The Home Club reviews

★★★★★ 5/5

Google

The viewings to the Guildford property were dealt with by Miss Lily Sharpin. A young, courteous, professional and dedicated member of The Home Club. She is knowledgeable, thoughtful, patient and willing to help and assist at the drop of a hat. She is an absolute credit to the company. Not just to her clients, but when doing a viewing she is respectful to the owners and their property and I witnessed her politely asking clients to remove their shoes and checking that the property is still in perfect order and thoroughly secure before leaving the viewing. An absolute memorable and reassuring viewing, and what a pleasure to see such a young person working to such high, professional standards. Lily even took time out to return to the property so that I could measure for wardrobes, during her very busy schedule. A true asset to The Home Club delivering an excellent experience and service. I did not meet Mr. Henri Peters, her manager, but when Lily was unable to answer certain queries, he called immediately with a response. He too being extremely professional and helpful at all times. There are many emails pre-letting that need responding to quickly to get signed up, some of which are long, and are time consuming. I would say if this is your first time renting, take time to read everything and don't be pushed into quickly signing things as you may miss something. The various emails fly through thick and fast at this time. My son sadly misread a date, which meant he was committed to the property for quite a long time before he could cease his other rental. His fault, but just a warning on this, because only naturally the landlords want a new tenant to continue an income coming in and The Home Club want to find someone for a property as soon as possible to continue their business. An individual company does the actual handover, who also deserve a five star rating for their friendliness and thoroughness, making it an easy and pleasurable experience. Post customer care is dealt with by the maintenance team at The Home Club. The members of the team I have spoken to continue the fabulous Home Club experience, but currently the answers to queries are very slow and maintenance issues have not yet been dealt with after quite a few days, but I am not saying that that is their fault with all the queries, it may be a problem with communicating with the owners of the property on some issues. I am still more than happy to give this company a very deserved five star rating.

Elizabeth · 5 July 2026

★★★★★ 4/5

Google

We were happy with the service we received. Rochelle and Gemma were absolutely brilliant at chasing the other parties in the chain and keeping the process going. Briony and the rest of the team were also very good at keeping us up-to-date with interest in our property and booking viewings. The initial valuation was 12% higher than the price we eventually sold for so probably prolonged the process, but this was in line with what other EAs in the area recommended

Sam · 25 June 2026

★★★★★ 5/5

Google

Ellie has been absolutely brilliant throughout the whole process. She puts so much time, effort, and care into everything she does and always goes above and beyond to make sure everything runs smoothly. Her communication has been excellent from start to finish, always keeping me updated and making the whole experience stress-free. You can genuinely tell how dedicated and hardworking she is, and nothing ever seems too much trouble for her. I would highly recommend Ellie to anyone looking for an estate agent who is professional, reliable, and truly committed to getting the best results for her clients. Thanks. Jake.

Jake · 25 May 2026

★★★★★ 5/5

Google

My experience ended up being very positive, thanks entirely to the hard work and dedication of Deborah Cundill‑Houghton (Debbie). We’ve just completed on our sale with Mannings after almost seven months, and it was an extremely stressful process due to one solicitor in the chain who was, quite frankly, a nightmare. If it hadn’t been for Debbie’s honesty, practical approach, and determination, I don’t believe it would have completed at all. Despite clearly juggling many stressed clients, Debbie always made me feel like I was the only person she was supporting. The conveyancing process can be incredibly overwhelming, but she guided me through barrier after barrier with patience, reassurance, and clear communication. By the end, I genuinely felt like I’d made a friend. We worked through some very challenging circumstances together, and I can’t thank her enough for getting us over the line. Debbie is a real trooper who will work her socks off for her clients and is a huge asset to Mannings. Highly recommended.

Ruby · 25 May 2026

★★★★★ 5/5

Google

Ellie Garside was wonderful with managing the selling of our property, we didn't have to worry too much about viewings like we did when we listed with another EA. We started getting viewings from the second day we listed and there was no without at least 2 viewings till we sold. We were even away for over a month and she and her team did the viewings for us. All through we had no worries. Thank you Ellie and the team.

Oyeku · 25 February 2026

★★★★★ 5/5

Google

Excellent experience with The Home Club throughout our recent letting process. Everything was handled efficiently and professionally from start to finish. A special thank you to Lily for helping us successfully complete the whole letting process. Her professional advice, timely responses, and helpful support throughout were greatly appreciated. Highly recommended!

Keith · 5 September 2026

★★★★★ 5/5

Google

We are about to complete the sale of our house, the team have been brilliant from initial valuation, through to this point. After a fall through of a sale, they supported us very quickly to get resold so we wouldn't lose the house we are moving to. Special shout out to Debbie in the Pudsey office and Gemma & Rochelle (support post sold stc), all of whom have been all over the process, chasing solictors, supporting pushing things through and all being great communicators! Would highly recommend!

Hannah · 25 December 2025

★★★★★ 4/5

Google

I dealt with Briony who was very professional and easy to deal with from the start. Making the process relatively easy and kept me in the loop with feedback etc. A couple of frustrations with the Manning service was there seemed to be a lack of communication between colleagues internally. I would agree to complete a viewing myself, and a viewer would turn up, happened on a couple of occasions. There were also times where 2 viewings turned up at the same time, thankfully I was able to do both. Not major in the grand scheme of things but definitely room for improvement.

Adam · 11 July 2026

★★★★★ 5/5

Google

Really great experience with The Home Club! The whole process was smooth and stress free, with great communication throughout. Everyone was so friendly and helpful especially Henri and Lily and I’m really happy with my new flat. Would definitely recommend!

