Stirling Ackroyd Shoreditch reviews

★★★★★ 1/5

Facebook

I kept getting calls every couple of weeks from their contractors about when they can visit to have the shower clip fixed. Apparently, the shower head is dangling. so, I answered, I have reported nothing, nothing needs to be fixed. This went on for months. Then, one day, another contractor called about Distribution pipes should be insulated. I said, no need, we can't wait to move out in a couple of months. Then the agent who's managing the protest E-mailed, "We need to arrange a quote for the work to proceed, in order for the Legionella report to be completed." I thought, they are not going to give up, are they. so, booked it. I waited half a day until 12noon, when I should be at work. Engineer comes in, he was waiting for me to tell him what needs to be fixed. so, he looked at boiler, nothing needs insulating. he popped into bathroom, shower heads are fine. there was nothing to fixed, so he left. That has been a real waste of time for both of us. I disappear half a day of work, that looks soooo good for me. THANKS STIRRING ACKROYD. I would never used them again, even if I have nowhere to live!

Cannie · 11 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

Thank you!I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Tola · 8 July 2024

★★★★★ 5/5

Google

Senior Property Manager​ Sarah Jones has managed a few of my rental properties over the past few years. She always does an excellent job of balancing the increasingly frequent requests from tenants and the constantly changing regulatory environment with the need to give appropriate pushback to all parties to manage costs. I have had a few challenging tenants at times and Sarah has managed them very well.

Jack · 26 March 2026

★★★★★ 5/5

Trustpilot

The Stirling Ackroyd team in Bermondsey…

The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the team have been very effective points of contact with the landlord.

Franklin · 5 May 2026

★★★★★ 5/5

Google

We have used Sterling Ackroyd for a number of years to manage our BTL property. We cannot speak highly enough of the service they offer which is tailored to our requirements. Communications are prompt and tenants issues are relayed to us promptly and dealt with quickly in line with our authorisation. There has rarely been an issue where we feel that we can obtain better value by actioning things directly and this is definitely the exception to the rule that Sterling nonetheless work with us on. Sarah Jones who is currently our property manager is knowledgable, professional and friendly and has provided strong continuity regarding the management of our property. We can accordingly recommend them without reservation.

Stephen · 18 November 2025

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 5/5

Google

We bought a home from a couple that was represented by Stirling Ackroyd at this office. Given the challenges that we faced working with our own estate agents, conveyancing solicitors, mortgage people, and the reputation of the whole industry in the United Kingdom, I did not hold out much hope that the other party's estate agents would be wonderful to work with. I was very pleasantly surprised to find out how great they actually were. They were more honest, open and communicative than anyone we were working with, even though they worked for the other party! They somehow seem to understand that everything going smoothly and quickly is in everyone's best interest. Alexandrej was very responsive, Seth helped a lot, and Nick was an absolute star. It's a bit unusual to say this, but the estate agents on the other side of the table were the best people we dealt with.

Avery · 27 November 2023

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 2/5

Google

Sold a property using their auction service which utilised Pattisons auction house. Met Nick the branch manager in person to discuss valuations and we agreed a value for the property which was actually lower than dexters appraisal but I liked his conveyed realism so went ahead. I mainly used their auction service as I live abroad and didn’t want to wait the common 6 month timeframe with buyers not locked in. They came to view the property , I asked for feedback and was told the property was fine as it was but never the less I tidied up a few bits and bobs. Come 3 months with little to no interest , no regular updates and communication I was getting a little concerned as in addition to no updates the 2 companies don’t seem to regularly meet or talk which led to failings regarding legal packs and other things which should have been picked up but were not until I intervened and I was now left till November before buyers would be able to actually view the required documents for the property. In addition to this i complained that 4 photos of the actual block of the property rather than the unit itself was too much whilst the room pictures didn’t do the sizes justice either , perhaps the photographer hadn’t heard of a wide lens ?. I was told quite rudely by Nick that the market has spoken and I should lower my price if I wasn’t happy whilst they wouldn’t retake the photos as they thought it was fine which I thought was a poor attitude considering their failings in the aforementioned areas compared to others listings / agents ! Unlike many greedy folk I was already accepting that the landscape changed after her idiotness Truss and co announcements so was willing to accept less anyway. After a few more failed viewings and not much interest finally a portfolio landlord bought the property much under value I might add and more thanks to Pattisons auction house than this mob but I was done with the process so let it be. I would say be wary of the nice initial attitude as it seems as soon as you raise issues their demeanour changes so do your due diligence and be prepared whilst I would also not recommend the auction route as there are not as as many incentives to give your property the attention you may expect whilst buyers are faced with a big commission so will naturally factor that in to any offer which will most likely be lower than market. The most ironic thing was 1 month after telling me to lower my price I saw a similar property listed by them which was actually priced higher and pretty similar so I guess that seller will also be having the same chat with Nick although I suspect they unlike me wised up as it was delisted after a few weeks. In summary I cannot recommend them and won’t be using them again given the issues mentioned.

