Trusted Agent profile · Hackney
★★★★★
1,077 reviews across 2 platforms
17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS
Winkworth's office in Hackney, at 17 Lower Clapton Road, is rated 4.1 out of 5 across 1,077 reviews on two platforms, including 189 Google reviews rated 4.9.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat value
We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.
1/5
TrustpilotUtter jokers
Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.
1/5
TrustpilotWinkworth leigh on sea
Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.
Hi Walker, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
1/5
TrustpilotThoroughly disappointed with Winkworth , Brook Green W14 .
Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.
Hello there, thank you for taking the time to leave us a review . We take our customer service seriously and we're sorry that we didn't meet your expectations here. Please contact us at clientrelations@winkworth.co.uk in order that we can find out what happened.
5/5
TrustpilotAhmed Ozdemir of Winkworth in Hackney…
Ahmed Ozdemir of Winkworth in Hackney is an excellent negotiator and he has done a superb job in getting me excellent tenants two years running under difficult circumstances.This chap is hardworking, detailed and is an exceptional talent in the property industry. If you are Landlord or Tenant, I can guarantee you that Ahmed will deliver a outstanding service.
4/5
GoogleA huge shout-out to Lydia Y at Winkworth Property Management who helped us with several problems. We've rented through Winkworth for almost two years, and had serious issues with the property management team following through to execute on fix requests and other items in that period. Lydia stepped in after over 6 months had lapsed on getting a large hole in our ceiling (caused by a leak) fixed, remedying it within two weeks. We're really thankful of her communication and effort to help us!
It's great to hear that Lydia at Winkworth Hackney was able to help in fixing things for you. If you have any further requirements or issues with the property, please do let us know.
5/5
GoogleWe bought and sold through Winkworth (speaking with Ioana, Saylan and Ifra) and they were a pleasure to deal with. On the sale, they clearly explained how they'd arrived at their valuation, and how the sales process worked. Their fee was fair compared to other agents and they gave us good guidance once we started to receive offers. They managed a complicated chain very well and kept us informed throughout and I would very happily recommend them to anyone looking to move in the area.
We're pleased to hear of your positive experience with the team here at Winkworth Hackney and thank you for awarding us 5 stars. We hope you are now happily settled but if you need anything further, please do not hesitate to contact us.
5/5
GoogleYesterday I sold my flat in Clapton through Winkworths and from my first meeting with Saylan to the congratulatory phone call from James yesterday, they were brilliant to work with. Their communication was clear, frequent and knowledgeable. They are experienced, know the area well and have a very thorough understanding of what to expect, how to deal with the inevitable bumps in the road and don't make false promises. I would highly recommend them. Thank you for your expertise and guidance.
Thank you for taking the time out to write a Google review and we're delighted your sale through Winkworth Hackney didn’t disappoint. We strive to provide excellent levels of service and are always pleased to produce such positive results. Have a lovely Christmas and we wish you all the best for the New Year. The Winkworth Hackney team
5/5
TrustpilotVery happy with the good service
Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.
Hello Fatima. Thank you so much for the glowing review. We would love to know which Winkworth office you dealt with so we can congratulate them personally.
5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleAbsolutely fantastic service from Ahmed, Ifra and team as we confirmed and moved into a new flat in Hackney. Super friendly, professional and efficient. Would certainly recommend to any home hunters
Thanks so much for taking the time to write a google review for the Hackney team. We hope you're now happily settled into your new property.
5/5
GoogleReally impressed with the service provided by Cherida in the lettings team who went above and beyond to help me with my letting query. She was responsive, personable and professional - a breath of fresh air.
Thank you for your kind review of Cherida. She's always pleased to help where she can.
5/5
TrustpilotExcellent
Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth Sunningdale
Jenny Wintermeyer from Winkworth Sunningdale was our agent to find a new tenant for our annex and she has been a pleasure to work with. She has been helpful, informative and pleasant from beginning to end of the process. In particular, I lipread and Jenny immediately coped with my personal communication needs which was very much appreciated.
5/5
TrustpilotTwenty six years of Excellent Service
Twenty six years ago I appointed Winkworth to manage my first property. Since then they have managed a further four properties, two of which I bought through them and all four they have sold for me.
5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
5/5
GoogleSean has gone above and beyond to support our purchase process. He’s authentic, affable, and consummate professional who has made our interactions with Winkworth both pleasurable and productive.
It's great to hear that Sean was able to be so supportive during the sales process. Thank you for taking the time to post your kind review.
5/5
GoogleWe get tenancy agreement with Wikworth. It was faster than I expected. The people are very kind, patient, friednly and responsive. If I had any doubt I just called them and they solved it. Special thanks to Ahmed who took care that everything went well at all times. I would definitely recommend Winkworth Hackney to anyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSale of property
Alex and Faraz handled the sale professionally from start to finish, constantly keeping me informed, even when I was abroad. They went over and above what I expected from an estate agency , recommending solicitors, cleaning lady and removal man, who all pulled out the stops so that the sale could be completed. Nothing more to say, except a big thank you.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future
5/5
TrustpilotExcellent lettings service
Alina and her team have been very helpful in finding suitable, high quality tenants for my private rental house.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotReally good selling experience
Really good selling experience. Clear communication from Thomas and team from start to finish.
Thank you for your review, Kieran!
3/5
TrustpilotTighten your ship
Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.
Good morning, At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
5/5
GoogleLucien was great to deal with - very personable estate agent and made me feel comfortable from the start.PositiveResponsiveness, Quality, Professionalism, Value
Hello, it’s great to hear your first experience with us was a success. We look forward to hearing from you when you have any further requirements
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