Harvie · 27 August 2026

★★★★★ 5/5

Google

Absolutely fantastic experience with Rachel East at The Home Club Guildford! From our very first interaction, Rachel was a true professional. Her deep knowledge of the local market and strategic approach were evident, and we were absolutely thrilled when she let our flat within the first day for the full asking price! Rachel's expertise and years of experience shone through in every aspect of the process. She was incredibly efficient, communicative, and made the entire experience smooth and stress-free. Her understanding of potential tenants and her ability to match them with the right property is clearly exceptional. We are so incredibly happy with the result and wholeheartedly recommend Rachel East and The Home Club Guildford to anyone looking to let their property quickly and effectively. A true pro and a pleasure to work with! Five stars all the way!

Amir · 9 October 2025

★★★★★ 5/5

Google

Me and my two uni friends had a really smooth and stress-free experience sorting our second-year house. Rachel East was lovely. She showed us the property, helped with all the paperwork, and made everything feel really straightforward. Henri Peters was also super helpful when we had questions about the deposit and getting everything finalised. Both of them have been really responsive and easy to talk to, and honestly just made the whole thing way less stressful than we expected. We're really looking forward to moving in and would definitely recommend them to other students!

Dylan · 9 October 2025

★★★★★ 5/5

Google

Rachel East has been great. From the moment we sat down, Rachel took the time to get to know what sort of property we had in mind. As luck would have it, Rachel had thought of a property that would suit us and was going to be available soon. Rachel followed up on her promise to contact us when it was ready to view, and it was just what we were looking for. This meant that we had our rental offer accepted the day after the viewing on the very first property we had seen! Rachel has been easy to get hold of post offer, and we are so grateful for making it easy for us when I’m sure it’s not usually this easy! Thank you

Joe · 9 October 2025

★★★★★ 5/5

Google

Awesome property agents! As someone who rents out their home while living abroad, it's hard to find rental agents that care about the property and the tenants equally but Rachel, Jenny and the rest of the team at The Home Club really do! They quickly found tenants, guided us through the process, managed a sizable amount of work to the property (repainting, some repairs, etc) and made sure the tenants had a great experience moving in. Having been with other larger agents in the past, the level of service is just significantly better. Highly recommend, you will not be disappointed as either a tenant or a landlord!

Jason · 9 October 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Excellent customer service and support from The Home Club! They made the entire process completely painless from start to finish. The team was professional, helpful, and always available to answer any questions I had. Everything was handled efficiently, making what could have been a stressful experience, smooth and straightforward. I would highly recommend The Home Club to anyone looking for outstanding service and support.

Jasmin · 5 October 2026

★★★★★ 5/5

Google

We had a great experience from Henri and Lily. The team was professional, responsive, and very helpful throughout the whole process. Communication was clear and smooth, and they made everything much less stressful. We really appreciate their support and would definitely recommend them to anyone looking for a rental property.

Vera · 25 May 2026

★★★★★ 5/5

Google

I have been very impressed with my experience with the home club so far. As someone who was initially nervous to enter the rental world as a landlord, Rachel was very professional whilst also putting my mind at ease and was very knowledgeable with regards to any questions that I had. The process has been smooth and has clearly had my best interests at heart. Further team members have also been very informative and on hand to answer any queries I have as they arise. I have had nothing but a positive experience so far. Thank you to the home club for making it an excellent process for me.

Miss · 9 September 2025

★★★★★ 5/5

Google

this is the best experience i ever had working with an agent! Lily and Henri was so professional and patient! also the property they got is just so much better than what others is offering! i cannot wait moving in the house!!! plz do not hesitate to chose this the home club u will not regret!!!!!

Hope · 5 March 2026

★★★★★ 5/5

Google

We would like to thanks the home club team especially Lily who assisted us all the way and securing an affordable property to rent

Robean · 15 September 2026

★★★★★ 5/5

Google

Gemma and Rochelle were first class! They were so proactive, kept me regularly updated on status and next steps, and really did help the transaction proceed efficiently. They were easy to get hold of and very responsive. Exactly what you want from Estate Agents!

P · 25 March 2026

★★★★★ 5/5

Google

This was my first experience of selling a house. Briony was so helpful, patient and understanding. I was impressed with the level of marketing of my property. Very professionally carried out.

David · 25 May 2026

★★★★★ 5/5

Google

Really positive experience with The Home Club. The process has been smooth and straight forward. Henri was very kind to accommodate us when showing us around the property. Would recommend!

Helena · 1 June 2026

★★★★★ 5/5

Google

We’ve had a great experience with The Home Club Guildford. On several occasions when we had urgent needs, they took quick action and provided fast and effective solutions. A special thanks to Jenny for her professionalism, clear communication, and support throughout the process. Their service has really made a difference for us, and we’re truly grateful. Highly recommended!

Erkan · 9 September 2025

★★★★★ 5/5

Google

Mel was great showing us around the property we went to view on Sunday! Really informative, took her time and answered all our questions

E · 25 May 2026

★★★★★ 5/5

Google

It was an amazing time with manning stainton as me and my wife were the first time buyer we are very happy with their support at each step . we finally got our first ever house in england with their support. Especially “DEBORAH” (debbie) who served us the most with her kind gestures at all the time and with all of her support at all our queries. So glad we are that we got served by debbie. Thanks to all the team and especially debbie for all your precious time and efforts . we would like to come back to manning stainton in future for all the upcoming dealings . kind regards

Varun · 25 March 2026