Trusted Agent profile · Hackney
★★★★★
752 reviews across 2 platforms
28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU
Foxtons's office in Hackney, at 28-30 Stoke Newington Church Street, is rated 3.9 out of 5 across 752 reviews on two platforms, including 169 Google reviews rated 4.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service with really helpfull…
Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.
5/5
TrustpilotAmazing stress free experience from Joe…
Amazing stress free experience from Joe and the team there at foxtons. Thanks so much guys
5/5
TrustpilotGreat service.
I just want to say our property manager Abigail Goad is absolutely amazing. We have tenants who are quite high maintenance but Abigail sorts everything out with super efficiency.
5/5
GoogleWe bought our property with Foxtons. Ellie and Chris were brilliant - incredibly responsive, proactive and helpful. They went above and beyond. Thank you for making everything so smooth!
Hi Jessica, Congratulations on buying your new home! Thank you for your positive review - We really appreciate the feedback! Sophie, Foxtons Stoke Newington Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
4/5
TrustpilotThank you Habiba!
Habiba was very professional, helpful and friendly throughout the whole process.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotSo far, all good
Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.
5/5
TrustpilotQuick and Easy
The service I got from Ash was exceptional.
4/5
TrustpilotOverall good experience with Foxtons
Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.
1/5
TrustpilotFoxtons Review
Foxtons Review0 Stars is not an option but for Foxtons they should make an exception.This is one of the worst companies I've ever had to deal with. Every person we've had to deal with came across as ignorant, lazy, or incompetent.They let an uninhabitable property without doing a proper inspection or going on site themselves. They claim they did but...When we got there, the flat hadn't been thoroughly cleaned, the hot water does not work, there is almost no water pressure, the smoke detector was not functional, the kitchen curtains are a fire hazard, there is mold in the flat, the shower doesn't work, and the toilet had been replaced but improperly installed. None of this matched the pictures posted by Foxton's website and was completely misrepresented.They also use underhanded and high pressure tactics to try and close the deal and did not explain our rights and options for a contract. They care purely about volume of customers not about quality of listings or level of service they provide after a deal.They will not respond to emails or phone you back. You will have to repeatedly call just to get through, only to have them fob you off with some excuse or pass you on to someone else. We've had contact with at least 7 people on their side and exactly one of them did what they said they would do.From a dedicated maintenance "professional" who doesn't know how to schedule and does not follow up to ensure the job was completed to a senior property manager that I wouldn't trust to oversee a dollhouse who constantly "delegates" but doesn't take accountability or follow up when there has been no reply for days from their representative, anyone we dealt with was a complete nightmare.When I read articles like "Foxtons has come under fire after a couple found their estate agent had signed them up to lease the wrong property" or "Foxtons charged us £4,000 to find totally unsuitable tenants", I can only think to myself; that sounds like them.If you are forced to deal with them, God help you, since nobody from Foxtons will.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
1/5
TrustpilotThe worst renting experience ever!
The worst experience I had renting out an apartment throughout my life!Worked with Olivia Taylor as an apartment manager. Discovered the problem upon moving to the apartment and used my Right to Unwind to terminate the contract. Upon discovery of the problem, Foxton side became completely unresponsive and not willing to find a resolution. Olivia Taylor was unable to respond to emails within 7 days of disputes and twice failing suggested 3 day to respond timeline. Her response over WhatsApp was: "I’m not in the office so when I am available to do so I can put it in an email. ..., I just haven’t had a chance to put it in writing". And she didn't have time to respond for 7 days straight.They even failed to pass the information to the landlord they were representing. Only when I reached out to the landlord directly, we were able to quickly find a resolution, while Foxton's were the blocker all this time.Suggest avoiding them at all costs!
