Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely shocking experience with…
Absolutely shocking experience with this company.We been asked to do the Topographical survey and when work has been completed Mr.Dan Smyth ( Director) just vanished and do not reply to emails or phone calls.We actually worked very hard and it was challenging job to do and in the end we never got paid for the job.
Romanas · 2 January 2023
Agent replied · 24 October 2024
We are sorry to hear of your experience and would like to find out more so we can provide a resolution. Please email further detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotBought a house recently and found the…
Bought a house recently and found the whole experience very good. Was kept in touch throughout the process. Very professional service.
Rachel · 13 February 2021
Agent replied · 24 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThe Savills team is highly professional…
The Savills team is highly professional and very experienced. Good job! thank you Josh (and all the team)
ELENA · 17 September 2021
Agent replied · 24 October 2024
Thank you for your feedback, it was our pleasure.Regards,Josh (and the team)
★★★★★ 5/5
TrustpilotHouse Purchase Process
I’ve looked at many properties through several agencies but Savills was by far the most useful and trustworthy. I had Jess Jabou as my agent and she was knowledgeable, she kept us updated throughout the purchase, patiently answered all our enquieries and was overall a lovely agent to have. She made the process less stressful.
Anna · 1 February 2023
Agent replied · 24 October 2024
Thank you so much for your review, Anna, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Jess
★★★★★ 1/5
TrustpilotSavills is ok but it's just the front
Savills is ok but it's just the frontPutting one star simply because of the subprovider used by Savill's for referencing checks - LettingsHub.Worst experience ever and lot of new grey hair thanks to that one.If Savills wants to improve their service they must take care of the image constituted by the whole end-to-end process they drive their customers through, not just by the fancy front.
Ana · 12 November 2021
Agent replied · 24 October 2024
Thank you for your feedback. We take pride in providing great service, and take any issues very seriously. Please can you email socialmedia@savills.com with more details so we can investigate?
★★★★★ 5/5
TrustpilotBrilliant experience with Savills Exeter
Dealing with Sarah-Jane Bingham-Chick at the Exeter office of Savills when buying my property was an excellent experience. Definitely the best estate agent I have ever used. Not only was she charming and efficient, but she was really on the ball with communication right up to the point when I collected the door key. She made the entire process fast and trouble-free.
Lynn · 19 April 2022
Agent replied · 24 October 2024
Thank you for the lovely review. I am very glad I was able to help you, and I hope you are enjoying your new home.Regards,Sarah-Jane
★★★★★ 5/5
TrustpilotDavid Gwinnutt is ace
David Gwinnutt is a thoughtful and empathetic individual. He treated us with utmost patience and professionalism and we can recommend him with full confidence.
Joyeeta · 8 March 2020
Agent replied · 24 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
★★★★★ 5/5
TrustpilotVery satisfied clients of Savill's Telford office.
Absolutely brilliant service from Savill's Telford office. After suffering a lifeless approach from a local estate agent we decided to give the 'big firm' the responsibility of selling our house. The valuation was 25% higher than the local estate agent and they achieved it - full price! Throughout the process they were charming and thoroughly professional. Have no doubts, they are as good as it gets.
Peter · 25 August 2021
Agent replied · 24 October 2024
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotThe service we have received from Mr…
The service we have received from Mr James Machel during an exceptionally difficult and protracted Sale of our property Damers Bridge Cottage GU28 0AW has been outstanding. We could not have stayed the course without James tenacity and perserverance in his dealings with all concerned holding everything together and concluding with a successful outcome.
CHRISTOPHER · 24 February 2023
Agent replied · 24 October 2024
We really appreciate your kind feedback, Christopher. We are very pleased we were able to help and wish you all the very best for the future.Regards,James
★★★★★ 5/5
TrustpilotSale of oiur property
We decided to use Savills as they had far reaching market within the UK with a good reputation.The house was on the market from the second week in December 2020 and sold in March 2021.Savills provided us with a constant stream of viewers with Katiie, who conducted the viewings, gaining the confidence of all who viewed, which was a positive aid to selling. We will use Savills again.
Mr · 1 April 2021
Agent replied · 24 October 2024
I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Katie
★★★★★ 5/5
Trustpilotvery satisfied with the high quality…
very satisfied with the high quality service. Aliya Charnley is always available and responsive. She deals with issues in a very professional way and always manage to resolve them.
Othmane · 30 October 2023
★★★★★ 5/5
TrustpilotI would like to thank Kristina for her…
I would like to thank Kristina for her patience and help in finding my new flat and assuring all my questions were answered. I would also like to thank Kimberley for helping me settle in and being available for any questions or concerns I may have post move. This has been my smoothest move ever so far!
