Every review we hold for the Hackney office, from every platform, shown as written. First names only.
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5/5
GoogleDexters were fantastic at customer service and sold our house very quick which other estate agents had failed to do. After our offer Maeve O Donnell was excellent at keeping us informed of the progress. More so than solicitors and can;t thank her and the staff at Dexters enough. Will Cracknell was the first person we met and he was totally correct in his advice about our house and got the price we wanted. Thank you all so much would highly recommend.
Paul Β· 2 December 2024
Agent replied Β· 9 December 2024
Dear Paul, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
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5/5
GoogleNyshaea was such a great help throughout the process of finding and securing our new place. She answered all our questions quickly, was always on the ball, and made everything move smoothly. She took a huge amount of stress out of the process and we couldnβt have asked for better support. Thank you!
Emily Β· 1 October 2025
Agent replied Β· 8 October 2025
Dear Emily, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
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5/5
GoogleWe found our dream 1+1 apartment in such a short time thanks to Shey! She is incredibly honest, helpful, and truly loves what she does. Throughout the entire process, she guided us with patience and a warm smile, taking care of every detail along the way. She made sure we understood everything about the house and handled all the steps smoothly. We feel so lucky to have worked with her and would highly recommend Shey to anyone looking for a home! π‘β¨
Melike Β· 15 November 2025
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5/5
TrustpilotTina was incredibly professional
Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!
Whiteguitar86 Β· 20 May 2026
Agent replied Β· 25 May 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
TrustpilotI have two properties being managed byβ¦
I have two properties being managed by Dexters. The agents have been very professional and easy to work with. Sophie Sheppard has been particularly helpful. She quickly responds and efficiently handles all of the special requests Iβve made.
Dorene Β· 14 September 2026
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5/5
TrustpilotProactive communication and empathy
Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didnβt receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a βlandlord market.β Daragh communicated professionally throughout and made the entire process stress free. I wouldnβt choose another property manager besides Dexters.
Gabriella Β· 24 September 2024
Agent replied Β· 24 October 2024
Dear Gabriella, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
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5/5
GoogleWe had the absolute pleasure of working with Mohamed Abdirahman. He guided us through the application process and helped us secure the apartment we were so hoping to rent. Mohamed was honest, reliable, and even helped us negotiate a better deal than we expected. We highly recommend working with him. Thank you, Mohamed!
Ori Β· 25 August 2025
Agent replied Β· 8 September 2025
Dear Ori, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleNeha and Will were brilliant throughout the process of buying my first property. They were professional, responsive and always kept me informed, which made everything feel much less stressful. β¦
Eka Β· 16 March 2026
Agent replied Β· 16 April 2026
Dear Eka, We really appreciate you taking the time to leave such lovely comments about Neha and Will. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
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1/5
TrustpilotVote for worst estate agency of the year
This review is in particular for Dexter's Lee.If you think all Estate Agents in Lee are the same,then Dexter's Lee is definitely different. very different,in fact they could contend for the worst estate agency in England. I would highly recommend to anyone buying or selling through Dexter's Lee to contact me. The team, and in particular the sales team are money oriented. They will provide all sorts of distorted facts to make you list their property through them and whilst buying ,all sorts of lies without any moral conscience will be told. Their costs are higher than other than other estate agents who provide a far more personal service. This agency strives on the Dexter's brand but having dealt with Dexter's in other parts,I can easily vouch that they are the worst and most unprofessional. Please do your research before listing your property,buying and even thinking of renting out through them. They will completely ignore any of your requests or their duties as long as they can make their commission. As stated I am ready to help and discuss in more detail on why to avoid this agency
Ronny Β· 29 August 2024
Agent replied Β· 24 October 2024
Dear Ronny, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotProperty Inspection done well
Rianna Shanghanoo has been a star! I can 100% rely on her assistance if I needed any help at my rented property
Shareena Β· 13 May 2026
Agent replied Β· 25 May 2026
Dear Shareena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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3/5
TrustpilotDaniel's customer service is great
Before Daniel F joined the team I struggled a bit with Dexters (hence the 3 stars). Often things would not be done, people wouldn't log when there had been a visit to my flat so more would be booked in and there were lack of updates at times which felt frustrating. However after dealing with Daniel F it feels like things are changing for the better and if I had always dealt with Daniel I would prob give Dexters a 5 star rating. Great customer service, always keeps me informed and gets things moving which I really appreciate!
