in the future.

Jacquline · 14 June 2018

★★★★★ 1/5

Trustpilot

Lack of communication, unethical and unprofessional Practices

I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.

Barbara · 25 June 2024

★★★★★ 1/5

Google

I will never use Bridgfords to rent a property again. My situation was dealt with no empathy or compassion and they made it clear their main priority was the landlord. I ended up moving to another property and they nearly lost me the house (i have a child too) as despite many calls and email chasers they dragged their feet so much. Also communication between staff in the the office is dyer. Do not recommend!

Emily · 13 June 2022

★★★★★ 5/5

Google

We were referred to Bridgfords by a close relative and specifically referred to Lee Johnson, who has been nothing but amazing from start to finish. Myself and partner are first time buyers and had a limited understanding of the process and where to start. Lee guided us through every detail step by step making sure we had all the information we needed and gave us valuable advice throughout the entire process. As we are purchasing a house during the pandemic all of our interactions with Lee have been remote, but the nevertheless service has been outstanding. I would highly recommend both Lee and this company to support you in whatever way you need.PositiveQuality, Professionalism

David · 26 August 2021

★★★★★ 1/5

Trustpilot

Atrocious Customer Service

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Stephen · 29 January 2026

★★★★★ 5/5

Trustpilot

Rebecca Farnell was very excellent

Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.

Idowu · 26 January 2024

★★★★★ 1/5

Trustpilot

Illegal practices

Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.

Gemma · 9 August 2025

★★★★★ 5/5

Trustpilot

Ashley - Great Sankey

Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords

Susan · 13 January 2022

★★★★★ 1/5

Google

This has to be worst lettings agency I have ever been with only lived here a short space of time I haven’t had running water been able to wash my clothes all throw the pandemic of COVID away from my family become ill recent so can’t drive now till further notice I have been stuck in this house not been able to use the sink in kitchen the wash plates can’t use cooker because water is running underneath the cooker by the electrics kitchen floods every day have gone through money I don’t have buying food that doesn’t need cooking, replacing towels and clothes witch have gone moldy getting into debt due to this, and this has been going on 2 lockdowns now I am fuming mental and physical drain for this all, it’s has been going on for months now and I feel I have just been lied to every time and it’s only since I email how discussed I am about the matter and how it’s at human and environmental health issues I got call on my phone, so I wait in all day waiting again for someone to come sort a issue that could of been sorted a long time ago, to have no one show up again! So I rang to see what’s happening again?! to be spoke to like they didn’t give a dam about what I said or how I feel or how it’s affecting my mental and physical health and not to mention how hard theses time are and the strict hygiene needed and I get even wash up or uses my washer or use my cooker even for Christmas Day am so upset by this all for months this has been going on I am not happy as you can tell no ones even mention about replacing my clothes either, it’s very upsettingNegativeProfessionalism

Danny · 13 June 2021

★★★★★ 5/5

Google

My heartfelt thanks has to go to Lee Johnson, we have been on quite a journey over the last 18mths. On my third attempt of trying to buy a house I managed to find my dream home. Lee did over and above to find me the right mortgage and protection and kept me up to date all the way through the process, nothing is too much for Lee, he goes above and beyond and it is clear he genuinely wants the best for everyone. His knowledge and expertise is second to none. If I could have rated Lee a higher score than 5 stars I would have, he's a massive asset and I'm so grateful he stuck with me throughout what could have been a daunting process. Thanks for everything Lee. What a legend 😁

Tracy · 13 June 2021

★★★★★ 5/5

Google

This is my second review for Bridgfords who have been managing my flat for many years. I was very impressed from the service received from Sarah Broadbent, who has just re-let my flat. This is my first experience of dealing with Sarah and she called me to communicate that the current tenants would be leaving and agree next steps. Within days she called back to inform me she has found a new tenant! She is friendly, professional and an excellent communicator, keeping me updated at every step. Sarah cares about ensuring that the landlord and the tenants are happy, which is refreshing. I would definitely recommend her to anyone looking to let their property or find a place to rent.

S · 13 June 2021

★★★★★ 5/5

Trustpilot

Reliable and helpful

This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!

Clara · 15 August 2022

★★★★★ 1/5

Google

Useless and embarrassing customer service when trying to by a house. Will only co operate if you agree to use their own mortgage adviser- we already had one, yet they kept calling and being incredibly rude and pushy. At the same time, Alex ignored calls and voicemails- we would call and get ignored, then call off a different number and they would answer.

M · 13 June 2023

★★★★★ 1/5

Trustpilot

Illegal

They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.

Richard · 12 May 2024

★★★★★ 5/5

Google

Went in to try and get my flat on the market for rent, the team was really welcoming and Sarah took my case, she walked me through every step, and kept constant contact to update me or get update from me, until the flat was done ready and put on the market!! Honestly thank you so much for a pleasant experience!!

Omar · 13 June 2023

★★★★★ 1/5

Google

Would never use these to sell and would never buy a house from them again. Looks like my purchase from these is going to fall through as they are dragging the feet and not answering or responding to my solicitor so that my buyer is about to pull out of my sale 9 times out 10 they do not answer the phone so god knows how many sales fall through.

Halifaxirish69 · 13 June 2022

★★★★★ 5/5

Google

Excellent customer service received throughout buying our first home. Amy was very helpful when showing us round the property and has been very responsive and faultless ever since.

Bradley · 13 June 2021

★★★★★ 5/5

Google

Mo Khallaaq - (Mortgage & Protection consultant) has been a tremendous asset to the company during what was a very stressful moving period. I would highly recommend his mortgage and protection expertise and incredible levels of patience in what were particularly difficult circumstances. He returned phone calls when he could, went above and beyond when others were reluctant to do so and generally acted with integrity and professionalism throughout the whole process. I will be keeping in touch with Mo and recommending him to my friends and colleagues.

Gary · 13 June 2020

★★★★★ 5/5

Google

Would highly recommend bridgfords. Brilliant service from start to finish. Both myself and my partner have struggled with poor credit In the past and after Seeing several mortgage advisors and being declined for a Mortgage offer in principle myself and my partner contacted Lee Johnson a mortgage broker at bridgfords who went above and beyond for us. He was supportive throughout the whole process offering advice and talking us through all our options. Without Lee’s expertise and guidance I know we would not of managed to get our mortgage in place. Thank you again Lee.

Helen · 13 June 2020

★★★★★ 1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

★★★★★ 5/5

Google

Very helpful an assets to bridgfords estate agents Highley recommended feriel was very professional and she was very helpful with all our inquiries and went beyond means to get the completion done very grateful to her hard work 😊 …

Adi · 26 July 2024

★★★★★ 5/5

Google

Bridgfords advertised and sold my house in Bingley swiftly with great personal service and professionalism. Alex the sales agent with my property was very attentive and extremely helpful l. I recommend Bridgfords Halifax as your first choice to sell your property! Thank you to the team at Bridgfords Halifax. 🙂

Inese · 14 January 2024

★★★★★ 5/5

Google

Great service. Sarah could not have been more helpful for us to secure a property. Having not moved house in 19 years and being very nervous, she was supportive and kept us informed every step of the way. I would highly recommend their friendly yet professional service.

Dawn · 14 March 2024