G · 23 October 2023

★★★★★ 5/5

Google

The experience I had with Stirling Ackroyd was quite a pleasant one. Starting with the viewing by Mr. Philip and the rest of the details right up to the contract and clear explanation of everything was done by Mr. Ashley. Ashley was quite patient with me and provided me with all the information that was required in time for the date that I expected to move in. He went above and beyond by liaising with the other parties involved to get me to move in on time and make it all worth while. It was a real pleasure working with Mr. Ashley to get my very first rented home in the UK.

Simiona · 23 October 2023

★★★★★ 5/5

Google

Marcus was really helpful in helping me find a nice Flat! Thank you

Mathieu · 16 March 2026

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 1/5

Facebook

I had a horrible experience with Stirling Ackroyd estate agents. I appoint them to find tenants and manage my property, trusting their vetting process. However, the tenants they approved turned out to be highly problematic, eventually stopping rent payments and forcing me into costly eviction proceedings. By the time bailiffs removed them, I had lost £32,000 Not only have Stirling Ackroyd withheld the entire security deposit which was meant to cover rental payments but the company has demonstrated an appalling level of greed, seizing every possible opportunity to extort money from clients already suffering massive financial losses, the losses that Stirling Acroyd directly contributed to. The so-called guarantor they selected is utterly useless, with no assets to compensate for my damages. The company’s behavior is nothing short of disgraceful, and yet you still have the audacity to demand even more money. On top of everything, the complaint process is a complete joke. I raised my concerns multiple times, but they ignored me or I got a very tempelted/machine generated response. Calls went unanswered, and when I finally spoke to someone, they had no idea how to help. The lack of professionalism, accountability, and basic customer service is shocking. The deceptive business practices and deliberately convoluted contracts are clearly designed to exploit people who lack experience in these matters. I have absolutely no hesitation in calling them out for what you are scammers who prey on landlords in distress.

Hassan · 26 March 2025

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 5/5

Google

Sterling Ackroyd in Shoreditch have just sold our property. From when they first visited the property till the moment the house completed, they have provided a fantastic service. Oli Archer kept in touch at all times providing very helpful guidance and once a sale was agreed the matter was dealt with by a specialist department who remained on top of the sale till completion. Thanks to all at Sterling Ackroyd

David · 25 February 2024

★★★★★ 5/5

Trustpilot

A Truly Supportive and Professional Estate Agent

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.

IreDan · 11 February 2026

★★★★★ 1/5

Trustpilot

Very unprofessional and uncaring people

These guys are a joke, which might be an understatement.We had a 1-year rolling contract with a pay review at the end of the 1st year, in July 2022. In November 2022, they emailed us that there was an unexplainable system glitch and that we should back pay them for four months based on the RPI of July, which was 12.3%. There was no negotiation involved. Just a demand to pay the extra £2,695.20 for 4 months. Since when does pay review mean automatic readjustment??? 🤯🤯After that day, they were harassing us to pay for the extra money almost every day. On the other hand, when we were chasing them to fix a serious health and safety issue on our flat, THEY WERE NOT EVEN ACKNOWLEDGING OUR EMAILS for 6+ weeks. Little to say that the issue was fixed after 10 months pretty much! 😳😳Very unprofessional people in general and would highly avoid having them as property managers

Dimitrios · 15 March 2023

★★★★★ 1/5

Trustpilot

Incompetent agents and service

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

Customer · 27 April 2026

★★★★★ 5/5

Google

My experience with is Stirling Ackroyd was totally pleasant. The viewing process was super easy and ran by Guy Geroge (shoreditch) who has did an excellent work with all details right up to the contract/move in. Stirling Ackroyd Estate Agents is from far the best agency I had the pleasure to negotiate with, they do provide a professional service and support every single step of renting a home. 5 starts service!!

Carolina · 23 October 2023

★★★★★ 5/5

Google

Micheal was super helpful throughout the entire process, personally recommend him for handling all your move

Lowan · 3 December 2025

★★★★★ 4/5

Trustpilot

Sarah Jones has been extremely helpful

Sarah Jones has been extremely helpful, professional and pleasant to deal with.

Ibrahim · 2 September 2026

★★★★★ 1/5

Trustpilot

Concern regarding privacy and professionalism

Terrible agents with absolutely no respect for privacy. I have never used their services, yet their staff contacted me on WhatsApp saying they wanted to arrange a viewing of a property I stayed once. I am neither the landlord nor the tenant, so I have no idea how they obtained my number or why they thought it was appropriate to contact me.

Kurapika · 20 August 2026

★★★★★ 5/5

Google

Paul was great in providing a professional and transparent service from the very beginning of our search through to securing an offer to rent. He was very accommodating to our groups complex requirements, and gave great advice to us about the areas we were planning to live in. I would strongly recommend him and Stirling Ackroyd for anyone else searching!!

C · 21 July 2025