Trusted Agent profile · Guildford, Surrey
★★★★★
355 reviews across 1 platform
243 High Street, Guildford, Surrey, GU1 3BJ
Part of Seymours, see every office.
Seymours's office in Guildford, Surrey, at 243 High Street, is rated 4.7 out of 5 across 355 reviews on 1 platform, including 355 Google reviews rated 4.7.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleWe have just purchased a property though the Guildford branch. Simon was amazing through the whole process. Any question or doubts have been promptly addressed by him. I would highly recommend them.
Hi Federica, thank you for leaving such a lovely review. I will be sure to pass on the praise to the team. Please don't hesitate to get in touch if you need anything else!
5/5
GoogleA huge thanks to Tiffany for all her help and support over the past few weeks. Tiffany's advice and local knowledge was brilliant and she always got back to us quickly. Thanks Tiffany!
Thank for such a great review! We'll be sure to pass on the high praise to Tiffany. If you need anything further from us, please feel free to get in contact!
5/5
GoogleSimon and the team helped to sell our house and facilitate us buying another. They were always quick to resolve any issues we had and offered a friendly and reliable service.
Hi Joe, thank you for your lovely review. We will be sure to pass on the praise to Simon and the rest of the team. Please do not hesitate to contact us in the future if you need any further assistance.
5/5
GoogleSimon was so supportive in helping us find our first home. Thank you!
Good Morning Ben, Thank you for the lovely 5-star review! You are most welcome. Kind Regards, Simon at Seymours
1/5
GoogleTrying to book a viewing seems impossible and it seems only if you take days off work you will be able to suit their schedule. We contacted them to book a viewing the moment they uploaded a listing. We set a date and were waiting their confirmation as they said they couldn't find the current tenants to check their availability. They never called back, we had to chase them. One day before the scheduled appointment they informed us that the flat is no longer available! I am really disappointed as this is not the first time we have difficulties booking a viewing with this branch. Rhetorical question: why will I have to pay them a fee if I do the whole searching and chasing to arrange viewings??
Hi Sou, thank you for your feedback. We're sorry to hear about your experience with booking a viewing, we are currently following this up with our team. If you give us a call on 01483 576833, and let us know your preferred contact details, we can make sure you are aware of any future properties that match what you are searching for. Look forward to speaking soon.
1/5
GoogleArranged to view a property with Seymours, we took time out of work on a Thursday morning because we liked the property. The agent showed up without the keys to the property. We had to wait for 30 minutes whilst they returned with the correct keys. During this time we got a call from someone on the office to apologise; not really constructive but we appreciated it. When the agent returned, the keys had the wrong house number on them and we couldn’t get into the property to view. In summary Seymour sent someone who clearly has never been in the property before (didn’t know if we access from the side/rear) and didn’t have the vendor’s number to call, wasted two hours of our time and we won’t get to see the property now because it’s coming off the market this weekend. Well done Seymours; you had one job to do.
Thank you for leaving feedback. Please reach out to us at 01483 576833 so we may identify ways to improve your experience.
1/5
GoogleTried to buy a house through Simon, as first time buyers we would of expected to be guided through the process a bit more than someone who has done it before. I would say now we have finally moved into our first house and used a decent estate agent, that he used the ‘first time buyer’ to his advantage by not disclosing everything about the property. Not mentioning to us the the property was ‘sealed bids’, not a regular sale, then eventually telling us to put our ‘final’ offer in before a set date and editing the right move advert... anyway we had the highest bid in the end, then they were constantly on the phone along with James asking me what’s going on, have I done this, when can we exchange. All before the sellers had even sent my solicitor any paperwork! Something fishy from the start I feel. Will give a good word to Tiffany though who was nothing but helpful unlike the other two.
Thank you, Mr Reid, for your review, we have contacted you to query the above and best resolve this. As discussed it is never in our best interest to upset either buyer or seller as we are local independent business however we can be categoric and advise that the changes and above were all at the instructions of the seller. We were unhappy with the outcome and felt pushed into a corner as I was communicating with you advising as such during the process. We had a very hard time with them and in the end, they went to auction whilst we were selling the property, upsetting the buyer we had achieved for them who withdrew furiously. To shorten the story we are an independent estate agency that works on customer satisfaction when you need any further property help relating to selling, buying, letting, please contact us so we can show you what we can do.
5/5
GoogleBeen dealing with Alex who has shown us a number of properties and dealt with us on the phone. He has been personable and informative and really helpful. He remembered our situation and advised us well and always had an enthusiastic and welcoming smile. A very good advert for Seymour’s! Tim and Maggie
Dear Tim and Maggie, Thank you so much for your lovely words and taking the time to write a review, you made Alex's day! Many thanks The Seymours Team
5/5
GoogleI'm very pleased so far with Seymours. The estate agents are helpful and friendly. I've mainly been in touch with Jasper and I have only good words to say about him.
