Trusted Agent profile · Gwynedd
★★★★★
134 reviews across 2 platforms
282 High Street, Bangor, Gwynedd, LL57 1UL
Beresford Adams's office in Gwynedd, at 282 High Street, is rated 4.6 out of 5 across 134 reviews on two platforms, including 128 Google reviews rated 4.7.
Every review we hold for the Gwynedd office, from every platform, shown as written. First names only.
5/5
GoogleA very welcoming and easy environment to help us through our purchase of our first home. Very accommodating with times for house viewings and mortgage appointments. Martin was tremendously helpful in achieving the best mortgage for us at the most affordable price. Thank you!!
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleMartin made the entire property purchase process stress-free with brilliant advice and straight forward explanations for everything. I’ll go back to Martin for my next purchase and would recommend everyone to do the same! Nothing was too much trouble, excellent customer service and professionalism. Thank you
Hi Lauren, many thanks for your glowing 5* review based on your experience with Martin and the team at Beresford Adams. I am delighted that their professional and supportive expertise provided a stress free purchase process for you.Hope you are settled into your new home. Best wishes, Tracey.
5/5
GoogleWould like to offer a big thanks to Martin for his mortgage advice, and Shan and Lisa in the branch for their assistance in finding and purchasing our first home. A friendly and helpful team who I'd have no reservations dealing with again.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleMany thanks to Matthew for making our relocation run so smoothly and also kudos for the beautiful condition of the property.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom the start of the process to let our property, all the staff dealing with it kept us fully informed as the process progressed. Despite the Christmas break and the bad weather every effort was made to vet potential tenants and arrange viewings. The positive end result is the placement of a tenant in the property and I cannot fault the excellent service we have received.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly and helpful staff. Highly recommend.
Thank you for your glowing recommendation! Our staff strives to provide exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to say thank you to Matthew and his team who all made my move really easy, they were professional, efficient and always happy to help!PositiveProfessionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHannah and the team at Beresford Adams provided us with a great service turning around out rental in a really short period of time! Great service and would 110% recommend.
1/5
GoogleAbsolutely disgusted with the service of this place. Had a viewing appointment booked and confirmed for Saturday and travelled 215 miles to view a property, only for no one to show up. Waited for almost an hour in the rain, not even so much as a courtesy call to let us know no one would be coming, and calls to their office phone went unanswered. Travelled a further 20 minutes to their Bangor office only to find them closed up early. Would give 0 stars if I could, expected some level of professionalism but have been left incredibly disappointed, out of pocket for 430 miles of fuel and extremely angry.
Hi Alice, Please contact us via review@countrywide.co.uk. with full details of your experience so that we can look into this matter further for you. Kind Regards, Scott (Customer Relations Team)
5/5
GoogleBeresford Adams have been handling the letting and management of my property for the past two years. Matthew, Natalie and the rest of the team are supportive, professional and highly dependable. They ensure that my property adheres to all the health and safety regulations as well as any maintenance issues. My property is well looked after in my absence and I'm consulted on every decision. I honestly can't recommend them highly enough.PositiveResponsiveness
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlways helpful and friendly
Thank you for the kind words! We always strive to provide excellent customer service and it means a lot to hear about your positive experience with our team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have just rented our property out. Hannah has looked after us every step of the way. She kept us well informed, been there for us to answer any questions, and our house welcomed new tenants in, within weeks of going on the market.
Thanks for the wonderful 5* review Jane! Best wishes, Lucy, Customer Relations.
1/5
FacebookJust a quick message to warn local contractors not to carry out works for Beresford Adams. On being instructed directly by Beresford Adams Menai Bridge themselves to clear a property, and having no contact or details for either the vendor or the purchaser, works were finished and invoice presented. This however, with no prior arrangement or indication to us is then passed on to Beresford’s client ( who, as a company we have no details of) Just to reiterate, we were instructed by Beresford Adams to carry out the work and instructed to invoice them directly. Despite assurances of settlement the invoice remains unpaid and Beresford Adams Menai Bridge assumes no responsibility. Legal action will now be taken which is time consuming and unnecessary.
Shocking company- need investigating.
5/5
GoogleLauren was excellent, very helpful & efficient. We found the whole process easy & were kept updated throughout.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleHighly recommended. as a first time buyer it was a very stressful time but Lisa and the team were brilliant nothing was too much trouble. Thank you !
