Trusted Agent profile
★★★★★
358 reviews across 2 platforms
302-304 Mare Street, London, E8 1HA, Hackney E8 1HA
Foxtons's Hackney office at 302-304 Mare Street is rated 3.9 out of 5 across 358 reviews on two platforms, including 223 Google reviews rated 4.6. The 135 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleMartina Conteh was fantastic in our search for a property upon arriving in the UK, we could not recommend her more highly. She was responsive, professional, extremely generous with her time (she drove us to multiple viewings at one point) and considerate. Thanks to Martina and Foxtons for such refreshing assistance!
5/5
GoogleI just wanted to say a big thank you to Jake Boateng. I came into the office having some questions about property. He was able to calmly answer all my questions and guide me on the next steps
5/5
GoogleRyan was wonderful from beginning to end. Our sale hit a few bumpy patches along the way and he handled every situation perfectly. He was pleasant, polite and proactive at all times. I particularly appreciated the speed at which he responded to messages. I highly recommend both Foxtons and Ryan.
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
1/5
GoogleDisgustingly unprofessional and frustratingly insincere service. To name Joe in particular, he means not a word of what he says. In amongst a full list of maintenance issues, our front door did not lock when we moved in, and despite Foxtons knowledge of this, nothing had been done to solve the issue. 4 weeks on, with over 3 calls a week, I still can not get onto joe despite being told time and time again “he will get back to me later in the day”. Today I called to make an official complaint about the standard of customer service provided and as soon as the I was put through to someone, the call dropped. This has happened 3 times today. I’m completely and utterly appalled with the miscommunication on all levels. My flat mates and I are wishing we never chose Foxtons.
Hi Quinika, thank you for taking the time to leave your feedback. We're sorry to hear that you are unhappy with the experience you have had. We understand through liaising with our team in Hackney that you have been speaking directly with Joe and your landlord regarding any issues you may be experiencing. Please do feel free to reach out if you have any other concerns you would like to address. Best wishes to you in your new flat.
1/5
GoogleThis agency is a complete joke. We've had mold in our property since October of 2018 and have been in constant communication with updates on the condition of the home. They've sent 5 different contractors around with little notice and haven't presented any kind of report to inform us of the severity of the issue. The "help" they sent for the mold was a copy and paste definition of how mold occurs and solutions that include breathing less. Although we continue to chase on a solution, they neglect to give full answers and continue to lead us in a circle of never ending back and forth emails that lead to nothing. We've had declining health conditions as well as a poor piece of mind constantly worrying about the state of the building we are living in. If at all possible, avoid Foxtons. They come at a high price to do absolutely nothing.
Sorry to hear of this Alyssa. We do take the feedback of all of our customers very seriously. Please get in touch with us at your earliest convenience so we can look into things further for you.
5/5
GoogleFoxtons Hackney have been superb. Special shout out to Jake Boateng who not only found us the property that we ended up buying, but also took us to see 3 viewings at short notice! Great service.
5/5
GoogleJake was super helpful and showed me several apartments. highly recommend his help :)
1/5
TrustpilotIf I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
5/5
GoogleI had a great experience working with Foxtons. Although I didn't end up purchasing a property with them, they were very communicative and helpful throughout my search. I worked with Jake Boeteng who was great.
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
4/5
TrustpilotPhilip from Foxtons
Philip from Foxtons has been very helpful and consistent with helping find a suitable property for me Thank you
5/5
GoogleJake Boateng's commitment to transparency and prompt communication made me feel well-supported throughout. I highly recommend Jake for his friendly and honest demeanor, making my real estate experience both positive and genuine.
1/5
TrustpilotMore than £600 "stolen" in unjustified deposit deductions.
DO NOT RENT through Foxtons. More than £600 "stolen" in unjustified deposit deductions. Really shady practices.
5/5
GoogleWe had to find a flat in a rush and Michael was so helpful. He was very friendly, professional and communicative from the beginning, keeping us informed through every step of the process. We got everything sorted in under a week and I really appreciate it.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Foxtons. The service was professional and efficient throughout the process.
1/5
TrustpilotCannot believe that they held our money…
Cannot believe that they held our money for more than 3 months and not give it back to us! No communications at all! I am wondering where the good reviews are from!
5/5
GoogleHad a fantastic experience with Nashe
Thank you for your positive review! Sophie, … More
1/5
GoogleTerribly rude and arrogant. Mare st office. James Teulon, the sales manager was unprofessional and rude. Their property are over priced. I made a perfectly respectful offer as a cash buyer on a property to which he simply responded “rejected” and hung up. Without even putting my offer forward to the vendor. Which by the way they have to do by Law within 48h. Goes to show there’s a reason for Foxton’s bad reputation. Avoid this branch. And theses agents. You will find similar properties from other agency at a lower price and much more pleasant and professional agents.*tho I should add that Kayla who I view properties with In The past is brillant.I wish her the best but I will not be dealing with that agency again
5/5
GoogleI write this sitting from my amazing new flat that was found for me by the total LEGEND that is Jake of Foxton's. I absolutely Loved working with Jake, he totally got what I was looking for and didn't laugh at me too much when I briefed him that I was buying a flat for my dog :) He's a really clever and charming guy, he was really fun to chat to and super communicative and friendly. I felt so looked after by him, he was there for me every step of the way. I wouldn't hesitate to recommend him to anyone looking for their next home, or just a good chat and a car ride. THANK YOU JAKE !!!
5/5
TrustpilotI had the pleasure of working with Asim…
I had the pleasure of working with Asim Chaudhry, during my home search, and I can confidently say he is one of the most dedicated and professional real estate agents I have ever met.
1/5
TrustpilotVery poor experience with Foxtons…
Very poor experience with Foxtons Hackney.
1/5
TrustpilotExtremly stressful
I have always been a responsible tenant, paying my rent on time and keeping clear records of every payment. However, my experience with Foxtons has been extremely disappointing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hackney office has 358 reviews across two platforms: 223 on Google, 135 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Foxtons Hackney is rated 3.9 out of 5 across all 358 reviews, and 4.6 out of 5 on Google from 223 reviews, checked 9 October 2026.
Foxtons Hackney, 302-304 Mare Street, London, E8 1HA, Hackney E8 1HA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.