Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot very professional after advertising…
Not very professional after advertising and then not answering calls. I applied for a property 7 working days ago however I was told I would get an answer within 5 working days. Still awaiting a reply but feel put off even using this company or accepting anything if offered. Not someone I would recommend using if you are reliable people and want someone trust worthy and professional I would not choose accommodation.co.uk. This company doesn’t even get back to any enquiries or applications!
Arisah · 6 October 2026
★★★★★ 5/5
TrustpilotChelsea Tancred is our property manager…
Chelsea Tancred is our property manager and she’s fab ! Always answers our questions , quick to action and works well between us and the landlady! The service is always great and I would recommended going with accommodation to others :)
Courtney · 3 August 2026
★★★★★ 5/5
TrustpilotVery helpful and efficient service
A big thank you to Kully for being so available, efficient, and helpful throughout the whole process.
Thanks to their support, the move was quick, smooth and stress free.
Highly recommended !
KD · 13 September 2026
★★★★★ 1/5
TrustpilotDo not rent your property via this…
Do not rent your property via this agency. After 2 years, my house has been handed back ruined. Damaged floors, filthy, smelling, garden just now weeds - awful.The company were made aware of issues, but as the contract was coming to an end. They just thought they would hand it back with, a damaged ceiling, leaking taps and water turned off.Accomodation uk have taken photos, I have provided more photos, tradesmen have been round to quote, but the last message from Chelsea was, can you not clean the staining?Dan is a great salesmen when he wants you to rent the property out. Will really make you think he and the team care, but at the end of the contract, don’t expect a fit house to be handed back. Dan now completely disappeared!
Sarah · 24 May 2024
Agent replied · 29 December 2024
Thank you for your feedback and for sharing your concerns. We are truly sorry to hear about your experience. At accommodation.co.uk, we strive to provide the best service to both landlords and tenants. Please allow us to address the points you have raised and explain our procedures:While we take every effort to ensure that tenants fulfil their obligations as outlined in the tenancy agreement, we acknowledge that we cannot control every aspect of how they maintain a property. Unfortunately, this can sometimes result in situations where properties are not maintained to the expected standard. To address this, we have initiated proceedings through the deposit resolution process. This formal procedure ensures that any damages or issues are fairly assessed and rectified using the tenant's deposit. We are currently awaiting the outcome of this process and will continue to keep you informed.The decision to address the repairs post-tenancy was made to minimise disruption to the tenant, given the proximity to the contract's end. Additionally, by scheduling the necessary work after the tenant vacated, we aimed to reduce costs for you, the landlord, by coordinating these repairs alongside any other required maintenance. This approach allows for a more comprehensive and cost-effective restoration of the property.In line with the deposit resolution process, we have taken comprehensive steps to document the condition of the property. This includes obtaining photos and quotes for the necessary repairs. Chelsea's request for cleaning the staining was intended to ensure that any potential disputes raised by the tenants were thoroughly addressed. This diligence is part of our commitment to achieving a fair and transparent resolution for all parties involved.Dan, our local letting agent, excels in assisting landlords with the initial rental process. As outlined in his correspondence and our terms of business, the responsibility for property management transitions to our dedicated property management team once a tenant moves in. This team is equipped to handle ongoing management and the deposit resolution process. Dan remains available to assist with any questions you may have, but he is not directly involved in the resolution process.We deeply regret the inconvenience you have experienced and assure you that we are committed to resolving these issues promptly and efficiently. Our goal is to provide a seamless and satisfactory experience for our landlords, and we are continually working to improve our services. Thank you for your patience and understanding.If you have any further questions or concerns, please do not hesitate to reach out. We value your partnership and are here to support you every step of the way.Kind regardsAccommodation.co.uk
★★★★★ 5/5
TrustpilotI was on a short‑term 3‑month tenancy…
I was on a short‑term 3‑month tenancy with Accommodation.co.uk, and throughout that time I’m genuinely impressed with the support Aaron Short and Veverly provided. From the very first interaction, both of them were incredibly professional, responsive, and truly committed to making everything smooth for me.
They never made me feel rushed or confused, every question I had was answered clearly, quickly, and with so much patience. Their communication was always reassuring, and it honestly made the whole process feel easy.
