Stirling Ackroyd Guildford reviews

★★★★★ 5/5

Google

As a landlord with a number of student properties in the Guildford area I have been working with Richard and his team at Stirling Ackroyd for many years now, and have only good things to say about the continued service I receive. The team are very attentive, responsive and have been very quick to source and sign up new tenants, often months before the competition event start to think about marketing property. I’m very grateful for their continued expertise and have no hesitation in recommending them to other potential landlords and tenants alike.

Jason · 25 October 2023

★★★★★ 5/5

Google

Ruby and her colleagues were so lovely throughout my experience with Stirling Ackroyd. She put together some amazing house viewings for me and was so helpful, friendly and knowledgeable!

Emma · 26 March 2026

★★★★★ 1/5

Google

We had a bad communication experience during letting our first apartment in UK. The agent just disappeared in the next day after we have sent the holding deposit. We’ve got an automated email which says that for the next 3 weeks the agent is on vacation and will respond only after vacation. Okay, I understand it is summer time, people need vacations, but why not to even mention someone who will work with us on the next steps throughout the rest of the process? We tried to call someone by the phone on the website, but if I want to talk to someone I need to spend 2 days of calling during a day to someone pick up. The other agents are not motivated to work with us and answer our questions because sure thing, we are not their customers and they won’t get commission on answering our questions. If we email some agent directly, they will never respond, only by calling 100 times. To say that I’m angry working with these guys is to say nothing. For the last 3 weeks living in UK this is the worst customer service I’ve faced.

Daria · 25 August 2024

★★★★★ 5/5

Google

Had a good experience doing business with Stirling Ackroyd Guildford for the past few days. I definitely will recommend the service they provide, especially Arti who is very kind, understanding, and helpful all the way.

Simon · 27 May 2024

★★★★★ 5/5

Google

Jack and Martin were great in getting answers to all our queries and progressing the sale. As this was an investment purchase, it was a lot more involved, but they responded promptly and were always available for updates.

Tim · 28 March 2024

★★★★★ 5/5

Google

I have worked with Richard Bicknell and his team for some years, and have always found them helpful and professional. They have identified new tenants swiftly, often well before the end of tenancies, minimising gaps in between. They also take seriously one's questions and concerns.

Roger · 25 October 2023

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish. Knowledgable, diligent & hard-working. Jack & Martin have gone over and above throughout and we couldn’t recommend them more.

Tom · 26 March 2026

★★★★★ 5/5

Google

We dealt with Christine who was the consummate professional. She was very knowledgeable and helped us navigate our way through requiring a guarantor when other agents had refused to consider it. Unfortunately, through no fault of hers, we did not secure a rental property with Christine but I would absolutely recommend her and will most certainly seek her out again should the need arise. She restored my faith in estate agents which had been seriously dented!

Diane · 25 October 2023

★★★★★ 5/5

Google

Thank you Christine I've had a great experience with professional, responsive, and genuinely helpful throughout the entire process. They made everything smooth and stress-free, and I truly appreciate their support. Highly recommend them … Temitope

TEMI · 21 July 2025

★★★★★ 5/5

Google

Myself and my daughter had been to various viewings from multiple estate agents. Where in contrast, other agents had been less informative and that of a “typical” estate agent. I had found Ella to be very informative, and she has a down to earth and genuine manner.I didn’t feel rushed in the viewing, which is especially helpful when you have a little one! Unfortunately I had not been able to LET the property due to personal circumstances, naturally i felt really disappointed by this, However Alex had also been very helpful in communication and trustworthy. In comparison to other estate agents within the area , I would definitely recommend Stirling Ackroyd, Understandably the whole industry is a competitive business, but I had found this agency to be more person-centred.

AlienaElloise · 27 May 2024

★★★★★ 5/5

Google

I have worked with Richard Bicknell over several years on the renting of my Guildford apartment. He has been able to achieve some great outcomes for me measured in achieved rentals and quality of tenants. I would recommend him highly. Gareth Stephens.

