Trusted Agent profile · Hackney
★★★★★
1,075 reviews across 2 platforms
17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS
Winkworth's office in Hackney, at 17 Lower Clapton Road, is rated 4.1 out of 5 across 1,075 reviews on two platforms, including 189 Google reviews rated 4.9.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleAhmed, Ifra and team were quick and professional in helping us find, and secure a flat in good time - keeping our requirements firmly in check and attentively assisting with our move. A refreshingly straight-forward and stress free experience.
It's great to hear that your experience with Winkworth Hackney was so positive and thank you for taking the time to post a review. We will be sure to pass your feedback onto the team.
5/5
GoogleAysha wadud's service was amazing, and patient, and is a professional agant.
It's great to hear that Aysha was able to help so effectively. Thank you for your kind 5* review!
5/5
GoogleMy Lettings negotiator Adeolu was great - very helpful and approachable.
Thank you for taking the time out to post a review here Richard. Adeolu is always happy to be able to help.
5/5
TrustpilotProfessional from start to finish
Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.
5/5
TrustpilotHappy with our experience
My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).
Hello Ed. Thank you for sharing your positive experience regarding your purchase of your first property with Winkworth. We would love to know which of the Winkworth offices you dealt with so that we can congratulate them personally on their customer service and professionalism. Thank you again for taking the time to provide this review and wishing you all the best in your (first) new home!
5/5
GoogleI would like to express how pleased I was with the service provided by Ahmed. He was extremely engaging and pro-active whilst dealing with our move and I felt he had our interest at heart throughout the process. Ahmed was always available over the phone and even answered enquiries outside working hours. Cannot recommend a better agent. Thank you Ahmed and Winkworth!!
5/5
GoogleAhmed Ozdemir of Winkworth in Hackney is an excellent negotiator and he has done a superb job in getting me excellent tenants two years running under difficult circumstances. This chap is hardworking, detailed and is an exceptional talent in the property industry. If you are Landlord or Tenant, I can guarantee you that Ahmed will deliver a outstanding service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSuper team at Winkworth
Steve Brown and the whole team at Winkworth were superb. Commercial, responsive and courteous. Highly recommend the firm and in particular Steve Brown.
1/5
TrustpilotFor four weeks the branch staff thinks…
For four weeks the branch staff thinks it's ok to have mice and all the associated issues running round the flat and still no date for when the people will be coming to sort out the issue, very poor. Am sure they wouldn't want this in their own homes but it's ok for people that pay their salaries
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleI have had a great experience with Winkworth. Brilliant service and the agents Ahmed and Yazmin were very helpful and responsive.
Thank you for your kind review Eleni. We're always pleased to have been able to help.
1/5
TrustpilotGuildford Estate agent winkworth
Guildford Estate agent winkworth. Got shown a property today with my partner and 8 month old baby today. I'm offended you would even think that a filthy student property would be suitable for mt family anyway! Was absolutely disguted that you can show property's in these conditions like that and think its acceptable (and in a pandemic you should be sanitising everything down!) When tenants leave if you think showing a dirty property with dirt and filth is acceptable it is not! Trying to sell a property to me in such disgusting conditions and thinking its okay to show people shows what type of estate agents you would have been if we were to have gone with you. Asked to be taken off the books would not recommend thank god we curved this! Will be telling everyone to avoid this estate agent. Your reviews don't look great anyway even though you deleted my Google one!
Good morning Theo. Thank you for taking the time to provide a review on this agency. I have to make you aware that Guidlford Estate Agent is not part of the Winkworth network and therefore I am unable to assist you with your complaint. Please do speak directly with this business if you wish to take your concerns further.
5/5
GoogleTobi @ Winkworth Hackney was great to deal with. I'm super happy with my flat purchase, and he was pretty great at getting back to me and moving the deal along. Thank you!
We're delighted to hear that Tobi was able to help with your property search so successfully and wish you all the best with your new home.Thank you for taking the time to post a review here.
1/5
TrustpilotI'm waiting to hear back from Winkworth…
I'm waiting to hear back from Winkworth Kensal Rise lettings about why I'm being contacted by the utility provider to pay bills on an account I assumed was closed on my moving out. As a landlord, I pay Winkworths the 'Fully Managed Fee', a level of service for which they state they will inform the utility providers of the new tenants details. My credit rating is at risk as I have ignored emails from the utility provider on the basis that I have paid all bills before the tenant moved in. What is the point in 'informing the utility providers of your new tenants details' if the account isn't closed? I await a response. Very disappointed at what is either negligence or very misleading terms of service (if 'informing' providers achieves nothing of value to me as a client.)
Morning Jonny. I believe that Aaron from Winkworth Kensal Rise has been in touch with you personally regarding the problems you are having with your utility providers. Unfortunately, due to GDPR, quite often providers will not take instructions from a third party or speak with the agent as a representative of the Landlord. Aaron has again attempted to liaise with the utility provider on your behalf however they have confirmed they are unable to do this as you have not given permission. This is extremely frustrating for you as a Landlord and Winkworth as your agents, however our hands are tied on this occasion.
