Trusted Agent profile · Guildford
Verified
★★★★★
262 reviews across 1 platform
11 Quarry Street, Guildford, GU1 3UY
The Home Club's office in Guildford, at 11 Quarry Street, is rated 4.9 out of 5 across 262 reviews on 1 platform, including 262 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Integrity, transparency & reliability, why work any other way? Why should finding the perfect place be an ordeal? And who said letting a property should be an endless source of drama? We keep things simple, putting you and the things you need at the centre of everything we do. Put simply, we will help you let your property or find a home with minimum fuss and maximum satisfaction.
The Trusted Agent 2026 results for The Home Club, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleThe home club was extremely helpful and we can’t thank the team enough for helping us through our journey into our new home with our brilliant landlord. The service they provided was clear and answered the phone at our many questions being new and young tenants. Highly rate the whole team
Hi Rosie, Thanks so much for taking the time to leave a review. We enjoyed working with … More
5/5
GoogleWow. The Home Club have restored my faith in Estate Agents. After several experiences of not being contacted for days/weeks, The Home Club responded overnight, with clear information. Then they showed me my dream flat, and made the lease signing so process so unbelievably easy. Everything done online securely and quickly, and before I knew it I had the keys. Moving in was also great, I was talked through everything, and even provided with a moving in kit with was a really nice touch. All the appliance manuals were available on the online portal which is so easy, and I can even report issues through there. I can't recommend them enough.
Thank you so much Susan, we are always here for you.
5/5
GoogleThe Home Club have recently taken over letting management of my rental property. The process from start to the tenant moving in has been very professionally, and efficiently handled, while being friendly as well. The staff are organised, …
Hi Jennifer, Thank you again for the 5* review, we appreciate your business and trust your … More
1/5
GoogleThese are one of the best artists. The house didn't even have telephone wires to install the internet. Yet they said it did. I spent months without internet. For the slightest excuse they take back all the deposit for parts that were not there when we took house. Watch out, how they twist the words. Almost all their reviews are made by staff and friends.
We apologise that we are unable to identify you from the review but would like to speak with you directly, in order to understand what went wrong. We have checked our entire register of properties and can confirm that every property is internet ready, subject to the providers availability in the area. If you could please reach out to us, we would greatly appreciate the opportunity to address and resolve any issues you may have encountered. - James
5/5
GoogleWe were shown around by Rachel she showed us around 3 properties and allowed us plenty of time to look around every room. She was very helpful in explaining all of our different options (this being our first time looking at homes) going through everything thoroughly. Would definitely recommend.
Hello Anwen, Thank you for your 5* review and kind words about Rachel. It is really … More
5/5
GoogleA very efficient and helpful letting agency that was very kind and did not hesitate to answer our questions and help us find the perfect university home. The house viewing was also calm and organised in comparison to others and overall was a great experience with friendly letting agents.
Hello Lily, Thank you for your 5* review and your very kind words, it is much appreciated by … More
5/5
GoogleThe estate agents at the Home Club are so lovely, very helpful and friendly!! We had a great experience with them when finding our uni accommodation!!
Thank you Anjani - its been a pleasure working with you and we hope you enjoy your new home. … More
5/5
GoogleFrom the outset of my first communication, there was an open dialogue . James assisted me in marketing the house, and matching the tenants to my needs. Thank you.
Thank you for taking the time to leave a review Ray, we appreciate it and look forward to helping you in the future.
5/5
GoogleVery professional service. Communication great, always keep you in the loop. Would highly recommend.
Hi Jo, Thanks so much for the review! We hope your tenants move in smoothly and look forward to working with you again soon. - The Home Club Team
5/5
GoogleI found a rental property through The Home Club. They were very responsive and helpful throughout and the rental process was online and very smooth and efficient.
Thanks so much for your 5* review Darius, hope you are settling in well to your new apartment. … More
5/5
GoogleExcellent service and amazing hospitality. We manage to rent a house from them and it was a very good experience.
