Trusted Agent profile · Hackney
★★★★★
257 reviews across 3 platforms
111 Lower Clapton Road, Hackney, E5 0NP, E5 0NP
Wild & Co's office in Hackney, at 111 Lower Clapton Road, is rated 4.7 out of 5 across 257 reviews on three platforms, including 74 Google reviews rated 4.5.
74
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
177
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat local letting agents - James & Travis
Finding a new place to live in London is stressful but James and Travis made it feel seamless. They were straightforward, highly communicative and did not mess me about. Truly a breath of fresh air when compared to some of my previous experiences. I can't recommend them enough!
1/5
GoogleJames was extremely rude on the phone since the first time we spoke to each other. Unlike other agencies they send informations in a really messy way in the emails and on the phone instead of making it simple and clear. And James called me and shouted at me and made the problems about me.
I am sorry you feel you did not have a good experience with my company. However, we do have to disagree with your version of the events. Your viewing was confirmed via email (& our system confirms the email was delivered and opened). My colleague also called you 1 hour prior to confirm the viewing, which you did confirm, then you didn’t turn up for the viewing. We do not tolerate abusive language to any of our staff and have now removed you from our database.
1/5
GoogleI called to arrange a flat viewing as soon as they posted the ad on Rightmove on Tuesday. The person who I spoke to said they’re collecting numbers and will come back for viewing appointments. On Wedn, I got an email from Ovi that asks for availability to arrange the viewing for Saturday. I replied but haven’t received a confirmation. So I called Ovi on Thursday morning to ask for the viewing confirmation. He said he’s waiting for confirmation from tenants but he’ll confirm latest by Friday. Today is Friday, and it’s late afternoon, I just called him and he said his colleague arranged the viewings YESTERDAY when he was off!? And all slots might have been BOOKED. I got confused/upset and wasn’t sure if I spoke with him yesterday but checked my last called numbers after hung up and yes it was him who I tried to get confirmation a day ago. He is obviously not doing a right job. Try to stay away from Ovi. Finding a house already a messy job, no need extra hassle.
5/5
TrustpilotVery Happy
My experience with Wild & Co has been fantastic. I am a landlord and the lettings team have been wonderful, they are very quick and responsive and have helped me every step of the way when letting out my properties. James and David especially were great and I look forward to working with them again in the future. I couldn’t recommend them more!
5/5
GoogleWe had a tricky sale and purchase to get through before the stamp duty holiday, and we are sure it would not have happened without James on the case! In the last stages he did the job of all 3 estate agents in the chain! He kept is informed all the way, always responded quickly to emails and messages, and made sure we understood everything clearly. Thank you James, we really appreciate your hard work on our sale.
5/5
TrustpilotAlways honest, professional & reliable
I’ve always found James and his team at Wild & Co honest, professional and reliable. They have specialist local knowledge and are greet to work with with. Would definitely recommend
5/5
TrustpilotI'd tried to sell my flat on several…
I'd tried to sell my flat on several occasions over the years but had fallen into the trap of using the big named corporate style agencies. However, after being consistently underwhelmed I fell upon James at Wild & Co. I have to say that James is a breath of fresh air; he knows the local market inside out, gives straight up advice, speaks like human being and not like a whining nasally agent-bot, got me the price I wanted and had a firm grip on the transaction all the way through. Don't be fooled by the shiny corporates; keep it local, support a small business and instruct Wild & Co to act as your estate agent.
5/5
TrustpilotWas great feeling that the whole team…
Was great feeling that the whole team at Wild &Co really cared great work. Thank you
5/5
TrustpilotExcellent estate agents who go the extra mile
I can't praise Wild & Co enough for the way that they handled the sale of our Hackney flat. We initially decided to sell with Wild & Co because they were locally based and themselves lived in the area. After they listed our flat we had a lot of viewings in the first few weeks and secured a great buyer after a month, and with our onward offer accepted, the chain was complete and everything seemed to be progressing smoothly. But when the buyer pulled out for personal reasons, in the middle of the second lockdown and with our onward purchase at risk, that's when James and Ovi were really, really great. They were relentless in finding other buyers for us, trying different strategies and pursuing leads, and once we accepted a new buyer, really stuck with us until the final day of getting our sale over the line. Their communication was great, very open, accessible and frequent which made us feel a lot more confident at what was a highly stressful time. We also appreciated their honesty and local expertise when it came to how to treat offers and approach price. Overall they were just great, and we couldn't recommend them enough. Jamie & Rhia
5/5
TrustpilotBrilliant, friendly service that gets results
James and his team were brilliant at getting our sale over the line, in what were very difficult and constantly changing circumstances.James has excellent knowledge of the local market and also the process of what it takes to get a property sold.First there was an honest appraisal of our property, setting realistic expectations on price.Then there was great communication over viewings and feedback.And once an offer was secured - James was constantly in touch with both us and the buyer’s side - pushing both forward and keeping the communication going.All achieved with good humour and a friendly manner.I’m certain the sale wouldn’t have gone through without him and wouldn’t hesitate to recommend him.
