Beresford Adams Gwynedd reviews

★★★★★ 4/5

Google

I used these for both selling and buying. Selling: Initially, there were some issues getting the house onto the market because they were a bit lax with the floor plan, which contained numerous errors. This caused some inconvenience and lost an offer of a house. Buying: In contrast, their help through the process of buying a house was excellent. There were numerous issues that *should* have been dealt with by the solicitor, but they just pushed it on to the Estate agent (what do we pay the solicitors for?), who went above and beyond to help resolve things and make sure the sale completed. Even after the sale, they helped negotiate for the previous owners to pay for clearance of rubbish left in the garden (again, should have been the solicitor's job).

Richard · 17 December 2025

★★★★★ 5/5

Google

I sold my house through Beresford Adams, and they made what might have been a complex and difficult process very straightforward. I was not able to physically work with them, but they handled the whole thing effortlessly via email, and did many things that I'm sure are outside the usual activities of an Estate Agent just to help me out. I have nothing but praise for Mandy Hughes and her team, and would recommend them without hesitation if you are selling a house in the Bangor area.

C · 5 November 2025

★★★★★ 5/5

Google

Mandy has been absolutely amazing from the very start of our house-buying journey. Although we haven’t completed the process yet, she’s been incredibly supportive every step of the way. No question has ever been too much for her, she’s always happy to help and explain things clearly, which has made the whole experience so much less stressful. We couldn’t be happier with the service so far and truly appreciate her dedication and kindness. Catrin and Dan

Catrin · 13 October 2025

★★★★★ 5/5

Google

Enlli and Shan were absolutely brilliant in supporting the sale of my house. They provided the information I needed, when I needed it and were able to guide me through the process with their knowledge of the local market. When it came time to negotiate the sale with the buyers they helped to bring the contract to conclusion with a combination of in-depth knowledge, understanding and humour that was much appreciated. I am very happy to recommend them and the rest of the team in the Bangor office.

Paul · 12 July 2025

★★★★★ 5/5

Google

I highly recommend Joseph Hughes and the Lettings team at Beresford Adams Bangor who worked efficiently to manage the lettings process for us from tenant search to securing our tenant. They were extremely helpful with regular communications and even coordinated the transition between tenancy endings and new beginnings. Thank you everyone for your continued support!

Sarah · 15 October 2025

★★★★★ 5/5

Google

Thank you for selling our house. All transactions went very smoothly and thank you Mandy for all your professionalism during the sale. Highly recommend.

Carole · 15 April 2026

★★★★★ 5/5

Google

We have used Beresford Adams a couple of times now and always been Super impressed. Joe was an absolute Star !! So helpful and patient. Definitely recommend. Thanks so much. Karen Jones. 😊 …

Karen · 17 December 2025

★★★★★ 1/5

Facebook

Avoid like the plague. Reliably incompetent, devious and money grabbing. I used the Bangor Branch of Beresford Adams to fully manage my property for 9 months. Here is a list of things that went wrong: - I had to return the tenancy agreement 3 times before it was accurate. - Payment to my account was an average of 2 weeks late every month (despite my tenant consistently paying on time) - Funds were allocated to my property but not released without me chasing them - The agreed inspections did not take place because the estate agent “didn’t want to disturb the tenants” - When I insisted on an inspection, no report or photos were provided (I attribute this to the thousands of pounds worth of damage that were made to my property but not discovered until the end of the tenancy) - Beresford Adams informing the council that the tenants had moved out when they hadn’t and not rectifying this for months, while I was getting final demand letters. - The monthly statements were consistently incorrect - I’ve been charged for two months worth of management fees when Beresford Adams was not managing the property, they have acknowledged this and 6 months later will still not refund me - The tenants were sent a threat of debt collectors, when they were up to date with payments. - A member of the team left when she was dealing with my check out report. As a result and without warning me all work on my check out report stopped. - Estate agents would not respond to emails and even hung up on me - I left it 5 weeks for Bereford Adams to organise any repairs on my house before I gave up. - Be aware that Beresford Adams charge an additional 25% of any invoice for work as well as receiving 10% to manage the same properties, which is meant to include arranging maintenance and repairs. - I had to claim the full deposit from the tenant, which didn’t come anywhere near the cost of repairs. I wanted to claim this all for dilapidations and ignore the £39 which could be claimed as arrears. Beresford Adams said that I must claim the full amount for arrears unless I was going to take the tenant to court. I believe this was untrue and designed in order to claim their percentage of the arrears and charge me for another month of managing the property.

Sally · 9 May 2024

★★★★★ 5/5

Google

I’ve just bought a house through Beresford Bangor (thank you Mandy and Shan) and I’m really pleased with the smooth process and communication by the agents. They helped me find and buy my dream home by the sea. Thanks ladies.

Lisa · 13 October 2025

★★★★★ 5/5

Google

My partner and myself had found ourselves in a nightmare position with an incredibly mouldy and damp flat witch made us ill and loosing a lot of money through ruined possessions and sickness. Beresford Adam’s have been an amazing help throughout. Especially Alex, Hannah, and Ellie. With their help we have found our dream place and could not be where we are now without the professionalism and help from these three! A complete credit to Beresford Adam’s thank you all so much!

Karl · 13 February 2024

★★★★★ 5/5

Google

Great experience using Beresford Adams, Mandy and the team were so helpful from the very start all the way through the selling process. Any questions were quickly and professionally answered but with a personal touch. They wasted no time in …

Chris · 17 April 2025

★★★★★ 5/5

Google

Our first house purchase was quite a drawn-out and stressful process, which we couldn't have done without the help of Mandy! She was very helpful, and determined to try and push things in the right direction for us. Thanks very much Mandy and the rest of the team. Phil and Meg.

