Trusted Agent profile · Guildford
★★★★★
1,777 reviews across 1 platform
244-246 High Street, Guildford, GU1 3JF, GU1 3JF
Part of Savills, see every office.
Savills's office in Guildford, at 244-246 High Street, is rated 4.1 out of 5 across 1,777 reviews on 1 platform.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotPaul Eaton was great to work with
Paul Eaton was great to work with. Very efficient and professional.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotProfessional & friendly
We had a very positive experience working with the team at Savills. They were highly professional, knowledgeable, and took great care of us as clients throughout the entire process. They made our buying experience (which was quite stressful for other reasons!) smoother. I have already recommended their services to anyone in need of a friendly reliable estate agent.”
5/5
TrustpilotElizabeth was the most helpful agent
Elizabeth was the most helpful agent, and made sure everything ran smoothly
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotFantastic service
My wife and I are delighted with our new property andwe wish to thank you and the rest of the team at Savills in assisting us throughout the purchase process. Yourwhole service is exemplary. We have been kept fullyupdated throughout the whole process and our telephone calls have always been returned. The servicethat Savills provide is nothing short of truly professional.thank you all very much.
5/5
TrustpilotThe check out was very smooth
The check out was very smooth! Vivian Has been supporting and processing it very efficient. Thanks
5/5
TrustpilotGreat support from Shan and Savills Management Team
Prompt reply with quick action after i raised problem in Rental Apartment.
Thank you for taking the time to review our service, Miu - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotCarlsberg Don't do letting agents but if they did it would be called Savills
The crew worked tirelessly to rent out our home for us- key observations 1. highly professional 2. transparent and open- no B/S3. managed our "rent in covid-19 lockdown/find a family tenant" expectations superbly 4. easy process 5. nice people to deal with - no fools in any of the steps / teams/ process6. Sandy rocks
Dear Andrew,Thank you so much for taking the time to review our service. We are really glad we were able to help with finding tenants for your beautiful home and we hope everything goes well with the tenancy.Regards,Sandy
5/5
TrustpilotDiligent, tenacious & supportive
Savills, looked after the sale of my home very well indeed.Matt and all the staff had knowledge of my home therefore could give advice to potential clients. Even the after sales service was extremely efficient and supportive.I recommend Savills, to anyone who needs that extra bit of service and kindness.
Thank you for taking the time to leave a review. I am very grateful for your kind words and hope to work with you again in the future.Regards,Matt
5/5
TrustpilotFantastic job done by Peter and Emily…
Fantastic job done by Peter and Emily on the sale of my property, its been a long road, but they were professional and courteous and went the extra mile to make sure things went as smoothly as possible, thank you!
Thank you, it was our pleasure, Corinne. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Peter & Emily
5/5
TrustpilotAngus Wong and Sandy Sitlani have given…
Angus Wong and Sandy Sitlani have given us excellent service. Couldn't be happier.
Thank you for your feedback, Eric. It really helps us review our own performance and ensures our service is the best it can be.
5/5
TrustpilotBoth Ruaraidh Ogilvie and Sandra…
Both Ruaraidh Ogilvie and Sandra McGregor have provided a 5 Star service. They have kept me updated at all times especially over the COVID-19 situation as to viewings on my house and also shown people around the house due to myself living away from the area. I would highly recommend Savills to any family and friends.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotThank you Savills.
Our successful sale is solely down to the friendly, helpful, and knowledgeable support provided by Savills - and by Jamie Morton in particular. Nothing was too much trouble and his extensive experience of the market ensured we achieved the best possible price. We must also mention the comprehensive and extremely attractive brochure.
Many thanks for your kind comments Sandy, and very best wishes for your new home when you finally get there! Jamie
1/5
TrustpilotNever answer the phone or reply to emails
I have tried many many times to call, but they never answer the phone or reply to any emails. I have great concerns over the massive hike to the quarterly service charge from £766.29 to £1060,92 but cannot discuss it with anyone - dreadful company
We are very sorry to hear of this inconvenience, and would like to look at providing a resolution for you. If you'd like, please email your contact details and the address and we will investigate.
