Stirling Ackroyd Dalston reviews

★★★★★ 5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

★★★★★ 5/5

Google

Jasmine was recommended to us by Maddy and Rupert (below) for her speedy responses and helpfulness and she was exactly that!! Myself and my friend were looking for a 2 bed in Dalston and she gave us a really in depth viewing, was super …

Lucy · 16 October 2025

★★★★★ 5/5

Google

Jasmine has been so lovely, communicative & prompt with responding to queries relating to renting our next home. She’s made the process very smooth for us! Thanks Jasmine, appreciate you

Laura · 16 February 2026

★★★★★ 5/5

Google

Jasmine was fantastic - punctual, professional, and made the whole viewing feel easy and enjoyable. She answered every question I had without hesitation. Highly recommend her!​​​​​​​​​​​​​​​​

Andrea · 19 March 2026

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

★★★★★ 5/5

Trustpilot

We have lived in a flat managed by…

We have lived in a flat managed by Stirling Ackroyd for a year and a half. Our property manager David Umney has been great. Luckily we have not had to contact him often, but whenever we have had an issue David and team have been super helpful and professional.

Tim · 21 May 2026

★★★★★ 5/5

Google

Aby-Gayle was extremely helpful and could not have done any more to help get our purchase completed in the timeframe we originally targeted. Highly recommend.

Greg · 16 March 2026

★★★★★ 5/5

Google

My and my Husband have recently moved into a property that was first shown to us by Christina. We have had some not- so positive experiences with estate agents in the past but Christina was a breath of fresh air. She was so friendly and down to earth and especially NOT PUSHY which was something we really appreciated , almost like a friend showing you around. There was some delays through out the process (none of which were her fault) but we could tell that she was trying her best to get them resolved. She kept us in the loop through out and was available on the phone if we needed help. I would 100% recommend giving her a shout to help you out when looking for a property, she’s great!

Remi · 15 April 2024

★★★★★ 1/5

Trustpilot

Delays - Due to poor report

Having used Stirling Ackroyd to value our houses via MHBS, we would not recommend this company. It took their surveyor six attempts to write a satisfactory report for MHBS before funds were released, causing a long delay and issues with our New builders having to find other financial routes to keep our new build project going. There were no issues with the LTV but poorly written report caused delays

Peter · 3 October 2024

★★★★★ 5/5

Trustpilot

Thank you!

Thank you!I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Tola · 8 July 2024

★★★★★ 5/5

Google

Johann was great in finding us a great property and guiding us through the process really quickly when we needed it. Thanks so much.

Sarah · 16 February 2026

★★★★★ 5/5

Trustpilot

Polite and personable

David was polite and helpful and importantly struck the right balance between being personable and fostering a good relationship and being to the point with answering queries. Not only did he sort my viewing times out rapidly, he also recommended another property that I actually liked even more than the first, his colleague who picked up on the lead was also really helpful during the viewing tour that David organised.

Ez · 29 August 2024

★★★★★ 5/5

Trustpilot

The Stirling Ackroyd team in Bermondsey…

The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the team have been very effective points of contact with the landlord.

Franklin · 5 May 2026

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 5/5

Google

Jasmine was so helpful and patient during my flat search and application process. She was very responsive, ensuring every question I had was answered. I highly recommend working with her!

Leah · 8 November 2025

★★★★★ 5/5

Google

Johann was so helpful! He made the whole process super smooth and straightforward, thank you!

Jules · 16 March 2026

★★★★★ 5/5

Google

We engaged the services of Stirling Ackroyd Dalston to sell our flat. Quality of marketing of the property was high and Silviu was exceptionally lovely to liaise with, very respectful and professional. We were given the opportunity to accept/decline all proposed viewings, they were carried out punctually, promptly and left the flat as we expected after each session. Feedback was given after each viewing, which we found useful to improve our chances of securing a sale. No hard sell, no aggressive tactics - a pleasant experience from start to finish.

Christina · 12 November 2023

★★★★★ 5/5

Google

Had a bad experience with Stirling Ackroyd in 2014 and was reluctant to use them again. Moving forward to October 2023 I decided to let my property with them hoping they were under new management. Surprisingly they were! Phillip Holland was extremely knowledgeable and more than that he was really helpful in getting me the exact tenants I wanted. I am so grateful for all his input and understanding. The other person I must mention is Christina in the office. She’s literally a gem so helpful and nothing was too much. So much so when I met the tenants they were also raving about Christina and how wonderful and helpful she was to them. All in all I am pleasantly surprised by the changes since 2014 and would not hesitate to use them again and again.

Sara · 12 November 2023

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 5/5

Google

As a first time buyer, the purchasing process felt huge and daunting. But, Aby was wonderfully patient, flexible and reassuring throughout. We are now happily settled in our new property and ever so grateful - thanks Aby and the team! :)

Chloe · 16 March 2026

★★★★★ 5/5

Google

A very professional and efficient service. The staff are lovely and I particuarly appreciated their rapid response to any queries, either over the phone or via email. They were always willing to listen and to sort out any problems quckly. Silviu handled final negotiations brilliantly for which I am eternally grateful. Thank you to everyone involved.

Ann · 19 March 2026