Reposit Hackney reviews

Thank you so much Kayleigh! We love working with you.

Hi Laura, Thank you for taking the time to share such a detailed account of your experience. We are genuinely sorry to hear that you feel let down by the process and that it caused you frustration after your tenancy ended. We never want any customer, tenant or landlord, to feel dismissed or unheard. **We would like to clarify how our adjudication process works** Reposit’s adjudications are carried out by independent, professionally accredited adjudicators. They apply the same evidence standards that are used across the wider deposits industry, including government-approved deposit schemes. Landlord-provided check-in and check-out reports are generally considered primary evidence only because they are created by an independent third party at the start and end of the tenancy. However, tenant-submitted photos, videos, and correspondence can and do form part of the evidence considered when relevant and verifiable. We are sorry if you felt your evidence was not given appropriate weight. We would never intentionally disregard information provided by a tenant, and we take concerns about perceived imbalance very seriously. **Regarding the email you received before the adjudication decision** We appreciate how the wording could have caused concern. That message is part of an automated pre-decision process designed to outline all the possible outcomes, including potential charges if the adjudicator finds in favour of the landlord. It is not intended to imply the result has been predetermined. Based on your feedback, we will review this communication to ensure it is clearer, more neutral, and less distressing for tenants. **We want to investigate your case fully** While we cannot discuss case details publicly, we would really appreciate the chance to review your file to understand exactly what happened and whether any processes need improvement. If you are willing, please contact us at hello@reposit.co.uk with your details so our senior resolutions team can personally re-examine the matter. **Your feedback matters** We take every complaint seriously, and we continuously review our adjudication guidelines, communications, and service quality to make sure tenants and landlords are treated fairly. Input like yours helps us improve. Thank you again for sharing your experience, and we hope you’ll allow us the opportunity to look into this further for you.

Hi Joe, We understand how frustrating it can be to receive end-of-tenancy charges, particularly when you feel they are unfair. However, we'd like to clarify a few points about how Reposit works. Reposit is an alternative to a traditional cash deposit, rather than a deposit itself. As such, landlords and agents remain responsible for assessing any end-of-tenancy charges and proposing claims based on the condition of the property, just as they would under a traditional deposit arrangement. Reposit does not determine, approve or set these charges. We always recommend that tenants take the time to review how Reposit works before choosing it as their deposit alternative, including the terms and conditions that explain the dispute process and any associated fees. When a tenant wishes to formally challenge a charge, Reposit provides access to an independent adjudication service. The £60 dispute fee is clearly outlined within our terms and conditions and helps cover the cost of the independent review. Importantly, this fee is fully refundable if the adjudicator rules in the resident's favour. As the adjudication process is independent, Reposit cannot influence the outcome or dismiss charges on behalf of either party. The purpose of the service is to ensure disputes are assessed fairly and impartially based on the evidence provided. We appreciate that this experience has not met your expectations, and we're sorry that you felt unsupported during the process. Customer feedback is important to us, and we'd welcome the opportunity to review your experience further. If you'd be willing to contact our support team on hello@reposit.co.uk with your tenancy details, we'd be happy to look into the matter. Kind regards Reposit Customer Support Team

Good Morning Mark, Thank you for your review. Thank you for taking the time to share your feedback. While we value all reviews relating to our service, it appears your comments refer to your tenancy which is not managed by Reposit. To clarify, Reposit is a deposit alternative provider. We give tenants the option to pay a non-refundable fee instead of the traditional five-week cash deposit. We are not involved in the management or maintenance of your tenancy. If your experience relates to another company, such as your letting agent, we recommend leaving your review on their Google page. Alternatively, if your review was intended to reflect your experience with Reposit, we’d welcome you to amend it accordingly. Kind regards, Reposit Customer Support Team

Thank you so much for reaching out, and I'm really sorry you had trouble getting hold of us, I can imagine how frustrating that must have been, especially when you're keen on a property. I'm pleased to say we've now gotten in touch with you and connected you directly with the agent advertising. Hopefully it's the right fit for you! If for any reason it's not, or if you need any further help, just let our team know and we'll be happy to assist you with other options. Again, apologies for the delay on our end. Best of luck with the viewing! Kind regards, Idnaan Head of Account Management