Amie Β· 22 August 2024
Agent replied Β· 24 October 2024
Dear Amie, Sorry to hear that you have not had a good experience with Dexters in the past. But I am glad that Daniel has restored your faith in us. Thank you for leaving this review. Kind regards, Asma Customer Relations Team
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5/5
Trustpilotas our flat management agency
as our flat management agency, Dexters has looked after us really well, we have had a big issue with rodents in the house, and in the area, they have been tackled it fast and eficiently, we had to trust on them beacuse we were on holiday and when we came back all was done, or in the good path to be sorted, expecial thanks to Grace who was our advisor and keep up the good work. really really thankfull, big peace of mind after all. we were really worried to see what could we find in our return but i know now i can rely on Dexters and they will do the neccesary things to solve the problems.
Emilio Β· 21 August 2024
Agent replied Β· 24 October 2024
Dear Emilio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotThank you Jamilah
Dexters took my unit from the moment it was handed over till it was sold. I live in the UAE and Dexters arranged the handover and put the unit for rent and managed all the rental agreements and even arranged for furnishing the unit. When time came for selling the unit, Dexters again was there for me. In particular, I would like to thank Jamilah Alsaher for her dedication and support in managing the unit. She always responded efficiently to my queries and to the tenants requirements.
Khaled Β· 13 August 2024
Agent replied Β· 24 October 2024
Dear Khaled, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotMonika at Dexter's -a great property manager!
My property manager is Monika Piszczyk at Dexter's and she has been Ace! As a landlord , I had a number of issues in my flat that I rent out, Monika addressed each of these in turn . She kept me informed at each stage of the costs + time and was always very patient with all my questions. If you let a property you would want her to be managing it! she resolved every concern and the tenants are super happy! Thank you Monika!
Shallah Β· 6 August 2024
Agent replied Β· 24 October 2024
Dear Shallah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotππΌ Thank you!
I have recently moved out of the property and as most tenants know this is a very stressful work to do. But, I was so glad I had a wonderful support received from the Dexter's team special mention to Marco who had been amazing. He was very accommodating and re-assuring. Although, I am not with the same Estate Agent I would still highly recommend Dexter's Agent at St Margaret. Thank you all for the wonderful service for the past years and best regards to each and everyone of you!ππ»
Mrs Β· 1 August 2024
Agent replied Β· 24 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotPetros Giorganios :)
While living at Oaklands Rise (Easton Court) Petros has been one of a few contacts I have had for helping me with any property management issues. Petros stood out to me as a go-to person as he always goes above and beyond to make sure problems and questions are dealt with quickly and effectively. It has made a huge difference to my experience and I would like to thank him and the North Property Management service for their hard work. Best wishesAmy
Amy Β· 1 August 2024
Agent replied Β· 24 October 2024
Dear Amy, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotMonika is the only reason for the 5*'s rating
I don't usually write reviews but credit is overdue - Monika Piszczyk - property management - is the ONLY reason I am giving Dexters in Hendon 5*'s. She is someone who actually listens, cares about people and gets things done as soon as something arises!! Monika always goes completely above and beyond and has helped us with so many things in our flat that we have had problems with for YEARS that Dexters knew about but was left and unsolved - for example a mould issue within the flat - which was only taken seriously when we spoke to Monika. Multiple other problems have happened & I can hand on heart say Monika is the only person working in Dexters that we trust 100%! I have been with Dexters for years now and the only ONLY time things have been sorted, documented, updated and taken seriously was when Monika contacted us and became our property manager - before this it was a complete circus and if I went into detail about everything that went wrong, unseen to etc, it would take up this rating entire page!! Monika is an absolute asset to your company and I am not even joking when I say she deserves a payrise for dealing with so many things and being such an understanding person in every scenario because without her, Dexters is an actual joke. Thank you Monika for always helping us and being someone who is genuinely reliable and kind within that company, I really hope they value you and what you do for other properties that you manage.
Mkr Β· 29 July 2024
Agent replied Β· 24 October 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotExcellent service
Dexters have been excellent in the process of me moving flat. Charlotte Rule showed me some amazing properties covering exactly what aspects I was looking for. Once I found a flat I loved Charlotte was exceptional in making the signing as smooth as possible though quick responses to any questions I had and making this as seamless as possible. Daniel Faulkner is a great property manager as he was quick to get in contact with me to ensure I had all the information I needed coming up to moving day. Both Charlotte and Daniel have been highly professional and had excellent communication skills making moving flat a much less stressful experience from what I had expected. Thanks to you both! Canβt recommend dexters enough.