Phil · 10 April 2026

★★★★★ 5/5

Google

We contacted Bangor regarding a rental property, phone was answered swiftly and Alex was so helpful and informative, contacted us back when viewings were available, met us at the property never chased us, or rushed us and answered all …

Darren · 17 April 2025

★★★★★ 5/5

Google

After looking at a number of other agents reveiws / selling facts i desided to go with Beresford Adams at Bangor. From the valuation up to sold and moving the whole team were professional informative and very friendly, nothing was too much trouble for them as they when over and above there duties to sort out any issues i had. Well done all of you.

Chris · 13 October 2025

★★★★★ 5/5

Google

Exceptional staff at Beresford Adams, worth more than 5 stars. Very compassionate/ understanding and patient dealing with customers in a hectic market where many are people desperate for a place to rent. They listen to your situation carefully and are very proactive and think outside the box to try and get you a suitable place to live. Which is amazing and reduces your anxiety of finding place as you feel confident they are doing their best to help you. Highly recommend approaching Beresford Adams if you are looking for a place to rent.PositiveResponsiveness, Quality, Professionalism

Kristian · 13 June 2022

★★★★★ 5/5

Google

I can't thank Beresford and Adams enough for helping us to find a great place to live in Bangor. We have been trying to arrange viewing for properties without any luck for quite a few weeks. With only days left until our moving date, Susie and Matt were incredibly helpful not only in finding the property and also work beyond their normal hours to make it possible for us to move in on our desired date.PositiveResponsiveness, Quality, Professionalism, Value

H · 13 June 2022

★★★★★ 5/5

Google

We dealt with Mandy, Enlli, and their team and we cannot fault them, they were the most professional, friendly and efficient team. Communication and effort was excellent. …

Jon · 17 April 2025

★★★★★ 1/5

Google

Avoid like the plague. Reliably incompetent, devious and money grabbing. I used the Bangor Branch of Beresford Adams to fully manage my property for 9 months. Here is a list of things that went wrong: - I had to return the tenancy agreement 3 times before it was accurate. - Payment to my account was an average of 2 weeks late every month (despite my tenant consistently paying on time) - Funds were allocated to my property but not released without me chasing them - The agreed inspections did not take place because the estate agent “didn’t want to disturb the tenants” - When I insisted on an inspection, no report or photos were provided (I attribute this to the thousands of pounds worth of damage that were made to my property but not discovered until the end of the tenancy) - Beresford Adams informing the council that the tenants had moved out when they hadn’t and not rectifying this for months, while I was getting final demand letters. - The monthly statements were consistently incorrect - I’ve been charged for two months worth of management fees when Beresford Adams was not managing the property, they have acknowledged this and 6 months later will still not refund me - The tenants were sent a threat of debt collectors, when they were up to date with payments. - A member of the team left when she was dealing with my check out report. As a result and without warning me all work on my check out report stopped. - Estate agents would not respond to emails and even hung up on me - I left it 5 weeks for Bereford Adams to organise any repairs on my house before I gave up. - Be aware that Beresford Adams charge an additional 25% of any invoice for work as well as receiving 10% to manage the same properties, which is meant to include arranging maintenance and repairs. - I had to claim the full deposit from the tenant, which didn’t come anywhere near the cost of repairs. I wanted to claim this all for dilapidations and ignore the £39 which could be claimed as arrears. Beresford Adams said that I must claim the full amount for arrears unless I was going to take the tenant to court. I believe this was untrue and designed in order to claim their percentage of the arrears and charge me for another month of managing the property.

Sally · 31 May 2024

★★★★★ 5/5

Google

The Bangor letting office were so helpful when I was looking for my first let. They were responsive and friendly at any time of day and always came back with a solution or suggestion to any issues that arose. They made the experience of letting easy to understand and helpful, and I would really reccommend getting in touch with them for lettings!

Sophie · 7 July 2025

★★★★★ 5/5

Google

Lauren and the team at Bangor Branch have been nothing but helpful! Always giving prompt, detailed and informative responses to all calls and emails made within the process of securing a property. Their efforts and professionality made what would usually be a stressful time a pleasure. I very much look forward to renting my new home with them.

Sean · 13 June 2023

★★★★★ 5/5

Google

We did not have a proper check-in when we took over the property and discovered a number of issues that needed to be resolved. However, Kimberley Dafern from Beresford Adams Property Management Department visited the house to see the problems for herself and took prompt action together with the landlord to resolve them. Kimberley was understanding and efficient with a commendable sense of urgency in her desire to have a satisfied tenant. There are still a few residual inconveniences, but in general we are very happy with the service received.

Caroline · 14 June 2019

★★★★★ 5/5

Google

After struggling to find a letting agent that would help us find a property to rent as we were relocating from Essex to North Wales, Beresford Adams couldn't have been anymore helpful! Lauren was absolutely amazing, she responded to emails/phonecalls quickly and made our whole process so smooth! Thank you for everything x

Claire · 18 July 2023

★★★★★ 5/5

Google

Just rented a property through this agent. Smooth experience overall. Hannah and Alex were great at keeping me informed. The welcome kit with discounts and reminders for utility registrations, DVLA updates, and other authorities was a nice touch.

Ahmed · 31 May 2024

★★★★★ 5/5

Google

Lauren and Matthew at Beresford Adams lettings in Bangor were always very helpful. First name basis which put me at ease. I can not fault these pair! Super friendly, chatty, answer the phones / emails very quickly. Great knowledge about lettings and areas. Safe to say I'll miss them!

Jameson · 13 June 2023