Good Morning Hammy, Thank you for sharing your feedback. We’re sorry to hear that you feel this way. Reposit does not allow landlords or agents to simply decide that a tenant is liable for charges without an opportunity to respond. Where a tenant disagrees with charges raised at the end of a tenancy, Reposit provides a mediation service through which the tenant can challenge the charges and provide supporting evidence for consideration. We also understand that paying unexpected charges can be difficult, which is why we offer payment options designed to help accommodate a tenant’s individual circumstances where an amount remains due. We note that you have used this option for repayment of the charges. We aim to treat all customers fairly and to provide a clear and impartial process for resolving disagreements between tenants and landlords, and should you like to discuss your payment options further, please reach out to hello@reposit.co.uk. Kind Regards Reposit Customer Support Team

Hi Eli, Thank you for taking the time to share your feedback. We're sorry to hear that you were unhappy with your experience. Having reviewed your account, we can confirm that the £30 charge was not for a future year of cover. As explained during your conversation with our team, this annual fee became due on the anniversary of your tenancy and related to the 12-month period that had already elapsed while your tenancy remained active. We appreciate that receiving a charge shortly before moving out can be frustrating. However, for tenancies that continue beyond 12 months, the annual fee is payable on each tenancy anniversary in accordance with the terms and conditions agreed to when the Reposit was taken out. Your tenancy had continued beyond the previous anniversary date, which is why the fee was applied. We are sorry that the initial interaction did not meet your expectations, but we do not believe it is fair to suggest that Reposit is a scam. Our team reviewed your query, escalated it to a colleague when requested, and provided an explanation of the charge together with the relevant sections of the terms and conditions. If you would still like us to review your concerns further, please contact us directly and we would be happy to assist. Kind regards, Reposit Customer Support

Hi Alyssa, Thanks for leaving a review, we’re glad to hear our team could help you out and that your mind was out at ease. It's really what Reposit's Customer Support Team strives for!

Good Morning Grace, We're sorry to hear about your experience. From your review, it sounds as though your tenancy may have ended because you purchased the property. While we'd need a little more information to review your specific Reposit, it also sounds as though your letting agent or landlord may not have taken the necessary steps to close your Reposit at the end of the tenancy, which could result in standard fees continuing to be requested. We'd like the opportunity to look into this for you and understand exactly what has happened. Please contact us directly at help@reposit.co.uk with your property address or Reposit reference, and our team will be happy to investigate and help resolve this. Kind regards Reposit Custoimer Support Team

Hi Luke, Thank you for your feedback. We’re sorry to hear that you are unhappy with your … More

Hi Ella, what’s your phone number? We will give you a call today and investigate immediately. We’re so sorry you’ve had this experience, this is not how we treat our students. Please let us help, and turn this around.

Hi Julie, Thank you for taking the time to leave this review, we're glad to hear our Customer Support Team were able to resolve your query.

Thank you for your feedback, and I'm really sorry for the frustration you experienced trying to reach us. I completely understand how disappointing that must have been. The property you enquired about had already been let, but the agent hadn't updated the listing yet. We've addressed this with them directly. That said, we should have communicated with you much sooner, that's on us. I'm glad our team has now been in touch to share other available properties and help with your search. We're taking your feedback seriously and working with our agents to make sure this doesn't happen again. If there's anything else we can do to help, please do let us know. Thanks again for giving us the chance to make this right. Best, Idnaan

Hi Cameron, Thank you for taking the time to share your feedback. … More

Hi Chris, Thank you for sharing your feedback with us. We are sorry to learn that your … More

Hi Ross, We’re sorry to hear that you feel dissatisfied with your experience, and we’d … More

Hi Erin, Thank you for the review! We're glad to have been of help.

Hi Ruta, Thank you for taking the time to share your experience. We’re sorry to hear that … More