5/5
Trustpilothonest and effective
Guy and John did a great job, both did everything i could have asked and were much more transparent than any past experiences i've had. Without them my whole process would have been a lot more stressful.
5/5
TrustpilotThanks to Finlay Cook for taking my…
Thanks to Finlay Cook for taking my sale to completion. However, it was a team effort by everyone in the Kensal Rise office. Everyone was very pro-active in marketing my property and keeping me updated on viewings and feedback. Once the sale was agreed, Finlay made sure everything went through and addressed any questions from both me and the buyer. Thank you
5/5
TrustpilotSold property through Winkworth
Sold our Property through Winkworth and must say Jack was unbelievable in how he handled the sale.He could not have done enough and I would 100% recommend dealing with him .
1/5
TrustpilotLast-Minute Viewing Cancellation
We traveled almost 2 hours for a booked house viewing, only to have it canceled last minute. This lack of coordination raises doubts about the agency's reliability. Agents should excel at arranging viewings, and this experience fell short of expectations. Hope for improved communication and better service in the future.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotTypical response from a company when…
Typical response from a company when you have received poor service. Why would I want to contact their office after receiving a call from 'George' who basically tried to lie his way out of the situation. Exactly how do they think they can resolve the situation - the property has now been sold! I also need to mention that in the phone call received after my original post he stated ' I had to inform the vendor that you are in a chain of 9' - this is why the vendor decided to go with someone else - this is a blatant lie as I checked with our agent who provided me of details of our chain which consist of 5!! So not only did he lie to the vendor but also by not allowing the final bids by 10am next day (his idea!!) he deprived the vendor of the 5k offer we were going to make over the maximum stated price because the place was worth it - thats just us what about the other bidders - who knows what they could have offered given the level of interest in this property (which in itself questions their ability to accurately price the property) - given that they had had 10 viewings in two days and the vendors asked that no more viewing be permitted as they wanted to make a decision. My own estate agent was appalled at the service we had received as he considered it completely unprofessional - but then this is a franchise operation - no different than dealing with Mc Donalds!! I'm done with this now!
Hi Mr Thomas, we understand the office that this matter relates to are in touch with you regarding the points you have raised . If you need to talk further, please do contact us; clientrelations@winkworth.co.uk
1/5
TrustpilotAppalling unprofessional service from…
Appalling unprofessional service from Poringland branch. Saw a property that was priced with a guide price. Liked the property so offered full asking price only to be told that there were another 4 viewings that day and that an offer had been made but all offers were to be put to the buyer by 10am following day when a decision would be made. Agent insisted he would call to get our final offer at 9.45 and that reading between the lines they were basically playing all buyers to see if they could up the price!. Gave us personal email to contact him if we had any queries regarding the property that we wanted answered before 10am final bid cut off - sent email - NOT EVEN BEEN READ! - N0 CALL!! at 9.45 waited until 11am asked for agent only to be told he was not even in the office!! 10 minutes later get a call from the office (not the agent we had dealt with but someone else) only to be told that the house had gone to another buyer - didn't seem to understand why we were so angry at not being told anything or even receiving the call for final offer. Doubt if we would even have received a call or got any information if we hadn't had chased them. Absolutely appalling unprofessional service by amatures - wouldn't touch them with a barge pole.
Hello Keith, we're sorry to hear of your experience here with the Poringland office. All of our branches are individually owned and managed, please get in touch, poringland@winkworth.co.uk and we can talk through further with you and look to resolve.
1/5
TrustpilotOne of the worst agency… DONT WASTE YOUR TIME.
I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.
Hello Aziz, we're really sorry to hear of the events here, and that these have fallen short of our high standards of service. Please get in touch with us - clientrelations@winkworth.co.uk in order that we can find out which office this relates to and investigate fully for you. Each of our offices are independently owned and managed, and we can put you in touch with the right person.
5/5
TrustpilotThe whole experience with the team at the winkworth helleson branch
The whole experience with the team at the hellesdon branch were amazing, Daryl, was so helpful with the questions and made the process amazingly easy, thanks for helping us move into our new home
5/5
TrustpilotProfessional and reliable.
Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.
2/5
TrustpilotUnprofessional and disengaged
I bought a flat with Winkworth and decided to try to sell my property through them a few months ago. They seemed quite engaged, up to the stage where I actually signed the sole agent agreement. The timelines they gave me for listing it were not met and clearly just a lie. The one paragraph description of the flat they wrote was laughable - it didn't in any way describe my flat (highlighting aspects such as hard wood flooring and Nest which I do NOT have) and was full of typos - clearly something pulled together in less than 5 minutes. The initial brochure included only pictures of the living room until I called this out. Once on the market, there was basically no interaction at all, no feedback on any viewing, nothing at all. I asked them to remove the listing 2 weeks ago and even that seems like an unmanageable task. I'm waiting until the agreement expires to re-list with someone more professional.
Hello Jasmine, It’s really disappointing to hear about your experience here. We take feedback extremely seriously and are keen to find out what happened here. Please get in touch with us at clientrelations@winkworth.co.uk in order that we can investigate further for you.
5/5
Trustpilotgreat value
We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.
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