Stirling Ackroyd reviews

★★★★★ 5/5

Google

I recently enquired about a house for uni students and Artenis was very helpful in the whole process. He made sure we knew what we were doing each step of the way, reassuring us about any concerns or issues we had with the property. never took muck time to respond back which was a big help !! Thank you Artenis and Stirling ackroyd for making this process so smooth and simple.

Nishi · 2 April 2026

★★★★★ 5/5

Google

I had a great experience working with Ruby at Stirling Ackroyd Guildford. She was incredibly helpful throughout the whole process and always responded promptly to my queries, which made everything much smoother and less stressful. Ruby was professional, efficient, and kept me well informed at every stage. I really appreciated her support and clear communication. Highly recommend her if you’re looking for a reliable and responsive letting agent

Nicole · 2 April 2026

★★★★★ 5/5

Google

This is second time in a row, Stirling Ackroyd helped me in finding a suitable property to rent. Ruby is so helpful in arranging viewings and explaining the details, that helped me in taking a well informed decision. Ready to move-in within days of initial offer, thanks to Stirling's efforts.

RAVI · 26 March 2026

★★★★★ 5/5

Google

Ruby Franklin went out of her way to help me with the stressful process of finding a student house. She even arranged viewings over the phone when I couldnt make it in person. I would highly recommend Ruby and Stirling Ackroyd to anyone else in a stressful position like mine.

Sophie · 26 March 2026

★★★★★ 5/5

Google

Alex Stone has been really helpful throughout getting tenant search for us. He had been very professional and gone beyond for us during difficult time where old tenant have not left property but we needed to find new one. His initiation on getting the update on property condition and being there when we needed get us through the tough time . Thank you Alex ! Would definitely recommend Stirling Ackroyd if you are looking to find tenant and property management.

Muna · 10 April 2025

★★★★★ 5/5

Google

I had a really positive experience with Stirling Ackroyd. Ruby was amazing and always quick to respond, very helpful, and made everything easy to understand. She made the whole process much less stressful! Thankss.

Amara · 26 March 2026

★★★★★ 5/5

Google

Five stars! Particularly for Jack - he was brilliant from start to finish. If he hadn't gone out of his way to arrange viewings and get through all of the barriers we faced throughout the process, I wouldn't have my house now - so I am very grateful to him. I have dealt with many estate agents over the years and have often had to put up with poor service one way or another but genuinely couldn't fault these guys. Jack was always happy to help, always made time and it never felt like a problem. Thank you so much :)

Harj · 17 October 2024

★★★★★ 1/5

Google

I would discourage using this letting agent if possible. I will preface this review by saying that all of the staff members I spoke to over the phone and in person were perfectly friendly and informative, but this doesn’t mitigate the experiences I have had whilst renting through them. Whilst searching for a house, I found that the member of staff assisting me was very attentive, proactive and accommodating. However, upon moving in, this changed quite quickly, which I will summarise below relating to my tenancy from June 2023 to June 2024. · I was not given an inventory for the room I rented until nearly three weeks after I moved in, which was provided only because I followed up on behalf of myself and my housemates. The Property Manager was not aware that one had been done when I asked for it. While I am aware it is not mandatory to provide one, it felt irresponsible that this was not at least offered, and that our designated contact was not aware of its existence until asked. · Repairs that were reported took a significant amount of time to be addressed. For example, a defective lock on a bathroom door was not repaired until the beginning of June 2024, despite being reported multiple times during the tenancy. Another example would be a toilet seat being left unreplaced for weeks, and was marked as resolved by a property manager without any communication. · The property manager seemed to no longer be involved from February 2024, and other individuals began to email regarding concerns with the house. This was without any clear communication as to who the responsibility had been transferred to, so there was no clear first point of contact. · Inconsistent communication between myself and other tenants, for example one being told that Property Management were waiting for a response to an enquiry from the landlord, and another being told that the enquiry had been resolved. · Tenants in the property I lived in were not notified of any deductions to the deposit within 10 working days, despite this being in the tenancy agreement, and when this was challenged, I was told it isn’t always possible for them to honour this - why put this in a contract? The money was only returned when I raised a dispute with the deposit protection service. I would add that these issues are only a snapshot of the ones we had. Do not use this agent if you have any other option.

Elizabeth · 3 October 2024

★★★★★ 5/5

Google

I would like to thank Ruby for all her help assisting us with getting my son his Uni accommodation. She was attentive, provided us with a selection of properties to view, turned up to viewings promptly and assisted with all the follow up admin. Many thanks, Ruby for your assistance and answering all of our questions, timely. A fab experience.

Bambi · 15 April 2026

★★★★★ 5/5

Google

Really great experience with Stirling and Ackroyd particularly Kitty Harvey who was wonderful through the whole process, checking in and finding properties to suit our different requirements

Amy · 2 April 2026

★★★★★ 5/5

Google

Ruby was incredibly professional and quick to respond with any questions or queries, and was flexible with viewings when plans changed on the day!

