Beresford Adams Caernarfon reviews in Gwynedd

★★★★★ 1/5

Trustpilot

We had an appointment booked with…

We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.

D · 12 June 2024

★★★★★ 5/5

Trustpilot

Sale of our property

We recently sold a property through Beresford Adams in Caernarfon. Cameron and his team were most helpful at every stage of the sale and we would highly recommend.

Jayne · 21 July 2024

★★★★★ 5/5

Google

Regarding my recent property sale in Rhostryfan, I'd like to thank thre Caernrfon branch team. Especially Katie for the hard work and perseverance with the byers although challenging. Highly recommend, thank you. Ifor

Wyn · 24 October 2020

★★★★★ 5/5

Trustpilot

After putting our house on the market…

After putting our house on the market with a different estate agents and numerous viewings and very little feedback, we decided to move to Beresford Adam’s. Best decision we could have made. Jess showed potential buyers around and we had 3 offers in just over one week.

Tracy · 29 June 2025

★★★★★ 5/5

Google

Very Friendly and professional. As first tine buyer it was great comfort to have the team to lean on. Thank you for the great service

Montego · 21 February 2025

★★★★★ 5/5

Trustpilot

Prestatyn Beresford Adams

Prestatyn Beresford Adams have been excellent dealing with the sale of our Mothers house.

Joy · 4 April 2026

★★★★★ 5/5

Trustpilot

Lovely Kevin, at Beresford Adams - Chester

I had a house valuation on the 18th September 2024 in Chester. Kevin who came out to view our property was absolutely lovely throughout. He was informative and provided imparcial advice regarding our home as we are unsure whether we want to move or not. I did not feel any pressure from Kevin to sell our home, nor to go with Beresford Adams.

Chloe · 19 September 2024

★★★★★ 1/5

Trustpilot

Might as well DIY then this company

Appaling communication.

Helen · 9 June 2026

★★★★★ 1/5

Trustpilot

Awful. Avoid.

Awful. I have been in the rental market for a good while but haven't come across a letting agent quite as unprofessional as this company. I have been without hot water for nearly 7 weeks at the time of writing this and they don't seem to care at all. As well as this it was lucky I found a note from the previous tenant explaining where the water valves and fuses were etc because the letting agent didn't have a clue. Very, very disappointed.

Luke · 27 September 2023

★★★★★ 1/5

Trustpilot

When viewing a cottage the agent told…

When viewing a cottage the agent told us that the log burner was working! and that there was a parking space for one vehicle at the rear of the cottage. We went ahead and purchased the house. I went to pick up the keys from the Colwyn Bay office as agreed to be told the house was still occupied,and I’d have to go back the next day, I found the agent very abrupt and rather rude! When we finally got into the house the vendors had left a huge wardrobe in a bedroom, the log burner was in disrepair and obviously not been used for years! The car space at the rear of the house was only suitable for a very small vehicle. I contacted the office regarding the wardrobe the vendor had kindly left us with, the advisor wasn’t interest at all.. told me to take the matter up with a solicitor, although I hadn’t signed any agreements to have the wardrobe. I feel that Beresford Adams are only look after the vendors interests and needs,the customers service is extremely poor I won’t be recommending this estate agent and I wouldn’t view/sell a house through them again.

Karen · 14 September 2023

★★★★★ 5/5

Google

I have only been using them for the past few weeks and it has been such a pleasure to work with Cathryn. She is so friendly, professional and knowledgable and is unlike any other estate agent I have ever dealt with. It is wonderful to view with an agent who actually gives you ideas of a properties potential and advises you based on what she knows you are after.PositiveResponsiveness, Professionalism

Chantal · 24 October 2020

★★★★★ 1/5

Trustpilot

shame I can't leave one star

shame I can't leave one star. rented a property from them Anglesey Branch, property management team are rude and hopeless, roof has leaked since October last year and I mean properly leaked, place is damp and rotten throughout. extensive damp and mould issues, we have been ignored and left to suffer. moving out soon thank god. Landlord who lives out the country is besides himself with how bad the property has been allowed to become under beresfords care, it needs thousands to be repaired. we've lost huge amounts of personal belongings from the leak and damp. grateful to be leaving, but leaving out of pocket and without a lot of personal items due to them being damaged.

