Trusted Agent profile · Halesowen
★★★★★
447 reviews across 2 platforms
77 High Street, Halesowen, B63 3BQ
Dixons Lettings's office in Halesowen, at 77 High Street, is rated 4.2 out of 5 across 447 reviews on two platforms, including 279 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dixons Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halesowen.
Every review we hold for the Halesowen office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, Mark and Kieran were very helpful and really made renting our first place and easy and straight forward.PositiveProfessionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleI am very happy with the service which was provided by Kieran, who is one of the agents. He was very helpful and answered all the questions I had. I know that I can always ask for any help or advice from him. I was given all the information needed, and Kieran explained everything I should know. It is really good agency with amazing agents.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience. The process was smooth from start to finish. Highly recommend.
Hello Raheela, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a great experience and found the process smooth from start to finish. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotOur property was purchased through the…
Our property was purchased through the Acocks Green branch. Buying our first home, Courtney provided excellent service and was on board and in touch with us quickly. I highly recommend Diction Acocks Green and would use Courtney Assistant again in a heartbeat.
5/5
GoogleBal has been amazing providing advice throughout and offering a variety of options. He has helped my husband and me to feel secure and calm throughout a stressful time
Good Morning Sonia, thank you for your excellent 5* review of the great service you received from Bal and the team at Dixons Halesowen. It is brilliant to hear that he provided excellent advice throughout and helped you and your husband to feel calm and secure. Kind regards, Emma.
5/5
GoogleJust have been professional served by Auwais Raza regarding the letting of my property. He is definitely the one and only one choice if you want a hassle free and responsive letting agent. Cheers again for his efforts to put through on me. He is my top-rated letting agent in the town.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing from start to finish Kieran was really helpful throughout the whole process
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMatt and Libby looked after me when purchasing a new flat. A very supportive team who always answer the phone for the usual buying concerns - thank you for the welcome box also!
Many thanks for your marvellous 5* review Joe. Best wishes, Lucy, Customer Relations.
5/5
GoogleSelling my property through dixons at the moment. They’ve been nothing but supportive. From Kirsty on the first meet has helped in every aspect she could. Libby doing all our viewings for us and Matt taking the pictures. All in all great team and great support throughout the procedure!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe're currently working with Kirsty who has been fantastic so far. Very welcoming and friendly and explains everything step by step. She is laid back but also proactive. Very understanding to a young families busy life and just a lovely person. Looking forward to continuing to work with her.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service we have received has been excellent from the beginning to the end. Matt took our details very professionally (and sold our house!), and the entire process has been monitored by Alison, who has reported back to us on at least a weekly basis (and sometimes more often when necessary). Although moving is a stressful time the Dixons team's friendliness, support, and efficiency have helped us tremendously. A FIVE STAR team. Thank you very much.
Thank you Julie for recognising the excellent service you received from our hardworking team at Dixons, Halesowen. It is great to read that you received a 5* service and that you found the team friendly, supportive and efficient throughout the sale of your house. I will make sure your kind words are forwarded to the team and their local Regional Director. Kind regards and best wishes, Scott.
5/5
Google100% recommend Dixon’s ! A great team! Very friendly and polite and. A massive Thankyou to the team !!
Thank you for your fabulous recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleKieran & Mark were both really helpful in getting me into my new flat. Really appreciate all the help.
Hi Jack, Thank you for taking the time to leave us your 5* review. Best wishes, Amy
1/5
TrustpilotPoor service
Very unimpressed with Dixons service in our recent house sale. First buyer they found wanted a buy-to-let mortgage but couldn’t get one so dropped out. We then dropped the price of our property for a quick sale, as we had already committed to an onward purchase, and we got 5 good offers as a result. Despite telling us that they were ‘working for us’ and that ‘the highest offer isn’t necessarily the best one to take’ Dixons proceeded to go with the highest offer - without even asking us if we were happy with that - a client who we soon realized had no real intention of going through with the purchase and we asked them to move on to the next highest offer. Dixons refused, saying we needed to “give him time” even though, after having been approved for his mortgage he had refused to sign it off saying that he wanted to view the property once more, which should have started alarm bells ringing for them too given that we had already expressed our concerns that he would not proceed with the purchase. Another week went by with him ignoring requests to come in and complete the paperwork before he finally admitted he wasn’t going to proceed, as we had suspected all along that he wouldn’t. Only then did Dixons try to contact the other 4 people who had made offers but, with more than three weeks having now passed, they were unsuccessful in contacting any of them. Then, they recommended an investor of theirs, presumably out of desperation to complete their target of finding ‘a buyer’ so they could claim their fees, who said he would purchase but at a much lower price than it was advertised for. Because we didn’t want to lose our onward purchase we reluctantly agreed to sell to him but, had Dixons ‘worked for us’ as they claimed to do, and acted on our request to move on to other clients we would likely have sold the property for a lot more. Often, email questions we asked about the process went unanswered and then, two days after we finally moved, we received a phone call from Dixons sales progressor asking when we were going to drop off the keys as the buyer was waiting to gain access. We had to explain that we had dropped off the keys and deeds on the day of completion. We were somewhat dismayed that she had called us without first checking with the other staff if we had brought them in. Because of their handling of our sale we feel like we were cheated out of tens of thousands of pounds. We certainly won’t ever use Dixons again and wouldn’t recommend anyone else do either.
5/5
GoogleI work for Fortem Property and deal with Mark at Dixons very regularly. It is always a pleasure to speak with someone so efficient, friendly and enthusiastic. He and the whole Dixons team always do their best for Fortem Property and we could not be happier with the service provided.
Many thanks for your amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotLucienne Nicholls
Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience
5/5
GoogleTom is always professional and always on top of the property management issues.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor
Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.
5/5
GoogleKieran was excellent in finding a new tenant for my property
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
1/5
TrustpilotNever reply even throng accept my offer
My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .
5/5
GoogleThank you Matt Till for a great service ... mission accomplished despite all the challenges 👍🏻 …
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSelling a house can be stressful especially if you live many miles from the property. My experience with Matt Till at Dixons Halesowen gave me peace of mind. He was professional and offered me sound advice on selling the house. From day one to completion ( a total of nine weeks) I knew I had made the right decision to place my property with Dixons.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA huge thankyou and shoutout to Dan At…
A huge thankyou and shoutout to Dan At Dixons Solihull who was supportive professional and on the ball with my house move. Highly recommended if youre looking for a smooth house move. Thank you again very much for your excellent service from start to finish.
4/5
TrustpilotHolly was very helpful and professional…
Holly was very helpful and professional the whole process was very simple and easy to follow through.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dixons Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halesowen.
