Trusted Agent profile · Gwynedd
★★★★★
93 reviews across 2 platforms
29 Bridge Street, Caernarfon, LL55 1AB, Gwynedd, LL55 1AB
Beresford Adams's office in Gwynedd, at 29 Bridge Street, is rated 3.7 out of 5 across 93 reviews on two platforms, including 32 Google reviews rated 4.9.
Every review we hold for the Gwynedd office, from every platform, shown as written. First names only.
1/5
TrustpilotWaste of time and money.. useless
Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.
1/5
TrustpilotConmen and Scammers
Tried to buy a house from the Ruthin Wales branch. It had been on the market for over a year and was a real dump. It was in a forest so not a sort after property. As soon as we went to see it we liked it. We put an offer in. A day later we were locked in a bidding war with another couple who were desperate to buy it (ha, ha). They wanted us to submit final offer sealed bids. We decided not to increase our offer. 2 days later I received a letter from them to say our offer had been declined. They then phoned about a week later. And said we have good news. I said what are you talking about I thought we has lost the house? No they said the other couple have pulled out and the sellers have decided to accept your offer! No thanks I said. So from having no buyers for over a year in the space of a week this lost had lost two buyers.Of course the other buyer never existed. They made it all up. It was all a pack of lies to con more money out of us. They should be black listed as being conmen. Also be aware their so called financial advisor who is based at another branch is a major part of the scam. He should be reported too for proffesional misconduct.
5/5
TrustpilotFriendly helpful
Friendly helpful and answered all questions professionally
1/5
TrustpilotCouncil Tax Band is "TBC"
5/5
GoogleA fantastic experience with BA Caernarfon - they sold my flat for the asking price in just a few days! Couldn’t have asked for more. Emma, Rhian and Co were always on hand throughout and really went above and beyond. Thank you all so much!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.
1/5
TrustpilotWe have recently rented a property…
We have recently rented a property through Beresford Adams, that was the easy part and all went smoothly. Unbeknown to me they have an agreement with Spark Energy and it would appear they signed us up to their services without asking which I find awful. Even the owner of the property was unaware of the change. I am sure commission was made for putting us with Spark. I do not understand how a contract being set up without me having any say at all. Now I have to deal with a firm I find horrible, intimidating and bullies, they phone/text/e-mail non stop. People should be given a choice and I certainly was not. This is through Chester Branch. Very unhappy about this! Beresford Adams should really look at agreement with Spark.
5/5
TrustpilotThe staff are really friendly
The staff are really friendly. Anything they can do to help is no issue. Very efficient.
1/5
TrustpilotThey let me have a survey done but my…
They let me have a survey done but my chain broke. They left the house on right move and didn’t let me know it was sold so I could look for another. Wouldn’t have a discussion on the phone . Absolutely horrible experience with Llandudno staff!!
5/5
TrustpilotBeresford Adams Chester looked after…
Beresford Adams Chester looked after the sale of our Chester property. From our initial valuation with Thuin, to our contact with Keir, Amy, Katrina and Emma, everything was handled professioanlly and rapidly. Beresford Adams advocated well on our behalf and ensured that we were fully informed throughout. Particular thanks must go to Amy who ensured we got an excellent price for our property, and whose level of customer service is a credit to the company - thank you!
1/5
TrustpilotSellers steer clear, and buyers steer even clearer.
Selling a 15 year old property that was empty ready to go and in excellent condition, found a first time buyer within three weeks who already had their mortgage agreed in principle and quickly had survey done and mortgage offered.
1/5
TrustpilotTerrible service - avoid at all costs.
Shocking company with no idea about the basics of customer service. They forgot about appointments, never called us back. We had to chase everything to be organised which made the final details before the move very last minute and very stressful. It was almost impossible to give them money!
5/5
GoogleThe Team at Beresford Adams were great in dealing with our house purchase. They went above and beyond to help out when the purchase became difficult. All our enquiries were dealt with very quickly and professionally. I wouldn't hesitate in recommended them.
Wonderful to read Odette that you had a fantastic experience with our local Beresford Adams team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
TrustpilotWe sold our family home with Beresford…
We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!
5/5
TrustpilotAbsolutely fabulous!
1/5
TrustpilotNO SHOW
Phoned for an appointment for appraisal and valuation from Colwyn Bay Office,
5/5
GoogleThe team at Beresford Adams Caernarfon have been brilliant, professional, friendly and efficient. The sale they dealt with for me was tricky and they went beyond the call of duty to help sort things out.
Many thanks Caroline for your amazing 5* review. It gives me great pleasure to read the Berefords Adams team were once again professional, friendly, efficient and provided you with a brilliant service. Best wishes, Lucy.
5/5
GoogleThank you to the Beresford Adams team for keeping us updated throughout the process and most importantly for helping us find our dream home. Diolch yn fawrPositiveResponsiveness
Thanks for the amazing 5* review and kind words! Best wishes, Lucy, Customer Relations
5/5
TrustpilotWe have recently sold a property with…
We have recently sold a property with the Wrexham branch and the service has been first class. When a problem cropped up with the buyers solicitor they were quick to step in and resolve the issue and offer an alternative if necessary. Nathan and Alice provided regular updates and gave access to a live tracker that was really helpful.
5/5
GoogleMy viewer was very helpful, showed me every room, storage and garden, also gave me alot of good advise
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis is a joke of a firm
This is a joke of a firm. You go in for a letting and they are all nice and smarmy up until the point the landlord goes for someone else. After that all contact ceases, they don't even have the common decency to phone and e-mail to tell you you were not the ones chosen. Avoid at all costs
5/5
GoogleFriendly and efficient, thanks a lot :) We used the in branch mortgage adviser to get a mortgage and it was super easy. Thanks guys!
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
1/5
TrustpilotDisappointed with sales department
Great effort from Neil Lawless in doing the market appraisal initially.
1/5
TrustpilotIf I could put a 0 star I would
If I could put a 0 star I would!
5/5
TrustpilotWe struck gold
We struck gold, when phoning Beresford Adams in mold .We asked for a viewing and
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresford Adams's Gwynedd office has 93 reviews across two platforms: 32 on Google, 61 on Trustpilot (across the whole business).
Beresford Adams Caernarfon is rated 3.7 out of 5 across all 93 reviews, and 4.9 out of 5 on Google from 32 reviews.
Beresford Adams Caernarfon, 29 Bridge Street, Caernarfon, LL55 1AB, Gwynedd, LL55 1AB.
