Trusted Agent profile · Guildford
★★★★★
1,777 reviews across 1 platform
244-246 High Street, Guildford, GU1 3JF, GU1 3JF
Savills's office in Guildford, at 244-246 High Street, is rated 4.1 out of 5 across 1,777 reviews on 1 platform.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotThe experience was awesome
The experience was awesome. I was looking for a 2 bedroom flat to rent and it was fast and smooth. Specially mentioning katie and kristie who put superb effort starting from a view upto the completion of the process. Professional and friendly.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Katie & Kristie
5/5
TrustpilotMet with Tom
Met with Tom, the office sales manager, a couple of times and his approach is relaxed but reliable - which is a great combination. He knows when it is time to add pressure to a situation, if needed. The whole sales process was smooth and the whole team did the extra mile to help the transaction. Would be happy to recommend
We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotAll went well
All went well. Staff were very helpfulmany thanksJ and L Burt
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotSavills sold our house quickly and at a very good price
We placed our 5-bed house with Savills in September. Throughout the whole process they were very professional and knowledgeable, advising us on pricing that exceeded our expectations. They have a strong & enthusiastic team who were very hard working at selling the house. They found a buyer in 4 weeks and sold it at a very good price.
Thank you. Selling a family home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotSavills are the estate agent to use..
Gearge Hill and all the staff at Savills in Truro handled the sale of my property and purchase of my new property with total dedication and efficiency..Very good communicatyion and follow up..very satisfied with the experience..your are in safe professional hands
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,George & Savills Truro
5/5
TrustpilotI had a good experience with Savills
I had a good experience with Savills, Lauren Sullivan was a great property manager- she was very prompt and helpful with accommodating throughout!
5/5
TrustpilotChristianne
Christianne. P was really helpful in getting an electrician out to inspect a faulty socket.
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the service I have received from the Stamford branch of Savills. Moving house is not the easiest of times, but all went smoothly from beginning to end. Numerous viewings booked in by efficient office admin, then conducted by the super Carol and Ginny; abundant advice and assistance from the two James'.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. Regards,The Stamford team
1/5
TrustpilotAwful - total disregard with the consumer
I am renting an apartment by savills and I moved in less than a month ago. The cooktop and dishwasher did not work and they told me to fix it with Miele. Also, the shower drain doesn’t drain and I can’t shower without the entire bathroom floor getting wet. They told me they’d send me a handy man and never did.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
5/5
TrustpilotExcellent service
Jo Robson provided us with a great service when we accepted an offer on our home; liaising with all parties in a consistent and clear manner, keeping things on track and seeing our sale through to a successful completion. I would have no hesitation in recommending her services.
Thank you, Rachel - it was a pleasure to work with you and wish you all the best for the future!Regards,Jo
5/5
TrustpilotSophia Farwell helped with the sale of…
Sophia Farwell helped with the sale of my Mother's property. She kept me informed every step of the way keeping us up to date and moving the sale forward both quickly and smoothly. A fantastic service, we will recommend to family and friends. Thank you!
Thank you, Sally, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Sophia
5/5
TrustpilotWe'd like to take the opportunity to…
We'd like to take the opportunity to thank Jo Robson for the excellent service she provided us with during the sale of our property. We were thrilled that the process played out exactly like she said it would and we received a superb price, in excess of the asking price, very quickly. Jo new how to identify the right buyer for us and managed our buyer and solicitors excellently throughout the conveyancing process. She definitely knows her stuff and we could not have felt in safer hands. Thank you so much, Jo!
5/5
TrustpilotProfessional and fast
I would like to express my gratitude to Paige Ford, we urgently needed an apartment and she helped us a lot. Very quickly and professionally solved all the problems at the conclusion of the contract. We were happy with the apartment and managed to move in on time. Thank you!
It was our pleasure and we wish you all the best in your new home!Regards,Paige
1/5
TrustpilotWent to an auction of Savills
Went to an auction of Savills, the property didn't sell that i wanted to buy.So i contacted their people , who promised to call me with further info. A week later i call and i get the same promise, that was a week ago. its good job am not holding my breath. Diabolical service. i would recommend that you don't use this company.
Hi Az, we're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotJob well done!
Fantastic service from George Hill in the Truro Office. Excellent communication and support every step of the way in what turned out to be a far more complicated and prolonged sale than either of us envisaged it would be. A very professional service throughout. Wouldn't hesitate to recommend and would certainly use again in the future.
I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,George
5/5
TrustpilotPaul Eaton was great to work with
Paul Eaton was great to work with. Very efficient and professional.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotProfessional & friendly
We had a very positive experience working with the team at Savills. They were highly professional, knowledgeable, and took great care of us as clients throughout the entire process. They made our buying experience (which was quite stressful for other reasons!) smoother. I have already recommended their services to anyone in need of a friendly reliable estate agent.”
5/5
TrustpilotElizabeth was the most helpful agent
Elizabeth was the most helpful agent, and made sure everything ran smoothly
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotRichard Maby at Savills ,Marlow
Richard Maby at Savills , Marlow is a cut above the rest in his attitude, manner and expertise . I wouldn’t hesitate in recommending him as a first port of call when looking to buy in this area . A real credit to the profession .
5/5
TrustpilotFantastic service
My wife and I are delighted with our new property andwe wish to thank you and the rest of the team at Savills in assisting us throughout the purchase process. Yourwhole service is exemplary. We have been kept fullyupdated throughout the whole process and our telephone calls have always been returned. The servicethat Savills provide is nothing short of truly professional.thank you all very much.
5/5
TrustpilotThe check out was very smooth
The check out was very smooth! Vivian Has been supporting and processing it very efficient. Thanks
5/5
TrustpilotGreat support from Shan and Savills Management Team
Prompt reply with quick action after i raised problem in Rental Apartment.
Thank you for taking the time to review our service, Miu - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotCarlsberg Don't do letting agents but if they did it would be called Savills
The crew worked tirelessly to rent out our home for us- key observations 1. highly professional 2. transparent and open- no B/S3. managed our "rent in covid-19 lockdown/find a family tenant" expectations superbly 4. easy process 5. nice people to deal with - no fools in any of the steps / teams/ process6. Sandy rocks
Dear Andrew,Thank you so much for taking the time to review our service. We are really glad we were able to help with finding tenants for your beautiful home and we hope everything goes well with the tenancy.Regards,Sandy
5/5
TrustpilotWe had excellent service from all the…
We had excellent service from all the Team based in Exeter. The appointments made were prompt and informative. The viewings were efficiently done culminating in offers, and the communication between the solicitors, vendors and buyers made the exchange of contracts straightforward. Would not hesitate to recommend the Team of Floss, Amy and of course SJ
Thank you for such a lovely review, Maddie. It was our pleasure!Regards,Savills Exeter team
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