Melissa · 3 August 2019
★★★★★ 5/5
TrustpilotHad a great experience with Savills
Had a great experience with Savills. Our agent Laura was incredibly helpful and friendly. The whole buying process was very easy and pain free.
Bruno · 20 December 2019
Agent replied · 24 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotExcellent service from Savills
Excellent service from Savills, Telford. Beccy & Peter were extremely helpful and supportive throughout the sales process, and helped us to navigate several unexpected obstacles / challenges, that together we were able to overcome with their professional help.
Graham · 8 February 2023
★★★★★ 1/5
TrustpilotSavilles live in the dark ages
Savilles live in the dark ages. They act as if renting you a property is a personal favour and they have no obligations or commitments as landlords. Their staff only seem to work when it suits them and forget about getting repairs done. In my experience they are dishonest and fickle. It's a club for poor toffs. If you want lies and your information sold on to credit check companies go with Savilles.
John · 2 July 2019
Agent replied · 24 October 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
★★★★★ 1/5
TrustpilotSavills Melbourne keep deposit (all my savings) against the law saying "it'd be more expensive for you to go to court"
Savills Melbourne: Was buying a property with Savills and they guilted me into "we are experts, there is no cladding". It was - which made the bank rejecting the mortgage. However, Savills State director told to "never contact again" while refusing to refund my deposing for the property. It was subject to finance and they must, but was told "will be more expensive for you to go to the court". It was all my savings for my 1st property, I left traumatized. They still keep all my money and unresponsive.
Lak · 1 August 2023
★★★★★ 5/5
TrustpilotDaniel was great always calm helpful…
Daniel was great always calm helpful and knowledgeable
Becky · 14 November 2022
Agent replied · 24 October 2024
Thanks for the review, Becky - it's been a pleasure.Regards,Daniel
★★★★★ 5/5
TrustpilotImpeccable service
Been renting for 3 years with Savills and couldn't be more pleased with their service and assistance.Every issue I've had they've responded in a timely manner and fixed every single one of them, no exceptions.Fiona Wither as a property manager is super efficient and reliable.Thank you to all the team and happy holidays!
Alejandra · 19 December 2024
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional! We are thankful that we aren’t renting from this company. We were interested in a property in Aberdeenshire. The agent couldn’t care less about our interest - makes promises and then doesn’t communicate. Therefore, they have lost our custom.Should have known something wasn’t right as when we went to view the property she didn’t turn up as she was “in meetings” and we could get the keys from the shed!
Gary · 20 June 2019
Agent replied · 24 October 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
★★★★★ 5/5
TrustpilotClare Bingham was absolutely excellent…
Clare Bingham was absolutely excellent and kept everyone calm and updated during a very difficult move. Couldn't recommend Clare highly enough
Mark · 3 August 2020
Agent replied · 24 October 2024
Thank you. Selling a family home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
★★★★★ 1/5
TrustpilotVery difficult to hear as call was from…
Very difficult to hear as call was from mobile, sounds as if on move, call cut short no thank you for your enquiry, i would say it was rude, perhaps I wasn't going to spend enough money!!
Sally · 20 March 2024
Agent replied · 24 October 2024
Hi Sally, we sincerely apologise that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we regret that we fell short on this occasion. If you'd like us to look into this, please email the contact/office you were speaking to via email: socialmedia@savills.com, so we can investigate.
★★★★★ 4/5
TrustpilotRivergarth Malpas…
Savills gave a good and professional service. The staff were polite, smart at all times and were punctual. Communications and the brochure were excellent. A clearer assessment of the buyer's ability to fund buying my house would have been useful. But I accept your agent could only assess what he was told ? In the end we got there in what were difficult and unprecedented circumstances. Thank you. .
Mr · 13 June 2020
Agent replied · 24 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
★★★★★ 5/5
TrustpilotOur experience with Savills was…
Our experience with Savills was wonderful, Aziz was remarkably helpful and flexible, thank you 🙏
Alicia · 6 October 2021
Agent replied · 24 October 2024
Thank you. Alicia - it was our pleasure. Anything else just give us a call.Regards,Aziz
★★★★★ 5/5
TrustpilotI will give 5 stars for my manager…
I will give 5 stars for my manager Vivian Yip during my tenancy for her high level professional work in resolving tenant’s problems, and in-time responses.
Zheng · 18 September 2024
Agent replied · 24 October 2024
Thank you for your kind words and for taking the time to post a review, Zheng. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
