Seymours Ripley reviews in Guildford

★★★★★ 5/5

Trustpilot

Successful sale

I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.

KMP · 15 October 2024

★★★★★ 5/5

Trustpilot

Stress free, yes, really

From a quite confusing beginning the end result of my buying a property is solely due to the help and diligence of the crew at Seymours, from salesman, mortgage broker and now customer care manager they have made what is reputably one of the most stressful things one can do to actually a very stress free experience, and for that I am eternally grateful

Toby · 8 March 2024

★★★★★ 5/5

Trustpilot

Tom has been great!!!

Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!

Liezel · 1 August 2023

★★★★★ 1/5

Trustpilot

Mislead me about a property, then mislead me about exiting the tenancy.

An agent with the Guildford branch mislead me about the accessibility of an apartment, telling me that the clearly visible lift in the stairwell should be working by the time I moved in. I found out two weeks into the tenancy that there were never any plans to fix it whatsoever. I contacted them immediately about the mistake and said I wanted to have the contract cancelled, and they ignored me for a full month. After one month and a follow-up email, they said they would allow an early termination but would force me to pay the landlord's fees in relisting the apartment + rent for the month I spent waiting on them. I said this was unacceptable, and they came back several weeks later saying they would sign a surrender agreement on my chosen date, now requiring me to pay 2 months of rent, only to walk that offer back a few days later and try to add a confidentiality clause preventing me from ever mentioning that this had happened. I said I wasn't comfortable doing that (and you have to wonder how many people have been bullied out of speaking publicly about experiences like this one), but gave them a date on which I would be vacating the property regardless of outcome - since I had already planned to move into a new apartment on that date, given their earlier communication.They booked a checkout process, tried to book a viewing, then cancelled their own checkout process and are now claiming I would only be refunded any rent paid up to the date the landlord agrees to sign the surrender agreement, which is likely to be at minimum 3 months of rent for the privilege of being stuck in an inaccessible apartment and waiting for them to respond to my emails.The PR team who monitor feedback on this website respond pretty quickly to poor reviews, but the agents who deal with your issues will not. Consistently terrible organisation, improperly trained staff, and no respect for their tenants. Renting from Seymours was an extremely expensive mistake.

Daniel · 27 November 2024

★★★★★ 5/5

Google

I highly recommend using Seymours to sell your property, Ben and Joe have worked tirelessly to find the right buyers for our nan's unique bungalow with horticultural land. They always kept us informed throughout the process and answered all our queries in a timely manner. It is never easy dealing with bring forced to sell a loved ones property, but Ben and Joe made the process so much easier for us by dealing with all the viewings, surveys and generally checking the empty property was ok. Thanks guys :)

Taz · 12 November 2019

★★★★★ 5/5

Google

Very professional and I would recommend Seymour’s 👍 …

Andrew · 26 June 2024

★★★★★ 5/5

Trustpilot

Ben sold our house within days and was…

Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.

Kimberly · 28 July 2025

★★★★★ 5/5

Trustpilot

Charity Holden was very helpful and…

Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months

Mr · 13 December 2024

★★★★★ 5/5

Trustpilot

The team at Seymours in Horsell are extremely professional

The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.

Gordon · 11 September 2024

★★★★★ 5/5

Trustpilot

Adele from start to finish has been a…

Adele from start to finish has been a pleasure to work with. Adele kept me updated and always got back to me which to myself is very important.

Grant · 21 March 2023

★★★★★ 5/5

Google

I cannot rate the team at Seymours highly enough! Ben, Joe and Emma were extremely professional and supportive throughout our entire buying and selling process. There were many times that the situation with solicitors etc got very stressful. The entire team were there to help us through the those difficult times. I had not previously realised how much work estate agents do in the background to ensure your sale progresses smoothly. I am so grateful for all of their help and constant professionalism, especially in the face of some very stressful customers (and by that I mean myself). A massive thank you for all of your hard work. We are in our forever home now and that would not have happened without the teams assistance.

Russtyjam · 12 November 2018

★★★★★ 4/5

Trustpilot

Friendly and informed staff

We have been kept informed about viewings and we feel Seymours were positive about our house. The valuation was a bit too high initially but we thought it would help with negotiation. However, we eventually decided to drop the price dramatically and we started to get some more offers. They could be a bit better with more regular feedback.

Deborah · 12 April 2024

★★★★★ 1/5

Trustpilot

If I could give them zero I would!

If I could give them zero I would!! Absolutely shocking service!!! Booked in to view flats for this to be rescheduled 4 times by them!!! To be told we will definitely see the 1 flat we want to… email them to confirm this to be told they will try and request this?!?!!! Not to mention they take days to response to email and everytime they have cancelled it’s been with in a couple of hours of viewing after sorting out an early finish at work for them to cancel and expect us to be flexible when they have already cancelled 4 times

Charlotte · 31 August 2022

★★★★★ 5/5

Trustpilot

Admirable estate agent.

Seymour’s are proving to be an admirable estate agent. At all times they have proved to be honest, open and trustworthy. They have taken our problems and limitations on board in our quest to move to a much more expensive area housing-wise, offering plenty of help and sound-advice. Many thanks!

