Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with Alistair
We recently exchanged contracts on a transaction. The agent was Alistair Maclean. He was great throughout with chasing all parties to bring the transaction to a successful conclusion. This transaction involved a slow management company and Alistair assisted in chasing until we received all required responses.
Elena · 26 March 2024
Agent replied · 24 October 2024
Dear Elena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotMonika has handled any issues with my…
Monika has handled any issues with my property efficiently, quickly and always with patience and politeness.I am more than happy with the service and attention to detail given by her and the team at Dexters in their management duties.
Consumer · 2 August 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleJodie's team of estate agents are by far the most professional and efficient I have come across. After having a particularly negative experience with both an online and another local agent, it was such a relief to have a strong team conduct our viewings. I got the impression that they worked tirelessly to secure interest in our property. Harriet finalised our sale within a matter of weeks, and was brilliant in communicating with the buyer on our behalf, from the initial offer right through to completion. It was great to feel so supported throughout the whole process. I'd definitely use Dexters again if all their teams are this good.
Bex · 25 October 2019
Agent replied · 23 October 2024
Dear Bex, We are really pleased to read your positive review regarding the service from our Hackney Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent service. Very friendly staff and attentive to all details. From Joe to Rachelle everyone gets involved to secure a good and safe tenancy at best market value. I would recommend Dexters rental team to anyone wanting a quick and reliable long rent agreement.
G · 26 April 2024
Agent replied · 23 October 2024
Dear G F, Thank you for taking the time to leave a wonderful 5 star Google review. Joe and Rachelle will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDona has been efficient
Dona has been efficient, professional and works well with me and my tenants
Andrew · 17 February 2023
Agent replied · 24 October 2024
Dear Andrew,Thank you for taking the time to leave a lovely review regarding Dona. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI called the office today to ask about a rental properties in the area but got connected directly to the sale department. A gentleman named Mosh picked up the phone in lightening speed and was truly charming/cheeky over the phone that I considered looking to buy. He deserves a medal !! Top tier salesman. Had me fully engaged in the idea of potentially buying.
Jasmin · 24 October 2022
Agent replied · 23 October 2024
Dear Jasmin, It’s great to hear that you have had a brilliant experience with our Hackney office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you
I've been involved with Dexters for many years now and I just wanted to leave a review for Claire Gallagher. You done a fantastic job and it's always a great experience taking on the projects you put forward to me and team Mason's plumbing and heating services. Also Professional and Efficient.
Lee · 9 November 2023
Agent replied · 24 October 2024
Dear Lee, Thank you for taking the time to leave a wonderful 5* Google review. Claire will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotLied and mislead
When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.
Ewan · 21 September 2023
Agent replied · 24 October 2024
Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI received an amazing service
I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.
Jose · 27 July 2024
Agent replied · 24 October 2024
Dear Jose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRecently used the Battersea branch to…
Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!
Lottie · 30 May 2022
Agent replied · 24 October 2024
Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Property Service
Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord
Ken · 11 October 2023
Agent replied · 24 October 2024
Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI was very pleased with the whole process of selling our flat with Dexters. It was marketed professionally and they did a great job of seeking suitable buyers. Communication with Lea throughout was easy and she did really well at keeping the momentum going through conveyancing to get a quick completion.
Helen · 24 October 2023
Agent replied · 23 October 2024
Dear Helen, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hackney office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrom start to finish of selling our house Dexters have been impressive and professional. They have been great to deal with, incredibly efficient and flexible. Jodie and Hicham have made the process of selling our house very quick and painless, and were a huge help keeping things on track chasing up on both sides of our chain to get to exchange.PositiveResponsiveness, Quality, Professionalism
Jennie · 24 October 2022
Agent replied · 23 October 2024
Dear Jennie, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hackney office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotBailey is a superstar
We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!
Bobbie · 16 July 2024
Agent replied · 24 October 2024
Dear Bobbie, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have had the opportunity to deal with…
I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.
Mounaa · 14 November 2023
Agent replied · 24 October 2024
Dear Mounaa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI sold my property with Dexter’s in Hackney and could not be more impressed with the service I received. The staff were approachable, hard working and motivated to sell the property, but kept in mind my own personal needs. Jodie, was especially great, she listened to what I said and was really helpful whenever I needed more information or clarification on anything. I am so grateful for all of their help and could not be happier with the end result (I sold my property above the asking price- even though it was on with other agents). Thanks again- great work guys!
Mrs · 25 October 2018
Agent replied · 23 October 2024
Dear Eleanor, We are delighted to read that our Hackney Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleRuairi stayed on top of our purchase on a property that wasn’t a straightforward purchase helping us get over the line in the end and managing all stakeholder expectations
Philip · 2 December 2024
Agent replied · 9 December 2024
Dear Philip, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
TrustpilotAvoid at all costs!
Avoid at all costs!They are very unprofessional and disrespectful! They are not helpful at all and keep on dragging every request you may have! The staff is rude and not to be trusted! I had the worst rental experience ever and I wouldn’t recommend them!
Tomas · 29 February 2024
Agent replied · 24 October 2024
Dear Tomas, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleThank you for your help renting my apartment and credit to Joe for delivering on his promises.. Within 24 hours i had viewings and an offer. The whole team came round that day to go to work and delivered. Great work team.
Damien · 26 April 2024
Agent replied · 23 October 2024
Dear Damien, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe was helpful and…
Donalina Gargrupe was helpful and friendly in renewing my tenant's contract.
Elizabeth · 17 February 2023
Agent replied · 24 October 2024
Dear Elizabeth, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotBuying a property being sold via…
Buying a property being sold via Dexters was one of the worst experiences of my life. They failed to determine that the property they were selling had a Japanese knotweed issue costing us time and money. We were constantly harassed for updates even after we had given them, then threatened with the seller choosing another bidder. I will never go near this Estate Agent again.
Amanda · 27 June 2022
Agent replied · 24 October 2024
Dear Amanda, I am sorry that your experience with us was not as we would have expected. I have passed your comments on to the Office and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleShane has taken the time to understand my needs and share relevant properties. My queries have been answered promptly and viewings at convenient times. Really nice and easy comms. The wider team have also been helpful in other ways. Thanks!
Karissa · 26 May 2024
Agent replied · 23 October 2024
Dear Karissa, Thank you for your kind comments regarding Shane and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotMyra has looked after our rented flat…
Myra has looked after our rented flat in SE london for 8 years at Dexters and before that at the company they took over. She and the team have always done an amazing job both with us and the tenants in the flat. I would heartedly recommend them to anyone.
Stephen · 27 October 2023
Agent replied · 24 October 2024
Dear Stephen Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood customer service
Monika and Dominic, they have Good customer service. When reporting any problem they respond promptly promising to address the problem. And making a follow up giving you updates each and everytime until it is resolved.
Eswatini · 20 August 2024
Agent replied · 24 October 2024
Dear Eswatini, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.