Trusted Agent profile · Hackney
Verified
★★★★★
343 reviews across 1 platform
Hackney, N1 6DX
Reposit's office in Hackney is rated 3.9 out of 5 across 343 reviews on 1 platform, including 343 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Reposit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
1/5
GoogleAbsolutely disgusting how they treat tenants, I had to move out of my property due to financial difficulties and have been met with nothing but rude, nasty and just outright awful attitudes from staff members. I was unfairly charged. Didn’t …
Hi Amy, We appreciate your comments as Reposit is always striving to improve on our … More
1/5
GoogleThey should be ashamed of what they're charging. £3k per month for a 3 bed flat on Muller Road, with one bedroom being barely bigger than the bed in it, a garden that looks like a bomb has been dropped on it, and with every single piece of …
Hi Alex, I think there's been a misunderstanding as we are not in control of the rents on our platform, we advise landlords/agents to ensure rents are at fair market rates, but we cannot change the rent on their behalf. We are really sorry … More
1/5
GoogleStay away. Upon check out from the property I rented the landlord raised a payable amount for me, the tenant. Even though I provided evidence that the landlord was wrong they didn't accept it and I had to pay £60 to raise a dispute when the total amount charged was £70. I was forced to pay the false amount.
Thank you for taking the time to share your concerns. We genuinely value feedback, as it helps us improve our services. However, we are struggling to locate your details in our system, making it difficult to identify the case you're … More
1/5
GoogleLeft tenancy nearly a year ago. Landlord refused to update records. Now I’ve been charged another ‘fee’ and nothing can be done about it unless the landlord takes action. No control at all for tenants. Everything in landlords favour. Perfect service for greedy and incompetent landlords. As a tenant, AVOID
Hi Hannah, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you've experienced, and we want to assure you that we … More
1/5
GoogleScam company - do not use! - the fact they don’t even have a phone number shows they don’t want to hear the truths from their customers ( as we have A LOT to say). …
Hi Isla, We’re sorry to hear about your frustrations and we want to address your concerns … More
5/5
GoogleWe have been using Reposit as a company for a few months now and everything is going great. Service from Gurman has been fab, always on hand when you need him. It's great to offer our customers, especially the students who may be struggling to find the cash for traditional deposits. Fab concept and great company to work with.
1/5
GoogleI would personally not use this service again as my experience was paying for charges which I didn’t agree with in order to close a case.
1/5
GoogleThe responses are too slow from the stage of booking the viewing, It has been 5 days since I have been trying to reach out but still I have no viewing booked The person responding on Whatsapp take a day to reply to your text and would disappear again. Very frustrating service.
5/5
GooglePrompt service what we need , very Happy for that
Hi Potnuru, Thanks for taking the time to share this!
5/5
GoogleHighly Recommend it to all letting agents. Easy to use for tenants, and excellent customer service! Shout out to Gurman our account manager who is always on hand to help and improve our service!
1/5
GoogleMe and and my house mates feel scammed by this website and our landlord, having extra payments here and there but being forced to use it to live in our previous house
Hi Harriet, We’re sorry to hear about your experience and understand your frustration. To … More
1/5
GoogleShameless scalpers. They charge £60 to dispute fees, so they can basically take £60 from you and you can't argue. The whole business model preys on people who can't afford the £500 deposit.
Hi there, Thank you for your feedback, and we're sorry to hear that you were unhappy with … More
1/5
GoogleAvoid This “Scheme” My first and last time using a deposit replacement service! Tenants left the place as if they had no deposit to protect. They passed references ok and on …
Hi Rosh, Thank you for taking the time to share your feedback. We’re genuinely sorry to … More
1/5
GoogleTerrible experience. Loaded in favor of landlords. They can make claims for any charges without providing any evidence and if a tenant wishes to dispute this they have …
Hi Carlos, Thanks for your feedback. We’re sorry to hear about your experience and we … More
5/5
GoogleGreat experience with Reposit. The whole process took literally minutes from start to finish. Super clear, straightforward and no unnecessary back and forth. Made something that’s usually a pain feel easy and stress free. Would happily use again and recommend to anyone wanting a quick no nonsense setup.
5/5
Googlefriendly and efficient staff. CEO Hannah is great! Great website to use
5/5
GoogleWe have recently started using Reposit for our Nil Deposit Scheme we offer. Zoe has been really helpful with this transition and offered any support needed, making it a great system to use as a letting agent.
5/5
GoogleI had jennie to thank for her amazing help to retriev some money that had been duplicated. Much appreciated
1/5
GoogleNo answer on phone, email or Whatsapp, you are FRAUDULENTLY advertising my clients properties please contact me URGENTLY to resolve.
Hi Sarah, this is a claim we take very seriously. We have not received any missed emails from you and we've reviewed our Whatsapp and can't find anything under your name. Please email us at hello@hybr.co.uk this morning and we will respond immediately.
1/5
GoogleNobody responded to my phone call, they responded to my emails without actually reading them, online forms too rigid and no way to get responses to my questions. Clunky and difficult.
Hi there, this is hugely upsetting for us. We are really sorry you felt the experience has been clunky, we are committed to building a solution that makes renting easy and enjoyable for renters. We’d love the opportunity to make things right. Please reach out to us directly on WhatsApp at +44 7863 186140, and we'll make sure you get the support you need.
1/5
GoogleI would not recommend using this service. I’ve used Reposit as a student for two separate tenancies, and both experiences …
Hi Lola, Thank you for taking the time to share your experience. We are genuinely sorry … More
1/5
GoogleAvoid this company at all costs. Reposit is an absolute disgrace of a service. They charge a smaller, non …
Hi Rayna, We are truly sorry to hear that you’ve had a disappointing experience with … More
5/5
GoogleGurman and the team have really helped in levelling up our business offering. We're delighted to be partnered with Reposit. Thanks All!
1/5
GoogleReally disappointed with this company. They carried out an insulation survey of my property and it took them 7 months to produce the report which contains fundamental errors. Despite the latest EPC recommending cavity wall insulation and that you can literally see into the empty cavity, these guys reported that there is cavity wall insulation already installed. I wouldn’t recommend this company for property surveying.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reposit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
