Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
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5/5
GoogleRenting our new home with Angela Marsden Estate Agents has been a breeze. Ally is friendly, approachable and highly responsive. She's always been happy to answer any queries big or small and has supported me every step of the way. We are thrilled with our new home and look forward to many happy years here π€ thank you, Ally β¦
Nicola Β· 17 October 2025
Agent replied Β· 15 January 2026
Thank you for your lovely review. Ally is an amazing lady and so much more than her work. Iβm just so glad you got to experience the love care and compassion she brings every day.
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5/5
GoogleAngela Marden managed a property I rented for over 2 and a half years...
From the moment I first walked into the door till the day I dropped the keys back off they have been fantastic!
Acting with Professionalism at all times, Always we arm and friendly and nothing is ever too much hassle. Always on hand to help and made the whole renting experience a pleasurable one. A special mention to Jay who gave me lots of advice and reassurance on the moving out process. All the best going forwards and I would not hesitate on recommending the Angela Team going forwards. Many Thanks all and Happy New Year. Paul
Paul Β· 8 January 2026
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5/5
GoogleJay has been managing the rental of our home for the past few months and he has done so in a very professional, efficient and personalised way. He has been understanding and empathetic to both us, the landlords, and the tenants needs. He is friendly and approachable and it really shows he cares about his work by the way he is so attentive to both the landlord and tenant. He certainly knows his job very well and would recommend him to any landlord wanting their property managed.
Katherine Β· 23 September 2024
Agent replied Β· 23 October 2024
How lovely to hear this from you Katherine. Jay is an integral part of our team here and I couldnβt be more proud than when hearing how considerate heβs been of your needs, and that youβve been so pleased with his friendly approach. Wishing you all the best for the future!
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5/5
GoogleI would like to thanks Anne and all the team for their unwavering support during the sale of my late sisters property. Anne was there for every step of the way, marking sure I was OK, nudging all parties involved when necessary. Anne was always ahead of the needs of all concerned, giving advise and suggestions where needed.
I really felt supported and I know I could not have got though this process without her help. I will always be so grateful for Anne stepping up for me at the 11th hour of the sale when I was on the other side of the country and unable to sort the problem out.
Thank you Anne for all your kindness, support and hard work.
Mike B. Cornwall.
Michael Β· 23 September 2024
Agent replied Β· 23 October 2024
Thank you for such a lovely review Michael, I'm so pleased to hear that you felt supported throughout this process. We all want to wish you the very best for the future.
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5/5
GoogleI would highly recommend Angela Marden Estate Agents. They have sold two properties for me and found buyers very quickly. They were extremely proactive and followed up regularly. Ive spoken with Angela on several occasions and the agents who worked on my properties, Anne Hutson and Darren Raper were both outstanding.
Christine Β· 14 September 2025
Agent replied Β· 14 April 2026
We always work as one toward that happy ending. Thank you for your lovely review
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5/5
GoogleDealing with Darren was an absolute pleasure from start to finish. He was incredibly helpful, supportive, and dedicated throughout the entire process of purchasing our new home. His professionalism and genuinely warm approach made what β¦
FARID Β· 14 November 2025
Agent replied Β· 15 January 2026
Dear Farid thank you so much for taking the time to leave such a lovely review. Darren is a much valued member of our small Team and I believe his love of what he does and why, shines through. Iβm just so glad he achieved what he always strives to do by making your move a happy and successful one.
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1/5
GoogleAvoid, extremely stressful and unfair experience over my deposit
I rented a room through Angela Marden and unfortunately had a very negative experience at the end of my tenancy. I only lived in the property for six months, and I cleaned my room before moving out, yet the agency still attempted to charge me Β£150 for "extra cleaning". What shocked me most is how the evidence was handled.
Their original claim only mentioned light dust and cobwebs. When I disputed that, instead of responding, they went silent for the entire 14-day period, long enough to force me into completing a statutory declaration, which required finding a solicitor to witness and sign the document. Only after my statutory declaration was submitted did the agency suddenly add new issues that had never been raised before: alleged food/liquid spillage, condensation, extractor fan cleaning, and water marks. None of these appeared in their original claim or even in the check-out report they sent me.
Even more concerning, the photos they relied on were extreme close-ups, impossible to compare fairly with their much wider check-in photos. Some of the marks they blamed me for were clearly pre-existing or due to the property's condition (such as damp and rust). It genuinely felt like an attempt to retain part of my deposit by presenting the room in the worst possible light.
Despite all my evidence, the DPS ultimately awarded 50% to each party. I respect the decision, but it was extremely disappointing given the effort I put into proving my case and the fact that I was only in the room for six months. The shifting claims and inconsistencies were especially concerning.
This whole process cost me a huge amount of time, stress, and energy over a very small amount of money, something I now realise many other tenants also experience when reading about similar cases online.