Neve Β· 25 July 2024
Agent replied Β· 24 October 2024
Dear Neve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
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1/5
TrustpilotDishonest and a complete waste of time
Phoned to enquire about 4 different properties listed on their website. All 4 have apparently "recently accepted offers" despite none of them being listed as "under offer" on Dexter's website.Megan told me the sellers asked them to keep the properties as avaialble in case their agreed upon sales fell through. As a buyer, it is a complete waste of my time looking at properties that aren't actually available and that have already been sold. How am I meant to work with an agency that displays a complete lack of regard for its clients or their time?Buying a home is usually a significant decision in the purchasers life. Being dishonest from the outset is not a good way of establishing trust and this makes it almost impossible to use Dexters for my property search. I would advise sellers to bear that in mind when making the decision about who they want representing them and the buyers they are potentially losing out on as a result.I'm am sure that Megan is an excellent agent and I hope that one day she wakes up to the unscrupulous practices Dexter's employ and recognises that these are actually detrimental to hers and her clients relationships and (as a result) her long-term interests.
Sam Β· 22 July 2024
Agent replied Β· 24 October 2024
Dear Sam, Thank you for your review although I am disappointed to hear your experience with Dexters has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations
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5/5
TrustpilotPetros is the best
Petros is the best. Very professional service with him and if there are any questions or issues he responds promptly.
Antonio Β· 12 May 2026
Agent replied Β· 25 May 2026
Dear Antonio, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
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1/5
TrustpilotNOT HELPFUL
Dexters took my flat in march.Despite good Communication weekly they failed to gain any offers.Their strategy seems to be , for you to keep reducing the price.I appreciate the market is tough but to get a call saying we do not want to sell this flat anymore left me flabbergasted.Clearly must look bad on their stats!They have removed my listing without any notice period at all.Such poor service from an agents that claims to be one of the best.Poor customer show from George and the team at the twickenham sales office.
Stewart Β· 19 July 2024
Agent replied Β· 24 October 2024
Dear Stewart, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
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1/5
TrustpilotQ2 HR Solutions (QQI)
More than ten of us were made redundant by this company. We previously worked for Howsy until it was acquired by Dexters, and we were fortunate and grateful that Dexters absorbed us after the acquisition. We have been working for them under Q2 HR Solutions (QQI) in the Philippines. However, at the beginning of June, Dexters decided to discontinue outsourcing work offshore, resulting in our redundancy.The issue is that Q2 HR Solutions (QQI) has not yet provided us with our final pay, which exceeds the time limit allowed by labor laws in the Philippines. Most of us have worked for the company for over four years, dedicating our time and working hard. Based on the information we have gathered, the delay is on Dexters' part, as Q2 HR Solutions is waiting for their approval to honor our tenure. We are simply requesting what we rightfully deserve as mandated by Philippine labor law.Kindly expedite Q2 HR Solutions (QQI) release of our final pay, as it has already exceeded the timeframe permitted by Philippine labor law. Despite our patience, our queries and concerns have been ignored. We believe it is time to resolve this matter promptly.
Ronnie Β· 19 July 2024
Agent replied Β· 24 October 2024
Dear Ronnie,We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at βinfo@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detailβ. Kind regards, Customer Relations Team
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5/5
TrustpilotThank you Alistair Maclean
I am a commercial property solicitor and usually have no time to leave reviews! However, in this case and on a busy Friday morning I have the pleasure of writing this review for Alistair Maclean at Dexters. Great agent! Assisted in progressing the sale for my client, in a professional and courteous manner. Kept communication open and pleasant. Chased otherside (buyer's solicitor) when needed to. I would recommend Alistair and look forward to working with him again in the near future.
Runa Β· 19 July 2024
Agent replied Β· 24 October 2024
Dear Runa, Thank you for your kind comments regarding Alistar and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotMonika Piszczyk handled the replacementβ¦
Monika Piszczyk handled the replacement of the boiler in my flat which is being rented out. From the outset, Monika was extremely professional and also had a very affable way about her which made the whole process, which could have been very stressful, manageable. Monika definitely gave me a "sleep easy" factor as I felt very assured that this big and costly project was in good hands. Furthermore, Monika dealt with a post-completion error quickly and with minimal fuss which really sealed it for me.
Devandran Β· 18 July 2024
Agent replied Β· 24 October 2024
Dear Devandra, Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.