Michael · 10 September 2024

★★★★★ 1/5

Trustpilot

Avoid at All Costs

Avoid at All Costs - Unprofessional and UnreliableI had an incredibly disappointing experience with Seymour’s in Walton on themes. After booking a house viewing with their agent, I arrived at the property only to find out that the agent had not even confirmed the appointment. When I called the agency to clarify, they initially tried to claim that I had never contacted them, which was absolutely untrue. Eventually, they admitted that there was already an offer on the house, making my trip completely pointless. This level of disorganisation and dishonesty is unacceptable.If this is how they treat potential buyers, I can’t imagine how they conduct the rest of their business. Do yourself a favor and steer clear of this agency. They clearly have no respect for their clients or the industry. Don’t waste your time with them!

Marco · 8 October 2024

★★★★★ 1/5

Trustpilot

Was an awful experience from start to…

Was an awful experience from start to finish. I thought the stressful part would be the physical side of moving. But no it was the agents and the solicitor that they recommended. The only agent I can praise is Toby at the knaphill office. He was a delight to deal with.

Rebel · 19 August 2024

★★★★★ 5/5

Google

Received excellent service from the Ripley office when selling our flat recently. Ben and the team are friendly and hard working. We were going to try an online company to save a bit of money - but we are so glad we didn't as we wouldn't have got the attention and excellent customer service that we felt was absolutely key to the final sale of our property. Dealing with a chain of solicitors and conversations with our buyers were all done with care and efficiency, I wouldn't hesitate to recommend - you'll be in good hands.

Suzanna · 12 November 2017

★★★★★ 5/5

Google

We were both extremely happy with the service we received from Seymours. From initial valuation to eventual sale Ben and the team at Seymours Ripley provided a 5 star service at every step of the way. In what proved to be a very turbulent chain (through no fault of Seymours Ripley) they were always available with a helping hand and a calming influence, offering sound advice and a sympathetic ear. Ben demonstrated excellent market knowledge both on a local level and a wider view perspective in what was by anyone's standards a challenging year in the housing market. Our heart felt thanks go out to Ben and his team.

Nik · 12 November 2017

★★★★★ 5/5

Google

WI have just purchased an apartment in the village. Seymours acted for the vendors - a development company. Without doubt it was the good rapport between both them and the builders that made our downsizing and leap into the unknown worthwhile. Of course there were a few snags to rectify but with the help of Mr Conquer, Ben, all has been sorted. I rate Seymours very highly and cannot praise Ben and his team enough. A HUGE THANK YOU to them all. Not forgetting however the builders and developers as they too played their part. Fiona and John Gilbert, Lutidine House.

Fiona · 12 November 2016

★★★★★ 1/5

Trustpilot

Review of Guildford seymours

Review of Guildford seymours - 1/5 absolutely useless incompetent Sales and Letting team. The 1 star goes to whoever the person is who speedily puts up the signs.

Baldeep · 11 April 2026

★★★★★ 1/5

Trustpilot

Utterly ridiculous people

Utterly ridiculous people, completely disingenuous and deceitful. We made an application to view a property that had literally just been added to Rightmove. Got an appointment the next day, address seemed weird since the postcode wasn't in the right place and the building photos looked different between website and google maps. We figured it must have been a new build, since the advert said new build and hoped google maps just hadn't been updated yet.We turn up, it's not the same property at all. The red faced agent in an ill fitting blue suit then lies through his teeth, to our faces, claiming he had called and spoken to my partner the day before and explained the property we wanted had already gone and they intended to show us something different. Riiiiiight, good one.The property they decided to show us wasn't even within our budget, so they completely wasted our time! Spent over an hour driving through the school traffic to and from a bogus viewing. They then flatly refused to answer any communications about their behaviour, whilst claiming they had taken our details and would be in touch if anything came up in the future, that met our criteria. We then spent weeks watching multiple properties come on rightmove and never received any communication from Seymours about any of them. I guess they just blacklisted us, since they had already shown us their true colours and we had dared to call them on their BS.Having spoken to several other agents in the area, Seymours are well known for being utterly underhanded and devious! I strongly recommend you avoid going anywhere near them... they utterly suck, they are the reason estate agents have an appalling reputation.

Andy · 30 April 2022

★★★★★ 5/5

Google

Thanks to Joe and his teams perseverance and unstinting efforts we sold our house and moved out last week. Seymours of Ripley are a great advertisement for well run local independent estate agents, and deserving of 5 stars.PositiveResponsiveness, Professionalism, Value

Rob · 11 November 2020

★★★★★ 5/5

Google

Fantastic service from Joe, Sam and the team with the sale of our mother's house. The whole process was incredibly professionally dealt with from start to finish.

Andrew · 11 November 2022

★★★★★ 5/5

Trustpilot

5 star service

Thanks to Ben and the team at Seymours Ripley for their professional approach to finding us a property. They were very helpful and we will definitely use them when we are looking to sell

Ian · 25 November 2021