1/5
TrustpilotThis is regarding the south Dublin office. Terrible service
This is regarding the south Dublin office, Bad customer service, rude, impolite and unprofessional, unnecessary attitude when asking about the electricity meter, simple request. I’m always nice and articulate and yet the attitude coming from Savills is baffling to say the Least. Please avoid this agency at all costs when renting or buying, selfish and don’t care about you period.
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to Carole Bratt, Director of Client Relations, at CBratt@savills.com so that we can investigate this.
1/5
TrustpilotI have tenancy contract which has…
I have tenancy contract which has finished two month ago and they did not gave me deposit back. There manager is very aggressive and zero polite with people. Contract has started 12th of March and apartment was not ready til 20th of March
We are sorry to hear this and would like to provide a resolution for you. Please email further information and your contact details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotUseless book a day off for them then…
Useless book a day off for them then they tell me hour before my appointment they can't make it
Hi Bella, we are incredibly sorry for the cancellation; please let us know if an alternative time has been arranged, or provide more details to socialmedia@savills.com so we can look into arranging an appointment for a time that is convenient with you.
5/5
TrustpilotAmazing service from Robyn
Robyn (Waterfront, Battersea) was so friendly and easy to deal with when buying my new flat. Despite the purchase taking longer than expected, she was always on hand to help and made me feel at ease during every stage in the process. Highly recommended!
We are so pleased that everything worked out successfully for you, Alison. Thank you for providing us with an update and for taking the time to review our service!Regards,Robyn
1/5
TrustpilotNon existent
I really value customer support and the entire process here was shoddy. I was the sole bidder on the property for a number of weeks, no proactive communication and when eventually contacted several weeks later the price had now increased significantly without any notice to me. They only engage when seeking to encourage frenzy bidding, otherwise they have no interest.
Hi David, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotWas very happy with the whole…
Was very happy with the whole experience at Savills. Very professional and helpful. A whole team familiarised themselves with the property and gave useful feedback. Becky helped to keep the communication between vendors/buyers/estate agents which hastened the whole process. Would definitely recommend.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Becky
5/5
TrustpilotThumbs up to Emma, the best lettings coordinator that takes great care of customer’s needs
I wish to express my heartfelt and sincere appreciation to Ms Emma Kohler, she was my lettings coordinator since I purchased the apartment in Jan 21. She is extraordinarily effective and helpful in handling every matters relating to my rental issues and other enquiries, the information she provided are informative.
I really appreciate your kind feedback. I am very pleased we were able to help and wish you all the very best for the future!Regards,Emma
5/5
TrustpilotVictoria Short from the Stamford Office…
Victoria Short from the Stamford Office dealt with the sale of our property recently. We found her to be polite, efficient and enthusiastic at all times in her dealings with us and she kept us well informed throughout - she was a pleasure to deal with.
Thank you for your review, its much appreciated.Regards, Victoria
5/5
TrustpilotMy sale: Savills at Bristol
Excellent service. Richard and Kirsty were extremely pro-active and worked hard at moving things forward. Richard sometimes seemed surprised at the speed with which the sale was going but that was because of his efforts.
1/5
TrustpilotWorst commercial letting agent ever
Worst commercial letting agent ever. Savills did not care about the tenants at all. Maybe it is because I am in the affordable space. They have construction work frequently without noticing us. They play around with air conditioning without telling us either. The lady that is responsible even avoiding us by having receptionist lie for her saying she was on holiday.
We are sorry you are unsatisfied with the service you have received. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to cbratt@savills.com so that we can address your concerns.
5/5
TrustpilotWorking with Kitty Haley
Working with Kitty Haley on the purchase of my new flat has been a pleasure. Kitty was always prompt in responding to any questions and professional in everywhere.
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