Stirling Ackroyd Shoreditch reviews in Hackney

★★★★★ 5/5

Trustpilot

exelent, professional and very helpful

From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.

Justyna · 16 April 2024

★★★★★ 5/5

Google

A big thank you to Zaylin for being super friendly, attentive and professional from the first encounter to the very end. We are very happy and grateful with all the given support, guidance and attention to detail throughout the whole moving process. We can’t recommend him enough and would definitely go back to him for any moving advice.

Gan · 22 March 2025

★★★★★ 5/5

Trustpilot

We had an outstanding experience with…

We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.

Yuxuan · 10 October 2024

★★★★★ 1/5

Trustpilot

Delays - Due to poor report

Having used Stirling Ackroyd to value our houses via MHBS, we would not recommend this company. It took their surveyor six attempts to write a satisfactory report for MHBS before funds were released, causing a long delay and issues with our New builders having to find other financial routes to keep our new build project going. There were no issues with the LTV but poorly written report caused delays

Peter · 3 October 2024

★★★★★ 5/5

Google

Lewis was excellent in helping me find a flat. He reached out to me with several options as soon as available, was quick to respond, helped sort out a few issues and made sure I was happy. Would definitely recommend using Stirling Ackroyd.

Ryan · 24 June 2024

★★★★★ 5/5

Google

Really nice experience working with Stirling and our agent, Dimitry M. They were always responsive and helpful. One small detail, make sure the meeting is still on maybe one day in advance. However, we appreciate the time and effort Dimitri dedicated to us, and would definitely recommend their service

Eva · 26 November 2025

★★★★★ 5/5

Trustpilot

Experienced and professional service with a complex portfolio

We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.

Julian · 2 December 2025

★★★★★ 5/5

Trustpilot

Polite and personable

David was polite and helpful and importantly struck the right balance between being personable and fostering a good relationship and being to the point with answering queries. Not only did he sort my viewing times out rapidly, he also recommended another property that I actually liked even more than the first, his colleague who picked up on the lead was also really helpful during the viewing tour that David organised.

Ez · 29 August 2024

★★★★★ 5/5

Trustpilot

Hannah Ryan was excellent with helping…

Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!

Hannah · 20 November 2025

★★★★★ 5/5

Trustpilot

Great property management

Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!

Costanza · 2 March 2026

★★★★★ 5/5

Trustpilot

Certainly

Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel

Afreh · 14 February 2024

★★★★★ 4/5

Trustpilot

Communications were ongoing with status…

Communications were ongoing with status updates

Glyn · 23 June 2026

★★★★★ 5/5

Trustpilot

Good service from Omar

We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent

Bárbara · 13 February 2024

★★★★★ 5/5

Trustpilot

Excellent account manager led by Sarah Jones

We have used Sterling Ackroyd for a number of years to manage our BTL property. Sarah Jones who is our current property manager is excellent. She is professional, knowledgeable and friendly and has provided strong continuity with the management of our property. We cannot speak highly enough of the service they offer which is tailored to our requirements. Communications are prompt and tenants issues are relayed to us promptly and dealt with quickly in line with our authorisation. There has rarely been an issue where we feel that we can obtain better value by actioning things directly and this is definitely the exception to the rule that Sterling nonetheless work with us on. Their finance department issues detailed monthly statements of account with rental income always being paid on time. We can accordingly recommend them without reservation

Stephen · 18 November 2025

★★★★★ 1/5

Trustpilot

Extremely poor experience

Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.

Zeenat · 29 November 2025

★★★★★ 4/5

Trustpilot

Rob and the team

Rob and the team kept me informed at all times concerning visits and information on the visits.

