Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery impressive company and team
Very impressive company and team. We rented a property through Seymours for close to 3 years and found the team to be responsive, efficient and excellent to deal with. They always responded very quickly to any issues we had and unlike many ‘agents’ we’ve dealt with in the past they were also open and honest. A genuinely great experience and would highly recommend.
James · 31 August 2021
Agent replied · 22 October 2024
Hello James, Thanks so much for the comments, its very much appreciated by all the team.Keep well.
★★★★★ 5/5
TrustpilotAndy and his colleagues couldn’t have…
Andy and his colleagues couldn’t have been more helpful in selling my property. They provided me with so much advice and support and a quick sale. An excellent friendly and professional service. Thank you!
Lizy · 27 April 2024
Agent replied · 22 October 2024
You are very welcome Lizy. Thanks for using us and just shout if you need us again in the future. Keep well.
★★★★★ 5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
John · 27 September 2024
Agent replied · 22 October 2024
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
★★★★★ 2/5
TrustpilotCommunication is poor
Communication is poor. I would not recommend. The experience has been very stilted due to their lack of transparency, possibly because the property we are purchasing is not highly valuable.
JOS · 2 July 2024
Agent replied · 22 October 2024
Thank you for sharing your feedback JOS. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for clear and transparent communication with all our clients, regardless of the property's value. We'll review your feedback to make necessary improvements. If you'd like to discuss this further, please reach out to us directly.
★★★★★ 5/5
TrustpilotHighly recommended.
Every member of the team that we dealt with were enthusiastic, knowledgeable and available, most importantly for us they made us feel important. Mark in particular was fantastic, his honesty and effort were what set Seymours apart from others.
Gemma · 6 January 2024
Agent replied · 22 October 2024
Thank you so much for taking the time to share your positive experience. It's wonderful to know that Mark, in particular, stood out for his honesty and effort. We take pride in delivering exceptional service, and your feedback reinforces our commitment to providing a personalized and important experience for each client.
★★★★★ 5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
D · 29 April 2022
Agent replied · 22 October 2024
That's great to hear and thank you for taking the time to share your experience plus the five stars.
★★★★★ 1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
MR · 7 March 2022
Agent replied · 22 October 2024
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
★★★★★ 5/5
TrustpilotSo far so good.
So far, I have had an excellent experience from Seymour’s, with interested and knowledgeable staff who are always willing to assist. I look forward to the task being completed.
Angela · 12 July 2024
Agent replied · 22 October 2024
Hi Angela,Thanks for your positive review! It’s great to hear you’re having a good experience with our team. We look forward to wrapping things up for you. Feel free to pop in and say hello!
★★★★★ 1/5
TrustpilotUNREALIBLE UNTRUSWORTHY AGENCY
In my experience this is one of those BAD estate agents that can not be trusted! The estate agents job is to mediate between the vendor and the seller they failed to do that! It is very frustrating when to deal with an agency that do not call back or can not be trusted when you put an offer on a property. Avoid if you can.
CRL · 1 October 2020
Agent replied · 22 October 2024
Sorry to hear this. We take your comments seriously and will review accordingly.
★★★★★ 5/5
TrustpilotI cannot thank everyone at Seymour’s…
I cannot thank everyone at Seymour’s surbiton enough, with massive thanks especially to Nick,Sam and Jenny. Selling my late mums home has been very emotional but I feel Seymour’s understood that , and I felt nothing was too much trouble, Thank you seymours
Mrs · 14 September 2023
Agent replied · 22 October 2024
We always try to make everyone's property journey as easy as we can. When it comes to dealing with a family estate, it comes down to knowledge and understanding. Thanks for using us and we're so pleased to have helped make an emotional journey a little less painful. Keep well.
★★★★★ 5/5
TrustpilotFriendly & helpful people
We are purchasing a property through Seymours and we have had a great experience dealing with Ben and Harry. They have been so helpful and always promptly responding to my many queries. They have gone above and beyond through every step of the way.
Mandy · 15 August 2023
Agent replied · 22 October 2024
Thanks Mandy. We'll try our best to make a purchase of a home as pleasurable as possible, after all these things make the memories. Enjoy making a house your home.
★★★★★ 3/5
TrustpilotNot impressed
Seymours cost me the best part of a 100 grand by not getting my property over the line before the Truss crash. Not entirely their fault I know but they over valued and then had to keep reducing but failed to sell it. I wouldn’t use them again.
Graham · 19 April 2023
Agent replied · 22 October 2024
Sorry to hear that Graham, It was definitely a very tricky time! Market volatility driven by political unrest can destroy buyer confidence almost to the point that a price point no longer has influence. Really frustrating for everyone involved. We try our best to make any property transaction a pleasurable one, but sometimes market forces conspire against us. We do appreciate you taking the time out of your day to make a review and if we can find ways to lessen market frustrations we will.
★★★★★ 5/5
TrustpilotSeymour’s staff have been prompt and…
Seymour’s staff have been prompt and respectful in my contacts with them. They have acted efficiently and answered emails/queries quickly. Very much appreciate this.
Caroline · 24 September 2024
Agent replied · 22 October 2024
Thank you for your feedback! We're delighted to hear that you found our team prompt, respectful, and efficient in handling your queries. It's great to know our efforts are appreciated!
