Trusted Agent profile · Guildford
★★★★★
1,777 reviews across 1 platform
244-246 High Street, Guildford, GU1 3JF, GU1 3JF
Savills's office in Guildford, at 244-246 High Street, is rated 4.1 out of 5 across 1,777 reviews on 1 platform.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotLucy was professional
Lucy was professional, prompt and helpful with finding our new home. We will definitely use her services again once our lease runs out.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
4/5
TrustpilotGreat company to rent from
We’ve been renting from Savills’s for over a year now and been having a great experience since. Very efficient and friendly service from Adel, our property manager. Inspections are done in a friendly and professional way. I haven’t had to report many things but when I have, there has been a workman round within a couple of days. Any issues have been dealt with quickly. I would recommend them to anyone.Thank you!
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotSavills have been amazing to work with…
Savills have been amazing to work with on finding my partner and I a property. We’ve worked closely with Paige who has been so, so helpful. Communication was great from the start - from enquiring, to viewing and then securing the property - everything was super quick. Paige has supported us throughout the whole process and made this move so seamless! I recommend Savills to anyone that is thinking about moving!
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Paige
5/5
TrustpilotEmma was outstanding
Emma was outstanding. Efficient, diligent and personable service from start to finish - couldn't have asked for more.
I am so glad I was able to assist! Thank you for leaving a review, and I hope to work with you again in the future.Regards,Emma
1/5
TrustpilotAbsolutely awful
Absolutely awful, do not rent with them!!! Their whole process is extremely outdated, slow and very unreasonable. The people who work there (or at least the ones I have encountered) are not doing their job at all, they don't even reply to emails and when you go into an office they say you should email...You are pretty much left on your own and doing everything by yourself, would never ever rent anything through them anymore!
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do email LCS@savills.com.
1/5
TrustpilotAVOID THIS COMPANY IF YOU CAN
AVOID THIS COMPANY IF YOU CANOne star because i cant give no stars.Riddled with incompetence and over the top requirements. They cant distinguish between renters and guarantors
Thank you for getting in touch, we would like to hear more about your experience and would be grateful if you could email additional detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotSavills rented me an apartment that is…
Savills rented me an apartment that is completely unliveable. It has mold everywhere and smells horrible. Savills never inspected the unit to ensure it was fit for habitability. Every room has multiple issues that were never disclosed. These issues make 50 percent of the flat unusable. Of 2.5 bathrooms, 1.5 are not fit for use. The toilets don't flush paper or other things. The mold has caused severe respiratory issues and migraines. I've had to go to A&E with severe asthma attacks. A professional cleaner came in for 5 minutes and started coughing and sneezing and said this was one of the worst places she's ever seen. The appliances don't work. Instead of letting me out of the lease, they insist we should pay their fees. They never even provided an inventory or ensured the flat was cleaned. They did nothing on this property. They don't care about tenants. They care about money. I moved here for a job and I've told my employer to advise against using Savills ever. Please use a different letting agent.
1/5
TrustpilotSavills Ireland shameful
Savills Ireland. Utterly disgraceful. Agents never reply email or pick up phone. Reception won't accept you in without appointment and won't give you any appointment. After weeks trying to contact them, and finally a positive agreement, we wasted time in collecting the documents required to only be rejected at the end for no reason. Outrageous.
Hello Igor, we are sorry to hear of your experience and would like to find out more. Please provide detail via email to socialmedia@savills.com so we can investigate.
1/5
TrustpilotPoor property management
Poor property management. I have issues with a new flat and it's been two months and no response. The issues keep increasing despite being a new built and their property management team are non-responsive and inefficient.It has been 7 days since my bathroom is unusable. No one is yet to contact me for repairs and emails to the property manager seems useless.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotOlivia is very helpful and…
Olivia is very helpful and competent,always trying to help and very good at solving problems.
Thank you for your lovely review, Colin. It was a real pleasure to be able to help you.Regards, Olivia
5/5
TrustpilotFive stars
Savills have been looking after my property for years and I have always found them to be very helpful and efficient anytime there are any issues.
