Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOUR BEST :)
OUR BEST :)Senior property manager JADASA ANDJADIUMI has truly made a difference with her assistance in addressing the shortcomings in our home. Through dedication and professionalism, she has created a warm and inviting atmosphere. We appreciate her attention to detail and solution-oriented approach in helping us with every aspect of our home."
Mahmut · 16 February 2024
Agent replied · 24 October 2024
Dear Mahmut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotI had the most horrendous experience…
I had the most horrendous experience ever with dexters old Brompton road office. Particularly with the unprofessional and useless director called Eleanor. She constantly lied to me about the amount of viewings and whether the keys were actually working. Please do not use the service of this agency. It was disorganised and terrible. I had to leave them after 3 weeks where they wasted my time. I will never use these people again.
Simone · 10 May 2022
Agent replied · 24 October 2024
Dear Simone, Thank you for your feedback. I am sorry to hear what you have experienced. I have forwarded your comment on to our Area Director for them to review with the team. Kind regards, Asma Chughati, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Estate agency
Excellent Estate agency. I want to thank Josep, he was very polite and helped us a lot. I definitely recommend this agency.
Ricardo · 22 October 2024
★★★★★ 5/5
TrustpilotExcellent property management team
I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.
Rebecca · 23 October 2023
Agent replied · 24 October 2024
Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly team
Konrad is friendly and has been very helpful and accommodating in our property hunt
Andrea · 13 June 2023
Agent replied · 24 October 2024
Dear Andrea, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMia has been so helpful and responsive…
Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.
Fleur · 9 March 2022
Agent replied · 24 October 2024
Dear Fleur, Thank you for your review, and mentioning your experience with Mia. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood Property Management
Good Property Management- Louis Preston is great.
Nicola · 6 December 2023
Agent replied · 24 October 2024
Dear Nicola, Thank you for taking the time to leave a wonderful 5* review. Louis will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotA friendly and dedicated team who work…
A friendly and dedicated team who work hard together to provide an excellent, highly professional service that delivers a successful completion. Alistair, Jenny, Nick and Carlo were great, always readily and cheerfully available throughout the process, smoothing the way. We are delighted with every aspect of the service received and highly recommend Dexters.
Glyn · 17 October 2022
★★★★★ 1/5
TrustpilotThe worst letting and property…
The worst letting and property management company ever!! They do not care about the tenants, only the landlord. As long as the landlord gets a good offer, they won’t bother helping with issues in the property. And they trick you with adding stuff to your contract after you’ve signed and paid deposit / rent so you are left with no choice but accept whatever they add into the contract.
Alex · 13 October 2022
Agent replied · 24 October 2024
Dear Alex, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe found our gorgeous new place through Rachelle Campbell at Dexters Hackney. She went above and beyond to ensure that we got the apartment and made the transition seamless - she helped with all of our queries even post getting the keys to the new place. Really lovely to deal with!
Hannah · 26 February 2024
Agent replied · 23 October 2024
Dear Hannah, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Rachelle, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotLindsey was very responsive to our…
Lindsey was very responsive to our questions. Assuring use throughout the moving out process, which can be stressful.Would recommend again!
Peter · 4 November 2022
Agent replied · 24 October 2024
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel Burrel is a star
Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled
Mustafa · 19 June 2023
Agent replied · 24 October 2024
Dear Mustafa, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent!
My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.
Anna · 14 July 2023
Agent replied · 24 October 2024
Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica has been really helpful and…
Jessica has been really helpful and very prompt in answering our queries.
John · 14 July 2023
Agent replied · 24 October 2024
Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThe worst property agent in existence
This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.
Jay · 24 January 2022
Agent replied · 24 October 2024
Dear Jay, We are sorry to read the contents of your review and understand that this matter is currently under review with TDS following the Landlord's instruction. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service all around
Great service all around. special thanks to Indre.
Zlatan · 25 October 2023
Agent replied · 24 October 2024
Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleInitial meeting with Dennis O was extremely professional and informative - first impressions gave me a good feeling that Dexter’s was right for us immediately. The follow up work from Joe Read proved just that - exceptional work rate and desire to get us the right tenant within the time frame we had set ourselves. Response times and updates were super quick and communication was spot on. Very happy with Dexter’s and would recommend wholeheartedly to anyone looking to use an estate agent in the area.
James · 24 October 2020
Agent replied · 23 October 2024
Dear James, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hackney Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GooglePaul Ford manages our property and is always prompt at responding to our concerns and getting any issues resolved. Recently we needed a dresser door fixed and Paul arranged for Dexter's handyman Kim to come in. Not only did Kim fix the issue, but he took the initiative to fix another bureau that he noticed needed attention and even replaced sealant behind the kitchen sink. We were so impressed and thankful that the overall upkeep of the property was treated as a priority, with future issues being anticipated and addressed without us needing to flag them.
Amanda · 24 October 2020
Agent replied · 23 October 2024
Dear Amanda , We greatly appreciate you putting aside the time to submit a review about our Hackney Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe had the pleasure of working with Joe Read, who was hugely helpful, kind and professional. He helped us rent a great property for a really reasonable price and it definitely felt like he personally cared that we found a suitable home. I would recommend him to anyone looking to rent or buy in the Hackney area. We also met with Billy, who was so patient and kind, answering hundreds of questions and being very supportive throughout our visit to the property.PositiveResponsiveness, Professionalism
Rosa · 24 October 2020
Agent replied · 23 October 2024
Dear Rosa, Thank you for taking the time in providing such lovely comments about Joe & Billy in our Hackney office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotProperty Management
I don't normally write reviews, but I have a new property manager, Joanne. I'm very pleased with her management of my property. She is very professional and takes personal ownership with matters as they arise. More importantly, she is excellent with my tenants and supportive to me providing pragmatic advice and cost effective solutions.
Anonymous · 22 November 2023
Agent replied · 24 October 2024
It’s great to hear that you have had a brilliant experience with our Property Management Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSince Natasha took over
Since Natasha took over, we've never had to wait too long for any issues to be fixed/solved, at the very least, she lets us know what's going on and when we can expect some movement. She has managed the renovation of our kitchen and our contract renewals with minimum fuss. Her communication is great._
Lanre · 21 November 2023
Agent replied · 24 October 2024
Dear Lanre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Jada
After some back and forth with my previous landlord, the property manager Jada Palmer entirely sorted the issue, she liaised with the landlord after the difficulty I was having. She was quick, efficient and had great all round service, can’t thank her enough for the attentiveness she showed to get this issue resolved.
Nn · 13 December 2023
Agent replied · 24 October 2024
Dear Nn, Thank you for taking the time to leave a lovely review regarding Jada. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic experience with Jadasa
I want to write to say how incredibly satisfied I’ve been with the lovely Jadasa who manages our rental property. Any problem that we’ve had so far with the property was treated well within 24 hours, with super competent technicians being sent in. Jadasa makes us feel listened to and valued, and this is priceless!
Laure · 27 October 2023
Agent replied · 24 October 2024
Dear Laure, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJoe Read from Dexters did a fantastic job letting our flat. He kept all of his promises and had the flat let for asking price within one week. Just as importantly he went above and beyond in helping make the process as smooth as possible, including helping us find cleaners for the move out and a contractor to help fix things before we moved. 100% would recommend.
John · 24 October 2022
Agent replied · 23 October 2024
Dear John, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hackney office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
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