Trusted Agent profile · Guildford
★★★★★
705 reviews across 2 platforms
188 High Street, Ripley, Woking, GU23 6BD, Guildford, GU23 6BD
Seymours's office in Guildford, at 188 High Street, is rated 4.3 out of 5 across 705 reviews on two platforms, including 62 Google reviews rated 4.9.
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Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely helpful team especially…
Extremely helpful team especially Clive, charity and Fiona in the Guildford and working offices.
Hi Sarah. We're proud to have such a dedicated and helpful team, and your feedback is greatly appreciated. It's been our pleasure to share in your journey and If you ever need us again, please don't hesitate to reach out.
5/5
GoogleHighly recommend Seymours Ripley. Joe and the team are fantastic to work with.
Thank you for your kind words, the feeling is mutual!
1/5
TrustpilotI am so disappointed firstly not stated…
I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star
Hello Rob. Apologies for any oversight and of course for not getting back to your message promptly. We're looking into it and will ensure better communication in the future. We value your feedback and are here to address any concerns you may have.
1/5
TrustpilotDamp, mould, rodent infested properties.
AFter a years of living in a damp/mould/rodent infested property that was falling apart quite literally, emailing them every few days practically begging for repairs to be made to no avail. After contacting the council to in an attempt to force themTo actually make repairs. After the council giving hem 6 weeks to carry the works out. 6 months later - none don the jobs were completed.Now they are trying to extort money fromMy deposit because of damage their lack of repairs has caused. Avoid Seymour’s like the plague. Staff are incompetent. Once you’ve asked for repairs to be done you willBe treated like a second class citizen.Despite my partner and I sticking to the terms of the agreement - Seymour’s wouldn’t stick to their end and make the home habitable for human habitation.Absolutely disgusting
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
1/5
TrustpilotDisgusting property - bunch of extortionists.
Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
TrustpilotGreat service
The team in Ripley were outstanding, always responding quickly and efficiently to our problems and requests.
Thanks so much for the review Kevin. It's been a pleasure to share in your property journey as always.
5/5
TrustpilotA relaxed purchase
The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience
We live just around the corner so we know the area well, best places to eat, drink, exercise and learn. We're also not too bad when it comes to helping people move! Thanks for the review Roger.
1/5
TrustpilotAvoid Seymours at all costs
Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.
Hello Lauren, thank you for taking the time to review our services, we take all negative reviews extremely seriously and request that you contact Helen on 01483 741300 or helen@seymours-woking.co.uk. Thank you.
5/5
TrustpilotBrilliant service from beginning to…
Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.
Hi John, what a wonderful review, thank you taking the time to write it as well as the 5*s. Keep well.
5/5
TrustpilotThank You Seymours
Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.
Hi Mark,Really pleased that the Seymours team could help you and that all went well. We thrive on recommendations and appreciate your comments. Take care.
5/5
TrustpilotWhole team worked to see things through.
Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.
Thank you, Brigid, for your kind words. We're really pleased to hear that you felt supported by the whole team and that Sandra was able to help ensure everything completed smoothly. Your feedback means a lot to us.
5/5
TrustpilotHighly recommended
My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.
Thanks for the recommendation Susan and thanks for using us, it's been a pleasure to help.
5/5
TrustpilotFriendly, Professional, Efficient, Fantastic
The team at Seymours were able to find us a buyer (at asking price) very quickly after a few months with no luck under a different estate agent. Their sales and client relations team are all extremely professional and friendly and explain things in leyman's terms for those of us who have little knowledge of how property sales work! The team looked after us from start to finish and were friendly and approachable throughout, and also helped us to agree on a nice early exchange and completion for our sale. I would thoroughly recommend Seymours if you are looking to buy or sell your property.
Hi Jade, thank you so much for the review and the recommendation. Great to hear that the team walked you though the process step by step. Keep well and thanks for using us.
5/5
TrustpilotCaring people
I've being dealing with the Seymours team in the Guildford office (I've dealt with other offices in the past as well) selling my elderly mothers property that I grew up in. The sale was obviously an emotional one as the home has been in the family for nearly 50 years! They weren't just a business, they were people who actually cared for our emotions. Fantastic all round and I couldn't be more appreciative - Thank you so very much.
Wow - that's a heart warming review and so pleasing to hear. The team in Guildford will be over the moon.Warmest regards in return from us all.
5/5
TrustpilotWhere to start my experience with…
Where to start my experience with Seymours from beginning to the end was very professional and responsive started off with house viewing with Billy a true gem super knowledgeable about the property answered every question asked.Then me and Mrs. Was super impressed with his presentation after our case was dealt by Clarissa who was very responsive to every query raised and picked up call whenever required or called back.We would like to Thank you so very much for being patience with us and dealing with every aspect of enquiries we had. I think we called Clarissa more then our lawyer and she got back to us every time.Thank you Seymours it was great dealing with you Billy & Clarissa thank you for all your hard work towards getting our first property:)
Hi Ahsan, thank you so much for the review and the 5*. It's great to hear that all has gone well.
5/5
TrustpilotThey sold the house in Three days
They sold the house in Three days! Which is quick by anyones standards.