Suman · 4 September 2026
★★★★★ 5/5
TrustpilotAndy was great all the way through the…
Andy was great all the way through the process and got back to me to answer any queries I had straight away, I cant thank him enough for all his help 🙂
Becca · 1 September 2026
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Always AWOL. Our landlord used them to advertise the property we rented for 2 years inc the deposit scheme via flatfair. They were poor at the start and even worse since - we moved out 2 months ago and haven't had our full deposit back (that the landlord authorised to release) and their communications were near zero prior to this review. Had more emails from them asking for the review to be changed, without the service ever improving. They were not interested in OUR experience, only their own.
Adam · 26 August 2026
★★★★★ 5/5
TrustpilotOur property manager Chelsea has been…
Our property manager Chelsea has been incredibly responsive and very helpful across a wide range of queries and issues with our property. Can highly recommend their fully managed service.
Simon · 14 September 2026
★★★★★ 5/5
TrustpilotMy partner and I had the absolute…
My partner and I had the absolute pleasure of working with Dan while searching for a 2-bedroom accommodation in Leeds for our growing family. From the very first interaction, Dan was incredibly professional, responsive, and genuinely supportive.
He listened carefully to what we needed and went above and beyond to ensure we found a place that truly felt like home. Thanks to Dan’s help, we secured a lovely 2-bedroom flat that meets all our needs it’s been a smooth and stress-free process from start to finish.
It’s rare to find agents who are this dedicated, and we’re genuinely grateful for his help. Highly recommend working with Dan if you’re looking for accommodation in Leeds!
Kenny
Kehinde · 17 July 2025
★★★★★ 1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional - avoid
The property was advertised as all bills included except council tax. During the viewing, Ben (who showed me the house) also confirmed that the bills were included.
Later, John (the owner) contradicted this, saying only the internet was included. When I pointed out the mistake, he ignored my concern and immediately declined my application instead of addressing the misleading information.
This is blatant bait-and-switch behaviour and extremely unprofessional. Do not trust what they advertise or tell you in person.
Alexandros · 18 December 2025
Agent replied · 25 December 2025
Hi Alexandros,
Thank you for sharing your feedback. I have looked into this matter further.
The Zoopla advert stated that “the rent advertised is exclusive of utilities but inclusive of high-speed broadband Wi-Fi.” Unfortunately, Zoopla also displayed “Bills included,” which appears to have been added in error by them. For comparison, the Rightmove advert, uploaded using the same software, did not show bills as being included.
The landlord explained this to you at the time and showed you the advert details to clarify the situation. However, following the discussion, the landlord felt it would be best not to proceed with the application.
We have since contacted Zoopla, and the advert has now been updated to prevent any further confusion.
Thank you again for taking the time to raise your concerns.
Kind regards,
Scott
★★★★★ 5/5
TrustpilotChelsea has been incredibly helpful…
Chelsea has been incredibly helpful during my time using Accomodation and is always willing to support with any requests. It has made the process really simple.
Customer · 18 September 2026
★★★★★ 3/5
TrustpilotAfter 3 years of being with them. The last 6 months has been AWFUL.
I wrote the below review out of continuous failings of the company. However, Scott reached out and tried to resolve my issues this was very helpful. Despite them taking a few months to resolve I have changed my score from 1 to 3.
Now I have reached all limits a company can take me to.
I started off my journey and experience with accomodation.com AMAZINGLY. Clear expectation, clear fees, no mishaps, I understood what I was getting and the response time was brilliant as a first time landlord with them.
As soon as Charlotte my original letting agent left last year and changes were made in the company the following happened -
1. I contacted them in Decemeber 2024 asking if the tenants knew if they would extend renting - Response - Yes they will be happy to.
2. Tenants - January 2025 - Decide they want to leave giving me 3 months notice.
3. I EMAIL SAMMY TAYLOR SEVERAL TIMES SINCE OVER 2 MONTHS - No response after being contacted by her as my new agent in DECEMBER asking her if I could sell or should rent (she assured me renting is the best option) - Apologies were made by her of being over worked and usual excuses were made everytime i contacted her or i was being ignored.
4. In January - I expressed the URGENCY of a tenant being filled by the right candidate for me as I was UNEMPLOYED now.
5. 2 months later of NO tenancy despite being told by Sammy rental opportunity is HIGH her absolute incompetence of booking tenants in despite my urgency was clear, the process and dealing with this promptly WITHOUT making excuses was neither here or there.
6. I was STUCK in a situation of having to trust an untrustworthy company to manage my expectations and an even more untrustworthy lettings agent (SAMMY TAYLOR).