I would strongly advise future tenants to take extensive check-in photos (including close-ups) and be very cautious when dealing with this agency. My experience was stressful, frustrating, and, in my view, avoidable if things had been handled more transparently and consistently.
Luis Β· 16 December 2025
Agent replied Β· 15 January 2026
Dear Luis I am very sorry that you feel this way and do assure you I take any form of complaint extremely seriously.
I hope you recognise this from the fact you brought your complaint to the attention of one of my Team members on17th November at 18.12 (out of hours), it was referred to me on 18th November at 8.58am and I responded acknowledging your complaint within the hour at 9.51am.
To show my sincerity please note all of this was carried out before your Google Review.
The fact you had previously given us a 5* review is worrying and as confirmed I shall be looking into the facts and respond to you formally.
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5/5
GoogleMyself and my partner have today completed on our first family home. With the help of Darren and Anne. Thankyou for all your time and help you have put into making it a smooth process for us. Darren and Anne were extremely thorough, β¦
Aimee Β· 14 August 2025
Agent replied Β· 14 April 2026
You are very very welcome. Remember weβre always at the end of the phone even now π β¦
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5/5
GoogleHave to say Anne has been an absolute star - she has dealt with my numerous questions with patience and professionalism, has liaised with the solicitors - not a mean feat - and has worked tirelessly to get the deal done. From my previous dealings with estate agents she has out shone them all and I will have no hesitation in recommending this estate agent - thank you Anne
Sarah Β· 23 September 2024
Agent replied Β· 23 October 2024
I'm so proud to read this - you made Anne blush! Thank you Sarah, we're extremely happy to have been able to help you. Take care!
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5/5
GoogleA big thank you to Jay who went above and beyond to help me secure a new property after my landlord needed her house back. His level of professionalism and expertise is brilliant. Everything was completed in a timely manner, and he really helped ease the stress that comes with moving house. I'd highly recommend Jay and Angela Marden Estate Agents to anyone looking to move home!
Jessie Β· 23 September 2024
Agent replied Β· 23 October 2024
Hi Jessie, this is wonderful to hear from you, thank you. We were so sorry you had to move again so soon, but it's been our absolute pleasure in helping you and I'm so pleased we were able to help find your new home!
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5/5
GoogleWould 100% recommend Angela Marden, wonderful customer service. Extremely polite and understanding. Has made me feel so comfortable in my new home and on top of any issues immediately. Definitely the best estate agents out there.
Chloe Β· 14 September 2025
Agent replied Β· 14 April 2026
Youβre the star in this one. Itβs always our aim to communicate clearly and nip any possible issues in the bud. Stay happy.
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5/5
GoogleHaving not moved home for over 30 years, we were apprehensive, especially as the move was to a completely new area to us. We found Angela and her team very helpful. Vivien did the initial show round and was extremely knowledgeable about the local area. The whole process was stress free and the team were always available at the end of the phone for any questions that arose. Vivien personally met us at the property with the keys. The Welcome New Home on the front door, balloon and Prosecco were a lovely touch. We highly recommend.
Jonathan Β· 16 October 2023
Agent replied Β· 30 October 2023
Ah, we thought that banner and balloon would be well received, I'm sure it was a chore to get through the bottle of Prosecco though! I'm so pleased to hear your lovely comments and very proud of the work we do here and Vivien's attention to detail when it comes to seeing things right through from initial meeting to the final move date. We wish you both a world of happiness in your new home!
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5/5
GoogleMy wife and I have sold our property through Vivien, through out she was professional, honest and always gave us her truth.
The service Vivien gave us was outstanding, she used her vast knowledge to great effect, especially when the chain we were in became difficult.
Communication was very good, the office manned by Vivien, Angela, Anne, Carol and Jasmin was always answered in a quick friendly manner.
Nothing was to much for this team to do to help us.
We thank Angela Marden Estate Agents for their wonderful service and in helping our dream to come true.
Stephen Β· 2 September 2023
Agent replied Β· 2 October 2023
Hi Steve & Sally, thank you so much for your very kind review! Hard work but so pleased we got there in the end. It has been an absolute pleasure working with you both and we all wish you many stress-free and happy years in your new home :)
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5/5
GoogleI just wanted to share that this is such an excellent estate agents, I have rented through angela marden estate agents for about 4 years now (if not more!) Angela firstly helped me when I was really struggling to find a suitable place for me and my son and went above and beyond to help me in securing a flat. Initially all was well but when I raised concerns with angela about damp problems and other issues she then went above and beyond again! and helped me to get a house elsewhere in which I was ecstatic ofcourse! Since then any problems or concerns I have had she and her team has been amazing and then last year I received an email to say Jay was taking over the property I live in (managing it) and he too has been amazing, any problems I have had he has had them dealt with very swiftly and I haven't had to wait for any problems to be fixed, he is a very lovely person to talk to and very friendly. Overall this is definitely the estate agents to rent with, they always go above and beyond for everything and deal with problems very quickly I couldn't be any more thankful for everything. π
Summer Β· 6 January 2025
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5/5
GoogleWe have used Angela Marden's agency on a couple occasions and have received excellent service.