Ceri · 16 August 2023

★★★★★ 5/5

Trustpilot

House purchase

Many thanks to Alecia, professional and polite at every step

MR · 26 July 2024

★★★★★ 5/5

Google

We are in the middle of purchasing a property from the Caernarfon branch, and I cannot praise the staff enough. They have been very responsive to my calls alway's happy to do a viewing when they could, overall an excellent service from them all, I wouldn't hesitate to recommend them.PositiveResponsiveness, Professionalism

Julie · 24 October 2022

★★★★★ 5/5

Trustpilot

Buying a house it’s was the greatest…

Buying a house it’s was the greatest pleasure dealing with Zoe and Cary’s they were so understanding and dealt with everything they possibly could speaking with our solicitor secretary on our behalf etc .

Gail · 13 June 2025

★★★★★ 5/5

Google

We completed on our forever home on Friday. Rhian and Cathryn at Beresford Adams Caernarfon we amazing. So friendly, prompt and approachable. We had a nerve wracking wait for our best and final to be accepted but Cathryn put us at ease, keeping us informed the whole way. Would recommend them to anyone. Thank you so much!PositiveResponsiveness

Chrissy · 24 October 2021

★★★★★ 5/5

Trustpilot

Making retirement dream come true

We had registered our name with several Estate Agents in North Wales as we were looking to retire to the area and had been unable to find anywhere. Steve at Beresford Adams Porthmadog, called us to say he had a new property on the market which 'ticked all our boxes'. We travelled up from Kent that weekend, viewed the property and fell in love with it. The team at Porthmadog set all the wheels in motion, and we have now been living here for nearly a month. Thank you to all the friendly and helpful staff at Porthmadog.

Mrs · 21 June 2022

★★★★★ 5/5

Google

We’ve had our best ever experience in buying a place with Beresford Adams in Caernarfon. We have purchased a number of houses in the past, but dealing with Beresford Adams was superb and they really outshone our previous experiences. They are very professional, reliable, quick to respond and always friendly, warm and welcoming. We cannot rate them highly enough.

Angie · 25 October 2019

★★★★★ 1/5

Trustpilot

Mismanagement cost me significantly

I used Beresford Adams in Chester as a landlord. I really cant think of anything that they did right to be honest. Cost me significantly at check out times due to them forgetting what was supposed to be checked and photographed. Forgot I had a garden (!) and cost me over 200 pounds to fix it which the tenant should have been liable for according to the contract.Never carried out mid term inspections which got worse with covid as they took advantage of the situation to do no checks at all. Paid them for full management but constantly had to carry out the services myself which I paid them for.Went into the office one day to ask for all of the keys back. I had never met anyone who was in the office that day and they handed them over to me without asking my name or for ID!In the end I asked them to reimburse me for all of the money I incurred during the final check out and they never even called me back after trying for months. My only course of action will now be small claims court.Disaster of a company. Please use any other agent in Chester, there are plenty to choose from.

Adam · 28 February 2022

★★★★★ 1/5

Trustpilot

Holywell branch

Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.

Emilia · 8 December 2021

★★★★★ 5/5

Google

The whole team were always so helpful and reassuring the whole way through the process of selling our home

Victoria · 8 May 2024

★★★★★ 5/5

Google

We received excellent service from the team at Beresford Adams, from the initial valuation through to completion. Any queries were dealt with quickly and efficiently by the very friendly and helpful team.

Sue · 9 May 2023

★★★★★ 2/5

Trustpilot

It’s only an estate agent

It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.

Robert · 22 April 2021

★★★★★ 1/5

Trustpilot

Poor attitude.

I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.

Steven · 12 October 2022