Trusted Agent profile · Hackney
★★★★★
1,569 reviews across 3 platforms
40 Great Eastern Street, London, EC2A 3EP, Hackney, EC2A 3EP
Stirling Ackroyd's office in Hackney, at 40 Great Eastern Street, is rated 4.3 out of 5 across 1,569 reviews on three platforms, including 247 Google reviews rated 4.6.
247
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,313
Reviews on Trustpilot
Business-wide
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotMohammed Amin
Mohammed Amin looks after our properties and he is brilliant. Very responsive both for me as landlord and also for the tenants so I feel very assured that I am on top of everything I should be doing. A real asset to Stirling Ackroyd. Aidene
5/5
TrustpilotWe’ve just successfully moved office…
We’ve just successfully moved office after working with Lucy Stephens at Stirling Ackroyd. Lucy is extremely professional, took time to really understand our needs as business and her knowledge and interest of the area really stood out. We were able to see a long list of properties, and second viewing of the short list at our convenience and multiple return visits to help us decide. Throughout the process, Lucy was able to guide us, answer questions at short notice and liaise with all parties.
4/5
TrustpilotI always felt they were on our side
Even though we were buyers not sellers, I always felt that they were on our side. Buying and selling are so stressful and they always treated us courteously and kindly with an acknowledgement of the difficulties that we encountered. Reassuring and with a great sense of humour. Feroza in particular was very warm, understanding and patient with each of our property visits as well as over the phone; Anthony made it all happen, was always very responsive and went beyond what he needed to do, on our behalf as much as the seller's. Thank you both!
5/5
GoogleI had a great experience with Marcus, who helped me navigate through a changing time in lettings. He was calm and concise, and I wouldn’t hesitate to recommend him.
Hello Ollie, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks, Stirling Ackroyd, Shoreditch
1/5
Trustpilot***RENTERS BEWARE***
***RENTERS BEWARE***I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation.At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit.The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such.This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy.We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa.So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process.Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company.The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through.I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit.I really hope that someone reads this and decides to steer clear of renting from this company.I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading.Thanks for returning OUR money (under duress) we're going on a nice holiday x
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotIm a landlord
Im a landlord - they held double the agreed letting fee for two weeks after the tenants moved in (24th Sept -9th October) - only refunded it after quite a few letters and phone calls. They have not yet invoiced me and have revised the "statement" to say I owe them the money in a years time instead. Their accounts are overdue at Companies House - avoid this agent they are shambolic at the moment. They managed to take this "double" fee by taking three months rent in advance from my tenants even though I said in writing I didnt need three months in advance. I will update this in due course. Oh and I only received the deposit the morning the tenants moved in and only because again I had to make a BIG FUSS ie this money was three days late. They are also late giving my old tenants back all their agreed deposit minus deductions. Oh and the check - out I'd asked them to organise on my behalf didnt happen and they didnt tell me either.
5/5
TrustpilotI am writing a review for David Harvey…
I am writing a review for David Harvey in particular at Stirling Ackroyd, rather than Stirling Ackroyd. We were having some issues with this company that were not being resolved and it was becoming increasingly frustrating. David happened to pick up the phone when I called in again and even though the issue we were having was absolutely nothing to do with him, he was brilliant - not only did he take my issue seriously, he dealt with it immediately and also followed it up until the issue was actually solved. We had been having problems resolving the issue since April/May, I tried to speak with 4 other people, but made no progress and David resolved it within 1 day. Not only are we really grateful for the issue being solved, but the speed and manner with which it was done - he was polite, calm, efficient and just a really nice person to deal with - thankyou!
Dear Nicola,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotExtremely bad property management service
I am a tenant and their property management service is horrendous. We have had an emergency power cut due to the apartment fuse box overheating hich is an health and safety risk and legally the electricity had to be switched off. Having called them their response was we will liaise with the landlord as we cannot give any permission for the work. Such a response is expected for standard issues but how can this be a response for an emergency issue which the landlord is legally bound to take care of immediately.