Hi Michael, thanks for the review. We have a large database of buyers shared across our 20-office network. Not only that, we also spend a great deal of time communicating with them which helps us to understand their needs and match them specifically to individual properties we have for available. This is just some of the things we do behind the scenes to help you on your property journey. Pleased it's gone well for you.
5/5
TrustpilotEverything about the service was…
Everything about the service was fantastic. Can't find fault at all, from marketing the property to its final sale. Would happily use Seymours again in the future if the need arose. Would also highly recommend Seymours to others
Thanks Gary, we truly appreciate your recommendation and would be more than happy to assist you again in the future if needed.
5/5
TrustpilotSuperb experience from start to finish
Superb experience from start to finish. Professional, approachable and adaptable to the needs of the client. I have no hesitation giving 5 stars and highly recommended Ian and his team.
Hello Bertie,Having an adaptable approach with all our customers enables us to provide a flexible service that fits your needs and enhances the experience. Our ultimate aim is to be "Your Property Partner For Life".Hope to see you again sometime in the future.
5/5
TrustpilotProfessional and excellent
Zo and the team went to a great deal of effort to facilitate the sale of our property and the purchase of another. They excelled in our opinion when hurdles (not of their making) were reached and would definitely use them again.
Thank you so much for your kind words Andrew. We're thrilled to hear that Zo and the team could help facilitate both the sale of your property and the purchase of another. Overcoming hurdles is what we're here for, and it's great to know that our efforts made a positive difference in your experience. Your recommendation means a lot to us, and we look forward to the opportunity to work with you again in the future. Best wishes in your new home!
5/5
TrustpilotExcellent customer service
Excellent customer service. We bought our house through Seymour's and, as a buyer, we're really impressed with James. He has been great to deal with and has kept us up to date all the way. We would thoroughly recommend using Seymours- we will if we ever sell!
Thank you Nick so much for your kind words! We're delighted to hear that you had a great experience with James and our team. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
TrustpilotDo not use Seymours, Worplesdon Road!
Do not use Seymours, Worplesdon Road! This is the advice (as I told the manager at the time) that I got from several people, but I failed to heed it because the current manager told me that the previous manager (with whom he'd worked) had now left the company. I said that I hoped that I'd have the sort of positive experience with them that would mean I could counter their poor reputation. How wrong was I! I had a horrible experience with these agents. When I instructed them the website showed four ex-staff members, but in fact there were only two members of staff throughout my time of advertising my property, in Oct and Nov 2020. No doubt they were over-loaded, but a nearby competitor also had only two members of staff, but at that time were handling three times the number of houses and maintained their good reputation. Seymours were inefficient, unreliable, inaccurate and not to be trusted. As an example of their many failures, during the increased risk and restrictions in Nov due to covid 19, and being in my sixties, I wanted viewings to be sensibly limited (I was doing my own viewings). My property has an unusual boundary at the front which puts off some buyers, so I instructed Seymours to ask anyone interested in viewing, and who was local, to do a drive-by first so that they could properly judge the unusual lay-out, after which a viewing could be booked. The following week Seymours failed to follow this instruction with the three potential viewers who made enquiries, so no viewings were arranged. I subsequently spoke to two of these three, after Seymours and I parted ways following this fiasco. One had never heard back from Seymours (even though I was specifically asking Seymours for contact to be made with them) and the other had a totally inaccurate scenario put to them by Seymours, which had annoyed them at the time. In getting hold of these people I spoke to two local small-time property developers. One said that Seymours were the worst agents in the area and the other said that if ever they were interested in buying a property and it was being sold by Seymours they sighed at the thought of having to deal with that agent and their inefficiencies. As mentioned by another reviewer, it was also clear (by something that the manager said) that they put great pressure on potential viewers to sign up with them, if they haven't yet got their property on the market. I told the manager that I disapproved of that practice.
Hi Lynn,Your feedback is very much appreciated. My name is Steve Darling and I am one of the Partners of the Seymour’s office on Worplesdon Road. I am sorry that you feel the team did not meet the service level that you required to sell your property. This is not the usual level of service I see from this team and it certainly does not match any other feedback we have had recently. Our new manager has made the office one of the best offices in the local area with lots of happy clients, so to hear this type of feedback is concerning and I would obviously like to get to the bottom of it. I will be speaking with my team on this issue and if you have anything further please feel free to contact me at the following email address. steve@seymours-worplesdon.co.ukThank you.
5/5
TrustpilotA professional agency that I would highly recommend The team are very friendly and welcoming
I would like to thank you Charlie always efficient and answering very quick to all my request
Thank you for such a kind review
1/5
TrustpilotJoke for a letting agent
On moving ahead with our decision to rent a property through Seymours, time was of the essence. We found the back office support staff and process to be poor. Calls would go unanswered and promises of callbacks didn’t happen. Approaching a deadline to give notice or renew on our existing tenancy, we couldn’t rely on Seymours and therefore gave in. An appalling company to communicate with. I should have read Trustpilot reviews before going ahead. The negative reviews are absolutely correct.
Sorry to hear this David. We take your comments seriously and will review accordingly.
5/5
TrustpilotWell Done Seymour’s…
Charlie and the team at Seymour’s Horsell helped make our buying experience stress free.Will definitely use Seymour’s again.
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