Harry · 2 April 2026

★★★★★ 1/5

Google

Editing after your team’s reply: No one answers either phone number, totally unprofessional and this is over a week now! No, I will not email you. I was advised that this urgent matter should not be in writing! You have had more than fourteen complaints by neighbours about your tenant who is constantly breaking the law. Yet you have only replied to one neighbour. Your tenant has two police crime numbers related to his actions, yet you still refuse to return calls! Why is it impossible to contact any of your agents by phone? No call back, are your Guildford offices closed temporarily? It is an urgent matter and no, before you leave a generic reply, we are not tenants, nor Landlords! One of your tenants has been reported repeatedly and yet you show zero compassion to those affected by being proactive and doing the job you are paid to do. We will be escalating this through other channels due to your lack of response.

LCDesign · 26 June 2024

★★★★★ 5/5

Google

Hannah was very welcoming in showing the property. She was able to answer any queries we had and explained it throughly

Akshaya · 26 March 2026

★★★★★ 5/5

Google

Cannot fault Stirling Ackroyd! Ruby Franklin went above and beyond to help me secure my new house. Much appreciated.

Kellie · 26 March 2026

★★★★★ 5/5

Google

My property is managed by Amy Robertson of Stirling Ackroyd. After a few bumps and hurdles with her predecessors, Amy took over the area portfolio where my property is located. Amy has been truly amazing and resolved every concern raised but best yet she is always a step ahead and has the contacts ready too. Amy has been my first property manager to advise of legal certifications a month in advance along with quotes in the same email. I have never had to go back and forth with Amy as her expertise and knowledge is exceptional. Thank you Amy!

ANormzy · 20 May 2025

★★★★★ 5/5

Google

My father introduced me to Richard Bicknell stating "I have met a young fellow who seems honest and friendly who I believe will do the right thing by us". Richard has been excellent at always striving to do the right thing by both the landlords and the tenants. He has always been able to find that happy balanced landlord-tenant relationship and ensure that it is always a win-win situation. Richard has also I feel managed to train and retain an excellent team and has connections across the SA sites. Thank you Richard for your ongoing support and diligence :) Regards Daksha Singham

Daksha · 25 October 2023

★★★★★ 5/5

Google

Working with Artenis was great, he was professional and helped me and 3 fellow students to secure a tenancy near our university. The four of us were stuggling to find a house to rent as many students missed out on university halls so the market was very competitive however, with the help of Artenis we were able to score a property to accommodate all of us at a decent price. I look forward to working with Artenis in the future.

Rohin · 25 October 2023

★★★★★ 5/5

Google

We have been working with Richard and Alex in the Guildford Branch for a number of years and have found them to be excellent with their guidance on tenants and market conditions. They have been excellent in finding us tenants to ensure no void periods. They are quick to respond and deal with any issues that may arise. They have an excellent support team , including Christine, Darcy and others. We look forward to a continued working relationship with Richard, Alex and the team in the future. Caroline and William

William · 25 October 2023

★★★★★ 5/5

Google

So far so so good! Darcey has been our point of contact. She has been very helpful and honest so far. She has answered all my many questions with detail allowing me and my friend to make our own decisions. Darcey has also been great communicating with me. In and out of hours. It's helpful to know you'll be replied to promptly. It puts you at ease. Overall I recommend Shout out to Darcey, your friendly neighborhood Estate Agent!

Ant · 25 October 2023

★★★★★ 5/5

Google

I wanted to share my positive feedback regarding the support I received during my rental search. I really appreciate the professionalism and dedication shown throughout the process. Communication was clear, prompt, and helpful at every stage, which made the experience smooth and stress-free. The property viewings were well-organized, and all the information provided was accurate and useful. I also found the team to be friendly, approachable, and always willing to answer any questions I had.( Hanaah, Alex) Thank you for making the renting process such a positive experience. I would happily recommend your services to others.

Saeed · 14 April 2026

★★★★★ 5/5

Google

Such a helpful team, easy to get in touch with and very supportive through the process. Big thank you to Ruby for going above and beyond for us the whole process.

Lexi · 9 April 2026

★★★★★ 5/5

Google

Outstanding and professional service. I really want to thank you Tarkan Akkus, who had prepared several of properties and took time to visiting with us on the first met for well compared. Also he has provided us a lot of useful information, although we cannot easy to make a discussion on our first met. Tarkan is the only one who didn’t forget us, he remembered our requirements and needs, tried to contact us again as soon as he found a comfortable and suitable housing for us. Tarkan is a kindly and trusted agency.

Terance · 25 October 2022

★★★★★ 5/5

Google

Outstanding professionalism, excellent customer service and excellent communication. From Jack Thompson, who took time to show me extra properties so I could compare, to keeping me informed, updated and chasing all parties, right up to completion day, to the Manager, Martin Billard, who also chased, and who kept me informed right up to moving day. Every call was returned, and every email responded to quickly, efficiently and professionally. I would have no hesitation in recommending and instructing Stirling Ackroyd and they would be my first port of call. A very big thank you to Jack and Martin who went above and beyond. It was very much appreciated.

Audrey · 25 October 2022

★★★★★ 5/5

Google

I have worked with Stirling Ackroyd Estate Agents for many years. I have 4 properties which I hand over to them to look after. They are always professional, accommodating, and more importantly never short of tenants, and I can honestly say I have never had an empty property. Particular thanks to Richard Bicknell who has always been there ready to find solutions to any problems that arise.

Leeann · 25 October 2023