7. After the first tenants fell through after a month, I was left with promising of finding someone new as there were SO many (I was not given visibility of this despite being sent potentials with Charlotte the first time i let. Sammys approach was NOT to find my ideal tenant BUT to just fill the property as long as they had the income to pay - AWFUL).
8. The new tenants moved in after I agreed them. God knows when because none of it was confirmed to me as deadlines to move in kept changing. I was then last min called by Sammy asking for a paint job (£160) and cleaning (£165) was required. DESPITE THE FACT SHE HAS FILMED (RATHER QUICKLY) telling me the flat is fine!!! ANOTHER FEE THAT EQUATED TO £325. Further costs last minute. IM UNEMPLOYED. NOW WITH 2 MONTHS OF NO INCOME or No council tax paid. Ive had to borrow money. This is gut reaching for me and soul destroying.
9. I was then asked if I could provide a headboard and another bed, they clearly have not listened to the fact that I cannot afford it.
10. I then get a maintenance request action after a few weeks of then tenants moving in asking to fix a light switch and the front door key alignment!! MORE COST THAT SHOULD HAVE BEEN INSPECTED UPON THE DEPATURE OF THE PREVIOUS TENENTS and THE CHECKS DONE BY ACCOMODATION!! Of which they said I would get every year (accomodation.com -Sammy confirmed it was her fault so what i should have gotten in September i got in March/April the following year) and due to Sammy and the company I didn't get as part of what I've paid for.
11. I also get an email in amongst all of what's happening from accomodation saying my fees are being increased - This is the second one in a year!!! I arrange my own repairs because you give EXTORTIONATE RATES. Likely to pocket friends and NO WORK IS ACTUALLY BEING DONE. I was sent a video of my property with NO issues yet they raise them with you as a landlord as a matter of urgency last minute. The cleaner they arranged was from outside Lodnon NO WHERE NEAR the flat when my property is in BIRMINGHAM. WHY??
12. Then the cherry on top. My lettings agent Sammy Taylor put the wrong address for the contract whilst the tenants have already moved in. WHAT KIND OF LETTING AGENT DOES THIS???
13. I am unemployed out of choice as I have worked for some of the biggest companies in the world and needed a break. The BBC is one of them. I will be sharing my experience with many and to NEVER recommend this company in my life. They have driven me to the point of selling my property to reduce the headache and stress in my life. You are best using services from Open Rent and to not experience this lapdash obnoxious behaviour where half of the responses to anything money related is being made to be issues going unanswered or casually responded to with excuses.
Charlotte who i dealt with was great.
Chelsea was too but as of late has been pretty absent with responses and picks and chooses what is responded to.
Sammy Taylor. Do NOT leave your property in her hands.
Mandy · 21 June 2025
★★★★★ 5/5
TrustpilotGreat efficient Company. Highly recommend using their services
Initially dealt with Chelsea who was fantasic. Communication was smooth and prompt. If it wasn't for Chelsea we wouldn't have our dream home.
I then was passed over to Sammy who sorted our tenancy agreement, answered all of ours questions promptly. Nothing was too much bother. We came across a very minor issue a few weeks after moving in however it was dealt with quickly and smoothly. Overall, I have had the best experience with this Company and I cannot recommend Chelsea and Sammy enough. Thank you.
Chantelle · 16 June 2025
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, I have been extremely pleased with the service provided by this property maintenance company. They are reliable, professional, and always respond quickly when repairs are needed. What I particularly appreciate is that they genuinely look after the landlord's interests by finding cost-effective solutions and ensuring repairs are completed at a reasonable price without compromising on quality.
Their communication is excellent, work is carried out to a high standard, and they are proactive in identifying issues before they become more expensive problems. Thanks to their efficient and affordable approach, both my properties and tenants are well looked after. I would highly recommend them to any landlord looking for a trustworthy and value-focused maintenance company.
RH · 31 July 2026
★★★★★ 5/5
TrustpilotRental property in Manchester
I have been working with Scott George recently and he has been great in managing our rental property in Manchester. Very attentive and responsive. Thanks Scott.
OJ · 1 September 2026
★★★★★ 1/5
TrustpilotDisappointing Experience with a Fully Managed Service
I instructed Accommodation.co.uk to provide a fully managed service for my property. Unfortunately, my experience fell well below the standard I expected.