5/5
GoogleAfter going through multiple viewings with various estate agencies, I can safely say Stirling Ackroyd has been the best. Oliver was my estate agent, he was very welcoming and kind. The communication was very fast and clear with him, I had no problems with the team whatsoever. Their standards are very high and they offered an amazing service overall. I would highly recommend them to anybody looking to purchase a new home.
Hi Thomas, Thank you for taking the time to leave such fab feedback - I know Oliver and the team will be thrilled. Thank you for choosing Stirling Ackroyd as your Estate Agent and great to hear we exceeded your expectations. Wishing you the very best in your new home! Claire
5/5
GoogleLeo and team were really great in helping us find our new place! He gave us great advice when it came to putting in the offer, and has been wonderful with all queries related to us getting ready to move in. Highly recommend this estate agents!
Hi there, thanks for the 5* and great review for Leo and the team - Claire
5/5
TrustpilotGreat customer service from Ryan at Sterling
I dealt with Ryan Johnson at Sterling Ackroyd in recent month and he offered stellar customer service. He kept in touch regularly with me over years, after I first contacted him a few years ago mentioning that I would sell my house at some point; this shows great business acumen. More recently he advised on current house prices in my areas and what a good price for my flat would be. He was always kind, approachable, prompt and helpful. Excellent service
1/5
GoogleVideo footage of a BMW I3 driving recklessly nearly made an old chap crash the car the guy had to pull over and had to bring himself back as he was in that much shock. On top of that the guy had two kids at the back with no belts on no car seats furthermore they was play fighting at the back of the car. If there’s a email where I can send the footage I’m more then happy to if Sterling can deal with the situation accordingly the video would not need to circulate all over the media BMW I3 RX19 KYO
Hi, Thank you for sharing your experience and I am sorry that you have felt the need to contact us in this way. Please contact us at help@stirlingackroyd.com so that we can address any outstanding issues for you.
5/5
TrustpilotI don’t usually write reviews and…
I don’t usually write reviews and recommend businesses to go through for other people but , Stirling Ackroyd’s service , in particular by a man named Jad was beyond great. My first encounter was when I was in Brixton (Being from north, I’m sure you can guess I’m not familiar with Brixton). I was lost . I went into a few shops and they disregarded me for directions to get to the place I was traveling to. Then I went into Stirling Ackroyd where Jad had just finished a phone call. Well presented , he stood up, greeted me and showed me how to get where I wanted to end up. The second encounter was when I was trying to find a property in the area. He was very helpful on the phone and is keeping me updated for the properties that may be of interest. This constant update is helpful in keeping stress levels down as I know someone is trying to find the correct property for me that I can call a home. I would definitely recommend going to at least Stirling Ackroyd, if not Jad for services.
5/5
GoogleI'm working with Stirling Ackroyd as an overseas Landlord and have been really impressed throughout the process. From the first introductory call with Ghiles Larbi‑Cherif, right through to the current tenancy agreement, the whole team involved have been efficient, clear and knowledgeable. I'm very happy with our working relationship thus far. Thank you.
Dear Sarah - Thank you for your great review! We are thrilled to hear that you had a positive experience with us and dealing with Ghiles Larbi-Cherif and his team in Shoreditch. Your feedback motivates our team to continue delivering exceptional service. Kind regards, Stirling Ackroyd Shoreditch team
5/5
GoogleTerri Tristram, she's a class act. Solving our issues as they come up and always responsive - much appreciated. She should be made CEO of Stirling Ackroyd.
