Stirling Ackroyd Dalston reviews

★★★★★ 5/5

Google

I have been working with Stirling Ackroyd in Dalston for several years for both rental and sale of a property. I have always found them to go the extra mile to ensure the best experience and smoothest outcome possible. In particular I would like to thank Silviu Strufanga, Liam Gaffey and Aby-Gayle Campbell from the sales team for their professionalism, help and support throughout the sales process. I would also like to thank Philip Holland and Moesha Bhadesh from the rental team for their exceptional management of my rental property and for their help and support throughout the rental process. I highly recommend this firm.

Jen · 16 March 2026

★★★★★ 5/5

Google

Jasmine has been incredibly helpful throughout the entire rental process. We stayed in very close communication with her at every stage, and she always did her best to provide support and guidance. Thanks to her help, we were able to complete everything smoothly and secure a place we really like. We are very happy with it and would like to thank her again for all her assistance!

Carrie · 16 January 2026

★★★★★ 5/5

Google

We can’t recommend Zak at Stirling Ackroyd Estate Agents Dalston highly enough. He went far above and beyond to help us through the entire rental process, from our first enquiry to signing the contract and moving in. As we were outside of the UK at the time, Zak arranged a virtual viewing for us and sent us detailed videos of the property, which gave us complete peace of mind. He was incredibly quick to get the process moving once we decided to proceed and always kept us informed with clear next steps and prompt follow-ups. His communication was outstanding, he responded to our questions almost instantly, no matter the time of day. We did have a couple of slight issues on our side with the application, but Zak was so patient and supportive, working closely with us to get everything in order and keep things on track. Thanks to Zak’s professionalism, efficiency and warm approach, the experience was smooth and stress-free from start to finish. If you’re looking to rent or buy through Stirling Ackroyd Dalston, we highly recommend asking for Zak, you’ll be in excellent hands!

Mick · 24 July 2025

★★★★★ 5/5

Google

For many years now we've been using Stirling Ackroyd Dalston to both buy and sell property and also for their rental service (we rented out property). They really have gone the extra mile on all occasions. Great communications, highly personal and just get the job done. (Silviu is a true professional). I can't recommend then enough.

Daniel · 16 February 2026

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Aimee and the team at Stirling Ackroyd in Hackney achieved the full target price in a very challenging market, but what really impressed me was the rest of their exceptional service.

Justin · 10 August 2026

★★★★★ 5/5

Google

I have bought, rented and now ultimately sold with Stirling Ackroyd Dalston and had a great experience each time; particular shout out to Aby-Gayle who has been fantastic during the sales process, going above and beyond to proactively keep everything and everyone on track, and in addition being an absolute pleasure to deal with.

Mia · 16 February 2026

★★★★★ 5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 5/5

Google

I am very satisfied with the service I received form Stirling Ackroyd on my recent sale and in particular Liam & Harry from the Dalston branch who were always available, great communicators and kept me informed as well as clinching a great sale on my behalf. Would definitely recommend and use them again.

Fiona · 16 December 2025

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Google

Johann has been exceptionally helpful in finding and securing the right property based on my requirements. I really appreciate his dedication, and that of Stirling Ackroyd as a whole, in understanding both tenants’ and landlords’ needs to ensure the best possible outcome for all parties.

Siddhant · 16 January 2026

★★★★★ 5/5

Google

Johann has been incredible throughout our flat search! He’s sent over great options, always considering our feedback and organises viewings quickly and efficiently. He’s genuinely kind, friendly and super helpful - thank you so much.

Daisy · 26 March 2026

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Google

Johann was great. He didn’t just help us find a property, but supported us throughout the whole referencing process as well. He was always quick to reply and has good knowledge of the market.

Lucas · 16 March 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Google

Great experience with Abi ! Not only was she efficient, super flexible and professional, she was friendly and fun making the potentially stressful experience so much better. Huge thanks to Silviu and his team too. Highly recommend!

Kate · 16 February 2026

★★★★★ 5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

★★★★★ 1/5

Google

I had a deeply disappointing experience with this estate agent. From the moment I submitted my offer to purchase a property, I was repeatedly given misleading information. When significant issues were raised by the surveyor, the agency continued to be evasive rather than transparent. Their handling of the entire process felt highly dishonest and left me unable to trust anything they said. I ultimately withdrew from the purchase because of their behavior, and I would strongly advise others to approach this office with caution.

Adrian · 16 March 2026

★★★★★ 5/5

Trustpilot

5 star

I have my property let through Stirling Ackroyd. I have been with the company a number of years. The past few years Sarah Jones has been my property manager and she has been outstanding. She always phones me to explain any issues and then keeps me updated until any issues are resolved. She had to deal with quite a big issue over a year ago and had to deal with the tenants on a daily basis for some time. She did so professionally and kept me updated every step of the way offering advice. I would recommend her to anyone looking for a 5 star property manager!

Angie · 23 October 2025

★★★★★ 5/5

Google

Had a great experience buying through Sterling Ackroyd. Harry was excellent from start to finish - facilitating multiple viewings, quick responses to all our questions, and mediated well between us and the seller. Would definitely recommend and use Sterling Ackroyd again!

Hayden · 16 December 2025

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026