We were fortunate to be able to use them again over the last two days and, yet again, we have received first class service. This time we have been viewing a property on behalf of friends, who are living away and are unable to get to view the property themselves and we have been assisted by Darren Raper. I think that I'm right in saying that Darren hasn't been with the firm that long but he certainly knows his job. He made sure that we were fully briefed and had a really good knowledge of the property that we were interested in. He had the answers to all of our questions and this resulted in him making contact with our friends and they have made an offer that has been accepted. A great result.
Thank you Angela Marden and thank you Darren.
John Β· 6 December 2024
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5/5
GoogleWe wanted to express our deepest gratitude for all your support and advice during our move.
Angela Marden looked after us from our first enquiry into moving, to the day we collected the keys to our new home!
Selling our home was much easier and straight forward than we thought, thanks to Angela Marden who organised all the viewings and were so quick at communicating.
Anne is so knowledgeable, professional and straight talking which was perfect when we encountered some delays along the chain.
However, when we got the keys and a lovely congratulations from the team at Angela Marden on completion day, the nerves of navigating a move with a family melted away and we felt so excited to start a new chapter!
Weβre not planning on moving from our forever home, but we would highly recommend Angela Marden if youβre looking to find your Dream home too :)
Thanks again Anne for being so patient with us during the last few weeks⦠but we did it!
Carly, James and Family
B Β· 4 December 2024
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5/5
GoogleIncredibly friendly team, really patient with my many phone calls!, while Jay was really helpful and interested in my needs and also always advising me to go in the right direction.
Highly recommend and will come back to them when I buy or rent again for a place on my own :). Thanks again!.
Sir Β· 24 July 2024
Agent replied Β· 23 August 2024
It's so lovely to hear you have been well looked after although I would like to say I am not surprised. I have a great team here who are all about 'the person'. Jay is an excellent example and your review is very much appreciated. Thank you :)
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5/5
GoogleAlly at Angela Marden Estate Agents has been a pleasure. She brings a level of professionalism and efficiency that sets her apart, all while adding her own personal touch. Ally takes the time to understand the unique needs and priorities of each client, ensuring a customized experience. Her friendly, approachable, and supportive nature makes the entire process enjoyable. It's clear she loves her job, and it shows in her dedication. I wholeheartedly recommend Ally and Angela Marden Estate Agents to anyone looking for a rental property.
Jonathan Β· 9 October 2024
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5/5
GoogleWe canβt thank Anne enough she was wonderful & all the team at Angela marden. They went above and beyond to help with queryβs and viewings etc.
Thank you for making our first buying process as simple as could be, also for our goodies in the house! π«ΆπΌ β¦
Ellie Β· 23 September 2024
Agent replied Β· 23 October 2024
We were all so excited to see you to get into your very first home, I'm so pleased with how you felt about the service! You too were an absolute pleasure to work with, thank you Ellie.
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5/5
GoogleAnne Hutson from Angela Marden Estate Agents was the agent dealing with my property purchase. Throughout the process she kept me well informed, her communication along with the rest of the team was excellent. I found Anne and the team consistently professional as well as acting with integrity throughout the process. I would highly recommend their services.
Chris Β· 29 February 2024
Agent replied Β· 29 April 2024
Hello Chris, it was our absolute pleasure! You were also a delight to work with! We're so pleased you were happy with the help we were able to offer, and we're all wishing you many years of happiness in your beautiful new home!
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5/5
GoogleThank you Darren and Angela Marden
for selling my Dadβs bungalow. It was stress free for me from start to finish.
Lynda Β· 30 July 2025
Agent replied Β· 14 April 2026
Amazing. Then we achieved what we always try to do - ease the stress. Big thank you for taking the time to give us this lovely review
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5/5
GoogleFirst class for so many reasons. Anne understood precisely what we were looking for in a property. She was meticulous, nothing was ever too much, no question too daft. She is a total professional but so easy to warm to. We have our forever home. Thank you Anne
Darius Β· 24 July 2024
Agent replied Β· 23 August 2024
We're all so pleased for you :) Thank you for taking the time to leave this review. You know where we are when you're passing, we're all eager to hear how it goes transforming your new home!
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5/5
GoogleMy experience with Angela Marden estate agents was excellent, I was updated all the time and the staff were friendly , courteous and efficient. I mainly dealt with Ann Hutson who was very helpful and was always interested to hear from me. I cannot praise her enough through the whole process she was upbeat and confident all the time.
Samuel Β· 2 May 2025
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3/5
GoogleAnne and the team were very helpful and efficient dealing with our sale. Only let down buy them not taking meter readings as agree, and not advising till a few days after sale that this would not be possible. Whilst I may accept the reasons, the lack of notification is what has reduced this from 5* to 3* as I am now struggling to recover utilities monies owed.
Al Β· 11 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.