Thank you for taking the time to leave us this excellent review, it's great to see that the Beresford Adams team were once again able to provide their proven, 5* service! Best wishes, Lucy.
1/5
GoogleDreadful estate agency, poor customer service, and back covering when they get it wrong. We were in a rented property and they were instructed by the landlord to carry out the handover, report, and photographs. Prior to and at the handover we were assured by the agent carrying out the handover that we would have a copy of the documentation and then that we would have no concerns about DPS as the property was in good clean condition and only things were wear and tear (in line with our 2 year tenancy), so we would get full deposit returned. Imagine our surprise when the landlord refused to return the deposit and on contacting Beresford Adams they had deleted the entire file - all handover photos, reports, and evidence in their own words "because the landlord was unhappy with the contents"! Their actions deprived us of the only independent handover documentation, and may well ultimately cost us part or all of our deposit. The matter is progressing to Court regarding the landlord and deposit and to the Ombudsmen regarding Beresford Adams and their failure to adhere to their own industry standards as well as their deletion of pertinent handover evidence and files; so further failing in their obligation to maintain records.
Hi Cara, I am disappointed to read about the service you have received. Please be assured all feedback is taken extremely seriously and will be passed onto the relevant people to highlight and look into any failings in service. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk. Many Thanks. Regan.
1/5
GoogleWhen renting a house, nobody told you about the house is for sale. They rented a house where I lived with my children and my partner for 6 months when they had another house for us 0 emails, 0 suggestions as if we were not. Now that we have found a home from another agency, this agency is making trouble. We were in the agency to tell you about the house was sold, about the 2 months we have to go out with the kids, and that we found a home from another agency, she said ok there is no problem and now it came out that this lady did not inform us If we sign up we will get nothing information. Thank you very much for hurting me and my children through you will be homeless!!!!!
Good Morning, We are deeply sorry to hear this. Please be assured that the health , safety and happiness of our customers is extremely important and it is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention . If you would like this matter to be investigated further, please send more details to customercare@countrywide.co.uk and this will be looked into further. Thank you again for taking the time to leave this feedback. Kind regards, Regan
1/5
FacebookExtremely unprofessional. Was meant to have a viewing at 4pm today for a letting. Agent didnt show up after I waited for 20 minutes. Then they claimed it was 3.45pm even though I had their message and phone call recorded saying 4pm.
5/5
GoogleHad a great experience with Beresford Adams renting my first property. The whole process was stress free- Mathew was very helpful. Would recommend to anyone
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation. Kind regards, Donna
5/5
GoogleCould not recommend this agent highly enough! The staffs are friendly, especially Matthew. Thank you guys for your help.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWorking with Beresford Adams was very easy and effortless, from house search to moving in. We would like to say a massive thank you to the letting negotiator Lauren for all her help throughout the process, she was super helpful, very friendly and her communication was excellent. Also to Matthew for finalising paperwork efficiently. Highly recommend working with this agency!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant service from Mandy at Beresford Adams. Mandy handled the sale of my late sister’s house for us with compassion and was so professional. She was excellent at helping us with local knowledge as we didn’t live in the area and kept in touch, we never had to chase anything up. Truly fantastic, 5 stars just isn’t enough.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
FacebookRecommend agency for rent in north wales, helpful people, kind staff! Everything straight forward with all requirements, im very happy with the agency!
Hi Anzelm, Thank you so much for your wonderful 5* review! We're delighted to hear that you found our team helpful and kind, and that everything went smoothly with your rental process. Best regards, Lucy, Customer Relations Team
5/5
GoogleLauren, Hannah, and Mathew at Beresford Adams were absolutely brilliant and incredibly helpful. Finding a place to rent in the area with a dog is a real challenge, but they made it possible. Without a doubt the best estate agent around. Thanks so much, Will
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresford Adams's Gwynedd office has 134 reviews across two platforms: 128 on Google, 6 on Facebook.
Beresford Adams Gwynedd is rated 4.6 out of 5 across all 134 reviews, and 4.7 out of 5 on Google from 128 reviews.
Beresford Adams Gwynedd, 282 High Street, Bangor, Gwynedd, LL57 1UL.