5/5
TrustpilotAdar Sinai Exceptional Service at Foxtons
I have had the pleasure of working with Adar Sinai at Foxtons, and I cannot recommend her highly enough. From the very beginning, Adar has demonstrated a level of professionalism that is truly exceptional. She consistently follows through on her commitments, which sets her apart as the one person at Foxtons who always does exactly what she says she will.My experience was stress-free and easy because of her attention to detail, excellent communication skills, and unwavering commitment to offering the best possible service. Along with her expertise and dependability, Adar goes above and beyond to make sure that everything is done with efficiency and careIf you're looking for someone who delivers results and takes customer satisfaction seriously, Adar is undoubtedly the person to trust. Thank you, Adar, for your outstanding service, you have made a significant difference in my experience with Foxtons.
1/5
TrustpilotDO NOT RENT FROM THIS COMPANY!
DO NOT RENT FROM THIS COMPANY!! Do yourself a favor and headache and stay away. I wish I listened to the other reviews. Hands down the worst rental company I have ever dealt with. Do not rent from this company. I dealt with Lydia as the rental agent and non stop contact until I signed and they had my money and crickets after that. As it I rented a short term unit, she refused me to see the apartment prior and when I showed up on day one of my rental it was listed completely wrong to what I signed. I was beyond disappointed, and trying to solve that matter was a joke and offering me £150 to say sorry on a £10,000 3 month rental - I said that was not acceptable and they gave me £350 final offer or I would have to find a new place. Don’t expect to get your damage deposit back, I received half of mine yet left the apartment exactly how I found it with zero issues.
5/5
TrustpilotSince Aga Witkowska took over as the…
Since Aga Witkowska took over as the account manager for my tenancy, there have been significant improvements. Tasks that used to take weeks are now being resolved within days, and the overall communication has become easy and more efficient.When I first moved in, the condition of the building’s stairs was shocking, and it felt like no one was addressing the issue. Yesterday, the stairs have been repaired, the bathroom resealed, the locks replaced, the flickering light fixed and the windows, which were in bad shape, are set to be replaced soon.Aga has been great at listening to concerns and communicating them effectively to the landlord. She’s able to strike the right balance, ensuring that both the tenant and the landlord are happy. Aga has been a true asset, making me as a tenant feel well cared for and positively reflecting Foxtons’ reputation and commitment to good service.
5/5
TrustpilotHarry Fox My Property Manager at…
Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended
Hi Andrew, We’re pleased to hear your properties are being managed effectively and that issues are being resolved quickly and efficiently. Alex, Get it done with London’s number 1!
5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
Hi Bhaskar, Thank you for your feedback. We’re really pleased to hear you felt well supported throughout your search and that we could help you find the right home. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAmazing service and personality
My partner and I were looking for property to rent in the Marylebone area. Olivia from Foxtons Marylebone branch reached out to us almost as soon as we posted a viewing request on a property website. She asked all the right questions from the start and invited candid feedback after each viewing in order to find the right match for us. Apart from being very patient and professional in answering all our questions, Olivia is also very friendly so making every viewing trip a pleasant experience.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
1/5
TrustpilotFoxtons Hackney POOR SERVICE don't use them…
Foxtons Hackney provided me with a very poor service. I was passed around various people, finally to be left with Danny. Danny was aggressive and bulldozing, trying to knock my sales price down, not listening to my needs or to my timeline. On a few occasions I seriously thought he was on drugs as he wouldn't stop talking and I wasn't able to fit a word in edgeways. Danny got some crucial details wrong and his input only delayed the process further. I had to exchange contact details with the buyer to help smooth things over and expedite the process. Foxtons were more than disappointing. Jake Boateng was the only reliable employee at Foxtons and deserved all the commission they received from my reduced sale price. They were disorganised and obviously didn't communicate well between depts. I was left waiting for months with a reduced sales price and very poor customer service. Will never sell through this agency again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hackney office has 752 reviews across two platforms: 169 on Google, 583 on Trustpilot (across the whole business).
Foxtons Stoke Newington is rated 3.9 out of 5 across all 752 reviews, and 4.7 out of 5 on Google from 169 reviews.
Foxtons Stoke Newington, 28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU.