Gareth · 25 October 2023

★★★★★ 5/5

Google

Thank you Ella for showing us various houses even though we contacted you quite late in the year. I would recommend this agency as they were friendly and helpful and communicated with the landlord in helping us secure a house that we wanted and which we are very happy with. Thank you once again!

Anusha · 25 October 2022

★★★★★ 5/5

Google

We have worked with Richard and the Guildford branch for many years and always found they provide a great service. With our latest let, they found a new tenant in less than 24 hours and kept the void to a minimum.

Sam · 25 October 2023

★★★★★ 5/5

Google

I found Stirling Ackroyd while buying my first property in Guildford. From the moment I walked into their offices they were extremely professional. It is a pleasure to deal with Richard Bicknell, the Executive Lettings Director. Richard is fastidious and knowledgeable about the market and always willing to provide guidance. A big thank you to you and your team for exceptional service and successfully finding tenants. I will recommend Stirling Ackroyd without hesitation.

Lisa · 25 October 2023

★★★★★ 5/5

Google

Ruby - who was our real estate agent for to let houses was so supportive and gave us various houses

Kamalrajh · 2 April 2026

★★★★★ 3/5

Google

Starting from I found the apartment, it was a pleasant journey with Stirling Ackroyd. They are very professional, helpful and respond to me promptly. But with moving forward, they can do nothing with details, such as clarifying the supplier of electricity. And when the property has issues, I have to chase the landlord, they could do nothing to help. They only appears at the beginning and the end of the tenancy contract.

DAN · 25 August 2024

★★★★★ 1/5

Google

Absolutely terrible company to deal with. Constantly making admin errors like you wouldn't believe. Took a lot of follow up to get anything done. Felt as if the whole office were sharing 2 brain cells between them. Not a surprise that most of the positive reviews come from landlords. They are as far away from reality as the duck eggs from Stirling Ackroyd Guildford.

Jack · 9 December 2024

★★★★★ 5/5

Google

I have worked with Richard over several years and have been delighted with the service I have received from him and his team. They have delivered hassle free renewals and provided excellent advice and guidance over the period.

Davidmorris · 25 October 2023

★★★★★ 5/5

Google

Richard, Alex and team have been fantastic. Back office also does a great team work and gets the job done. They have always found good tenants, make sure the onboarding is smooth and avoid void period. Thank you!

Kajan · 25 October 2023

★★★★★ 5/5

Google

I had a great experience with Hannah Ryan during my house viewing. She was incredibly helpful and took the time to share detailed information about the property and answered all my questions to a high standard. Her friendly and professional approach really stood out which I highly appreciate!!

Sarbina · 10 April 2026

★★★★★ 5/5

Google

Ella has been incredible professional , respecting our preferences and providing a pressure - free experience while showing us properties! That level of understanding is truly amazing! I fully recommend her!

Tina · 27 February 2024

★★★★★ 4/5

Google

They are really helpful during the process & understand the situation from both side. The viewing were pleasent & communications are good. Ruby help us to have a good deal with the landlord. She has a good knowledge & she is a 5star in her job.

Morteza · 15 April 2026

★★★★★ 4/5

Google

Viewings process was professional and quick to organise, and they actually rang me 45 min before the appointment to confirm - nice to know your time isnt being wasted! Allways pick up the phone, but like all letting agents, a bit disorganised as everyone is running their own thing. If you manage to catch the person running your flat they do get on problems fairly quick. Szymon fixed a bizzare paperwork issue in a day flat for me once I got a hold of the guy. Not lived with them yet so will update this in the future ☺

Andrew · 29 December 2023

★★★★★ 5/5

Google

Stirling Ackroyd is a fantastic agency that I highly recommend. I was incredibly fortunate to have Ella as my estate agent from start to finish. She was both friendly and professional, and her expertise and attentiveness made the entire process smooth and stress-free. She truly went above and beyond to ensure my satisfaction, and I'm truly grateful for her. While Stirling Ackroyd is a great agency overall, their true strength lies in hiring exceptional people like Ella.

Bassam · 27 February 2024