5/5
TrustpilotGreat experience, easy to deal with
Very easy to deal with and very reachable. Big thanks to Travis, Ovi and James for aiding us and answering all questions throughout the process. It was a pain-free, smooth process and enjoyed the nice moving-in box full of goodies that they gave us when collecting the keys! Cant recommend them enough!
5/5
GoogleFirst time dealing with Wild and co Service was amazing, they guys were always available with any questions Didn't buy this time but I will 100% be using them again in the future
5/5
GoogleWe really appreciate the referrals on redecorating jobs, and love how Wild & Co. don’t over charge their clients! It’s nice to see a local estate agent that believes in using local tradespeople!
5/5
TrustpilotWe recently completed a purchase…
We recently completed a purchase through Wild and Co and we’re extremely expressed with them from start to finish. When viewing the property James was extremely knowledgable about the house and the local area. Communication was excellent throughout and we were especially impressed with how well Wild and Co kept all parties updated and ensured momentum was maintained with the sale. We were part of a long and fairly complex chain so this was especially important. We would highly recommend Wild and Co!
5/5
TrustpilotAmazing service great company check it…
Amazing service great company check it out
1/5
GoogleUnbelievably rude customer service/sales people - some training on phone etiquette could be useful
Hi, We are very sorry you feel our customer service wasn’t to your expectations, as we pride ourselves on friendly and a professional service to all clients & have a good reputation. You offer wasn’t accepted by the landlord: due to offering without viewing the property (which we welcomed you to view), offering lower than the asking price with a move in date end of January. We explained the reasons and sorry your offer was refused for these reasons
5/5
TrustpilotA great local estate agent
A great local estate agent. Small enough to care but also very professional and experienced.
5/5
TrustpilotWe had an excellent experience with …
We had an excellent experience with James at Wild & Co. He was really knowledgeable about the area and his rates were the most competitive we found. He got the price of our flat exactly right for the market, arranged lots of viewings and was really good at negotiating with prospective buyers to get us the price we wanted. He also helped us move things along with our purchase in order to keep the chain together, which was much appreciated! I would highly recommend James and would definitely use Wild & Co. again.
5/5
TrustpilotBest in Hackney
James and his team are in danger of giving estate agents a good name. Really effective selling of our home so we got the asking price in a good timescale. James found the right buyers and helped us negotiate a good sale with lots of information about the different offers so we could decide on the best. He did a great job of making sure we got to exchange on both our transactions smoothly. The best in Hackney.
5/5
GoogleBrilliant company would recommend
5/5
TrustpilotClipper is the best barber in poole
Clipper is by far the best barber I've been to he did me so well and took his time I highly recommend hes by far is the best barber
4/5
TrustpilotDavid was very responsive and available…
David was very responsive and available at all times making the whole process less stressful.
1/5
TrustpilotI was due to recently view a property…
I was due to recently view a property that Wild & Co. were facilitating the selling of. I was told that I could view the property on the first day it was being shown and then that all offers were being taken the following Monday. I was shocked to find less than a few days before my viewing I was sent an automated email notifying me that the viewing was cancelled as an offer was being accepted.I called up hoping this was an error only to be met by a very unapologetic man on the other end of the phone who suggested this error must have been a mix up on my part. I asked if he could let me know what had happened and what procedures they have in place to avoid this and received no response or apology. I was reluctant to write a review for the first time because my experiences with estate agents have been pretty poor in London, but I hope this message is seen by the company and something changes so no one else experiences such terrible customer service and don't miss out on a great place because of the lack of integrity and overwhelming greed of this estate agents.
We’re sorry you felt we let you down. As explained, this property was previously offered for sale, sold and recently re-listed on 28th Jan. 2022.The vendor was keen to re-start initial viewings on a Saturday 5th Feb 2022. We informed everyone who had expressed an interest and we made sure you had an appointment to view the property at 10am on that Saturday 5th Feb. 2022. However, before Saturday 5th Feb. 2022, a purchaser who had previously viewed the flat made a formal offer above the asking price. Estate agents have a duty to report all offers made to the vendor and to accept their instructions; when we reported this offer, the vendor decided to accept it and cancel all further viewings. We did this as quickly as possible via email and did also tried to call you.I can only apologise if this information was not clear, and wish you well in finding the right property for you.
5/5
GoogleAlways amazing support we received from James during our stay in Hackney! Can’t recommend enough this agency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and up to 3 trusted local agents will be in touch.