From the outset there were issues with missed appointments, delays in completing the inventory, poor communication and a lack of proactive management. Later, despite informing the agency well in advance that I intended to move back into my property at the end of the tenancy, there was a delay in serving the Section 21 notice and I repeatedly had to chase for updates throughout the possession process.
The checkout inspection failed to identify the full condition of the property and even omitted utility meter readings. The agency-arranged end-of-tenancy clean also fell below the standard I expected, and I had to arrange additional cleaning before I could move back into my home.
To be fair, the agency ultimately recovered the outstanding rent arrears and the cleaning costs from the tenants, and individual members of staff were courteous and tried to help. However, the overall experience was characterised by poor communication, repeated delays and a lack of attention to detail. I frequently felt that I was managing the managing agent rather than benefiting from a fully managed service.
I hope the agency reviews its internal processes and communication so that future landlords receive the standard of service they are paying for. Based on my experience, I would not use the agency again.
Lama · 20 July 2026
★★★★★ 5/5
TrustpilotReview from Ropeworks, Barking - Great work and I am very much satisfied
Accomodation is the agent for my property in Ropeworks Barking, Essex. Richard Petrie is our point of contact. He is doing a fabulous job as agent. His response time is very quick. He understand the tenant issues and responds promptly. We faced a mojor issue and fire broke out, Richard played a crucial role between landlord and us, provided necessary support and follows up. Continue to perform your good job. I am happy customer.
Sathish · 21 July 2025
★★★★★ 5/5
TrustpilotMy experience while dealing with Brooke n Mirza…
My experience while dealing with Brooke is great.Timely response on requested questions, beyond expectations.
I am with this agency since 2020 August 28th onwards, no issues.
Mrs. Mirza is helping as and when required.
Both Manages are helpful, in my case dealing with them is not an issue, they also worked closely during Covid time too.
Overall I am happy and expecting continues support from the team Accomdation,
With best Regards
Prakash Naik
17 highwood close
Bolton - BL2 5FA
Prakash · 7 May 2025
★★★★★ 5/5
TrustpilotKully was extremely helpful throughout…
Kully was extremely helpful throughout the process and was able to help me find an apartment on very short notice! Would 10/10 recommend!
Deepanshu · 7 September 2026
★★★★★ 5/5
TrustpilotFast move in by Aaron
Aaron was brilliant at helping me move in fast! He got everything sorted quickly within just a few days and that has helped me out massively! Fully recommend!
Ben · 5 August 2026
★★★★★ 5/5
TrustpilotGabriella was very professional…
Gabriella was very professional throughout the process of finding a new tenant, she kept me up to date with what was happening and was helpful when any issue arose. I would highly recommend Accommodation and especially Gabriella :)
Waqar · 13 May 2026
★★★★★ 5/5
TrustpilotGreat Experience with Accommodation.co.uk
I have had a great experience with Accommodation.co.uk whilst moving over to Manchester. Aaron Short was friendly, knowledgeable and helpful, responding quickly and helping me find the right spot to rent. During the very busy viewings he still took time to answer all of our individual questions, helped adapt the contract to my specific renting needs, and made the whole process pleasant and easy. Would absolutely recommend renting through them.
Christina · 18 July 2025
★★★★★ 1/5
TrustpilotI would completely avoid this agency.
I would completely avoid this agency.
My flatmate and I rented a flat for £1,400 per month and within hours of moving in we realised what a mistake it was. We were only given one key, the fridge wasn't working and neither was the washing machine.
What shocked me most was the condition of the flat itself. The furniture throughout the property was heavily worn and stained, the carpets were marked everywhere, and the mattress was in such poor condition that I developed back pain after only a few nights sleeping on it. The condition of the flat was appalling. This is the most i had ever paid for rent yet the worst flat i had ever seen.
We raised these issues immediately after moving in. While the fridge and washing machine were eventually fixed, we were told the landlord had no intention of replacing or addressing any of the other issues we reported.
I am now having to move out again almost immediately after moving in. This has cost me a huge amount of money, time and stress.
The whole experience has been incredibly disappointing and I would strongly advise you to avoid this agency at all cost!
Enny · 13 June 2026
★★★★★ 5/5
TrustpilotExcellent communication throughput the…
Excellent communication throughput the whole process - easy to upload forms - quite responses
In particular Gabriella Robert’s was very patient with my questions and extremely helpful
Neil · 17 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