Donald · 20 March 2026

★★★★★ 1/5

Trustpilot

The worst renting experience I have…

The worst renting experience I have ever had. I have rented through Stirling Ackroyd (Bermondsey branch) for the past 2+ years and have dealt with several individuals. I have constantly been met with unprofessionalism and unhelpfulness. The worst of our situation during our tenancy was when our boiler broke in January and Stirling Ackroyd left us without hot water and heating for 30 days due to their lack of communication and urgency. This resulted in us reaching out to the landlord directly who dealt with the situation immediately. I genuinely do not know what they do on the daily as it does not seem to be managing properties. They also cannot read their own contracts they drafted and tried to take out money unnecessarily from our deposit at the end of our tenancy. Would never use again.

Pippa · 15 October 2024

★★★★★ 1/5

Trustpilot

Undervalued property after their initial "the property is worthless" valuation

Shocking. Run away if they come to value your property! My experience with Stirling Ackroyd Surveyors property evaluation service, who acted on behalf of HSBC, was shockingly unprofessional. The evaluator arrived late, dressed inappropriately with trousers around their bum and not being friendly. The initial evaluation inexplicably valued the property at ZERO, displaying a severe lack of competence and attention to detail.Despite providing further documentation, Stirling Ackroyd's response was to undervalue the property without clear justification, undermining our confidence in their process. The lack of transparency and accountability throughout was deeply concerning. For anyone considering HSBC for property evaluation through their agents Stirling Ackroyd Surveyors, I would strongly recommend looking elsewhere for a more professional and reliable service.Update. Look at their AI-generated response. They can't even write a proper, more human response. So robotic. Just appalling.

Stelios · 15 October 2024

★★★★★ 5/5

Trustpilot

Spoke to David Harvey in the central…

Spoke to David Harvey in the central office earlier today. Before transferring me to a colleague in a local branch, he was exceptionally helpful and provided some really useful information. Great customer service!

GC · 23 September 2024

★★★★★ 5/5

Google

Really reliable service. I went through the entire process with Marcus, and he was helpful and patient the whole time. The apartment is nice, and there were no surprises upon arrival. I highly recommend it.

Léo · 16 February 2026

★★★★★ 5/5

Trustpilot

Great new tenants

Stirling Ackroyd have just found and signed up some lovely new tenants for our Shoreditch office. Lucy Stephens was, as always, extremely professional and took the time to find the right client for the premises. The whole building has shifted from admin offices to showrooms and offices for fashion and style so our new tenants fit perfectly. Stirling Ackroyd have been in Shoreditch forever and really know the area and clientele better than anyone. Lucy provided a full service which included chasing up and liaising with all parties. Thank you.

Norman · 28 November 2023

★★★★★ 5/5

Google

I successfully sold my flat through Stirling Ackroyd Shoreditch. Nick and his team have been amazing through the especially challenging pandemic. They have been optimistic, thorough, deadline driven to meet the stamp duty window end and have ensured that they brought order to the chaos of the pandemic. I am not sure there is any tougher, more challenging environment for them to go through, and they have delivered.PositiveQuality, Professionalism

Miles · 23 October 2021

★★★★★ 5/5

Trustpilot

I have just sold my 1-bed flat through …

I have just sold my 1-bed flat through the Hackney Branch. The service was spot-on. Kyle and Darren were always available to answer questions when needed, and I was really impressed with how many viewings the team were able to secure in a really short space of time.The difference between the local agent who we'd used initially was night and day. Kyle made sure that lots of people came through the door, and we secured a good offer within days of being listed. Kyle was also on hand to reassure me during the next few weeks as we moved towards exchange and completion.All in all, really good service. I wouldn't hesitate to recommend Kyle, Darren and the rest of the Hackney Stirling Ackroyd team.

Ben · 14 July 2017

★★★★★ 5/5

Trustpilot

So far I am dealing with a professional…

So far I am dealing with a professional agent called Sandra. She is taking me through the initials stages and has set up a viewing with the prospect of us selling my mother’s home with Sterling Ackroyd. Sandra has so far been incredibly efficient and productive. With a generous and sincere manner. This has instantly made myself and my mother feel confident and settled. I thank her for detailing the process and expectations so clearly. Thank you Sandra.

Consumer · 3 January 2024