★★★★★ 5/5
TrustpilotJust what you need
Using them for both a buy and sale, so far at least, they have been most responsive and helpful and importantly, pro-active. Just what you would want from an Estate Agent but sadly, often quite rare.
Paul · 6 February 2024
Agent replied · 22 October 2024
Thanks for your feedback Paul. We aim to be responsive, helpful, and proactive throughout the process, and we're glad we've met your expectations so far. If you need any further assistance or have any questions, please feel free to pop in.
★★★★★ 5/5
TrustpilotGreat Experience from Start to Finish
Great Experience from Start to Finish - The team were really professional to deal with and kept me informed through the whole process. High recommend
Victoria · 30 August 2024
Agent replied · 22 October 2024
Thank you for your feedback! We're glad to hear you had a great experience and that our team kept you well informed throughout. We appreciate the recommendation!
★★★★★ 5/5
TrustpilotGood service
Good service, kept me informed, discussed strategies and answered questions promptly. The Customer Liaison role means there is always someone to talk to if you have a query but that person was also very proactive at keeping things moving and keeping me up to date on what was happening.
Happy · 24 February 2023
Agent replied · 22 October 2024
Thank you for taking the time to share your positive experience with Seymours. We're delighted to hear that we were able to provide you with good service, keeping you informed throughout the process, and answering your questions promptly. We're glad that our team was able to discuss strategies with you and proactively keep things moving. At Seymours, we strive to provide our clients with exceptional customer service, and we appreciate your kind words.
★★★★★ 5/5
TrustpilotI recently purchased a house through…
I recently purchased a house through Seymours and Emma and the rest of the team were fantastic. Kept me up-to-date on each stage and always prompt at returning calls. I would recommend them to anyone buying or selling.
Julie · 18 December 2023
Agent replied · 22 October 2024
Really appreciate you taking the time to share your experience with us! Thrilled to hear you found the team, especially Emma, so helpful during your house hunt. We're here for you, so if anything else comes up or you have questions down the road, just give us a shout. Thanks a bunch for recommending us!
★★★★★ 5/5
GoogleGreat company , listen to your needs , always punctual , and do more than necessary with a personal touch .
BIJAN · 24 October 2024
Agent replied · 10 November 2024
Hello Bijan, thank you for your positive review, it's great to hear! We look forward to getting the next steps of the process over the line.
★★★★★ 5/5
TrustpilotIt was very quick and well organised
It was a very quick and well organised process. My buyers "moved the goal posts" a couple of times which was quite challenging for me but James and Clare had it all in hand and everything went smoothly on moving day.
Jane · 25 September 2023
Agent replied · 22 October 2024
Despite popular beliefs, goalposts are never static, they seem to have a habit of moving all over the place. Fortunately, we're quite good at chasing them down! Thanks for the review Jane, it's been a pleasure to work with you.
★★★★★ 5/5
TrustpilotSuccessful house sale
The sale of our house went through very smoothly and at all times, we were kept up to date with developments by Clive Gee, which provided great reassurance. I would commend the helpfulness and professionalism of the whole team
Michael · 8 November 2023
Agent replied · 22 October 2024
Clive is one of our sales progressors who assists, buyers, sellers, both parties solicitors, and even the lenders. It's an incredibly tough job and he's skilled to do it well. Thanks for the review Michael.
★★★★★ 1/5
TrustpilotTook my money unfairly
I was asked to pay a £250 deposit to secure a flat that the seller then pulled out of and Seymours kept MY £250 depiste me still wanting to proceed. How can they keep MY money when I wasn't the one who backed out?
Tristan · 26 June 2023
Agent replied · 22 October 2024
Hi Tristan, thanks for the review. Could you please provide a little more information as to which of our 20 offices you dealt with please? It's doubtful that we would have kept your money, as this would have been passed to the owner/solicitors and may have been a non-refundable deposit. We'd be more than happy to look into this further to see if we can help. Thanks again.
★★★★★ 5/5
GoogleGreat service from the team at Seymours in Ripley in selling our bungalow. Most of my contact was with director, Joe, and sales negotiator, Sam, but the whole team were helpful. Always reachable on the phone, notified us of all viewings, super pictures for the marketing, and a competitive fee. Would happily recommend them, and use again. Thanks!
Nick · 11 November 2021
Agent replied · 10 November 2024
Thank you so much for this amazing feedback - we're really proud of the service we give.
★★★★★ 5/5
TrustpilotCouldn’t ask for more!
I rented a property through Seymours over a year ago and I couldn’t have asked for me.They were professional, always prompt with responses and went above & beyond to make sure the process was smooth for myself and the landlord.I’m now looking for a bigger property a year on and the service is just as I remember!
Jay · 23 November 2021
Agent replied · 22 October 2024
Hi Jay, that's great to hear. All of our Lettings and Management branches work hard to make the tenant journey experience a good one. Thanks for taking the time to review us and for using us more than once.
★★★★★ 5/5
TrustpilotWould use Seymours again
All staff really professional and helpful. Communication was great, we always knew what was going on.
Gary · 6 December 2024
Agent replied · 29 December 2024
Hi Gary,Thank you for your kind feedback! It’s great to hear you found our team professional and helpful and that our communication kept you well-informed throughout.If there’s anything else we can assist with, feel free to reach out.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
