Trusted Agent profile · Hackney

Dexters Hackney Central reviews

★★★★★ Great

2,016 reviews across 2 platforms

331 Mare Street, London, E8 1HY, Hackney, E8 1HY

Dexters's office in Hackney, at 331 Mare Street, is rated 4.4 out of 5 across 2,016 reviews on two platforms, including 297 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.8 / 5

297

Reviews on Google

This office

Trustpilot logo

1,719

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hackney office, from every platform, shown as written. First names only.

5/5

Google

If you want your house sold quickly at the best possible price, go to Dexter's! From my very first interaction some years ago with Jodie until I was finally ready to sell and met Will, I knew these guys would get things done. When I finally agreed to put my house on the market 'team Dexters' went forth like warriors to get it done! It was a pleasure to deal with the whole team who had the right balance of pulling together and competitive sprit that defines true sales professionals. Special mention to Ruairi whose experience and unflappability won through and he brought it over the line when the right buyers presented themselves!

Patricia · 26 May 2024

Agent replied · 23 October 2024

Dear Patricia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hackney office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Very happy with Dexters

We rented a property with Dexters a month ago. The process was very smooth and quick. We’ve now settled in and Dominic Glover has been very helpful in resolving all the issues faced when first moving in. Dominic is extremely proactive and a great problem solver. We hope this level of support remains for the full length of our contract, but from what we’ve seen so far, we are very satisfied. Thanks so much Dominic!

Silvia · 20 August 2024

Agent replied · 24 October 2024

Dear Silvia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Rachel Campbell is an excellent agent

Rachel Campbell is an excellent agent . She helped me rent my apartment at a higher rate . I do appreciate the services .Great and professional services.

Elias · 6 October 2026

5/5

Trustpilot

Great service from Olivier!

I recently had the pleasure of working with Olivier to renew my lease, and I couldn’t be happier with the experience. Olivier was incredibly proactive, ensuring that everything was handled efficiently and that I secured the best deal that perfectly suits my current situation. His extensive knowledge and honesty throughout the process were truly refreshing. If you’re looking for an estate agent who genuinely has your best interests at heart, I highly recommend Olivier!

Angelika · 19 August 2024

Agent replied · 24 October 2024

Dear Angelika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent Property Management Service

I am very happy with the property management service provided by Dexter and I would like to give a special shout out to the Senior Property Manager, Petros Giorganios. There was an appliance broken in my apartment and needed repair service. Throughout the process, Petros followed up my case closely, give me clear instructions and options on what I could do/choose to get repair done. He would give me phone calls to clarify and explain the situation, like how I should arrange parking space in my property estate and make sure I got it right. During the phone call, he is very polite and explain things to me patiently.

Ken · 3 May 2024

Agent replied · 24 October 2024

Dear Ken, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent service

I am very happy and grateful with how issues are promptly dealt with in management of my property.. Your timely communication with me and cost effecient solutions deserve high commendation I am over the moon with your service More grease to your elbows

Fred · 1 October 2026

Agent replied · 10 October 2026

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Trustpilot

Excellent work George Calderara and Isabelle Strack

My self and my husband had made the decision to value our property by 3/4 local estate agents. By far Dexter’s was the best so professional and I knew at that stage I wanted to instruct with them. George at the Hendon branch and Isabell were the two individuals we had the pleasure of dealing with. As much as I didn’t enjoy the process of selling and buying they could not have done any more to be supportive and professional. It’s a very emotional process and takes time and patience but like I said they were very professional, kind, patient and always there for a chat. Well done Dexters. Thank you George and Isabelle for everything. Trust them they will deliver and you will be impressed with them.

Marela · 29 April 2024

Agent replied · 24 October 2024

Dear Marela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I had raised few issues with my rental…

I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!

Setareh · 10 April 2024

Agent replied · 24 October 2024

Dear Setareh, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

I viewed a flat to rent through Dexters a few months ago and Rachelle showed me around and she was very clear and helpful regarding the property. Rachelle immediately sent me the application form as I was interested and over the next couple of days she was timely in response to questions and helped with all the information needed. Everything was sorted within a few days and the process was made simple!