Thank you for taking the time to review our service, Francesca - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotWe rented our flat in Twickenham and…
We rented our flat in Twickenham and decided to use Savills. Our agent was Sophie Candlin, she found us a tenant super quick and got us £200 a month more than the last let. Even the old tenants said how good she was on the site visit. Very slick operation with terrific service. We will be staying with Savills for sure.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Sophie
5/5
TrustpilotProfessional support from start to finish
I accepted an offer on my house which fell through at the last minute. I was devastated but my Savills agent stepped in and took a very positive view of the matter. Within ten days they had found another buyer. This was a client who’s house they had sold. The agents know their clients and they do their homework. I felt supported the whole way through by their professional approach.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
1/5
TrustpilotBuilding Management Is a Joke
Building Management Is a Joke - All the apartment lifts are out of service since 7 days due to fault of Savills. Savills manages our apartment and have not renewed Insurance Certificate of the lifts as per the lawThis is a 8 floor Building in Hayes (Machine Works House)Both property manager and property director are clueless, and cannot provide a timeline
We are very sorry to hear about this, and want to reassure you we are looking into the issue as a matter of priority. In the meantime, if you'd like to receive direct updates about the progress of this please email your details to socialmedia@savills.com so we can keep you informed.
5/5
Trustpilot1st class service from Savills in Stamford…
All the staff at Savills in Stamford have been extremely helpful and professional throughout the sale of our property. We would happily recommend them to other people
5/5
TrustpilotEfficient service by Savills
Shan Elario, the Property Manager, has always been extremely helpful. She is quick to respond to my emails and any problems are dealt with quickly and efficiently.
Thank you for taking the time to review our service, Fiona - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotSophie was great at helping me secure…
Sophie was great at helping me secure my property and also helping out with all the procedures! Would highly recommend!
Thanks for the review, Fiona. We are so pleased everything worked out for you.
5/5
TrustpilotLouise Kerr highly recommended
Louise has been patient, knowledgable and informative when showing us round too many houses to mention. She is a fabulous agent for buyers to work with.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotThe team at Savills in Stamford are 1st…
The team at Savills in Stamford are 1st Class - the whole process in selling our home has been dealt with in the most professional and proactive way. The calm and courteous manner that Victoria and James both have is the perfect antidote to the stress of selling your property. I cannot recommend them more highly! Peter & Sarah, Rutland.
Thank you for taking the time to review our service - feedback is always incredibly helpful. And we are delighted that we met your expectations. Regards,James, Victoria and the Stamford team
5/5
TrustpilotTami Falzon is fast, friendly, and helpful
Tami is always really fast, friendly, and helpful in our exchanges. Their support has far surpassed what we have experienced with other large property management companies.
5/5
TrustpilotEllis was totally fantastic and…
Ellis was totally fantastic and supportive.She made the whole process so much easier for us.Thank you
Thank you for your kind words! I am pleased I was able to help you throughout the process and I hope to work with you again in future.Regards,Ellis
5/5
TrustpilotGreat team.
We were selling my fathers house. It was a large but quirky property. Everyone at Savills understood us and the house from the start. The sale was very well handled and when our agreed offer fell through in rather bizarre circumstances outwith anyone’s control, the calm and helpful manner that Ruaraidh and Sandra reengaged interested parties and swiftly concluded the sale a second time was first class.
The team here in Brechin all much enjoyed working with the family and were delighted at the outcome and very pleased to have been involved.Kind regardsRuaraidh and the Savills team
5/5
TrustpilotEmma is very responsive and…
Emma is very responsive and professional, very glad to have her to manage my issues and buy to let matters. Thanks. Erietta
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotContacted Seville regarding a property…
Contacted Seville regarding a property that I wanted to view listed for around £20,000pcm, apparently it hasn’t been available for over a year, despicable.
Thank you for taking the time to review our service, Sam - feedback is always incredibly helpful.I’m delighted that we met your expectations.
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