Hi Nessan Harpur! Thanks for the amazing review and star rating! All the best, Stirling Ackroyd Shoreditch
1/5
TrustpilotAbysmal Service
Stirling Ackroyd was absolutely wonderful when I signed my tenancy with them. However, now that I’ve ended my tenancy, I am having to fight to get my deposit back - like many others have reported in their previous reviews. There is no communication unless I chase. I have had to call and email - all of which are ignored or when I do get a response, it’s over 3 weeks later. I have only recently received the inventory report from check out (I left my flat over a month ago, so why am I only getting the information now), and it’s because I had to chase. Despite my emails including my address in the subject and message, I have been asked for the address several times, as if I hadn’t included them. Unfortunately, I will now have to file a dispute, and will be contacting the Ombudsman and my lawyer, to see what the next steps are, as it’s clear that while Stirling Ackroyd may have good reviews, they have no interest in helping me, have let me down and I cannot recommend them.
1/5
TrustpilotBad management service and very slow
Usually I never write a review, but this agency is let me down many times with propriety management .I been with many agencies the worst I deal with it it’s Stirling Ackroyd.I rent a house with them around 3 years.And due this 3 years 4-5 times they changed property management and they didn’t notice the tenants, when I have problems in the property and try to contact the property manager they left the company. Also it’s very slow service if you have in issue in your property when you phone them they will ask you to write in email, and they respond to your email after one week .However any issues in your property it takes more Thant 4 weeks to sort if you are lucky.My advise from my experience if anyone have a chance with another agent please avoid Starting Ackroyd.
Hi there,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHouse Valuation
I received a call from Sandra Holmes at Stirling Ackroyd on Monday regarding my property, Sandra ran through several services that Stirling Ackroyd offered and asked me what plans we had if any with regards to our house. Unfortunately this time we were not in the market to sell but knowing that we were due to be renewing our mortgage sometime soon I asked if a valuation could be organised for us. This was carried out the very next day as I was very busy at work myself, and conveniently Sandra managed to book in a survey to fit in with my work schedule which was great. This was carried out by Matthew Parr, one of the sales directors, very professional and knowledgeable. I would like to thank Sandra for all her help and impeccable customer service, a true asset. A great team to deal with.
1/5
TrustpilotAmazing house/ landlord BUT terrible agent!
Amazing house and Lovely landlord, but the agency has been genuinely awful
Dear Anna, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleNot one for usually writing feedback, but the excellent service provided by Nick Mayhead at Stirling Ackroyd warranted one. Being a first-time buyer, I expected to feel both nervous and unsure however Nick was always available to answer questions, provide advice and go the extra mile when required. Highly recommend this agency and will certainly be using them again in the future. Thank you, Nick!
Hi Daniel, thank you for the fab 5* review for Nick. He will be thrilled to read this! We wish you all the very best in your new home - Claire
5/5
TrustpilotMy property manager Briana Trejos has…
My property manager Briana Trejos has been exceptionally throughout my tenancy.
5/5
TrustpilotGreat Property Management Service
Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.
5/5
TrustpilotI’ve just moved into a new property…
I’ve just moved into a new property with Stirling Ackroyd and have Melissa as my new property manager. Since before my move in date she has been nothing but helpful! She checked in prior to the move to introduce herself and is so responsive if I have any questions. I am very pleased with Stirling Ackroyd and more specially, having Melissa as my property manager.
5/5
GoogleStirling Ackroyd has provided an excellent service so far, specially Terri who is always incredibly proactive in giving us a hand whenever is needed!
Hi Valentina Grigera, Thank you for taking the time to review your experience with our Stirling Ackroyd Shoreditch branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Stirling Ackroyd Shoreditch
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd's Hackney office has 1,569 reviews across three platforms: 247 on Google, 9 on Facebook (across the whole business), 1,313 on Trustpilot (across the whole business).
Stirling Ackroyd Shoreditch is rated 4.3 out of 5 across all 1,569 reviews, and 4.6 out of 5 on Google from 247 reviews.
Stirling Ackroyd Shoreditch, 40 Great Eastern Street, London, EC2A 3EP, Hackney, EC2A 3EP.