Liam · 24 August 2024

Agent replied · 23 October 2024

Dear Liam, We really appreciate you taking the time to leave such lovely comments about Rachelle. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024

Agent replied · 24 October 2024

Dear Johh, Thank you for taking the time to leave us a 4* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

Agent replied · 24 October 2024

Dear Anton, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

Agent replied · 24 October 2024

Dear J Wrenn, Thank you for taking the time to leave a lovely review regarding Tyanna. Kind regards, Asma, Customer Relations Team

4/5

Trustpilot

My flat has been managed by Dexter…

My flat has been managed by Dexter since 2006. For the past 20 years, my experiences with them are generally good, but I did need to look at the repair tasks carefully to make sure they are not the repeative ones.

FW · 28 September 2026

Agent replied · 10 October 2026

Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026

Agent replied · 25 May 2026

Dear Amy, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

High quality property management from Donalina Gargrupe

I have worked with Donalina Gargrupe, who has been an excellent property manager. I really like the fact that she has always consulted me quickly about any problems that arise in a calm and professional manner, as well as making sure I get reasonably priced quotes for work that needs doing. I have appreciated her advice and feel she has helped me to be a good landlord. I have not always had the communication I want from property managers in the past and wish there were more like Donalina!

Tina · 4 March 2024

Agent replied · 24 October 2024

Dear Tina, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Google

Joe is professional, understanding, helpful and a pleasure to do business with. He goes above and beyond to manage his clients both tenants and landlords. Again, an easy transaction achieved. I have total confidence in Joe and the team at Dexters. I highly recommend them and will definitely use them again without a doubt. Thank you Joe for your continuous professionalism and hard work to obtain the best deal for the tenant and landlord.

Laura · 25 June 2024

Agent replied · 23 October 2024

Dear Laura, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Joe. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Would highly recommend Alistair if you want an active agent to represent you!

Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors

Bhavna · 2 October 2024

Agent replied · 24 October 2024

Dear Bhavna, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

5/5

Google

Would like to say a huge thank you to Erjon Bejtullahi for helping myself, my partner and our flatmate to find a place at a really short notice after a different agency failed to get the landlord to sign the tenancy agreement and we were left without a property to move in to. Erjon made time for us on the same day we first contacted Dexters, and was so helpful and knowledgeable in finding us properties for our budget and area, as well as guiding us through making an offer and the referencing process after our offer was accepted. If you are lucky enough to have Erjon as your lettings agent, you will be in safe hands! Thanks again Dexters.

Hannah · 26 February 2024

Agent replied · 23 October 2024

Dear Hannah, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hackney office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Helpful and responsive.

I had a very smooth experience with Dexters. Especially helpful was Charlotte who arrived early to work on the weekend to accommodate my movers time and Emika who was very understanding and accommodating of my complaints to the building management!

George · 28 September 2026

Agent replied · 10 October 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

2/5

Trustpilot

Absolutely useless team of managing…

Absolutely useless team of managing agents. Always take forever to reply to your emails/calls. Constantly making out everything is our fault. We had a 20 year old bath in our flat, a small crack appeared and when we reported it, they said we were liable to buy a new one. Thankfully I know my rights and this constitutes ‘fair wear and tear’. However, they dug their heels in and it took over a month for them to replace it, at one point they suggested we go 50/50.

Gannit · 20 November 2025

Agent replied · 22 November 2025

I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

1/5

Trustpilot

Cold water during winter…

Renting with Dexters in a north west property that has central heating. Me and my neighbors in the higher floor often experienced the hot water issues during evenings despite the weather is getting very cold recently - Dexter claimed the issues are fixed and reassured, and indeed I had some lucky weeks that didn’t need to take cold showers, however, here we go again, the issue is back and we again only have cold water, in the evening with freezing weather outside. The building is not really well managed I’d say, and despite it took two week to investigate the issues, it persisted, so if you rent with Dexters, be prepared to deal with 100 issues constantly and inconvenience.

Julie · 16 November 2025

Agent replied · 22 November 2025

Dear Julie, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

Tilah was great to deal with and made the whole letting process quick and seamless. Would definitely recommend!

Aaron · 16 March 2026

Agent replied · 16 April 2026

Dear Aaron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

Agent replied · 24 October 2024

Dear David, Thank you for taking the time to leave a lovely review regarding Fahima. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Hackney Central

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Hackney won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

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