Hi Josna, Thanks so much for your support, and we hope you settle in nicely to your new home. - The Home Club Team
1/5
GoogleI think most of the reviews are fake. They promised me some stuff they were not included in the house just to make me sign the contract. Two years later, I lost my deposit because the exterior wall of the house got some mould.
Hello Nick, Having checked our system, we have no record of ever dealing with you as a tenant or applicant. … More
5/5
GoogleA truly professional team and service from The Home Club. As landlords, we had an awful experience with a previous agent, so we were actively looking for a team that did things differently. The Home Club have nailed it. It’s been a huge relief to experience an efficient and reliable service. A modern service with a mindful team, providing a refreshing balance of care and professionalism.
Thanks for such a great review! We’re so pleased to hear you’re happy with the way we work and look forward to helping you again in the future.
5/5
GoogleExcellent agency with amazing employees. Mr. Shah constantly checked up on us and tailored his search to the needs of our property preferences. Although we found a house elsewhere, he's been beyond helpful. This is model customer service, especially during Covid-19. I highly advise university students such as myself to find a property through this agency. Thanks for all your help Mr.Shah. It's beyond appreciated
Dear Zoe, the team really appreciate you taking the time to leave us a review on your experience with us. We are here if you need anything at all. From the team at The Home Club.
5/5
GoogleThe Home Club have been very helpful throughout our student property search. They have remained in contact throughout, ensuring to inform us as soon as any properties which suited our criteria became available. I have been in contact with both James and Angelica who are both friendly and approachable and keep the customer in mind throughout the process.
5/5
GoogleThe home club were an amazing help throughout my entire tenancy, would definitely recommend them to anyone!
Hi Megan, Thank you for your kinds words - we are delighted you had such a positive … More
5/5
GoogleVery efficient, understanding and accommodating. Also very friendly and approachable I would definitely recommend to both students and non students.
Thanks so much for your support Izzy, we hope you are looking forward to moving into your new home! … More
5/5
GoogleThe Home Club is an absolutely amazing agency that responded quickly as well as helped effectively with all my needs! I was trying to find a home to rent for my second year at university of Surrey, and James Hay helped abundantly! they …
1/5
GoogleThese are one of the best artists. The house didn't even have telephone wires to install the internet. Yet they said it did. I spent months without internet. For the slightest excuse they take back all the deposit for parts that were not …
We apologise that we are unable to identify you from the review but would like to speak with you directly, in order to understand what went wrong. We have checked our entire register of properties and can confirm that every property is … More
5/5
GoogleAmazing experience so far! We have been using Rachel for years and cannot rate her highly enough. If your thinking of letting your property. Do not hesitate to use Rachel at the Home Club
Hello Stuart, Thank you for your kind words about Rachel and trust you've put into us to … More
5/5
GoogleMade the process of buying and renting very smooth. Thank you.
Hi Ty, Thank you for your review, its been a pleasure helping you secure a property to … More
5/5
GoogleReally happy. Professionals and helpful at all stages
Hi Paul, Thank you for the 5* review, we appreciate your feedback and hope your settling in nicely! - The Home Club Team
5/5
GoogleI recently moved to Guildford for work without sorting any accommodation but after a quick search online I came across The Home Club who helped me find a lovely flat. Jerry really went out of his way to get a feel for the type of property I …
5/5
GoogleGreat agency to use: Staff are quick to respond, willing to go the extra mile to help tenants, and it's also easy to manage your property/maintenance thanks to their online systems. Their consistent and solid communication made an otherwise very stressful relocation as easy as could be.
Thank you Rob for your review, we appreciate your kind words. We enjoy having you as one of our tenants. Please know you are always welcome to pop back into the office off the High Street if ever need to chat anything through again. James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Home Club's Guildford office has 262 reviews across 1 platform: 262 on Google.
The Home Club Guildford is rated 4.9 out of 5 across all 262 reviews, and 4.9 out of 5 on Google from 262 reviews.
Yes. In The Trusted Agent 2026 awards: The Home Club, Guildford won Trusted Agent.
The Home Club Guildford, 11 Quarry Street, Guildford, GU1 3UY.