Dear Elena, Thank you for your positive feedback, Jasper is delighted and looking forward to continuing to help you with your property search. Best wishes The Seymours Team.
5/5
GoogleGreat service with friendly, professional staff and excellent communication. The Guildford office is a lovely and inviting space that gives you confidence in the teams ability the minute you walk through the door.
Thank you so much for your feedback. We are truly grateful, and delighted you have had such a positive experience with Seymours.
5/5
GoogleThank you Simon for all your support and advice over the years!
Good Morning Steffy, Thank you very much for leaving this review, you are of course most welcome! Kind Regards, Simon at Seymours
5/5
GoogleVery helpful and friendly. Satisfied with their service. Special thanks to Archie, Clive, and Simon.
Good Morning Mehdi, Thank you for the fab review! It's been our pleasure. Kind Reviews, Team Seymours
5/5
GoogleKerrie was an absolute star in selling my property. From start to finish she was polite, helpful, on top of the whole process and her knowledge was invaluable. Highly recommend!
Thank your for taking the time to review Seymours Estate Agents. We are delighted to hear of your positive experience with us and pleased you chose to sell your home with us. We look forward to helping with all of your future property needs
5/5
GoogleSimon helped us through a not straightforward house sale, Everyone we dealt with during the process was helpful and prompt in responding to our queries. We would recommend them.
Dear Barbara, Thank you for choosing Seymours to help with the sale of the property, your review means a lot to us and we are delighted to have your feedback. Best Wishes The Seymours Team.
5/5
Googlewe have used Seymours twice in the last couple of years. they have always been professional and have kept us informed at each step of the process. would we recommend them to anyone else? YES YES YES! big thankyou to clive at guildford seymours for his never ending patience and "counselling" skills x
Sandra Balchin, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
5/5
GoogleI have recently used Seymours to sell my property and the experience was professional and efficient throughout the whole process. From Daniel who was professional from the start providing a fair assessment of my property and it's value. Then with Simon who followed the whole process through in a professional and an efficient manor keeping me regularly updated all the way. Would be very happy to recommend them in future.
Hi Gary, Thanks for the the amazing review, it's really appreciated. The Guildford office has a great team that compliment each other well, so we are really pleased that you experienced the same. We have passed on your review to both Simon & Daniel.
5/5
GoogleExcellent. Vast improvement on my previous experiences with estate agents!! Simon and his team couldn't be anymore helpful. Definitely recommend using Seymour's for any future moves.
Hi there, thank you for leaving such a lovely recommendation and review! We will be sure to pass on the praise to Simon and the team. Please keep in touch if you ever need any further assistance.
5/5
GoogleExcellent. Vast improvement on my previous experiences with estate agents!! Simon and his team couldn't be anymore helpful. Definitely recommend using Seymour's for any future moves.
Hi there, thank you for leaving such a lovely recommendation and review! We will be sure to pass on the praise to Simon and the team. Please keep in touch if you ever need any further assistance.
5/5
GoogleSeymours were excellent in sale of our house, initiated by Simon who was very efficient. Viewings well organised. Then taken over by Clive who managed the sale between us and the buyer effortlessly. Would have no hesitation is recommending Seymours.
Dear Bernard, Thank you for taking the time to leave us a review, and thank you for your kind words. Kind regards The Seymours Team
5/5
GoogleDaniel and his team were amazing from the start to finish of our sale. Always so responsive and helpful. We would highly recommend!
That's great to hear Penny and thank you for going to the effort. We love recommendations and work hard to receive them. Warm wishes for the future from all at the Guildford office.
5/5
GoogleGreat professional service, pleasure to deal with and always informative and honest! Simon was fantastic!PositiveProfessionalism
Hi Wesley, thank you so much for your feedback! Simon and the team were so happy to help you.
5/5
GoogleI recently sold my house thanks to Simon at Seymours. Simon was able to liaise with my buyer and sort out any problems when difficulties were encountered
Thank you for such a great review Paul, we're go glad you're happy with our service and we'll pass on the high praise to Simon.
5/5
GoogleSimon Kelso was very good, keeping me fully informed throughout the whole sales process and ensuring things were progressed proactivelyPositiveResponsiveness, Professionalism
Hey Perry, thank you for leaving us a review, we really appreciate it!
5/5
GoogleWe have just completed the sale of a house through Seymours. As it was a rental, Simon Kelso organised an open day for us. We received an offer from one of the people who came through that day and the sale went through seamlessly. Many thanks
Dear Linda, We really appreciate your review, thank you for the five stars! Many thanks The Seymours Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seymours's Guildford office has 355 reviews across 1 platform: 355 on Google.
Seymours Guildford is rated 4.7 out of 5 across all 355 reviews, and 4.7 out of 5 on Google from 355 reviews.
Seymours Guildford, 243 High Street, Guildford, Surrey, GU1 3BJ.
